The experience improved from when I first checked in for my daughter. The phlebotomist was very…read morenice and apologized for seeming gruff at the beginning and I'm so glad everything lightened and my daughter had a good experience having her blood drawn. Thank you so much. I do highly recommend this location. There's ample parking. It's just a little chilly in the waiting area so if you're cold natured bring a sweater the office building is very clean and nice.

I'm a fan of Labcorp. Anytime I get lab work done as requested by my doctor, I find a Labcorps…read morefacility where I can do it. They have a lot of locations. This one on Buckingham on the edge of Garland and Richardson is easily accessible. While you can just show up as a walk-in, I recommend you go online and setup an appointment. The online portal will show you all of the Labcorp locations on a map with the exact distance from you so that you can make a choice. You can also see the schedule of availability. If the location you want is booked, try a different location and you will probably get in at a time you want. Most locations have a kiosk where you can check-in as soon as you arrive. This location is still working on getting the system up and running. I prefer the kiosk for signing in because it doesn't require me to interact with anyone. You can scan your insurance card and driver's license in the kiosk too which means you don't have to worry about busy reception staff forgetting to return it to you. Appointments may take some extra time if you have paperwork to complete or if your doctor's orders haven't been received by the facility. The staff there are very helpful in getting things in order. They have helped me with the fax number and email for getting orders sent to them. Price is usually dictated by the type of lab work you are completing and your insurance coverage. The staff will have you sign a paper with your potential financial responsibility if they are unsure whether or not your insurance will cover the fees. This is a good thing because if the amount is exorbitant, you can deny paying the amount and receiving service. My favorite part about Labcorp is being able to get my test results in record time. I can view them online right away whereas it takes much longer before my doctor posts the results on my doctor's portal. In addition, Labcorp will display previous and current lab numbers so that you can see if there has been a change since the last time. The results are easy to read. It clearly shows the normal range and where you fall. You have to talk to your doctor about the meaning of the numbers and results, but if you have previously had conversations about the numbers with your doctor, you will already have an understanding of the numbers.

Only 2 women in there and they are killing it! I was done less than 30 minutes. This was my first…read moretime at this location and would highly recommend.

Waited 20 minutes past appointment time in a full waiting room. No one during this time was even…read morecalled back. Kiosk wouldn't read QR code provided and had to retype all my information. Never saw anyone at the front desk while I was there. Seeing no one being called back, I left.

Once you figure out where they are located at this address you are golden…read more They don't answer the phone when you call, why because there is only one employee doing the Admin and drawing your blood. Super nice person but it would have been great if there was signage letting you know to enter through the back doors. One of my beefs in general is that Doctors use different phlebotomist and companies and you might have to go to LabCorp or Quest and now CPL portals to see my results so multiple portals.‍

I had a blood draw appointment first thing on a Monday morning at 8:15AM. I was done and in my car…read moreby my appointment time. I only saw one employee doing everything, greeting patients, checking us in, sorting our paperwork. He also did my blood draw painlessly and quickly. I'm got rolling veins and usually it takes several pokes, but not today. He did a great job, and I appreciate the professionalism. I wish I would've got his name but it was early and I really needed coffee.

I had to give a hair follicle test for my probation and fastest labs delivered on time. They're are…read moresuper kind. I felt very comfortable going here and the reviews show that themselves. The staff member Janan was the best. She guided me through all of the steps and procedures that they will do before she even started. After the procedure of cutting pieces of my hair from my head were over, she notified me about the time of delivery for the results. She told me if everything comes out negative, I would have the results within the 24 hours. Though if it was positive, it would take 2-3 days to go through further labs process. Thankfully it came out negative. But the best part is that she represented the company on her behalf and delivered the results on time based of her word and how the company goes about delivering results. If you need to get any sort of testing done, this is the place to go. Great service and super nice. Thank you guys!

I had a very disappointing experience with this clinic regarding both DOT testing and customer…read moreservice. The clinic hours online state they are open until 5:30 PM, so I called ahead on Thursday to ask if I could come in Friday around 5:15 PM after getting off work. I was initially told they close at 5 PM, but after I mentioned the hours listed online, the owner/employee agreed to stay a little later for me. I appreciated that accommodation and made the effort to come in immediately after work. Unfortunately, when I arrived, I was told the doctor had already left and only the urine portion of the DOT testing could be completed. DOT testing includes both the urine screening and physical exam, which is exactly what I had requested over the phone. That information should have been communicated clearly before I drove there considering that's what a DOT test is. What made the situation even more frustrating was the way it was handled afterward. Instead of acknowledging the misunderstanding or offering a professional explanation, the attitude I received was dismissive and unnecessarily rude. The woman at the front desk was visibly irritated the entire interaction. When I explained I would need to return another day and take PTO from work to do so, her response was "Doesn't matter, whatever" in a rude tone, followed by complete disregard when I said "have a good day." I understand scheduling mistakes and miscommunication can happen. They treated me like I was a favor. What is not acceptable is treating patients with disrespect when the confusion came from the clinic's side. Professionalism, communication, and basic courtesy matter. Unfortunately, this experience left a very negative impression, and I will not be returning.

Great place and Fast. !! Ms Ronnie was super Helpful…read moreand friendly and made everything easy !!!

The worst place ever I came 4:10 PM they close at 5 ,waited for 30 minutes the lady came and told…read moreme I can't take you with no appointment even if there is the option of walking patients!!! I told her that I'm in pain and the doctor told me to do it as soon as possible to see the inflammation I have and solve it but even that she told me don't start to cry, smiling like non-sympathized and there is no reason to don't take me. She told me come in the morning I'll take you.!!!! Never I'll go to this place again even if it's two minutes from my house!!

Would not recommend this location. One seemingly overworked woman running the entire operation when…read moreI went. She did not seem very happy or friendly. She stuck my arm pretty bad when drawing blood and it bruised up something terrible. Several people at work have commented that it looks like I have track marks or something. Will definitely look for a different location if I use Quest in the future.

KK (not sure if initials or spelled out name) was fantastic. I'm a very hard stick. My own doctor…read morewon't touch me and I've had to have pediatric nurses get blood from me as I have small scarred veins (I can only use one arm due to a prior procedure). I had two different mobile phlebotomists, one who tried five times and no blood and the second who had to draw from my hand. I let KK know this in advance. She spent a good minute plus searching for the right place. I felt zero when she inserted the needle and my four vials went fast. That is rare. Only one other phlebotomist in the last 11 years has been able to do that. I told her I wanted to hire her for any future work I need! She's very direct and to the point and does her job. Love this. Hope she stays at this location always or I'll follow her to another one!

Bre took amazing care of me! I was in and out. Booked online and checked in on my phone. Didn't…read morehave to touch anything anyone sick maybe had.

Nobody was at the front desk to greet or say goodbye. Appointment was made for 12:20 and didn't get…read moreseen till 30 minutes after. If you're not going to be seen at the appointment time then don't take so many appointment times that are all at the same time. Very small waiting room, many people had to stand while waiting. Check in system was having glitches and not very convenient. Lady with the curly hair was very rude towards the customers .

Just tried to check in and get labs drawn here while concerned with having either Epstein Barr…read moreVirus or kidney rejection of my transplant kidney. 102 fever and clearly look terrible. Arrived at 12:28 and the employee told us she was going on break for lunch at 12:30, and I'd have to wait until 1:30. Baffled by the total LACK of customer service sense or basic human empathy.

From the owner: Quest Diagnostics empowers people to take action to improve health outcomes. The company was…read morefounded in April 1967 as Metropolitan Pathology Laboratory, Inc. Corning Glass Works acquired the company in 1982 and later spun it off as a publicly traded company under the name Quest Diagnostics, at the beginning of 1997. Quest has developed countless innovative diagnostic information services, with several firsts for clinical laboratory tests in areas such as women's health, genetics, infectious diseases and cancer. Today, Quest provides thousands of laboratory services, from genetic tests to predict cancer risk to biological tests for diabetes and heart disease, to empower people to take action to improve health outcomes. One in three American adults and one in two physicians and hospitals use the company's services each year, and our 45,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

I visited the Plano office located at 1800 Preston Park Blvd ste 102…read more The lady that waited on me was very professional and very helpful. My experience was pleasant. Thanks, Erika

Surely one of the very worst aspects of falling ill is the possibility of having to engage with…read morethis organization. Getting an appointment is difficult because it requires app access and their app is flawed. Why don't they collect specimens on weekends port after 5? Creepy waiting rooms. Poor to non-existent phone access. Feels like being in a dystopian scifi movie when I arrive at the site and must engage with the robot check-in podium. Some staff project a warm, kindly spirit but most act like machine components. Maybe I'd overlook all of that but they don't consistently deliver reports. I trust my doctor but not these people.

Scheduling was super easy. The technician I worked with was friendly and knowledgeable…read more I was told it would take two days for my doctor to get my results and call me back (sounds like a standard amount of time). My doctor called me less than 24 hours later. Great service from both ends!

Don't bother, just got to touchstone or literally anywhere else. The staff is grossly and…read morenegligently incompetent and rude. 1. I realized I lived closer to richardson location than Dallas, so I called the dallas location where 2 separate doctors had sent orders for 2 separate mri. The dallas people said no problem we confirm both orders have come in and we'll just make it to where you can schedule them at richardson. 2. I call the richardson location they CONFIRM both orders but say there is a problem and they need my doc to send a new fax, so I call my doctor and she sends the order again. I call back and CONFIRM that both MRI are going to be done the same appointment. 3. An hour before my appointment they tell me they're running late and delay my appointment by 30 minutes. 4. When I get there they make me wait 40 minutes AND THEN tell me they only have one order. I tell them that their receptionist had confirmed both orders and the same appointment for both. They do a fake apology of the sorry not sorry sounds like your problem not ours. So I only do the one MRI. The tech was rude and combative and the manager was a spineless mgmt type. 5. To schedule the other one they tell me no location has ever had a second order and that I made a mistake or the doc made a mistake. I call the doctor and they explain with a confirmation number from gateway that the fax had been sent received and confirmed. The receptionist says it was sent to the wrong number which the doctor said to them was given to her by gateway themselves. 6. After I leave they find the order, call me to schedule. They tell me they cant even do that kind of mri in the first place which im pretty sure is a lie because they dont want to see me and acknowledge their mistake given that when I originally scheduled they named both orders and confirmed all the details at that location. 7. They tell me that a survey will follow after they schedule and to stay on the line to give my thoughts and then they immediately just hang up. All around incompetent, lazy, late, and incapable of accountability. As someone with chronic pain and too many doctors this place is more a barrier to health than a credible business. Wasted my time which i dont have enough of and my peace of mind which im trying to get back. Wholly unsatisfactory and the staff should be embarrassed. I will be letting all of my doctors know. Ive never had problems with touchstone and will refuse to go to gateway again. Ridiculous.