Not a legitimate business. He will say his payment method is not set up. He will ask you to cashapp…read morehis wife/girlfriend Marcella. He never shows up to make the repair even though he has charged you for "parts". Brad is a crook, thief, scammer. He will be caught.

no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!

A Factory Defective Dishwasher was sold, delivered & installed. The pin hole leak has caused water…read moredamage, repair has taken weeks. Management is either uninformed about this or is ignoring our situation. No Gift card, no flowers for My stressed out wife. I am about ready to Contact Susan Tompor at the Detroit Free Press to see if she wants to do a story about our tale of Woe, it would be a great article about using this store!

I bought $35k worth of Thermador appliances here. I have had these for 10 months, and my freezer,…read morerange top and double wall ovens have all needed repair. For such pricey appliances this is crazy! The repair process has been very slow and I have to keep calling Sargent to follow up on the status. Poor customer service and poor quality/overpriced appliances. Will not shop here again.

I called the appliance repair company because my 2 year old washing machine was leaking, and had a…read morebad pump. They came same day, and we're clean, respectful and quick about diagnosing the issue. Once parts were in, they returned to install. The tech told me the new pump supplied by GE worked, but was noisy, and he was going to order and install another new one. But I could use the washer in the meantime, so it didn't bother me. I appreciated that they surely saved me another costly repair in a short time. They would not accept payment until the second replacement was installed. This place truly is First Class.

I talked to Amy this morning and to Alan later. My microwave issue was handled by noon…read more This is not the first time they have been fast and efficient. I've used them for many years, as have family members. I highly recommend them. They're local, reasonable, and trustworty What else could you want in a repair service?

Good service but slow response, took a week to get there to diagnose problem, a week to order and…read morereceive part and have it installed.

We have used AFS service for our appliances for many years…read more and have always been 110+% happy in every regard. Our latest experience was just today with technician Glen who, as always, was punctual, very professional and knowlegable. Glen took care of the issue in short order and was a real pleasure to have in our home again!

Once again, I received excellent professional service from this company. The service exceeded my…read moreexpectations, and I appreciate the owner's understanding regarding a manufacturer issue--specifically, the failure to inform customers and service providers that a previously low-cost repair had been replaced by a redesigned, significantly higher-cost part. This situation was disappointing for both the owner and myself. I valued the owner's transparency and feedback, and ultimately we decided to replace the washer rather than proceed with a repair that exceeded the machine's value. Unfortunately, this reflects a broader issue where manufacturers make it increasingly difficult to maintain older appliances due to costly design changes. Great staff and honest service at Doc's Appliance Service.

Had a Dishwasher that was out of commission for weeks- would not power on. Another company had been…read moredispatched by my Home Protection plan to fix it. After several trips and part swaps they could not fix it. I asked My HP plan company to send out someone else. Docs Appliance came out, and Anthony was the tech. He reviewed all the previous work. Taking a lot of time and testing he noticed that the wiring harness that had been replaced was installed incorrectly. After more inspection Anthony found some burned out components on the User Interface board. He was able to get a new one and replaced the defective one. After that the dishwasher powered on, and now works great. Thanks to Docs and Anthony for solving this problem

Autumn Appliance is contracted through ABC Warehouse for warranty repair. They have been to my home…read morefor twice for different warranty repairs on my new refrigerator. I will call them for ALL my appliance repairs in the future. Ryan, Jason and Anthony were all extremely friendly and courteous and best of all, not creepy! Ann W.

What's up with the reviews? I am here to tell you that Autumn appliance was awesome, great service…read moreand very friendly. Here is the situation - Our Electrolux dryer caught fire...yes, you read that right. Luckily we were home, but had to get the control board replaced. Since Electrolux decided that my house almost burning down wasn't an issue, we had to pay for this ourselves. I.E. Electrolux = Electrosux But Jeremy came out and fixed it! Great dude Total cost breakdown - 89 bucks for the initial call - then 165 - 89 dollars for the second service call - the part was 133 - so roughly 300 buck to fix - dryer is running smooth now. So if your house almost burns down due to a dryer fire and Electrolux doesn't was to pay - call Autumn appliance!

I called yesterday for an appointment and I had a very pleasant young man, Chandler, here. He…read morecalled me before arrival and diagnosed my problem. I am very happy with his performance and price. One year ago, I had a different problem and I called GE, and I was not very happy with their performance. I'm waiting for the part to come in and be installed. So far, so good. Thank you.

They are not to be trusted!! They said it would take 3 to 5…read moredays to get the part but wanted to get paid upfront $300.01 8 days go bye and they would not call me back! So I called my credit card and turned them in! Don't use this company!

Horrible. My Samsung fridge stopped cooling and my Warranty company sent Higher Standards. They…read moreshould change their name to lower standards. The repair guy showed up with no tools and only stayed 10 mins. The only info he gave was that it looked like someone had added a tap to add freon. Told him I had NO CLUE and we had NEVER had the fridge serviced for cooling. Then he left and said he needed to see what the warranty company wanted to do. WHAT? How could his total lack of problem solving let alone diagnosis produce any next steps?? HORRIBLE -O STARS

So they come out diagnosed problem on Samsung washer paid them their service call fee of $ 89.99,…read more they were supposed to order parts, 1 month later still no parts I can't get hold of them they wont return any calls. Have another Appliance Service Co , come out and perform repairs Please STAY away from this company, based on my experience they are scamming people on their service call without any intention on performing repairs

Derrick was great and affordable! He knew what was wrong with our stove immediately and showed me…read more He had it fixed in a 1/2 hour. Again, thank you Derrick!

He's a life saver. My washer died on me on Sunday night. Right in the middle of a load of laundry…read more I called on Monday and had Derrick out within 3 hours. He fixed the washer's problem and another I didn't know about but got it working better than it ever had been. If anyone needs a quality trustworthy appliance repairman there's no one better to call.