The front desk receptionist is hit or miss. One day she was competent the next day she was…read moretotally incompetent and unprofessional. Complaining about registration, how busy she was and her delayed break. The phlebotomist was good. So hope you go on a good day.

Mrs. Kiran, a receptionist at the Three Tree Medical Arts Building, Suite 402, demonstrated a high…read morelevel of professionalism and dedication when assisting me in locating the kidney ultrasound department during my first visit. Her courteous and responsible attitude contributed positively to the facility's image. I believe that staff members like Mrs. Kiran play an important role in earning patients' trust.

I went there a few months ago because of some concerns over my blood sugar level. They were,…read moreunfortunately, quite understaffed and it took several hours for me to be seen. But once they did see me it was pretty quick and they were friendly and helpful.

TERRIBLE rude receptionist who put my husband's health, life, and safety at risk…read more My husband had an episode of disorientation; we called his PCP who said they could not get him in today but that he needed to be evaluated in person and get scans within a 48 hour window or he could be in serious danger for stroke. (Unfortunately due to other reasons it took almost 2 days to establish this info so we were within 5 hours of this deadline by now.) His PCP doctor sent us specifically to Franciscan Urgent Care. When we arrived, I quickly explained the situation to the desk staff, starting with that his PCP had sent us directly there and said it was time sensitive. The first thing this woman said, already condescendingly, was "well if he's not having symptoms now we can't do anything. He needs to *establish care with a PCP* and get evaluated by them." I explained for a second time that he already has a PCP and that they sent us to urgent care (which I had already stated quite clearly). The woman proceeded to - "well, his doctor was wrong. If he's not having symptoms right now we can't do anything. He needs a PCP for evaluation." I again said he HAS a PCP and that they said he needs to be evaluated *in person* by a doctor today and likely get scans before the 48 hour window closes. The woman again said they at urgent care couldn't do anything and we should schedule with his PCP. (Who, again, had already told us that they could not see him within the critical time window and he needs urgent care.) I said, okay, I understand. Should we go to the ER? At this point she got more combative and said "well you can't just walk into an ER and announce you're there to get scans. You need insurance authorization for scans which is why HE NEEDS TO GET EVALUATED BY HIS PCP." I again told her I understood that, but again that he would not be able to see his PCP today and that his own doctor had advised us to be evaluated in person within this critical 48 hour window. I said I understood we could not just walk into the ER and demand to have scans done. I asked if an ER doctor would be able to perform an evaluation to get a referral for a scan. I should mention I was very calm and polite throughout all of this. At this point she put on her biggest "dealing with difficult people smile" and informed me "Look, I have told you several times, but if you won't listen to me, then you can just go ahead to the ER and have them tell you the same thing I'm telling you. So why don't you do that since you won't listen to me." Like .... ?!?!?!? We were in a time sensitive medical situation, the repercussions of which could be lifelong disability or DEATH. I don't know if this woman was intentionally misunderstanding me or just incapable of basic comprehension, but either way she made it her mission to dress me down and be as unhelpful as possible because apparently putting us in our place was more important than my husband's life. (And I don't even know how we could have offended her in the first place in the few-sentence interaction I described above. She seemed to make the immediate assumption that my husband didn't have a PCP and therefore is a lower class of human being - despite the first sentence out of my mouth being "my husband's PCP sent us here." And side note, I find it extremely unlikely that an urgent care doctor couldn't have done the same evaluation that was done an hour later by the kind and responsible staff at St Anne emergency department. But this gatekeeper at the urgent care front desk wouldn't even let us talk to an actual member of the medical staff. If you want to be treated with basic human decency and have your medical concerns taken seriously, do NOT come to Franciscan Urgent Care, where the receptionist apparently knows more than the medical professionals and won't be told otherwise.

***GO ANYWHERE ELSE; THEY PRICE GOUGE YOU*** When you make…read morean appointment online they fail to tell you that they charge $250 per person for a COVID test you can get anywhere else for free. They say your insurance will reimburse you, which is true. Your insurance MAY give you $60 per person reimbursement. MAYBE. I have a picture of a place where you can get a COVID test for free.

Don't go to this COVID Testing site if you are a service member, they inform you that the receipt…read morethey give you will be able to be reimbursed. Cannot be reimbursed and it costs $250 PER PERSON for a covid test. Go to a CVS or a Walgreens instead.

DO NO USE THEM - I am STILL waiting for my results. Heather said she mailed them on 10/10/22 and…read moreagain 10/14/22 and they NEVER came. (I have e-mail verification) I truly believe they NEVER mailed them. I have a LOCKED mail box, out in the country - so they did not get stolen or lost. I paid my hard earned money for these tests and want my results. I will use - 5 Strands from now on - they are hundreds of dollars cheaper - now only $88.00 - They test for "The 5Strands FOOD INTOLERANCE TEST offers intolerance testing to 640+ proteins, grains, fruits, vegetables, seafood, gluten, additives, preservatives, sweeteners, beverages, dairy, fats, etc." AND 5 STRANDS SENDS YOU YOUR TESTS - BY CUSTOMER PORTAL WITHIN 10 DAYS - MERIDIAN DOES NOT OFFER THAT - THEY SAID THEY CAN ONLY MAIL IT TO YOU -----. https://www.5strands.com/products/food-intolerance-test?wickedsource=google&wickedid=&wickedid=&wv=3.1&msclkid=c32f5afbfd8d1cc677a2398d49dbf005

I've been having all my lab work requested by my Tahoma Clinic doctor done at Meridian Valley Lab…read morefor close to 20 years now. They are absolutely the best.

The check in at kiosk was a bit difficult for me because the tablet. It took me a bit longer to…read morecheck in because there was no one at the front desk to help. But as soon as I was able to check in, the phlebotomist took me back pretty quick and got my labs done. She was very nice, caring and quick with that needle. The process went smoothly and I'm glad this is over with for me.

From making an appointment to showing up and doing my bloodwork, every detail was a success! Phil,…read morethe phlebotomist was friendly and got me talking, so I didn't even notice he had drawn my blood sample. Thanks Phil! You're really good!

Very friendly service via phone! Grateful for your service! Your website alliance2020.com is very…read moreinsightful with a wealth of knowledge! I know from my public education at Oscar Smith High school in Chesapeake, Virginia, via the International Baccalaureate program, that knowledge, knowledge is powerful! Also, Reading, well, Reading is FUNdamental! I subscribed right away and would suggest anyone who wants daily insights do the same! Keep up the phenomenal work! You can subscribe on the yelp page as well! Just put in your phone number and check your text messages. Click the link and Ta-Da you're in! It works if you work it! Always! If you're reading this, you matter and you can make a difference. Take small committed actions each and everyday! ACT UP! I know that Real Change happens in the political arena having experienced things hands on in the health care workforce. Experience matters, always. I'm Taking it One Day At A Time to infinity and Beyond! Alliance2020 is insightful in my everyday life! I look forward to reading their emails! Grateful for Alliance2020 and their services for the various communities and academic disciplines they touch! Kevin W. Grateful Alcoholic and Addict Born in Virginia, moved to the beautiful state of Washington in 2010 to attend the University of Washington Certified Nursing Assistant, SNF Providence Marianwood Acute care at Virginia Mason PACE/ED PSYCH OBS Acute care Harborview Medical Center 5EH MED/SURG/TRAUMA/PSYCH UW B.S Neurobiology or Microbiology, B.A. Medical Anthropology Future MD/Ph.D focusing on Addiction Research and Clinical Care Eventually J.D and Medical Law Keep it Up Alliance2020! Forward!

Solid and fast service--I was in and out in less than fifteen minutes. I've never gone into a…read morefacility to do an employee drug test before. The staff was professional and made the process effortless without issue. Out of all the optional locations, I'm glad I went to Alliance, genuinely.

I had to get a drug test for a new job…read more I have had to have a drug screening for several corporate jobs over the years and some have been scarier than others. Like when I lived in NYC and right outside the drug testing place a car was being stolen and the inside of the drug testing place looked like a large dirty bathroom. This place, on the other hand, was clean and efficient and the woman (Rachel) who worked there (later I found out one of the owners) was so super nice- she was friendly and everything was MODERN and clean. I called earlier and she said they weren't that busy and to come on in. When I got there she was efficient and even with 2 people ahead of me she took care of each of us with respect. I asked her a few questions and she was so knowledgeable about the process and really had the answer for everything. I hope I never have to be drug screened again (and I doubt most people are aching to get a drug screening on the daily), I would come here. Clean, friendly and efficient. The location is kind of behind the industrial park- call the location and they will help you find it easily.

This place deserves 10 stars. Rachel, one of the owners is very sweet. She is thorough, kind, and…read moremade me feel at ease. The facility is very clean and modern. It is hidden, but if you give Rachel a call, she will easily guide you there. I've had bad experiences at other drug testing facilities such as long wait times and mixing up my urine with others and having to have me come back again for another sample, but this place is legit. She shows you the packaging once it is sealed so you are assured it gets sent to the lab. I don't want to have another urine test but if I do, I would definitely come here.

Really nice and professional staff. Very clean and safe. Quick donation service.....They make it…read morewith the visit so go that's all she wrote can't write no more

clean building, courteous and professional staff, and excellent phlebotomists…read more ive been to other plasma centers but this one is my favorite.