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    8 years ago

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    People searched for Internal Medicine 686 times last month within 15 miles of this business.

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    Joel Q. Velasquez, MD - Still waiting !!!!

    Joel Q. Velasquez, MD

    2.9(30 reviews)
    4.4 mi

    Good doctor , asks a lot of questions and does things the way he's suppose to. Gets busy thouread more

    My mother had a very disappointing and frustrating experience at this office. She came in needing a…read moretranslator, and instead of being treated with patience and understanding, she was dismissed and not properly cared for. She told the nurse that her knees and eyes hurt, but the nurse never communicated this to the doctor. When the doctor left, the nurse told my mom, "oh well, you can only ask for three things, you're asking for more, he already left." That is unacceptable. On top of that, my mom needed a DMV form. Since the doctor had already left, she was told to come back the next day. Frustrating, but she agreed. When she returned, she had to wait a very long time just to be seen. Another doctor reviewed her chart but said there was "no record" and refused to sign the form she needed. They sent her to the front desk for help, but when she spoke with Denise, she was extremely rude and dismissive. Instead of assisting, Denise told my mom "we don't do that, you have to call." This entire experience was a mess of miscommunication, lack of compassion, and outright rudeness. My mom left without the care or forms she needed. Sadly, she will not be returning here. When you seek medical care, you hope for professionalism, kindness, and respect. Unfortunately, this office showed none of that. Patients deserve better.

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    Joel Q. Velasquez, MD - Voted Best of The Desert!

    Voted Best of The Desert!

    Joel Q. Velasquez, MD
    Joel Q. Velasquez, MD

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    Ezzat A Nashed - Ezzat A Nashed

    Ezzat A Nashed

    1.9(11 reviews)
    4.1 mi

    At first, I was not receiving appointment reminders and missed two visits. When you wait a full…read moremonth for an appointment, it's easy to forget the exact date without a reminder. Later, I found out that they had listed my husband's phone number for reminders instead of mine. However, my husband never received any notifications either. Two months ago, the doctor personally called me and asked me to come in for a visit. I tried calling the office multiple times, but the line was busy, no one answered, or I left messages and no one ever called me back. As a result, I never came in for the appointment. Now I need a refill of my prescribed medication and am once again trying to schedule an appointment. Three times, the receptionist took my information and said someone would call me back -- but that never happened. Today, after trying ten times, I finally managed to get through and schedule an appointment. I told them on the phone that I had been calling for two weeks and had left messages asking for a callback, but no one ever returned my calls. The response I got was: "You just need to keep trying to call." At one point, I even drove to the office in person just to schedule an appointment, but I cannot keep driving there every time. I also requested my medical records because I want to change doctors, and I was told it would cost $25. Seriously??? I have never seen a charge for medical records before. There are three people working at the front desk, and I honestly don't know what they are doing. This review is a cry for help. It's unbelievable. I have never experienced such poor front desk service in my life. It honestly feels like they are intentionally not answering the phone. On top of that, the doctor likes to order various tests and insists that you come in every few months for visits, for reasons that are unclear -- likely just to charge you more money. The doctor also never found the cause of the condition I originally came in for.

    This is the worse of the worse , do not consider this…read moreoffice. The office staff is horrible, Unprofessional is an understatement. There is no greeting just ugly looks as if they're giving free services. The Neglect to their patients is Extreme. How does this office still run after these reviews which I shouldve checked for before. How do people like this work in Healthcare period! Retire please !!!

    Lai Tsu H MD - internalmed - Updated June 2026

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