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    Laguna Hills Pharmacy

    4.3 (7 reviews)

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    CVS Pharmacy

    CVS Pharmacy

    2.7
    (157 reviews)
    2.8 mi
    $$

    Meghna (sp) such incredible Customer Service I may have misspelled her name, but I've never had…read moreanyone who is not just phenomenal at customer service. I love shopping at this particular store because they're usually fully stocked where most other CVS stores have their shelves often empty! Incredible Customer Service

    I have been a loyal CVS customer for nearly a decade, picking up the same prescription from this…read morelocation -- the same location I've been coming to since I was in elementary and middle school in this neighborhood. What happened today was one of the most disrespectful and incompetent pharmacy experiences I have ever had. I came in to pick up my medication and was told it was an insurance issue. I spent my ENTIRE day making calls -- to my insurance, to my doctor's office -- getting everyone to do their part, only to come back and still be told it wasn't going through. Why? Because Jinny, the pharmacy technician who was "helping" me, did not know how to properly process the claim and refused to listen when I calmly explained how this prescription has always been handled. Instead of listening, she stayed on her phone texting for five minutes while I politely asked to speak with a manager. When I repeated my request, she looked me in the eye and said "what do you want -- your medicine or the manager?" She then put my medication back on the shelf and refused to assist me. I continued asking for a manager and she acted as though she couldn't hear me. When Yvonne came over, she told me to my face that I didn't know what I was talking about. Both employees were dismissive, condescending, and unprofessional. I was mocked and belittled while I stood there calmly advocating for myself. Then -- and this is the part that says everything -- the head pharmacist walked over, pressed ONE button, and it was done. Instantly. The same thing I had been telling them all day. The girls went quiet and returned to their work. Not a single apology. Not one word of acknowledgment for the full day they wasted of my time. I asked to speak with the manager and was told he was on vacation. I asked for a contact email or number to escalate and was told they had none. Convenient. Jinny's incompetence and refusal to listen cost me an entire day. The disrespect shown by her and Yvonne is inexcusable. I will not be returning to this CVS -- or any CVS -- after this experience. Do better.

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    Link Pharmacy

    Link Pharmacy

    4.8
    (62 reviews)
    1.4 mi

    **Update to my review** Monday morning. I spoke with Grace,…read moreonce again, the nicest person ever. To make a long story short. This issue was in NO WAY CAUSED by LINK PHARMACY. Apparently a rouge delivery driver was responsible and delt with. They truly did believe what they were telling me last week. I feel that Link very much cared about my situation and followed up with 30 minuets with the reason why and told me that my prescription was now waiting in my mailbox!! THANK YOU LINK PHARMACY!!! Employees have all been very kind. HOWEVER, I just had my prescription transferred here due to a shortage at other pharmacies. Link Pharmacy called me last Wednesday and confirmed that my prescription would be delivered on Thursday. No delivery on Thursday. Friday morning I called Link Pharmacy. Once again, I was told my prescription is out for delivery. I told them that I am due for a dose this morning and do not have anymore. I need my prescription. She said if it doesn't arrive by 5 o'clock call them back. It's Friday they close at 6 PM. 5 PM comes I call. Link Pharmacy assures me, promises me that my prescription is out for delivery. Well, they closed at 6 PM yesterday. It is 11:30 AM on Saturday. No prescription. How thrilled is my husband to spend the entire weekend with me when I haven't had my estrogen for three days??!! I i'll try to be as nice as I possibly can when I call Link Pharmacy Monday morning.

    I have been using Link Pharmacy for the last 3 1/2 years. Their customer service is UNMATCHED!!!!…read moreThe staff there are amazing from Brandon, Don, Sharon, and the girls that answer the phone and sit at the front counter. If there is ever an issue with my medications they work hard to resolve it immediately and make sure I'm satisfied. They work quickly on the Prior Authorizations, find coupon cards for my really expensive medications. If a medication is not covered by my insurance they work out an affordable cash price for me. I love that they offer free shipping and automatic refills! As someone with a chronic illness that takes multiple expensive medications I can not recommend this pharmacy enough!!!

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    Laguna Hills Pharmacy - pharmacy - Updated August 2026

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