This imaging center is where I've been getting my annual mammograms. Last month after my routine mammogram, I was called back for an ultrasound due to abnormal findings. I didn't think much of it since this happened a few years ago. To my surprise, after my ultrasound was reviewed by the radiologist, she entered the room and recommended an ultrasound core biopsy on another day. I was not expecting this and felt a wave of different emotions as I left. My core biopsy was scheduled and I wasn't looking forward to the procedure, nor the results. The ultrasound technician Candace and the physician Dr. Snyder performed the biopsy and made sure to communicate what was going to be happening. It really wasn't as bad as I expected. The shot of lidocaine made the procedure practically painless. I was provided aftercare instructions and left within an hour. I received a call a few days later with good news on my results. read more

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Literally I was the only person in the waiting room while Wendy and her coworker spent more time talking than assisting my check-in process. No greeting or acknowledging my presence. "We will be with you", never happened, nothing. After finally getting to me instead of ensuring I understood my next steps she started helping a delivery pickup person. Very impersonal skills. Their saving grace are the technicians who do the imagery. In and out pretty fast. They are nice and respectful. Dressing room, robe and locker are adequate. read more

Quick and efficient medical services in breast imaging. Office staff are great. The only complaint is that the techs tend to run behind schedule so do expect a quick in and out. read more

Have been here 2x and each time the wait time has been an hour. Like this am, appointment is at 9am they ask that you show up 15mins early and now as I type this I'm still waiting in the room to get an image. I understand people call in sick, or whatever but this is twice now. My time is important too. This is my only day off and I have other things planned. I will not be back to this location. read more

Front office staff would not let my two (behaved and well occupied) children sit in their waiting lounge so I could get serviced. My previous appointments had long waits too. Avoid this office if you have any other options. read more

Okay so how should i start? It's my first time having a mammogram and breast ultrasound and was scheduled to this clinic. I have two appointments here and waited for hours and nobody is calling my name. I came 45 minutes early and have already passed my 2 appointments and still not called. Staffs are unfriendly except for the filipino volunteer. She was also surprised that im still at the waiting room. Feels like im waiting in an urgent care or ED. Is it my fault of coming too early? Good thing i dont have any errands to be in a hurry but hopefully wont come back here again.. read more

I have been getting my yearly mammogram at this location for many many years and overall it's been a good experience. This year, I was very upset with the technician doing my mammogram as she would not stop talking from the minute I walked in, and there was barely a breather when she told me to hold my breath for the picture. It was very difficult to focus on this very delicate procedure and I have been trying to call to complain about her with no avail. I cannot get through to the right person so I'm quite upset. I'm not sure if I will return to this facility. read more

Very clean and well-organized, with very kind and friendly staff. Everything goes according to schedule and planning, and they do their work in the best possible way. They really care about you and pay close attention to you. read more

Providence Women's Imaging Center - Waiting room - Medical Centers Near Me - Torrance, California

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Very clean and organized. The facility make you just want to whisper when you talk. The mammogram machines are new and not too much pressure on the booties read more

Luv this place. Appreciate their therapeutic care and courtesy each year. From the receptionists, billing personnel to the techs and physicians who read results, they're all great. read more

Everyone is so nice here i always have a good experience when i come here I highly recommend this facility to anyone who needs a mammo or other imaging services from the reception to the techs everyone super nice! I love it here! read more

This place charged me over $300 for an ultrasound on top of what they charged my insurance!! They have figured out how to manipulate the billing system to maximize what they can get from you. They also charged me $984 for a breast biopsy. They claimed it as a surgery and charged more than insurance will cover for this service. I have excellent insurance and I paid $50 for a breast ultrasound at Ucla 3 years ago. This place is robbing its patients and taking advantage of people when they are most vulnerable. I was so scared when they told me I would need to have all these things done but I trusted that they had my best interest at heart. Now I know it was all about money. So gross. BE WARE! They will tell you as you check in that if you pay up front, they will give you 10% off your bill. That should have been my red flag but again, I was so scared I agreed the first time. read more

I went here last year first time. I have been going to cedar Sinai then insurance changed things. I love this new place why its super relaxed when you walk in, all staff are friendly they handle you with care. read more

I was asked to fill out forms online and arrive 15 minutes early. All that effort preparing to speed up the process was in vain when I sat around for an hour; unable to be seen causing to have to return at a later time. In order to get status of when you'll be seen, you must get dressed to go around to the front desk and ask questions, no one in the back is able to. Ironically, I was complimented on completing intake and submitting insurance card via site, as I facilitated their job. Two weeks later, my doctor's office has yet to receive my results. I have made three calls and left voice messages requesting results; no results, no call back. Not to mention, they billed the wrong insurance last year and that bill is still pending on my account. I've spoken to several billers and no one seems to figure it out. read more

Their scheduling department is horrible! They do not know what they are doing and nobody cares! My doctor had to fax the order 4 times before they would find it. I am not sure how they operate. Even though I live in Torrance, I would not go to them and would not recommend them to anybody. read more

Scheduling was super rude. Not kind or helpful at all. Renate... she shouldn't be in women's health care

I'm giving a 3 star review only because the Doctor and Technician were so AWESOME. However, when checking in. My wife and I were met by a receptionist by the name of April. She was rude and not caring or concerned about patients privacy nor special needs. After filing a complaint about how April continued to blurt out my wife's personal business to another receptionist (whom obviously was in total disagreement with her) in front of other waiting patients. I was informed that they had received another complaint just the day prior. Hopefully, Ms. April will be put in check and informed to stay her lane. If it had not been for Ms. April's behavior, I would TOTALLY give this place a 5 stars easily. read more

I too had a similar situation with over charging for their services in May of 2023. Same tactics are being used a full year later. I am still fighting to get my nearly 2,300. 00 back. Disgusting business practices. Beware, and do not fall for the prepayment scam as I did. read more

Went to get my mammogram here the other day. Accidentally left my phone on the seat in the changing room. Five minutes later after my mammogram was done and I realized I had left my phone, it was gone. Searched everywhere there, even the trash, never to find it. Staff never bothered to follow up with me the next day to even tell me it wasn't found. I had to call them. They know who was in and out of the dressing rooms. Will never go there again. read more

The staff and the doctor were friendly but I feel like they did a biopsy that wasn't necessary. I go there for my first time mammogram and afterwards they put me into a different waiting room. There was a couple sad looking patients there and the lady said to me "this is the waiting room where you receive bad news". I was so nervous and thought now that they found cancer. I saw the doctor and she left it up to me if I wanted a biopsy now or if I wanted to wait 6 months to see what it looks like then. So of course I'm thinking cancer and don't want to put this off. I went in for the biopsy and was put into a surgeon type room. They tried to biopsy the section from under neath but couldn't get to it. So they moved my into a room...placed my breast into this machine that fattened it and drilled from the top of my breast all the way down to the bottom. I had NO idea this was going to happen and almost fainted during it.. but I was standing and was trying hard not to faint because I had this drill going through me. Right afterwards I told her I was going to pass out and she replied "Why didn't you let the staff know you were a fainter?" I don't understand why they would drill all the way down when the area was right on the surface on the bottom? Then I was talking to one of the nurses right after and I told her how worried I was that it was cancer and she told me "Don't worry it's not cancer". I was thinking what??? I just went through all this and it's nothing? I was even thinking from the very beginning... How come the doctor can't tell what this is that she's seeing? Doesn't she see thousands of patients and can't tell right off the bat? I work with patients in the optical field and I can tell certain things just by pre testing, what I see and what the patients tell me. Anyways, later I get a bill for $5,800 dollars!!! I called and they told me it wasn't covered under my insurance!! It took me forever to pay it off. I finally had to put it on a credit card because I wasn't paying enough. Worst experience ever! I still think about what happened to me. I got billed for being in a surgical room that I was only in for 10 mins. I should've seen a lawyer but I know it's hard to sue doctors. read more

I agree with Lindsay (see her review). I was called to do a diagnostic ultrasound and mammogram. I was charged over $500. Ok, fine I guess it's not my "included yearly exam". I received yet another bill for almost $200. However realizing that the total is INSANE (I googled to see what the average cash cost is and it's less than $200 for each exam). So I called back to the imaging center. They informed me I had a "zero" balance. That's weird I have a bill for $200. After speaking to the lady for 10 minutes she THEN TELLS ME I have a CREDIT on my account for over $300. Turns out the $200 I owe is not to the imaging center but to the providers of the services. Had I not reached out I would've NEVER KNOWN i had a credit. (My insurance paid more than they anticipated) Then she proceeds to tell me it will take nearly 30 days to receive the refund once it's requested. EXCUSE ME WHAT? They were just going to double dip and keep my money if I never knew or called. So UNETHICAL. REFUSE to pay up front, and wait for your bill. If you have a high deductible ask what the cash price is. They're charging what they normally charge to insurance, charging you and keeping ALL OF IT. UNBELIEVABLE ANDUNACCEPTABLE read more

I had a appointment there today and had to wait 45 minutes to be seen. The intake process went just fine, but after 45 mins I had to go to the front desk to ask if anyone was working! read more

You really need to arrive 15 minutes early as they request to allow time for the one- on- one registration. They are extremely professional and the process is efficient and thorough. They run on time so don't ruin it for everyone else by arriving late. read more

Providence Women's Imaging Center - Medical Centers Near Me - Torrance, California

Great staff, efficient system, instant results Standout is definitely the staff. Reception is welcoming and the technicians are very nice. My mammogram tech was very gentle, explained everything every step of the way and was always checking to see if I was comfortable. The ultrasound tech was the kindest person ever. She also explained every step she was taking, was very gentle and not rushed. She waited patiently for me to wipe the gel off and put the gown back on before she went out to get the results. When it came back negative, she was clearly happy. She said, I'm so glad I could give you good news. You could tell from her tone that she doesn't like having to give people bad news and that she is genuinely relieved to be able to tell them that they're results are clear. I was really touched by our interaction and I made sure to tell her that I thought she was wonderful. When I went back out to the reception area to get the genetic testing info, I told the reception staff that it was clear and she too was very happy. It's kinda sad that I was surprised that these healthcare providers actually cared. Nevertheless, I'm truly grateful that they do. read more

I should have waited to complete my mammogram after Covid. I had an appt and was inside the facility for over an hour. Someone in scrubs stood directly next to me, removed her shield and stayed next to me so I moved away from her; and I waited in a small waiting room with 5-6 other patients for +40 mins. I was about to go cancel my appt when I got called in. The waiting room was too crowded for my comfort-level. read more

After paying her copay on the day of her mammogram, my wife later received an invoice for a second co-pay. Apparently they decided to send the results to a 3rd party for analysis, and a co-pay is due to both parties! What BS. read more

I had a great experience here today for my first mammogram at age 40. Easy free parking and a nice waiting room. The women at check in are very friendly and made it an easy quick process. I was taken to a locker and dressing room and then a quick 5 minute wait in another waiting room. The nurse took time to explain everything and always checking in with me to make sure I was comfortable. I never experienced pain or discomfort. I was in and out in 30 minutes. read more

I went in for the first time, for a mammogram and ultrasound. The staff are all very friendly and patient. The waiting area is calm and serene. The fishtank in front is beautiful. They also have a refreshment area in all the waiting rooms, with tea and cocoa. Inside, they provide robes or a shirt-gown (depending on the exam) and a locker where you can keep your belongings. During both my mammogram and ultrasound, the nurse talks to you and explains each step. Before going to my appointment, I was scared, but once I was there, I began to feel calm and not so scared anymore. After both my tests, I was asked to get a biopsy. Both the nurse and doctor helped me step-by-step through each process. It went by so quick and I wasn't in much pain. Only minor discomfort. The following day, a nurse called me to follow up on how I was feeling and wanted to know if I had good care at the Imaging Center. I had excellent care there and I'm very happy I went. read more

Great experience, free parking, and the technician was really nice. Front office people were expedient, and also help relax you before that oh so fun procedure. read more

Excellent staff! Very helpful and friendly. They also have nice waiting rooms (with beverages and plenty of reading material), changing areas and lockers. Made everything much more comfortable. Would highly recommend! read more

This place is fantastic. If you have to endure a mammogram or anything else, this is one of the better centers. The staff is very helpful and friendly - and the technicians are kind. read more

The place itself it nice, staff is friendly, helpful and efficient. My issue is I called my doctor's office to get results a week after my mammogram and was told it takes 2 weeks to get results. This is my 3rd time to this facility and I always had results in less than a week before, in fact I got results 2 days later! If I had known it took 14 days minimum to get results, I would have had my doctor order my screening mammogram at a different, faster facility read more

My appointment went smoothly, staff is super sweet, space is clean and parking was easy. The refreshments in the lobby and the lockers are also a nice touch. Couldn't really ask for more! I highly recommend! read more

mammograms are necessary and pertinent at a certain age depending on the individual. and, considering a mammogram is an uncomfortable procedure, the women working here make it so less unpleasant and nerve wracking. the front office and reception room run so quickly and smoothly from the moment you walk in. you fill out the necessary paperwork and then immediately meet with someone to process your paperwork. immediately after that, you're taken to the changing rooms to wait (less than 5 minutes) for your mammogram. the technicians are so gentle, kind, and reassuring. before you know it, you're done! overall an organized office run by such a sweet staff. read more