I walked into their business on 03/19/2026 and asked about a part. After being told I would need a…read morebrand and model number, I said thank you and turned to walk out the door. I saw what I think was a scag stand on mower that really caught my eye. I turned around and stood about 5 minutes waiting on the 4 or 5 guys behind the counter to finish their conversation. Nobody acknowledged me standing there so I walked out. I purchased a John Deere Q850 instead. I dont think I will visit this place again!

Jeff and his entire team are top notch. I buy from them not only for the brands they carry, but…read morealso for the great customer service when I go here. I'll continue to purchase equipment from them as long as I'm living in this county! I do wish they would carry Toro and maybe Echo, especially since Toro & Exmark are the same company! Love my Exmark & my brand new hustler!

Amy Blue and Stephanie were the best!! They were so helpful and helped me find everything I needed!!read more

I came in here for specific item I was directed to an area that had nothing to do with the item…read morethat I was looking for. And in the middle of the associate helping me, the associate leaves me to help another associate totally unacceptable. I'll go to another store who values their customers.

I cannot recommend Willis Orchard Company: I purchased 4…read moretrees in on 1/4/2024. I was skeptical upon receipt as the bare-root trees simply had sparse roots. (Take a good look at the sparse roots still in the package) Nevertheless, I planted and nurtured. The Chojuro Asian Pear Tree - promptly died in the spring due to lack of roots (within a few months - never made it to summer). The Fuyu Persimmon Tree produced no leaves in 2024, and a single leaf in 2025 after I cut it back to about 10 inches from the ground. Apparently patience is not rewarded - I requested that they provide replacement trees with a GOOD root structure. This is the response from Willis Orchard Company: Your tree warranty expired over a year ago. You are free to purchase new trees if you would like. Thanks, ---Jay Young ---Willis Orchard Company

I hate writing negative reviews, but I have to say I was quite unpleasantly surprised by the…read morecustomer service of this company. I'd like to help others avoid making the same mistake, as they are now trying to charge me a fee for canceling an order that was never sent. I ordered several trees from Willis Orchard for a reforestation project about 4 hours north of where I live. I placed the order on 11/30/25, and it said on the website that these trees were available for shipment between 12/1 and 3/15. All standard for dormant mail-order trees. I received a confirmation email that the order was received and that it would take 10-14 business days to ship. All fine. I wrote them an email right away to ask if they might be able to send a little faster, as I was going to be flying up to plant the trees on a specific date. Email was never answered, project came and went, no trees sent. So, now mid-December, after the 10-14 business day window (which ended 12/18 for my order), I called them to ask what was going on with the trees. I spoke to a fairly rude man who told me they had been accepting orders for those trees since June and that I was now at the very back of the line since my order had just come in. Not clear whatsoever from anything I saw about these specific trees on their website or from the order confirmation. He said I should have read the Q&A section on their website and that they would ship later in December. Ok. Well, it's now January. Still no trees. So, I wrote to just cancel the order. This was met with a rude back-and-forth exchange in which I'm informed I'll be charged a 10% cancellation fee for trees that they admit they never sent. When I pointed out the "10-14 business day" shipment notice from them, I was corrected that it says it "may take" not "will take" 10-14 business days to ship. So, I'm basically out of luck and have to pay a fee for an order that they never fulfilled. Moral of the story: 1. Your order apparently isn't really that with Willis Orchard. It just gets you to the back of the line on a secret waitlist you were totally unaware of. So, don't expect to receive your plants anywhere near when you "ordered" them. 2. Be prepared for rudeness and fees if you need to cancel your order, even if it never ships. My honest advice: order from someone else.

The ordering process was not at all smooth. ( I assume that I was speaking with the owner.) He did…read morenot know of the arrangement I was trying order, even though it was at the top of his own website. When I asked if he could text me a photo of the arrangement prior to sending it out he stated that he did not own a smart phone. (Rather odd for a business in 2015). Despite misgivings, I went ahead and placed the order. On the day that the arrangement was to be sent, I telephoned the recipient at three in the afternoon. She made no mention of it, so I knew she had not received it. I called the florist and spoke with the same person, his response to my query was, "Is today Saturday?" I asked if he were going to send it or not. He stated that he would. The recipient texted me a photo of the arrangement. It looked very thrown together and last minute. Later she told me that the carnations were dying after two days and that the arrangement smelled of cigarette smoke when received. I have since learned that there are several excellent florists in Cartersville. I only wish that I had used one.

DO NOT USE JOHN DAVID FLOWERS! I ordered funeral flowers for delivery to a local funeral home. My…read morecredit card was charged but the flowers were never delivered. When I called the next morning, I received no apology or suggestion to rectify the problem. The company's response was "things happen". I thought I was using a local florist to get local, knowledgeable service for a difficult time. Boy, was I wrong!

Left my dog bleeding all over my car after his first ever wash by "professional" pet care (PetSmart…read moreCartersville). They never mentioned anything about the damage to his nail when picking him up. Upon returning to get some type of refund, apology or credit, the staff/manager stated that "it happens" and pointed out the dog in her arms even had a nail trimmed too short as well. My dog (a shelter rescue) was already scared of nail trims due to apparent mistakes from previous owners. I had always cut them a bit lower myself to make sure he never bled and to attain some level of trust. Now all the work I had built towards trust was ruined by mistreatment from this team at PetSmart. Completely unacceptable. No remorse. No apologies. Manager just casually smiled while saying "The most we can do is a free nail grinding next time." Last thing I'd ever want them to do is go near my dogs nails again. The blood stained backseat will be a permanent reminder to never go back for grooming at PetSmart again.

It was incredible, Monica was so nice and helped us find everything we were looking for, truly an…read moreincredible experience