Arrow wood Pet Cemetery, I am hoping that they get better, but I really was disappointed this…read moretime- we started bringing our beagles here in 1970. Never a problem. drop off this Saturday, pick them up next Saturday. Nice drive, thinking about the pet we just lost kinda drive. This time, OMG... the girl in the office - terrific, sweet, very nice. but whoever does the cremation, either cannot follow the directions or, is a true I don't give a care person. Left our boy in his basket, same basket I have been using for every dog for years. Always get it back. This time I was informed he disposed of it. I did tell the nice young lady, that this was not acceptable-her response was I am sorry. But now as I read all the bad reviews. when will they get a better back room guy? Or is it time to just find another place to take our babies?

An extraordinary exeronee died on Jan 31, 2023. Emma Weckler at Willow Lawn helped me and my dear…read morefriend Mr. Gonzalez design and order his headstone, his urn, and walk us thru the process step by step. What a warm, friendly person Emma is. Emma used a new computer program and was able to design his headstone, then add the color and material. When she was finished, we knew exactly what was going to be placed on his grave. I'm leaving this review because she stepped in with knowledge regarding every single detail. None of which I knew. Life and death are hard enough without a helping hand at the end of ones life. Emma Wecker was just the perfect personality at just the right time to take care of my needs. Regards Jeanne Olson

We couldn't have asked for a better experience during a very difficult time when my father passed…read moreaway. Ben, Leah and the other staff members were so caring, compassionate, thorough and willing to do anything we asked of them. My mom and I met with Leah when we knew my dad didn't have much time left. It was so helpful to understand what decisions needed to be made and what to expect. After he passed away, we communicated frequently by phone, text and email, and everything went very smoothly. They did a terrific job putting together a video of photos we provided and producing a memory book with his obituary and photos we selected. The funeral home itself is so lovely and recently remodeled. We held my dad's funeral there, and it has a nice homey atmosphere versus being a being vast room I've seen at other funeral homes. Finally, one of the things we were most impressed with was how much attention and care they gave to the grandchildren in our family. Ben gave them a talk before the funeral, explaining death in a way that was very relatable and heart-warming, and they were included in the grave-side service in a way that was very special. I can't say enough about how much we appreciated this extra care.

I am writing this review because of backlash I received for writing an honest review of the funeral…read morehome about a month ago. I received a rude phone call from a step-"family' member of mine essentially telling me to remove my review. That was on Google+. My original review simply stated that my father's funeral was okay but I felt pushed out by the funeral home because they dismissed everyone by rows and picked up and started stacking chairs literally as guests stood up. I stood up feeling obligated to do so, but I will say that if someone didn't stand up, they didn't say anything. I just felt that was very rude and sent the message to get out ASAP. It didn't help that they reminded guests to quickly say goodbye to the family so that the family members had time alone to say their goodbyes. I was sitting in the middle of the rows and left a few minutes after my row was dismissed. Before I could even get to my coat, the people at the home had not only stacked most of the chairs (as described above) but also started packing up all the photos. The funeral home itself was nice enough. It was a cute looking house with a basement. The basement had a billiard table, some kids toys, and a tiny eating area. The funeral home only had one bathroom. The service itself was okay and the lady priest was awesome. I wish I remembered her name so I could leave her a good review. I probably wouldn't have bothered to leave a second review, but since I got an angry phone call and messages in short saying to take my review down, I feel it is even more important to call this place out on their shortcomings. I had given the place 3 stars the first time, but after threatening calls, I am not lowering it to one star. To the "family" member who claimed this has caused a "riff" in a friendship of theirs, I am sorry. My personal thought on that is the person clearly wasn't a real friend if my "negative review" caused such chaos. I simply stated what happened. I did not embellish anything. I'm sorry Conley Funeral home doesn't want people to know how they really run things.

This was the hardest funeral service of my life: My 24 year…read moreold grandson. My daughter and her ex chose to have his Playlist playing overhead. Everyone eas asked tp wear their favorite band or horror movie T shirt. It was quite unique for the circumstances. I'm glad that we were able to honor my grandson and Moss-Norris helped us to that Thank you for easing our burden.

Moss does cremations for my Vet. My dog passed away and I picked up his ashes from my Vet. I had a…read morecouple questions so I called Moss. A woman answered the phone and immediately put me on hold. When she came back I explained that I had a couple questions about my dogs cremation. Without saying anything else she said "hold please". She came back and I continued with my questions. She said she would get back to me, took my name and number and just hung up. She was unpleasant and unprofessional. I get it that this was an animal and not a human we were discussing but a little kindness would have gone a long way. When she first answered she had no idea what my question was so I think she needs to be coached to show a little compassion considering where she is working.

Lakes Pet Crematory - I can't even begin to express my sincere gratitude. Our Boxer passed away in…read morethe middle of the night and we called as soon as they opened. We were told we could bring him in as soon as we were ready. When we arrived and were greeted at the door by Jo-Lynne who immediately gave us hugs and compassion. The way we were treated was amazing in the time when we needed compassion, caring, and empathy. She is truly where she is meant to be as an angel for those experiencing such grief and sadness. She told us that she would put him first on the list and she called us hours later to pick up his ashes and made paw prints for us and one for our daughter. We know we left our dog in the best possible hands he could have been in. Thank you so very much for your love and comfort during this difficult time for us. You truly are amazing.

If I could give Symonds Funeral home a 10 star review I would. Matthew went above and beyond to…read morehelp me coordinate my brother in law's funeral. At first we decided with the cremation process, days later decided to have a burial instead. Loosing someone is already tough as it is and planning a funeral is hard when we're grieving in the process. The "Flowers by Mateo" were absolutely beautiful. Everyone was amazed with them! Every detail of the service was just how we wanted. Matthew made suggestions, answered any questions we had, and addressed any concerns. The funeral home was very clean, elegant and spacious. I cannot thank Matthew enough for everything he did. This funeral home is definitely the best in the area, highly recommend it.

We had my husband's services here last week. Tami was amazing to work with and made a stressful…read moresituation so much easier to bear.

6/2022 5* Very helpful. Phil help the family a lot. Services were good. We appreciated everyone…read morethere. The office workers like Ellen were great and helped us with unusual needs.

Sarah was so helpful in making sure we thought of everything and couldn't been nicer with me and my…read moresiblings. Highly suggest them

Absolutely the worst I have ever seen. Things said to family by funeral director at the funeral. "…read moreWhen is this going to be over so we can shove him in and close the door." ( referring to the deceased) Refused to move hearse from under the sheltered drive up canopy during the wake despite torrential rain /downpour. So much rudeness... so much ineptness... I am so appalled and devastated by the treatment we received. Do not EVER use COUNTRYSIDE!!

Losing a loved one is never easy whether you know it's coming or not. You know you will forever…read moremiss them, but what I didn't think about was how much I would miss Monica and her entire team. These individuals became so near and dear to our hearts because they were there to assist my family during the darkest part of our lives. Monica is someone I will never forget. She gets it. She gets that your mind is all over the place and you might remember a detail super late at night or the wee hours of the morning. She never made me feel bad for reaching out when I needed to. It's beyond refreshing to do business with someone that genuinely cares about what they do, no matter what business that is. Thank you Monica, Kelly, and everyone else behind the scenes. YOU will never be forgotten.

Our family lost both of our parents this spring with my dad passing first, Albert and David were…read morekind and compassionate to my mother and our family. They guided us every step of the way. They treated us like their family. I am so glad they are a part of our community

I never thought to Yelp a funeral home but since it's an option I'll give Gibbons Funeral Home in…read moreElmhurst a 5-star review. I grew up in Elmhurst and I've probably attended 10 or more funerals here, including two family members, and one funeral at their Portage Park location on Irving Park Road in Chicago. This family runs an excellent business, one that is much needed in the community, and a business for which the owners and staff probably don't get enough praise. This is a hard job and the Gibbons family truly excels. Both funeral homes are warm, inviting, beautifully decorated. Peaceful and welcome.

Makes a difficult time in life a little easier to handle. Starting with the compassion of Marya…read moreGibbons and the help of her staff. My friends family couldn't have been more at ease during the entire process. Thank you for all you do!!!!!