My wife was recently treated for kidney stone at John Muir Health in Walnut Creek and Concord. I…read morewould like to describe the outstanding care she received at both locations. Recently, on a Sunday evening, after our daily walk, she complained of unbearable pain in her lower left back. We called the Moraga-Orinda paramedics and they showed up in 3 minutes! She was given pain killers and rushed to John Muir Hospital in Walnut Creek, the closest location for us. At John Muir Emergency Department, she was attended to immediately. The physician, Dr. Kessler, after examining her, immediately opined that it looks like kidney stone! He ordered a CT Scan and a medium to large size kidney stone was confirmed. Dr. Kessler prescribed pain killer, necessary medication and admitted her since the pain was unbearable for her to handle at home. Krystal and Kamala was the first nurse-team we had. They were both excellent, caring and compassionately attended to my wife as often as needed even during the night. After seeing the excruciating pain, they arranged an urologist consulting and a decision was made to do a Ureteroscopy and blast the stone into small fragments/dust. Since this procedure was done only at the Concord location of John Muir, my wife was transported by an excellent ambulance team to Concord location. In Concord, she was given excellent care by RN Mary and RN Emmeline - they were really amazing! My wife needed help often, and the nurses never ever complained (even at night) and helped my wife with a cheerful smile every time! The next two days, she was given outstanding care by Dr. Khan and the nursing team of Sarah and Benjamin. Sarah is very knowledgeable, competent, very compassionate, cheerful and friendly. She followed the protocol strictly for every care-activity and her attention to detail was amazing. For example, she had to check my wife's blood glucose regularly. Every time, Sarah would poke the finger, remove the first drop of blood the comes out with a gauze (since the first drop was in contact with the needle), press the finger to get the next drop and use it to test blood glucose! And, Sarah was training a student nurse and she was painstakingly describing every step of every procedure in great detail to the student while taking excellent care of my wife. The urologist, Dr. Chang, was very friendly, and explained to wife the details of the procedure. His attention to detail was also amazing. Since the kidney stone was in the lest ureter, he used a marker on my wife left leg to highlight that it is the left ureter! The Nurse practitioner from his office, Vivian, scheduled the surgery and communicated with us daily. She showed real concern and empathy for my wife's ordeal. The procedure was successful and the excruciating pain stopped almost immediately afterwards. Dr. Chang had written a detailed description of every step of the procedure in my wife's My Chart - it was comforting to read the detailed report. She was discharged the next day. The care my wife received from the Doctors and Nurses at John Muir Hospital in Walnut Creek and Concord was consistently excellent - the quick/initial diagnosis at ER, confirmation through CT Scan, excellent execution of the procedure by the Urologist and the awesome care she received from the Nursing Team after the procedure - all outstanding! We have lived in Contra Costa County for over thirty years and have had treatments at John Muir Hospital a few times and we experienced excellence every time! We highly recommend John Muir Hospitals and their outstanding team of Physicians and Nurses.

Worse place to come for emergency. They will make you wait for over 5 hours. They don't give a…read moreshit. Don't come here.

Sutter - Richmond Branch: Last Choice If You Expect Professional & Compassionate Front…read moreDesk/Receptionist Service. I am a longtime Large HMO member. New to Sutter and "boutique medical group practice". Was very excited to join believing that customer service would exceed what you find in larger HMO brands. I was Sadly disappointed = On 3/17/08 I called Sutter's Richmond Branch. The front desk /telephone receptionist "short" with me and lacked professionalism or courtesy as I attempted to explain the reason for my call and lack of familiarity with their system. My urgent pharmacy need was met with silence and NO recommended solution on what I could do to address the need. As a former senior level health care professional - I'm sensitive to the demands on physicians and their offices. I'm equally sensitive to the need for ALL members on the medical team - beginning with the receptionist/phone person - - to demonstrate above average customer service in a highly sensitive-sometime emotionally charged service industry that is 100% dependent on strong, loyal, and positive customer base. How the receptionist treats every one who calls on the phone or who walks in really does Matter. Good News: I've decided to give the Sutter brand another try. Made an appointment with Sutter's- Berkeley Branch. The receptionist at the Berkeley Branch was compassionate, a problem solver, and professional. I just may like the "boutique medical group practice" after all...........

I had to go to the lab today and the nurse Heather was hilarious…read more "Alright, time to party. Do you want blood or pee first?" Then I was leaving and was looking for my crutches. I joked that I thought someone had taken them. "Haha, yes, Welcome to Sutter East Bay. We steal crutches!"

Dr. Carrie McCloskey Plastic Surgery…read more I am not one to write many reviews but this is one I have to do! I had my surgery with Dr. Carrie McCloskey, a surgeon at Walnut Creek Kaiser Permanente, and I honestly couldn't have had a better experience. From the very beginning, she really listened to me. Every concern and request I had was taken seriously, which made me feel so comfortable and confident in my decision. Dr. McCloskey truly cares about her patients, and it shows in her work! My surgery turned out beautifully it was exactly what I hoped for. I'm so grateful for her skill, patience, and attention to detail. I would absolutely recommend Dr. McCloskey to anyone considering plastic surgery. She made the entire experience smooth, reassuring, and positive. I'm so thankful for having such a supportive surgeon like her. I highly recommend Dr. Carrie McCloskey for anyone looking into plastic surgery.

I've been a Kaiser patient for over 15 years but this was the year the Walnut Creek location…read morefinally pushed me to leave. ENT absolutely would not book me a second appointment. Weeks went by, multiple calls, emails, and I could not get access to care from them. I ended up walking into the ER several times until I was finally able to move my referral to Oakland, where I was seen roughly a week later. The injection clinic has a habit of not scheduling or informing you of secondary vaccination shots. Often you'll leave and have no idea it's part of a set unless you Google it and follow up with your primary on your own for them to order the shot. I was re-matched with a provider I'd made a complaint against a couple years before. This pushed my appointment out 6 months because the appointment was then labeled a "second opinion" - I switched to Oakland and saw someone immediately. With Kaiser CA, if your primary is out of office no one else can or will refer to you a specialist. The receiving department can forward along an existing referral to another office, but that's your only option outside of simply switching to another provider. You're out of luck until your doc comes back from Hawaii. This year I finally started paying cash to see John Muir specialists where I can schedule in appointments without a referral and see someone within days. I can't even describe how much it has improved my overall health. So as of January 2026 we are leaving for a different insurance company - Bon Voyage Kaiser.

Night and day difference between the care received in Concord…read moreWhile at Concord a doctor and a nurse from WalnutCreek John Muir had to come over to the Concord facility to see me

Billing department is absolutely horrible. I've asked for a supervisor on numerous occasions and I…read morehave never received a call back within a month and I have called six times

Absolutely unacceptable experience at StatMed Urgent Care in Lafayette. I had a 9:00 AM appointment…read moreand arrived on time--only to find the clinic completely closed. One receptionist was sitting outside on his phone, but the doors were locked and no staff was inside. A line of patients formed outside, all confused. They didn't let anyone in until 9:15, and then told me it would take another six minutes for their computers to boot up. I was the first person there, first to check in, confirmed by the receptionist the first apt, yet they took someone else before me not due to urgency of situation but because staff claimed the computer showed otherwise, which simply wasn't true. When I asked the manager, Dejanae, she said appointment times "don't matter" because it's a walk-in clinic--yet if you're late, they cancel your appointment amd will tell you no walk ins are available. Makes no sense. Management was rude, argumentative, and refused to tell me how to file a formal complaint with the clinic. The rest of the front desk staff was equally unprofessional--talking down to me, raising their voices, and offering no accountability. I also asked for a copy of my medical records and how to access them, and they didn't know how. I asked if I had to sign releases to send recording sto my doctors and they said "um no I don't think so", no one was clear. That's not just bad service, it's unacceptable and may be illegal in terms of California Healthcare laws and rights. It took over an hour for a simple and common urgent care issue that should have taken 5. The experience was chaotic, disrespectful, and completely unprofessional. Their behavior and service stinks. Avoid this clinic if you can.

Great place to come in for minor emergencies…read more It's always been quick and helpful. Much better than John Muir which is always packed.

Came in unable to walk and could barely move. Level 59 pain…read more Leaving today walking again with a walker. Level 8 pain and med. Everyone here was amazing. So professional, compassionate, patient. I am deeply deeply grateful. I was very scared. Best care ever. Rupert says thank you

Worst surgery center I've ever been to. You can not go in the back with your loved one before…read moresurgery or after surgery while they are in recovery. Apparently the nurses who's wage we pay buy paying the price of Kaiser as it is but they do not want loved ones in the back because it's easier if there not in the back and only work on the patient. They say the surgeon will call after the procedure is done witch no one did the first time my wife of 30 years went in for surgery. Keep in mind at the Antioch Sand Creek Kaiser you can go back with your loved ones. Entitled nurses might make me switch from Kaiser to something different on that alone. SMH and Kaiser wonders while people talk about how trash there services are.

Honestly, I went here one time because I had a Groupon and honestly regretted it. I wasn't a fan of…read morethe office set up, it seemed pretty unprofessional and the IV really hurt my arm the whole time. I also felt like the drip didn't do anything to help with healing. Even after I left my arm hurt. I'll stick to Align in Danville for IV drips. It's a clean organized office space, super comfortable and the staff are really friendly. Also I do find it odd that they asked me to try to get a refund from Groupon after I mentioned I had one.. why offer it if you don't want to accept it? ... maybe that's why I felt like I was treated oddly in person..

I worked with Shannon for a few months and I was really satisfied with the results. I train…read morejiujitsu and hit the gym just about everyday of the week. She helped me change my mindset about nutrition and gain a new perspective and understanding about what my body actually needs to perform properly. By following her guidance I ended up dropping in body weight and looked a lot leaner than I ever had before. Shes very knowledgeable and wasn't just saying things to say them which was good to see. And she was also just really cool to talk to. I'd definitely work with her again in the future.

I do not recommend this office. I was a patient there in 2021 for a knee injury looking to get some…read morescans done. I saw Dr Toma who kept pressing me to go on a plant based diet even though I was in there for knee pain from a skiing accident years prior. I left that office knowing I didn't want to see this specific doctor again I moved out of the area 2 months later hadn't seen her since 2021 and i get a bill, dated for August, in my MyChart saying I owe $75 for a no show appointment in March. I never made an appointment, I never got any kind of 'you have an appointment' reminders from the office or anything and got billed. I called the office to clear things up and one woman said she'd follow up with billing regarding this charge. A day later another woman from that office called me to tell me its a valid charge and got hostile and told me I owe the $75 even though I never made an appointment. 0/5 stars

HIGHLY RECOMMEND Dr. Christopher Simmons & Dr. Karen Tinder…read more NOTE: there are 6 different doctors at this location! I've been a patient of Dr. Simmons (PCP/internist) for over 10 yrs & have been seeing Dr. Tinder (ob-gyn) for a couple years now. I'm a female, in my early 40s, and healthy, so far. Both are very knowledgeable, attentive, excellent listeners, and personable with fantastic "bedside manners". It's hard to find skillful doctors that are reliable, comforting and most importantly provide high quality healthcare but these two particular physicians do! So much so that I now travel from SoCal to see them. And if I need anything immediately they can get me the proper help and oversee it all right away with no issues! I can't praise or thank them enough for being so good to me and my family (also patients). 5 STARS Dr. Simmons and Dr. Tinder

I went to my doctor's orthopedic office in June 2022 because I have been having a problem walking…read moreand have been using a cane because of my hip. (Severe degenerative changes and tears) I also have bad knees. I was told during that visit that I would need a hip replacement, but I'm too young. I was told that my only option was to have steroids injected into my hip and take anti-inflammatory medications until I hit 50 years old, and then I'd be eligible for hip replacement surgery. Two weeks ago I had a Stem Cell treatment on my hip. I am already able to put more weight on my leg without the use of a cane, and the achy pain that shot down my leg is gone! (I haven't taken any anti-inflammatories in weeks) Obviously, it will take months for my full recovery, but I'm already seeing results! I'm so thankful that now I won't need a hip replacement!! I'm going back today for a treatment on my knees. I'll update my review in a few months!

If I could give Calif integrative medicine more than five stars I certainly would. This procedure…read morehas helped me and my husband beyond any words that I could say, it's given us back our mobility, that youthful feeling of being able to use your hands and wrists without any pain. My husband used a cane to go into the office to have his knees done and he actually literally almost ran out of the office and it was instantaneous. When you get into your mid and late 70s you don't really want to give up your mobility and this procedure has given it back to us and we are grateful for the The knowledge and caring service that We Received was amazing. I will use this service for many years to come. Gary and Susan Amberson

I was helped by Rehan Khan, MA and Kelien Rita, PA. It was 1:30 pm and, although there were people…read morein the waiting area, they did not make me feel rushed. They listened to my need and truly wanted to help me. The office lady that helped me with my paperwork was very kind and helpful as well. I was a bit out of it (due to pain) so had to ask a few questions. She was very patient. The office is clean and a lot of services are right on this campus. The CT scan I will need is not here, but was told to start my antibiotics and ask PMD for an order if my pain increases or continues. To me, that means they want to "do no harm" as a CR scan is radiology. I have NEVER had a bad visit here. Yes, sometimes they're busy but we all must learn to have patience. We are a "want it now" society and we must think outside ourselves sometimes. Thank you JMMC urgent care on Treat. You were wonderful!

I have always had great care here but it went to excellent from Dr Beckley. She was friendly and…read morecaring and explained everything - having a real conversation with me about my condition. Can't speak more positively about her.