We cannot thank Amy Tan enough for the truly unforgettable trip she planned for us. This was a…read morelast-minute getaway with some very unique circumstances, and Amy handled everything with such care, thoughtfulness, and expertise. She not only made it all come together seamlessly, but also saved us a few thousand dollars by choosing the perfect hotel and ideal travel dates. From the very beginning, we felt completely taken care of--and that feeling stayed with us the entire trip. What could have been stressful turned into something incredibly special. The experiences she planned were beyond anything we could have imagined. We spent our days laughing, bonding, and trying new things--ziplining through the jungle, ATVing through forests and shallow rivers, and even swimming half a mile through a breathtaking cenote. We saw dolphins and sea turtles, visited a beautiful Mayan village, and enjoyed some of the most authentic and delicious Mexican food we've ever had. There were also so many magical, unexpected moments--like spending time with monkeys and deer, and even spotting a massive wild stingray. Every day felt like something out of a dream. What meant the most to us, though, was how safe we felt the entire time. As someone who is usually a very nervous traveler, I can honestly say I felt completely at ease. Amy created an experience that was adventurous and exciting, yet always grounded in a deep sense of safety and trust. This truly was a trip of a lifetime, and we are so grateful to Amy for making it possible. Her attention to detail, her ability to understand exactly what we needed, and her genuine care for her clients set her apart in every way. We will be talking about this trip for years to come--and we cannot wait to work with her again.

Amy planned an amazing family trip to Europe a few years ago, so of course we had to go back and…read moreask her to help us again! We went to Venice, Florence, Bologna, Milan, and Mykonos. As always, Amy was courteous, professional, quick to respond, and catered the trip around its purpose, which was to celebrate a graduation. She answered all of our questions and concerns. We wanted a more relaxed trip than last time, so we opted to choose our own activities, but asked Amy to help us book them. This time we needed quite a few train tickets to navigate through Italy, and Amy chose great ones. I was stressed about our luggage and how we would watch/store it, etc, but we were able to put all our luggage above our seats and didn't have to worry about anything. Once again, Amy arranged private transfers to/from the airports/hotels for us. All of the hotels were in amazing locations within easy walking distance to great sights and great food. One of the hotels was a bit outdated, butwas built in the 1700s and is probably extremely difficult and expensive to modernize. The location was just down the street from the Duomo though. Honestly, could not get better than that. Overall, trip was so much fun and relaxing. Venice was a sleeper hit. We all wished we had more time there. Taking the vaporetto in was an experience! Very cool and convenient to take it straight to the hotel as well. It was really great to spend more time in Florence and get to wander and see the city. Some of us went to the top of the dome of the Duomo, view was amazing. The climb was intense though! Bologna food tour was incredible!!! Definitely want to go back and eat literally everything. Milan was a good pit stop and we wished we had gotten tickets to see inside the Duomo.  Mykonos was beautiful and the transfer company was great. Super nice and we used them for taxi service as well. Hotel had a free shuttle to and from Mykonos town until 9pm. The catamaran tour was beautiful, amazingly relaxing, and one of the highlights of Greece. It wasn't super windy that day, so it was basically perfect! Only bump was that 2 days before we left we were trying to check in for the flight home and it said there was an issue and talk to the travel agent. I reached out to Amy and we found out that one of the airlines we were using to get home had cancelled the flight without notifying her or us of the change. Definitely not what we wanted to hear right before we needed to fly back. But Amy was fantastic. She told us don't worry, this was why we had an agent, it was her job to worry about everything and that we just needed to enjoy our last day. Amy got back to me pretty quickly (all things considered) and had booked new flights for the 8 of us. And even though we weren't sitting 8 together, she was able to get us seats of 4 and 4 close to each other. It was still a little stressful waiting to see if we were stranded or not, but nothing in comparison to if we'd had to do all of that ourselves. Thank goodness for Amy and travel insurance!!! Another unforgettable trip; THANK YOU, Planet Hoppers.

I needed to get a visa for my upcoming trip to China and I had a great experience getting this done…read morehere. They had my visa already ready for pickup in only a week from my appointment that I brought my passport and application to. I'm really glad I went through them to get my visa. It saved me a lot of time and trouble. They were very detailed and clear throughout the process from looking through my first online application, telling me everything that needed to be corrected (I had some errors since the fields weren't that clear to me), checking through my printed application again in person at my appointment (which had some errors due to the system), and making sure I knew what to correct before making the final application they could use. They made correcting my applications and getting the visa very easy. I would definitely recommend coming here

Can't say enough good things about this place. So thankful I called them when I did. I had so many…read morequestions and concerns about my visa application They patiently answered all of them. The staff were friendly and prompt with their service, they submitted my visa application the day I finished my paperwork and also sent in my passport the day after I gave it to them. Their service saved me last of time and trouble.

As an avid backpacker, I live to travel. I work to travel, but I've been busy. Way to busy to plan…read morea vacation. As a DIY, I usually shop for the best rates. I'm a budget backpacker and I've never really thought of using a travel agent, because if I did go somewhere fancy and nice I probably wasn't paying for it. Although Melanie specializes in packages, Hawaii and cruises...she can really send you anywhere in the world!!! Melanie was able to get me a rate lower than I could find on the Internet for a trip to Central America. She also suggested a better itinerary than I was originally looking at. I also got a detailed unbiased report on Nicaragua and Costa Rica with information about transfers. The great thing about going to less traveled places is there aren't as many tourist, but the bad thing is transportation can be really unreliable. Melanie was able to provide a great affordable solution with a reliable shuttle company which is the best way to travel especially in Costa Rica as I used Inter-bus last time which the bus overheated in the jungle on my way to the airport. As a precaution, I got trip insurance. I never get trip insurance. NEVER!!! Turns out, I needed it this time. Even though it didn't work out on my end, I would definitely use Melanie again. Now, I just need to pick new dates and new places! If you want someone who knows travel, give her a call. And if you enjoy your trip, I'd love to hear about it!!!

Thank you Melanie! Our family had a wonderful time in Kona, Hawaii. The resort Melanie recommended…read moreand booked for us was absolutely perfect. We were looking for something really nice, but also something family-friendly. We had a seamless experience with oyster travel. One of the best vacations we've ever had!

Highly recommend Pol2Pole Travel, Martha Gomes for travel needs. We always have a great experienceread more

I have purchased air tickets through Pol2pole travels multiple times, they offer competitive…read morepricing and superior customer service. I would recommend Pol2pole travel for international travel bookings.

Edna Dolarte is a very knowledgeable, helpful, professional, always available, and dedicated to…read moreher job as a travel ageny

This was my first time to use her business and was fortunate enough to join a group of classmates…read morewho had used her services in the past. I must say that I am extremely satisfied with the service she provided. Edna provided us with updates for our trip, provided us ample time to make arrangements as far as payments, options etc.. She tries to accommodate our request even last minute request, would even try to contact the cruise ship provider for us in order to facilitate changes in our accommodation. I am looking forward to using her agency again in the near future and would recommend her to my friends and family. Thank you Edna for providing us with a wonderful hassle free cruise which made the experience more meaningful.

Madlen is the most phenomenal travel agent. She planned our honeymoon to Bora Bora, our anniversary…read moretrip to Costa Rica and now multiple family trips to Hawaii. She knows her stuff and it is so great to have every detail always taken care of from a-z. Madlen has always treated us like family and she makes sure that every trip she plans for us is the pinnacle of perfection. We are getting ready to go to Hawaii and she has been instrumental in getting this next vacation planned for us. Our family has found our awesome go to travel agent!

Admittedly, we knew nothing about travel. I'm sure we were a pain to deal with having so many…read morequestions. I had asked for us to be kept busy, which we were - booked onto many tours that the hotels apparently bundle for agents. My biggest complaint is regarding the hotel in Paris, which we were told was in Montmartre, but which was actually right by Gare du Nord station - and in fact, if you look up our hotel it is listed as being in Gare du Nord; an apparently notoriously shady area with tons of pick-pockets. After 5 nights, 1 stolen wallet, and 1 stolen cell phone, we requested to be relocated by our agent. Within an hour, she told us it was impossible. Perhaps she checked every hotel in Paris in less than an hour, and truly there were no options, but she never should have put us there to begin with. Her advice was to take a cab from then on in order to be safer, avoid the graffiti-ridden, shady-looking character littered streets, and nearby metro (adding a great unplanned expense to our trip). When the cab we ordered didn't come in time to take us to a scheduled tour, and I tried to reach her for help, much too late, she said we should have ordered the cab 48 hours in advance (we didn't even have 48 hours notice that we couldn't move hotels) - that since I spent some time in Paris with my daughter 20 years ago, I should have known that. Every single person who found out where we were staying gasped, and said it was a terrible and unsafe location, no surprise we were robbed...twice - restaurant owners, the police, our friend who lives in the countryside in France, fellow travelers on tours. So, why would our travel agent not know? I wouldn't use this agency again, because I feel if an agent is unfamiliar with an area, they owe it to clients to insure their safety by finding out which areas are best, and which are dangerous. That seems basic to me.

Unassuming, honest, efficient. My friends tried other agency to get their China visa, costing more…read moreand never delivered after couple of months. David got mine in a week. I simply went there and he completed my application, took my picture and uploaded all while I was there. A week later, it was done! It is 10 out of 10. I have recommended David to my friends. Would go to him to book my travels

Couldn't be happier with the service I received. Navigating visa paperwork can be incredibly…read moreoverwhelming, but David made the entire process seamless. He told us we would get the passport back in about a week but we got it back just a few days later. If you want to take the stress out of your application, I highly recommend his services.

As documented in the San Jose Mercury News Travel article…read morehttp://www.mercurynews.com/travel/ci_23959129/perkins-travel-did-agent-overcharge-oakland-man we hired Melodie Kennedy of Kennedy Kruises & Travel (CST# 2021188) in Menlo Park, CA to arrange a trip to Australia to visit our daughter in 2013. Not only did she misinform us about numerous items during the travels she adamantly refuses to be transparent regarding how she spent our $10,853 fee. Some examples of her incompetence are as follows: I asked to her clarify overnight parking rates at our Sydney hotel in order to make a rental car decision. When she informed us that parking was $3/day we decided to rent the car on an earlier date. The actual parking rate was $29/day. I assume that any "Australian specialist" would have an understanding of reasonable rates and would have personally questioned the rate before misinforming a client. During an initial call with Melodie, I mentioned that my wife is a foreign national. She said that VISAs would be no problem and that she would apply for us and even pay the fee. A week before our departure she panics and finally informs us that I must personally apply for a VISA for my wife, fill out the documents, UPS the documents to the Australian Embassy in Washington DC and pay all fees to expedite the VISA process. Again, I would assume that an "Australian specialist" would understand the VISA requirements or at least verify any non-US requirements before making empty promises to their clients. Melodie arranged for a diving trip in the Great Barrier Reef. When I informed her of the rates that the service provider she chose, Poseidon Cruises of Port Douglas, quoted us directly her response was "that would be one huge bargain". She however refuses to clarify how much I actually paid for the diving trip. After various mistakes Melodie Kennedy made came to light, I questioned her numerous times how she actually arrived at the total price of $10,853 that she charged us. I provided her opportunities to clarify but to no avail. Her only response is that, "The rates charged for your trip were fair."

My husband and I have utilized Kennedy Kruises and Travel for the past 12 years for all of our…read morevacation plans. We have found Melodie Kennedy, the owner of the company, to be very diligent in the planning process of our vacation needs taking into consideration our ideas on what we would like to see in the area we are visiting and also working within the budget we have given to her for our trip. She has great follow through, making sure my husband and I get any documents needed and deposits made on time and than once all the planning is done, provides us with a finished itinerary! Melodie has even had to help us on one occasion with a hotel problem we encountered on our honeymoon no less, by calling the hotel herself and getting the issue taken care of, great customer service!