I don't get all the low reviews for this location. This is my first time going to any Quest so…read moremaybe I just hit them on a good day. Kiosk was very handy and it worked well. There was plenty of seating. The place was clean and quiet. My phlebotomist Bryah was fantastic. She was friendly, efficient, and a terrific stick. I was in and out of there in 10 minutes. I would go back without hesitation. I wish we could all get past this trend of looking for problems where they don't exist.

Get a appointment online before going here…read more I realize I am in a bad mood because I was on a 24 hour fast. I kiosk checked-in and was on standby for over an hour. Many people were turned away because the "doctor didn't send paperwork". As 5 pm approached, I realized I was not going to get my test done. If your doctor insist on using Quest... I would suggest getting an appointment on-line. There is no restroom in the waiting room... FYI

I've been coming to this location since it's owned by Mercy and never had a "bad" experience…read more Today, the tech, was super nice, quick, and had no issues finding a vein on me or my daughter. Question as a company is challenging to get in touch with, however, there are ways to connect if you try hard enough.

Great quest diagnostics for quick in/out. No waiting for thousands of other people just for getting…read moreblood tests taken.

I came in today since it is such conveniently located next to my doctors office. The female working…read morestarted before they even opened at 8 AM making sure to get everyone and so is a smooth process. We didn't get her name, but she was so pleasant and very nice. I enjoyed my conversation with her, and she made the whole situation very lighthearted. I highly recommend this location. The staff was amazing and professional. The area I was very clean and organized and the wait time was very minimal.

This is where I get my labs for my nephrologist…read more The lab check-in is done through a touchscreen in the lobby. I personally never scheduled an appointment. This time I was seen within minutes. I gave the co-pay and she took my blood. The used a thick rubber band to take my bloodwork. The wrap she used afterwards was the elastic type I appreciate (doesn't stick to my Wookiee arm hair). Then quick bathroom visit (regular labs) and I was done. The whole visit was less than 15 minutes and highly professional care.

The worse system - sign says Check-in Here, but instead of checking me in it made an appt for two…read moredays ahead. Waited 45 mins and no help from the staff, soooo impersonal, how about hire a real person and not a tablet, I would never recommend this place. The staff couldn't care less.

This location is located on the main floor inside a SSM medical building. They share a large…read morewaiting room with physical therapy and imaging services. This location has main floor disabled accessible bathrooms, and vending machines. Lab Corp makes it easy to schedule appointments online and the day of your appointment you can check in online or at the kiosk and even wait in your car. I am usually taken on time or early for my appointment. I have had a good experience with most of the phlebotomists, they seem to care and try to make the experience as easy as possible. except today it took three sticks to be able to get all the blood needed. The test results are posted online fairly quickly.

Just left lab corp off Kisker Road in St. Charles, Mo. I made an appointment yesterday, their…read moreschedule had many openings. When I arrived today I was told there was a 1.5 hour wait for appointments. Why were there all those openings on the schedule? I will try Quest next time!

Probably the most efficient urgent care visit I have ever had. Called to make sure they were an…read moreauthorized VA urgent care facility. Lady that answered (believe her name was Emily) then asked what my symptoms were and helped me get an appt within 2 hrs of my call. I filled out the paperwork that was sent to me via text. Walked in for appt was taken back w/in 5 min of scheduled time. Seen by nurse practitioner and doc came in before I left as well to see if I had questions and understood diagnosis. I was in and out in a hour. Everyone was very pleasant and helpful.

Terrible experience. Had to leave and come back hours later, only to wait another 45 minutes…read more Awful organization.

I went to our urgent care in Saint Charles in November for a Covid test they were very efficient in…read morethe manner that they provided the test and the service that they provided I would give them many more stars than this the reason they have one star is because after my visit in November I got a bill in July that said the balance was unpaid I contacted my insurance company to discover that they had never submitted it for insurance payment in follow-up insurance company said it was paid then three months later in October I received a letter from a collection company saying that it was unpaid so obviously they are not paying attention to their billing practices.

Went in the week of Christmas because I had strep. I was in and out pretty quick, the visit was…read morefine. It's the billing that is the issue! We have a BeneFLEX card (medical Mastercard issued from my husbands employer). There wasn't anything left on the card because it was the end of the year so I asked if I could be billed and pay it in January. The lady told me sure no problem. She said she had to have a card on file in case I didn't end up paying the copay, so I gave her a debit card. She told me I'd be sent a bill and assured me as long as I paid that bill, my card would not be charged. So here we are... 1/16 and my debit card was charged for the visit. There wasn't enough money in that account to cover it so I ended up with an overdraft fee and overdraft fee for a couple of $5 transaction. When I called they said they could send me a refund check in the mail and then they could charge my BeneFLEX card. They said there is nothing they can do about the fees, I have to go to my bank! What the what??? I explained I hadn't received a bill or anything else from them so I am still unsure why my card was charged, he said the bill wouldn't be sent out until February 3. Ummm.... still unclear why my card was charged when I hadn't even received a bill yet? The medical service wasn't bad but I'll NEVER go there again since they don't seem to care about making things right when they make a mistake. So frustrating.

If the door is open don't enter, nothing posted just supposed to know. The lady was at first very…read morerude and mean because a couple of us were sitting in their lobby since the door was open at 6:50 a.m. The office opened at 7 am and she was the only person working. She stated she would call her manager regarding the door not being locked. I had test done on May 27th and no results show then no answer at this facility. Not sure if I wasted my time and blood or not but I'll spend hours on the phone trying to find out.

Waiting area with check in kiosks. I made an appointment…read moreonline and checked in from my car. I received a text message letting me know I could come in the waiting area. My wait time was about 5 minutes. The technician was gentle and pain free. They are always pleasant. The bathroom could have used some sprucing up and there were urine samples from others left in there that needed to be collected. Otherwise it was fine.

Wonderful caring team! very caring…read moreHad mri They gave me headphones during the loud sounds

Easy to schedule, easy to check in online, and they took me in right away - only 3 minutes past my…read moreappointment time. The technician I had was very thorough, took her time and was super personable. She went out of her way to make sure I was comfortable, and that I was aware of all that she was doing and we had a nice conversation during the entire ultrasound. I highly recommend. Amy was wonderful and Jalisha (sp?) at the front desk was a delight.