So today we went looking for apartments and we ended up stopping here. This wasn't our first choice, but it is where we ended up and I could not be happier that we stopped in here prior to this we had really bad experiences at multiple other properties in Elk Grove. So right off the bat Alyssa has absolutely amazing customer service. She is unbelievably friendly and one of the most helpful people I have ever come across at an apartment complex, she walked us through everything from start to finish. She sat with us while we tried to get everything set up online and even though they did not have the apartment ready to view that we wanted to look at we asked if we could see a smaller unit just to get an idea of what the inside of a unit looked like which she gladly showed us. Now we were not ready to rent today just due to our circumstances which I will not go into, but we are definitely ready to rent in the near future and this is absolutely a place that I could see us calling home for many reasons but customer service is always at the top of the list. I think this property is beautifully kept. It's in a fairly good location, centrally located for the most part. From the main entrance all the way to the back of the apartment complex everything is immaculate and all the residents that we saw all seemed very friendly. I do believe it could've used more parking, but that's normally an issue at just about any apartment complex I would have to say the only downside is the extremely small patios and the fact that the patios on the first floor don't have any walls they are just open, but that was explained as to why and it's understandable as far as the leasing office goes you could not ask for anything better. It's exceptionally clean and well-maintained, and you can tell that they put a lot of pride into their work. I loved the honesty that Alyssa gave in all of her answers. You could tell that she is a very genuine good-hearted human being, who takes pride in her work. I genuinely hope that we get approved to live here. I believe that I would be very happy to live at this complex. And if we are approved to live here obviously I will update my review and add photos. read more

It has been a nightmare of an experience dealing with the front office here at this complex. - extremely unprofessional - they will try to snake their way into taking every penny from you - manager calls in sick on purpose when we are looking to talk to her and the assistant can't help either I can go on and on about the front office. We broke our lease due to the many problems you will have to deal with in the apartment. Outlets not working, hot water didn't work, A/C and heater only heated the living room, etc. we weren't aware of how to pay for the lease breaking fee so I asked prior to letting them know what do we have to pay. They said 1 months rent. We agreed and sent the 30 day notice. We signed no papers and the only replied email was a email saying confirmed. Not a single guiding step to help up with the move out process. So at this point we assumed we will be billed through the app we pay rent on. On the day we returned the keys the manager who is the lady who sits in the left side of her office received the keys from my wife and my wife asked her where do we pay what we owe and she said through the app. There was nothing on the app, so we figured it will either populate in a day. Not once did she ask for a money order check of the lease breaking fee. She didn't mention to my wife as she turned in the key about the check that was due the moment we turn in the keys. She tried billing us an extra 2 days of rent but never contacted us about exact move out date, or the new bill total. She had the audacity to slap us with a $12,000+ bill 3 days later and said it was our fault for not knowing the rules. Ma'am we are human, we desire adult level communication and for the front office to duck away and hide information about the whole move out process has my family in shambles. The assistants defense to her partner is that they require to deliver equal treatment to renters. So they can't treat you any different from the next person. Understandable. So as the person who is reading this looking to rent here, please know that they will treat you like how they treated me, my pregnant wife, and barely 1 year old son the same way. No remorse, no empathy, no compassion. They will take every dollar from you that they can and you will basically living in a make believe luxury apartment complex with faulty wiring. read more

If you're looking for an apartment, please reconsider. the front office seriously needs additional training on how to do their job. I'm calling for issues going on with my apartment and 7 out of the 8 times I call it goes to voicemail. Calling on various times of day which has me frustrated. When I walk over to the office to speak with them they just gave me an email and brushed me off. They have no idea what to do and every time I go in there I multiple bags of fast food on the table which just leaves an unprofessional feeling. Please do better. read more

Read my 1st review before this one. A/C part two I had to bug them for information. Remember the email thread with Amanda I was accidentally CC'd on? Well, I sent a lovely email to everyone who works for Laguna Creek apartments on August 17, 2024, and guess what happened after? THEY WERE ON TOP OF MY A/C ISSUE. I had to make it an issue to get stuff done, which is SAD. Anyway, the vendor couldn't come out right away to fix the issue so I was without A/C for almost a FULL week. No A/C during the summertime. The leasing office did offer a window A/C unit but couldn't inform me how they could properly secure it. FYI that is the only thing they had to offer. My unit is on the first floor and the windows are from side to side. Nobody informed me how they could properly secure the window A/C unit. I was afraid someone would break in. The day the vendor came he did a half-fast job. The A/C unit wasn't properly fixed. I was able to turn it on but it was working 10x harder to cool down my unit which equals to a higher SMUD bill. On August 30th, 2024, I submitted another service request regarding my A/C unit. My A/C unit wasn't working properly and I noticed my daily SMUD usage going higher than normal. Mantience came on August 31st, 2024, and stated my A/C unit is not working properly and can't do much about it now since Labor Day weekend. The vendor was scheduled to come out on September 4th, 2024 which the vendor canceled. The half-fast vendor came on September 5th, 2024, and stated my A/C unit needed to be replaced. It wasn't working properly because it's an older A/C unit. September 13th, 2024 a new vendor came and replaced my A/C unit which is working so much better. The reason why I say my A/C unit was an issue when I moved in is because, before the new A/C unit, I wasn't able to cook or do laundry without my unit getting up to 80 degrees inside. It would take forever to cool down my unit. Any season it didn't matter but during the summertime, it was worse. I thought it was normal and didn't report the issue sooner. Now after the new A/C unit, I can cook and do laundry without getting hot inside.  FYI * A/C filters need to be changed every 3 months which I didn't know. Mine was replaced only once.  * I didn't feel safe living here.  * REPORT every little thing right away VIA email. You need documentation.  * Water is not filtered for the ice machine.  * Don't use the pool. I saw dead rats inside, and also homeless people bath in the pool. * Parking sucks  * SMUD electric, PGE gas, $25 pet rent added each month, sewer/water/garbage added each month  * Have them repair any holes behind the washer/dryer, dishwasher, stove, and fridge to make sure no rats come inside.  * If you do have to renew your lease, they do negotiate on rent. read more

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We have been living here about 5 months now. Since being here, my car window was smashed. Along with 4 other tenants that I know of. It doesn't help that the main security gate was not working for 2 months before being repaired. I also found a big roach in the light fixture in the kitchen. It was reported to thr manager. They suggested that pest control come to spray. My theory is if you see one there's more. Today we had the police knock on our door to ask if we had cameras that cover the walkway due to someone being robbed in front of the complex last night. I would also like to share that they allow cars with expired tags to park in the lots taking away parking from residents who have legitimate tags. I would not recommend this place and will not renw my lease. Avoid at all cost. read more

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I would not recommend living here. I lived in a first-floor apartment that constantly had water issues. Water leaking from the window, water coming up from the floor, water leaking from the second-floor bathtub. Each time the maintenance team fixed what they could, but no matter how many times it happened, they'd never pay for a specialist to really fix it. The upstairs bathroom leaked like 4 times in a year. The floor had water come up at least twice. The window was on its second or third leak when I moved out. They'd rip up or tape off large swaths of my apartment each time and be in there constantly checking the dehumidifier and the water level. I feel like I lived with a professional grade dehumidifier making loud noise and giving me nose bleeds for months at a time. It made it hard to feel comfy in my home. Plus the maintenance person flirted with me, but since he was the "only one who could fix it," they kept having him come in anyway. Alyssa worked hard to make sure she went with him so I felt safer, but the company policies just suck. After the first time (or even the second time), it should have been escalated to an outside contractor because the issue is not resolvable by the team. Plus, the front office doesn't always communicate well, so sometimes they come in without notifying you they even got your request to fix something. If Antovia was there you wouldn't get any info; you would get an automated email saying the job was completed and it made me uncomfortable. I felt so unsafe. When I was trying to find a new apartment, they said they couldn't verify that I lived there or that I was current on rent because I hadn't given 30 days notice. They said it was company policy. I wanted to secure a new place before giving notice so that I wouldn't end up homeless in between places. Their policy made that an extremely stressful and difficult process at a time where it's already hard to find housing. The area felt safe for the most part and the walking trails are nice. But overall because of the company policies regarding maintenance and verification of residence, I would not recommend this apartment. read more

Poor communication the lady ontavia is rude they have bugs and prostitution going on snd none of the supposedly security officers do anything about it or the fact of the break in and busted windows soooo definitely do not rent here !!!! read more

This review is well over due, I was hoping that's things would get fixed and I wouldn't have to post this, anyways here it is, this is a horrible place to live!!! Even the management doesn't want to stay, I've been here for 2 + years and we're on our third set of manager and assistant. This is definitely not luxury apartment living like it's claims, aside from the pool and SUPER small workout room, there's nothing else they offer here. Mold inside my apartment, and others from what I've read, i've seen cockroaches crawling around, definitely was coming from the neighbors, cause we're clean! There's dog poop everywhere, always smells like dog poop! The garbage area is always dirty, The entry gate is always broken! Cars get broken into, literally no extra parking, people park their work trucks AND regular cars and use up all the extra parking! The mailroom has been broken into like 5 times, mail is stolen each time, my husbands new passport was stolen out the mail during that time, they can never seem to fix it correctly. My internet has not worked since 1/12/2022!!!! Still not working, And no one can seem to fix the problem, it's not an issue with my internet company cause they have come out 4 times to check, I work from home, and I can't even do my job due to no internet! So I was forced to go into office since I can't work at home. There has been many electrician's out and no one seems to be able to fix the problem, And it's only my unit. Apartment manager, Jenni told me I can find an electrician and I did, seemed promising, and whatever communication the electrician had with the Jenni and area manager Jahari didn't go so well cause no one fixed anything! And it's just a simple re wiring from what the electricians keep saying. It's so frustrating and annoying dealing with all the BS we've had to deal with living here. I really need our internet issues to fixed!! When we first moved here there was so much construction and noise all day long, and the previous mangers didn't notify us prior to signing the lease and there will be construction going on, like why keep it a Secret. Lots of tents in our building and other have moved out, I'm pretty positive they dealt with some or many more issues than us! We are on our third set of neighbors, they all must have gotten tired of dealing with the BS. Also these walls are super thin, upstairs tenants have laminate flooring, so you literally hear everything! I mean Everything! Now Jenni and Jahari won't even reply back to my emails. And all I'm asking for is for my internet to be fixed and or even compensate us for this mess! I've paid rent fully and on time, still paying even though they haven't fixed our internet. And no discount, not even hey here's a gift card for all the trouble!! I should not be responsible for getting the internet fixed! And I see reps from American property management responding to some of these post telling tenants to reach out to them, umm I've reached out to them multiple times, via email and phone and no reply! Just get a voicemail each time. This company isn't here to help their tenants, If they were, I wouldn't be writing this horrible review!! These ladies in the front office are very friendly, too your face, cause that's their job and they want you to move in. There's only one maintenance man, the supervisor, he does an awesome job!! I feel bad that he doesn't have any additional help, he's always fixing something. We've gone through so many maintenance staff, about 6 from when I moved in. DON'T MOVE HERE! Many other nicer places in the surrounding area! read more

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How can these homes possibly be considered "luxury" when they're overrun with rats, both inside and out? When you report an entry point to management, they fail to act. Instead of addressing the issue, they completely ignore calls, texts, and emails for days. Their only response is to blame tenants or promise to add you to the next pest control spray--no follow-up, no urgency, and no real solution. There's nothing luxurious about living with rodents, dealing with unresponsive management that's constantly changing, or being at the mercy of investors who clearly prioritize profit over maintaining quality homes. read more

I never do this as I believe in giving everyone a chance. But in this case I wish 0 was an option. Please see attached my deposit refund $199 vs. the $450 I paid. Mind you when I moved in to this place was a filth and a dump infested with mice, broken doors and appliances that had nothing but mice droppongs. See pictures for proof. My water heater was leaking water for over a month the maintenance person knew and he advised the director Marissa immediately and she told him it's nothing important and I can wait, while mold and mildew was growing. Once I brought it up she stated someone may come out in a week. When I told her I didn't think so and that she new in advance and failed to do her job and I'm living in extremely filthy conditions she then decided she would make an effort to get someone sooner. I wouldn't advise my worst enemy to move to Laguna Creek. I wish I could upload the videos I have of the dustballs and additional damage I moved into. If anyone needs those for proof before you dump your money in the trash please let me know I'd be happy to send them your way so your prepared for your worst night mare. read more

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I lived here from 2018-2021z I was excited at first to be getting into a new place with my son but from the beginning things went wrong. They had some roofers the broke my sons window during fire season and instead of calling a board up company, they told me I needed to live with it for the weekend until someone could come out and tape the window. My place filled with smoke and I had to find another place to stay for the time. They allowed repair men into my home without notice on multiple occasions and didn't tell me. They hand strange men keys to my home and I walked in to these people going through our rooms. One of them locked himself in my sons bedroom for 5 mins. My oven wouldn't turn off on multiple occasions and the repair man told me I was pushing the button wrong. I had to send them videos of me holding and pushing the button for 5 mins before it would turn off. My water heater burst in the middle of the night and ruined our apartment and two below us. Did they offer us alternate housing? No. They tore up the carpet, taped tarps all over and told me it was livable. I couldn't access the kitchen to cook, my sons room was ruined and he had to sleep with me. After three days of living like this we left and slept on someone's couch for a month. Did they offer to compensate us? No. I had to fight with corporate to have something shaved off the rent but they still wanted to pretend like I could have lived there. The manager said she was unaware how bad it was, but I have video surveillance of her looking at the unit and seeing all the rooms blocked off. And we weren't the first unit it happened to and we were not the last. This rental location is managed by corporate people who react instead of addressing the problem. The office girls told us that the owner is a slum lord and doesn't care about the safety of the residents or the quality of the apartments. The gates were always broken and our mail was always getting stolen. I see they just got several million to upgrade the place, but I doubt that will change they disgusting way I've seen residents treated. I spoke to neighbors that were POC and they were treated much differently than I was, much worse. Lousy management corporation and unsafe location. I have pictures, videos, emails, and other documentation that backs everything I'm saying so there is no way they can deny it. read more

Multiple cars broken into in this gated apartment community with no surveillance system and no security patrol. Management dismisses the crime activity happening at this location unconcerned about the safety and well being of their tenants. Do not rent here this is an unsafe location. Front gate was open for over a month and the gate code is given out freely. I wouldn't be surprised if management wasn't in on the theft occurring at this location due to their dismissive attitude and lack of concern read more

It's nice to see as we drive by that they've finally decided or been forced to repair the apartment buildings as it appears they're doing significant damage control. I'm happy they've finally decided to get it together even if it's long after we've moved. read more

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We have been living at Laguna Creek Apartments for 5 1/2 years. It is such a great and convenient location in Elk Grove. I love living by the preserve and park, which is down the street, where we walk and feel safe. The complex is kept up and always looks nice. I love the view from my apartment and there are some great sunsets you can see from the preserve! The staff (Marissa and Adrianna) at Laguna Creek Apartments have been nothing but helpful and have always attended immediately to any thing we have needed - whether it was a question about something or a service request. Maintenance, especially Lee, is super attentive and always takes care of service requests in a timely manor - and if there is a delay, he always communicates why. He is also really good about my cat and making sure she is safe whenever I need something fixed. Recently, I was having an issue with my water heater over New Year's weekend so I called the emergency number for advice because I wasn't sure what to do...I was told I would get a call back shortly. Well, I didn't get a call back, instead, 30 minutes later, there was a knock on my door and it was Lee, who drove 40 minutes at 8:30pm at night to "look" at what the issue was. First, I felt so bad that he had to come out so late and leave his family and second, I was not expecting anyone to come being that it was a holiday weekend - just a call! He let me know that he would notify the office and it would be fixed first thing next business day. If you need a nice, safe and convenient place to live in Elk Grove, with friendly and attentive staff, I highly recommend Laguna Creek Apartments! read more

We lived at Laguna Creek for almost two years and this is my review of caution for anyone considering moving here. The first red flag was the month we moved in. Construction was taking place on our whole building. I worked from home so the constant banging was annoying but more than that, the construction workers damaged our apt. There was a literal HOLE in my ceiling that maintenance had to come and plaster over. About 3 months after living in our unit our washer/dryer started having issues. Management had maintenance come "fix it." We realized the unit was still not working properly and the office was very slow to communicate with us. It wasn't until the dryer started SMOKING after use and I threatened legal action (because I had an infant in the unit) that they took action to replace it. Fast forward to the months leading to moving out. We complained for months about our downstairs neighbor being too loud. Management assured us we weren't the only tenants complaining and that said neighbor admitted to getting a new sound system. (Mind you for over a year we never made any noise complaints). After many complaints management started being rude to us, started implying we were lying because they went to investigate once of the many times and didn't hear anything. We were taken aback because they had been understanding and supportive and we even had videos that we sent to them (that's how loud it was!). They then proceeded to condescendingly say that they would start the eviction process but that the courts were backed up so it'd probably take at least 6 months and what an eviction would mean to our neighbor. I made it clear that while it wasn't our intention to have anyone evicted, the conditions had been ongoing for months with no relief. Obviously, this issue was never resolved and instead of fighting for a comfortable living space we opted to move out. I highly recommend reading these cautionary reviews if you're considering Laguna Creek. I'm trying to be fair and giving two stars instead of one because of the apartments convenient location. Further, from our experience management EVENTUALLY gets around to fixing things/remedying issues but that's after much persistence and push back which is just very inconvenient and frustrating for the tenant. Like others have said, the gate is always broken, the mail room has been broken into several times, parking is not the best. read more

I moved into the complex sometime in July. I love the location and it's been very quiet so far. The office staff is very friendly, however, they don't answer the phone often which can be frustrating at times. Also, management is doing their best to improve and renovate the property, but there are some issues that need to be addressed regarding parking and the dumpster area. The problem with parking is simply that there isn't enough spots and it's not being regulated - meaning people who don't live here are taking up the residents open parking spots and people are also leaving broken down cars in the open spots. It's gotten so bad to the point people are parking in fire lanes. Residents have been instructed by the office staff that we'll be towed if we park in those areas and that parking in front of the office is not acceptable, however, if there's no spots left open, where else are residents supposed to park? It's unacceptable for people that are paying to live here to come home and not be able to find parking for the reasons listed prior. In regard to the dumpster areas, they're disgusting. It looks like they haven't been cleaned in a very long time and people are starting to dump their trash at the entrance rather than go in and throw it away because I'm assuming they don't want to walk inside since it's so dirty. The gates are also broken from time to time and homeless people enter the complex, rummage through the dumpsters, and create an even bigger mess. In spite of those problems, I do like living here. I love my apartment - it's been remodeled so most of the interior is new. However, there were some items not replaced that definitely should have been so don't expect everything to be new when you move in if you're getting a remodeled apartment. The old mirrors for example were left and mine has several scratches on it. The old drains in the showers were put back in and mine is rusted and pretty gross looking no matter how much I try to clean it. Also, the construction workers ruined the new baseboards after putting them in so they have black marks all over them. And just a quick tip to make sure they CLEAN the apartment prior to you moving into it. We had the unfortunate experience of moving into a dirty apartment because nobody had checked to make sure it was clean. The floors were filthy and nothing had been wiped down following the remodeling so everything was covered in dust. read more

Bad response, my request from last year until now never done, my door need to fix never never reply and she's doesn't make an appointment for maintenance come to fix, phone call Never pick up, what's the point BAD EXPERIENCE, BAD REPLY, read more

I've been living here for 4 months and Laguna Creek has been nothing but amazing! The front office girls are super friendly and helpful. Even before I moved in, they have always made me feel so welcomed. They're so involved in their apartment residents wellbeing that I'm always being asked how I was doing and if there's anything they need to fix for me every single time I walk into their office. Not to mention, free delicious cookies and coffee/tea/hot cocoa daily. The maintenance team is amazing as well. A couple days ago, I had a problem with my water heater and although they had to replace the big tank and everything, the job got done in pretty much a day. They have an emergency maintenance as well where if you have an emergency at night when the office is closed (like your apartment toilet flusher handle broke off and you can't flush your toilet, like me) you can just give them a call and they'll be right there. I've always felt like when it comes to apartments, getting something fixed will be such a drag and they'll just keep neglecting me and nothing will get fixed despite the maintenance they claimed they offered (like what other apartments do), but nope, it gets fixed as soon as they can within a day and if not, 2. The units are great as well. 3 floors, I'm in the middle and it's not too bad. Once in a while I hear footsteps from above but not too much to complain about. The layout is great. I absolutely looooove the big windows in my apartment. The windows are almost as big as the patio window. ONLY thing to complain about is the kitchen layout. It has a very awkward storage system. There's just not enough cabinets and you know the usual sized drawer everyone puts their utensils tray in? There's none that size so we ended up putting our utensils in the pantry. BUT, because I love this place so much, it's okay. I'll live, no biggie. Also, there's an in-unit washer and dryer and dish washer. Parking is self explanatory. Covered = reserved, uncovered = open for visitors. There's quite a big lot in the back of the complex for visitors as well aside from the few spots in which stall. I normally don't see anything but bad reviews for apartment complexes because simply many people tend to want to express what's bad rather than good. I just wanted to input my review to help someone find a great home like me without only hearing one sided bad reviews. Every place will have something bad to complain about. Also, a shout out to Brianna! Thanks for being so awesome and friendly & taking care of us always. PS. They have GAS stoves and not electric (awesome!). read more

Laguna Creek - My cozy little apartment. :) 1x1. - Apartments Near Me - Elk Grove, California

My bf and I have lived here for about 7 months now. We've had a few issues since then, specifically mice and mold problems when we first moved in. It was frustrating at first to have to deal with issues so soon after just moving in, but as far as maintenance goes, I would give them 5 stars. Lee from maintenance promptly took care of the mice and mold problem and he definitely went the extra mile to get the job done thoroughly. He also made sure to thoroughly address any concerns and questions I had. He was awesome! As far as everything else goes, I love the spacious rooms, big windows, in-unit washer and dryer, and the location is also great. It's conveniently close to shopping centers and 99. Overall, very happy with Laguna Creek Apartments so far :) read more

I moved to Northern California from Montana at the end of May and found Yada and this complex. She was very helpful in guiding me into my new apartment. With a short time needed to move in she was able to get me into an apartment in just over a week. The process was easy and continues to be. When you have something that needs to be repaired the online work order is quick and easy. Online autopay is also a handy way to pay your rent. The location is perfect for me to go on runs. Theater and restaurants nearby and a quiet neighborhood. read more

Moving in was easy and pleasant. Any issues we had they responded promptly,so far everything is going good.

My husband & I have been considering moving for some time now and have been looking in the Elk Grove area as it's close to my job. A lot of reviews on here make this community sound amazing, but a lot of those are current tenants who are not comfortable posting how they really feel. I'm more interested in the reviews from tenants who have had issues because that is where you can see what the apartment manager & employees value. After reading several reviews I am concerned that when a tenant has an issue, it seems to take a really long time to permanently fix it. The California Habitability Law requires that non-emergency repairs be fixed within 30 days. It's very concerning that the management at this apartment complex doesn't seem to care about repairs. I don't want to live in a place where a repair in my apartment is such a low priority. read more

Every time I have an issue, it is resolved quickly. Kyle is the best, always helpful & fixes the problem in no time!! Maintenance team & staff are all pleasant. Enjoying our residency here :) read more

The manager Marissa is full of broken promises and lies. Work order was placed on 1/16/20, since there was no follow up response, I called on 1/17/20 and spoke directly to Marissa who distinctly told and PROMISED me that my work order would be worked on the same day i spoke to her!! Well that was a lie she informed without even a hesitant to call and say that it would not be fixed but I NOW have to wait until sometime next week to have a really bad leaking kitchen sink repaired!! I had to go into the office to find that out!! And y'all wonder why people are pissed around here, it's BECAUSE Marissa is a deceitful promise breaking liar. ALL DAY I WAITED FOR A REPAIR THAT WASN'T GOING TO HAPPEN This place only has TWO maintenance workers for over 100 apartments on this site and all day because they're fixing on ONE water heater I can't get water from flowing from the kitchen SINK and onto the floor... SEEKERS LOOKING TO MOVE HERE, PLEASE KEEP LOOKING. Don't stop here, this place is full of DECEPTIONS!! read more

Laguna Creek - Rotted out weak and unbalanced stairs at the Laguna Creek Apartments. What a nice lawsuit this is! - Apartments Near Me - Elk Grove, California

As much as I want to leave a positive review for this apartment complex, I simply can't. Let's start with the positives: The staff here are really awesome! I never had any problems with them and they were almost always able to help me with my problems/concerns. The apartment itself is fairly nice other than the leaking roof/windows (which they're in the process of fixing). The parking isn't too bad either, you get one reserved and covered space per apartment and the rest are visitor parking which you can use for other vehicles if you have any. Really it's a pretty standard setup for complexes like this. Ok, the negatives: Rent increase... so after living here for a year they hike the rent up by $160 a month. Sure, they promise to take $200 off your first month after you renew, but really, is a 2br/2ba worth almost $1600 a month? I don't think so. Security deposit. Well, I got back my security deposit, but they knocked me $286.01 for handing the keys over 4 days late (one day was a Sunday and one day was a holiday when the office was closed). Seems a little ridiculous to me, especially since the apartment was empty and clean. I should also mention that I had over-paid my rent by $75 and there's no mention of that money being returned... ever... There also wasn't any explanation as to the process of moving out. It was basically "oh your leaving... good luck!" Explaining that I could have dropped the keys off when the office was closed would have saved everyone a huge hassle. It's not easy making it to the office when you're working 10 hours a day! Vehicle safety. I used to park my work truck in one of the visitor parking spaces until the truck was vandalized. Somebody thought it was really fun to key vulgarities into the side of the truck. Sure, it was only about $2000 worth of damage to have it repainted, not a big deal right? Well, the parking claims to be under surveillance, a complete lie. There isn't a single camera on the lot past the office. It's really more of a "park at your own risk" scenario. read more

I have lived at these apartments since the beginning of the year without much trouble. We have a few noisy neighbors, who have quieted down due to our noise complaints. The pool isn't too bad, weight room is okay. Here is the real problem, I had previously placed my bike in an area under a stairwell, after a few months the management left me a note stating "your bike should be moved to our bicycle storage area." Upon seeing this notice I moved the bike to the "bicycle storage area." Last week I went to the "bicycle storage area" to find that my bicycle was not longer there. I approached the management in a kind manner to figure out what happened. After talking I was informed that this "bicycle storage area" IS NOT a "bicycle storage area," but indeed a temporary home for your bicycle to be placed for 1-2 days. you are expected to find a way to fit your bicycle onto your tiny balcony along with everything else AND, here's the best part, keep it hidden from view! Supposedly they left a notice on my bicycle stating that it needed to be moved, but since i work two jobs i haven't recently had time to ride it. Due to that I never saw this "notice." Now the management has decided not to reimburse for the cost of the bike or offer any type of apology stating that they never followed through with informing only 24 residents in our building that the bicycle needed to be moved. The photos below are from two separate occasions. The mouse was found after my wife and a friend had already gotten into the hot tub. My wife found the mouse as she leaned against the wall and the mouse ran across her shoulders. The rat was found laying on the bottom of the pool one night. We thought it was a leaf at first, but found out soon that it was not. read more

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I've just moved out of Laguna Creek Apartments a couple weeks ago. I already miss the view from my apartment and the staff. Everyone was always very professional and any issues I had were always addressed quickly. I was there for 3.5 years. I knew my apartment would rent quickly. Marissa and Adrianna are sweet and helpful. I, thankfully, have never had the issues that others may have faced. I was very happy here but it was time to move on towards homeownership. read more

I had placed this review previously and it was removed because of wrong name of Apartment and other content. I have rewritten to be more concise of the issues with the Laguna Creek Apartments. Hopefully yelp will leave it and can clearly see the issues with this apartment complex. This is a review for Laguna Creek Apartments. Especially for the management which did nothing to make my stay at my apartment pleasant. Instead it caused me and my family to endure 10 months of hell on a daily basis. I was made to stay in an apartment at Laguna Creek that caused me to become physically ill and worsened my Mother's health to decline. It started from the day I moved in it was a nightmare. The upstairs neighbor had 3 dogs she kept on the balcony. They peed and pooped out there and she never cleaned it up. They were loud and would keep me up with there screaming and noise all night long. I was unable to open my windows or sliding glass door or enjoy my balcony because of the stench of the dogs using the upstairs balcony as a toilet. The Laguna Creek Apartment management knew about the problem and did nothing for months. I could not sleep because of the excess noise, fighting, screaming, insects, mice and constant barking of the upstairs neighbors and their dogs. I called the police and the animal control which came out but did nothing to stop the dogs from barking or the people from fighting. The police instructed me to "tell management." Finally they were evicted after 4 agonizing months and I thought things would improve. Unfortunately they put a single Mother with a child that would jump and jump and jump endlessly for hours. At all hours. The first weekend she had a child's party and my Mother was ill and all the children were jumping together while holding hands with the adults. I went upstairs because my mother was ill and screaming in fear that the roof was going to fall down. What did they say those upstairs neighbors; sorry the children we're having fun. Well I am a veteran who suffers from PTSD and the constant jumping was interrupting my sleep and I was getting ill. Not to mentioned it was terrifying to my mother whose health was failing. Along with the insects, mice, and noise living there at Laguna Creek Apartments was miserable. I would complain to management and what did the management company of Laguna Creek Apartments do? Nothing. I called the police several times, wrote emails, talked to the front desk and what did the Laguna Creek Apartment Management do? Nothing. I gave Laguna Creek Apartment front desk people a Drs note asking to move me and they said they could put me on a top floor but said they had nothing available. I am disabled and could not walk up three floors. Finally after becoming so bad I couldn't sleep and was tired of insects and mice I decided to move. I broke my lease and left. What did management do? Send me a bill for over $3000.00 for changing carpets, cleaning etc. Funny I took a 20 minute video to show how clean the apartment was, carpet and all. You can even hear the child jumping upstairs on the video. As for me the Laguna Creek Apartment couldn't move my neighbor or move me so I could be comfortable in my own home. I would say there is a problem with this housing complex. It may look pretty on the outside but it is awful on the inside. If I could give minus stars I would. My suggestion to anyone thinking about moving here... DON'T...the management doesn't care, the front desk doesn't pick up the phone, the floors are paper thin, you may have insects, maybe mice and unless you live on the third floor you will hear your neighbors footsteps. These apartments are 14 years old. Look for something newer and nicer...My recommendation for all is...KEEP ON LOOKING AND GOOD LUCK!!!!!!! Regards, read more

Joshua is right!!! But too late in my case. I couldn't have said it better about the management. I too was pressured into leasing my one bedroom apt. that I'm paying way too much for. There is absolutely ZERO communication between the staff. What one person says, the other denies. ****Jessica is VERY unprofessional, rude and a huge attitude with residents. She has no customer service in person or on the phone WHATSOEVER!**** All they care about is that you sign their (expensive) lease agreement and they do not accommodate their tenants when their concern is brought to their attention. If I could go back, I would have not have signed the lease. Take my advice to those looking for a place to live, Don't waste your time and money looking at this place. read more

Am I happy to be with APM at Laguna Creek? Yes I am! Not wanting to live anywhere else in Elk Grove; I was so happy to apply for an apartment, being helped by the most wonderful and friendly leasing agent! Even better, The manager was a friendly face from my previous APM apartment in West Sacramento! How cool is that! I know the professionalism of Ms. Marisa and I am happy to be their new prospective resident at Laguna Creek! I love the locale; It's so beautiful and convenient to everything I need in the community! I absolutely love the spaciousness of APM apartments! Am I happy to be with APM? Yes I am!!! read more

My husband and I lived in these beautiful apartments for a little over two years. We had a 1 bedroom 1 bath apartment on the 3rd floor. The apartment included a bedroom that had a small office area included, a giant bathroom, a decent sized kitchen, which included a pantry and a washer and dryer, and a spacious living room and dining room that were combined into one allowing there to be lots of room to move around and gave off the appearance of an unclustered apartment. Everyone who came to visit us was always amazed at how large and spacious our one bedroom apartment was. The staff at these apartments is so amazing. My husband and I abruptly had to break our new year contract, which had recently began, due to work related reasons and the staff was so great with giving us so many options as to what we can do to save us the most money and make everything workout smoothly. Briana especially made sure to take care of any problems or concerns that we had. Throughout our two years there she would constantly check up on us and make sure we were doing good. She is passionate about her job and you can tell that she really values the residents that live there. She always goes above and beyond for her residents. If we ever had any issues with maintenance or anything, we would let her know and she would send Carlos right on over. Carlos was also so great. Always quick to fix any problems that arose. Overall, our two year experience at these apartments was amazing. And I highly recommend it to anyone looking for a place to live in the Elk Grove area. read more

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My husband and I have been trying to rent an apartment here for months with no success. They post ads on Craigslist saying that they have available units but whenever we go in they say they don't have any currently but MAY have some in the near future. Sounds like false advertising to me. They told us to call to check availability every couple of weeks but they NEVER answer the phone, no matter what time of day you call. read more

Laguna Creek Apartments is nothing short of amazing. My apartment is spacious and was surprisingly clean on move in. I inspected the place very thoroughly and found very few issues to even write down, they were simple cosmetic issues that could be fixed easily. Considering I was raised by a father who inspects buildings for a living...this is quite impressive. The staff here has my full trust and respect. Every person who works here that I have met whether they be in the office or in the maintenance department was helpful and treated me very well. They were very fair I feel on my processing and did all they could to help me move in and secure an awesome place to live. They may be a bit pricey...but this is not low income. If you pay low income rent you will have low income neighbors, staff, and amenities as well. Compared to other non low income apartments their prices are honestly pretty fair. It's location to 99, gym, shops, and soon I-5/once the consumnes exit is finished will make its location a huge advantage. I am generally very strict on rating anything...I am however having difficulty thinking of one thing I did not like about this place. Thank-you very much Laguna Creek Apartments and everyone who works here. So far I am very impressed! :) read more

I lived here for a year with absolutely no complaints. Maintenance requests could be submitted online or by calling up and were promptly attended to. I was on the third floor and had a 1 bedroom. The apt was spacious with HUGE windows compared to the other apartments in the area. I'm already missing the in-unit washer/dryer and the gas stove - electric sucks. A big shout out to Brianna who was always super helpful and friendly. She's full of energy and able to multi-task like crazy. Sometime having a friendly face can work wonders as opposed to having to deal with a grouchy property manager ! read more

Had a great experience revisiting this property I'm a pervious resident the staff here is always friendly the apartments are in the perfect location hopefully the pricing will go down so I can rent here again! But I'm hopeful 10/10 read more

We are so pleased with our new home at Laguna Creek Apartments! Yada is fantastic to work with. She always has a smile, a treat for the pups, and a willingness to help that is hard to find. She takes great pride in getting things done and done quickly. Overall, the community is quiet and well maintained, our apartment is spacious, and the proximity to parks/shopping/dinning couldn't be better. We are very happy with our decision to move here and would recommend this community to any of our friends and family without a second thought. read more

I was really hoping to get to check out this complex. I emailed after I saw openings via craigslist ads and got a response back saying units were available and to schedule a time to visit. After that I tried called on 3 separate occasions while they were open and not during a lunch hour and every time it went to voicemail and I left 3 voicemails asking to schedule a showing. I never once got a call back. We finally gave up because of a complex can't return calls when trying to sell you a unit I can only imagine what the response rate would be like for maintenance issues or concerns. read more

If I could give 0 stars I would. This people lied to me about having security cameras. The have roaches here people I tried to get out NY lease the 1 st week I moved in. Apartment Is old and nasty the have mold. Theyre rude. But what comes around goes around. I have not been able to relax one day because the have to fix something new everyday. The have people vandalizing cars like mine. They don't help you with shit. DONT MOVE HERE PEOPLE! Go to wolf ranch. I've hire a lawyer. They have a lot of flods here too. Nasty place to live. Plus they're hella expensive. The girls who work here you know who u are think they better than you. Biih please my husband make more than all ya bye Felicia's. And the will not give you the number to they boss just a 1800 hot line to leave a VM. Shitty customer service they don't care about anyone just your money.money hungry mofos. read more

I would give these apartments a zero star if I could. When we just moved in we had a great service most of our conversations went with Brianna, she's great :) Jessica is another story. She's really rude. We complained about one of our restrooms not working 2 months ago, and it's still not fixed. When we just moved in we had a work order for blinds in our second room, and we still didn't get them replaced. Our Air conditioner barely cools down our apartment we can run it all night and all day and it stays 85 in the whole apartment. I was taking care of kids for a little while since my mom flew to Ukraine, and because it's so hot inside we decided to go swimming. There comes Jessica and tries to find any reason just for us to leave the pool. In a very rude way. They charge for read more

To whom it may concern ** WORST PLACE TO RENT WITH NO CUSTOMER SERVICE EXPERIENCE.. I have lived here for a long time and I have never encounter a staff this unreasonable to a loyal customer ... SAD !!!! This has been the WORST experience I've had from this management team as described in the email I sent last night ( below ) And I also received and email reply from Raquel noting that I should go to Costco and buy a space heater if I'm too cold .. WOW !! This is my situation Hi , my name is Gibriel K. from D318 .. This incident happened last evening 3/24/17 at about 8 pm This email is it to notify you that I came home today at 8:00pm to find my heater not blowing out warm air, after waiting an hour. I went to take a shower and the water is cold. This is VERY distressing and Frustrating after a long day of working. The apartment is cold for my little daughter to sleep in. This is a serious inconvenience, since the heater was fixed three weeks ago,( I have to call them Over and Over with emails to follow as well before it was finally fixed ) and now, it's Not working Again after just three weeks . I called the emergency repair person "Carlos " and he told me, he will call the current manager and will get back to me ... He called back and told me that he spoke to the manager, and was told that my heater and hot water boiler not working is Not considered an emergency and he told me that he was told by the manager that I should go to the main office to take a shower. ( Kidding me !!! This is Very upsetting and inconvenient since it's been a cold and rainy day and I'm Not Paying a high price rent to have an emergency situation like this Not Resolved and worse yet to be told that it's Not considered an emergency .. and for Raquel from the cooperate to send me an email reply saying that I should go to Costco and buy a heater to stay warm is just a low blow The heater and hot water should be considered an emergency. My little daughter and I now have to spend a cold night and not being able to have a warm shower after working all day. Nor will I be able to shower for work at 5:30 am in the morning. I will definitely take action since my urgent needs were not met. Note**. I got a call this morning from a very Rude and unprofessional !!! employee called Fernando that won't let me utter a full sentence without interrupting me and HUNG up on me when i told him that he was being rude for not even hearing me out .. You all have just lost a very loyal customer and I will TELL MY FRIENDS AND FAMILIES ON SOCIAL MEDIA AND ANYONE OUT THERE THAT WILL LISTEN , ABOUT MY EXPERIENCE !! Regards .. read more