Only 2 women in there and they are killing it! I was done less than 30 minutes. This was my first…read moretime at this location and would highly recommend.

Waited 20 minutes past appointment time in a full waiting room. No one during this time was even…read morecalled back. Kiosk wouldn't read QR code provided and had to retype all my information. Never saw anyone at the front desk while I was there. Seeing no one being called back, I left.

Avoid This Facility at All Costs…read more This is easily one of the worst--if not the worst--facilities I have ever dealt with. If you value your time, health, and sanity, run in the opposite direction. Their customer service is beyond pathetic--it's horrendous. They clearly do not care about you or your condition, regardless of how serious your injuries may be. Here's my experience: I needed a simple referral update (not a new referral, just an update). This process has now dragged on for over nine days. I've spoken with three different managers and made over countless calls between 8/4/25 and 8/12/25. Despite all that, they still haven't provided the update referral. Today, the manager assured me she would "take care of it" and call me back. That call never came. I called her back three times today and each time, the call rang and went to voicemail. And all of this... just to change the address and doctor's name on a referral, even though it's the same facility and the same partner doctors. This is beyond unacceptable. It feels as though their system is designed to make customers miserable and leave them without any options or help at all. The entire operation is a disgrace and should be held accountable for this kind of treatment. All I need is my updated referral!!!!! IT DOES NOT TAKE OVER 8 DAYS!

I actually had an amazing experience. Between checking in, walking to the room with the nurse and…read morewaiting for the doctor I'd say I was in there for a total of 15 minutes. Dr. Masjune was super nice and helpful. I would return if I didn't live so far.

Once you figure out where they are located at this address you are golden…read more They don't answer the phone when you call, why because there is only one employee doing the Admin and drawing your blood. Super nice person but it would have been great if there was signage letting you know to enter through the back doors. One of my beefs in general is that Doctors use different phlebotomist and companies and you might have to go to LabCorp or Quest and now CPL portals to see my results so multiple portals.‍

I had a blood draw appointment first thing on a Monday morning at 8:15AM. I was done and in my car…read moreby my appointment time. I only saw one employee doing everything, greeting patients, checking us in, sorting our paperwork. He also did my blood draw painlessly and quickly. I'm got rolling veins and usually it takes several pokes, but not today. He did a great job, and I appreciate the professionalism. I wish I would've got his name but it was early and I really needed coffee.

Miya was so caring and helpful when I was having a really hard time getting bloodwork done for my…read moreson. Most of the labs in the Dallas area didn't have hours that were suitable for my son's work schedule. Even the ones that said they were open on Saturday's actually weren't even open, or I couldn't even get anyone to answer the phone at the labs! This was very frustrating because my son needs this bloodwork done asap, as he was just released from a 2 week stay at the hospital with renal failure. Miya was such a blessing and a true lifesaver, driving to my son's apartment and doing his bloodwork there. Plus, she actually answered the phone and I was able to speak to her personally. We will definitely be using Miya's services again and highly recommend her!

Quick, fast and very professional. Came to my house on time. She had her badge on and cheap very…read moreaffordable

we previously had bad experiences while getting my daughters blood drawn. Ms. Shante at the Garland…read morelocation was very quick, efficient, polite and relatable. She is amazing at her job and I would recommend her getting a raise !

Super easy check in process just scan your barcode the dr provides and bam your all set up in line…read moreto get seen. Was waiting About 10 min then was called back. There is no receptionist with there computer check in I did see some people struggling but most got the hang of it.

Great place and Fast. !! Ms Ronnie was super Helpful…read moreand friendly and made everything easy !!!

The worst place ever I came 4:10 PM they close at 5 ,waited for 30 minutes the lady came and told…read moreme I can't take you with no appointment even if there is the option of walking patients!!! I told her that I'm in pain and the doctor told me to do it as soon as possible to see the inflammation I have and solve it but even that she told me don't start to cry, smiling like non-sympathized and there is no reason to don't take me. She told me come in the morning I'll take you.!!!! Never I'll go to this place again even if it's two minutes from my house!!

I had to give a hair follicle test for my probation and fastest labs delivered on time. They're are…read moresuper kind. I felt very comfortable going here and the reviews show that themselves. The staff member Janan was the best. She guided me through all of the steps and procedures that they will do before she even started. After the procedure of cutting pieces of my hair from my head were over, she notified me about the time of delivery for the results. She told me if everything comes out negative, I would have the results within the 24 hours. Though if it was positive, it would take 2-3 days to go through further labs process. Thankfully it came out negative. But the best part is that she represented the company on her behalf and delivered the results on time based of her word and how the company goes about delivering results. If you need to get any sort of testing done, this is the place to go. Great service and super nice. Thank you guys!

I had a very disappointing experience with this clinic regarding both DOT testing and customer…read moreservice. The clinic hours online state they are open until 5:30 PM, so I called ahead on Thursday to ask if I could come in Friday around 5:15 PM after getting off work. I was initially told they close at 5 PM, but after I mentioned the hours listed online, the owner/employee agreed to stay a little later for me. I appreciated that accommodation and made the effort to come in immediately after work. Unfortunately, when I arrived, I was told the doctor had already left and only the urine portion of the DOT testing could be completed. DOT testing includes both the urine screening and physical exam, which is exactly what I had requested over the phone. That information should have been communicated clearly before I drove there considering that's what a DOT test is. What made the situation even more frustrating was the way it was handled afterward. Instead of acknowledging the misunderstanding or offering a professional explanation, the attitude I received was dismissive and unnecessarily rude. The woman at the front desk was visibly irritated the entire interaction. When I explained I would need to return another day and take PTO from work to do so, her response was "Doesn't matter, whatever" in a rude tone, followed by complete disregard when I said "have a good day." I understand scheduling mistakes and miscommunication can happen. They treated me like I was a favor. What is not acceptable is treating patients with disrespect when the confusion came from the clinic's side. Professionalism, communication, and basic courtesy matter. Unfortunately, this experience left a very negative impression, and I will not be returning.

I usually use my PCP lab at BSW and get blood drawn on first attempt. The doctor ordering this…read morebloodwork requires me to use LabCorp. 2 failed attempts by technician, then he called in a nurse (who just reported to work) to perform the 3rd successful attempt. I guess I will have to change this doctor. I am not willing to go through this unnecessary pain again.

Six weeks ago my wife was referred to LabCorp for some minor blood work. This facility is…read moreinconvenient for parking purposes. I wasn't able to check in using their cardreader system but the people in the office were too busy with personal conversations to care. The phlebotomist was unimpressive. Since that time I have received four notice about an invoice in text messages (2 one month ago, 2 today) with different invoice numbers. But I can't see them following their direction because they aren't my wife's invoices. They have connected my phone number to a couple (at least) different accounts. I was assured that my number had been removed from those accounts. Poor office help, unimpressive phlebotomist, billing software that stinks, and customer service that didn't serve. First and last experience with this lab.

Would not recommend this location. One seemingly overworked woman running the entire operation when…read moreI went. She did not seem very happy or friendly. She stuck my arm pretty bad when drawing blood and it bruised up something terrible. Several people at work have commented that it looks like I have track marks or something. Will definitely look for a different location if I use Quest in the future.

KK (not sure if initials or spelled out name) was fantastic. I'm a very hard stick. My own doctor…read morewon't touch me and I've had to have pediatric nurses get blood from me as I have small scarred veins (I can only use one arm due to a prior procedure). I had two different mobile phlebotomists, one who tried five times and no blood and the second who had to draw from my hand. I let KK know this in advance. She spent a good minute plus searching for the right place. I felt zero when she inserted the needle and my four vials went fast. That is rare. Only one other phlebotomist in the last 11 years has been able to do that. I told her I wanted to hire her for any future work I need! She's very direct and to the point and does her job. Love this. Hope she stays at this location always or I'll follow her to another one!