This was the WORST hotel I have ever stayed at in my entire life…read more I brought 18 families of young children to this hotel as we were in town for recreational activities for our children, and we were mostly gone daily from 8am until 9pm. We barely used the space, and when we did it was TERRIBLE. KITCHEN Fridge didn't close. Only 8 spoons, veggie peeler, 4 dirty glasses, 2 saucers. NO FORKS, PLATES, BOWLS.Called front desk, they brought us 3 dirty forks, one massive steel bowl. 5 of us in the suite, and we could not eat together for lack of dishes. Dishwasher didn't work. Our room did NOT have TOILET PAPER, SHAMPOO, CLEAN TOWELS, HANDSOAP. It did have FILTHY toilet, bathtub, a clump of hair on the wall.The comforter was covered in sharpie, sheets not clean. *HOUSEKEEPING DOES NOT EXIST! THE WORST SERVICE I HAVE EVER RECEIVED Kitchen was greasy and we had to clean it before we could even cook in it. We booked a FULL kitchen but had to go buy our own dishes - that was the first red flag. It DID have a FILTHY bathtub and a MASSIVE clump of hair on the wall. The toilet was also filthy. The bedrooms were an OK size. They only had 3 small drawers, so not ideal for travelling with a family or for a long stay. The pillows were mediocre and the beds were not comfortable. The comforter was covered in black sharpie and we questioned if the sheets were even cleaned before our stay. *HOUSEKEEPING DOES NOT EXIST* AMENITIES The restaurant is a ghost town and one of our guests got mild food poisoning. The lettuce was brown and the mayonnaise was maybe off. CUSTOMER SERVICE is TOXIC On our first day {tuesday} there we were surprised that the "Full Kitchen" did not include anything as mentioned above. The gentleman at the front desk tried to resolve this by bringing us the wrong items - we ended up having to go to the local store and buy what we needed to be able to cook. On our 4th day there {Friday}, we had friends who were also staying in the hotel come to our room for a pre-dinner snack - we had been gone ALL DAY and so we went to our room from 430 - 6pm before returning to the competition. PLEASE NOTE WE WERE ONLY IN THE ROOM FROM 430 PM to 6 pm. While we were there together, the front desk phoned and said "you have a noise complaint and have to leave the hotel immediately" . We took this to mean that we had to leave our room - and not that we were kicked out. We immediately began packing our items to go as we had to be somewhere else anyways. We were gone within 10 minutes of the call. ***** Please note we were not being loud however we wanted to respect the call so we left for the day and did not return until bed, and then we were gone the next morning again by 8 am. When we returned from our competition and brunch at 1pm our room was locked - including the costumes our children needed to change into for their next show, as well as our food items. The front desk let us in and said "you have one hour to remove your items or we are calling the police. You have to leave the hotel immediately." we asked "on what grounds" and their answer was "we don't have to tell you." they then said " we actually already called the police and they are coming to help you pack and move" WE CALLED the police. WE were the first call they received so it turns out the hotel was using bullying tactics to try and scare us. When the RCMP arrived AT OUR REQUEST {I recorded this entire visit so feel free to message me if you want to hear it!} they also asked the hotel on what grounds, and DEBBIE let them know that "we dont have to tell you but it's because we have video of multiple children going into this room" So that was the reason they wanted us to move to a different hotel - First of all, DEBBIE would not show us the video - Secondly, our friend who was there said "I was in their room and so was my child - am I being asked to leave and if so, why not" again DEBBIE refused to share any footage or proof that their was a SINGLE guest complaint. There were a total of 6 YOUNG children that went to our room at most - 3 were ours, and 3 were friends. The RCMP told DEBBIE that she was being unreasonable We said "ok we will leave and get another hotel, can we pack in a couple hours, as we have a fridge full of food and 6 suitcases, and we have to leave right now or we will miss our child's time slot" DEBBIE said "You can leave now - but your stuff won't be here " The police AGAIN told the hotel staff DEBBIE that she was not making sense and unreasonable. We had to leave that minute, so we would catch the show. We said "we are offering in good faith that we will come back in 2 hours to pack and leave, however we currently have nowhere to go and need to get sorted" DEBBIE let us know "I told those other 2 BEST WESTERN hotels that you can not stay there either." NO PROOF OF COMPLAINT OR VIDEO SHOWN

Our room was great. Nice view from the top floor (4). Coral at the front desk was very helpful and…read moreefficient. All amenities are new and the lobby is very nice. Easy on/off from interstate.

We had an amazing stay at the Castle. All of the staff were so polite and friendly, and even…read moreoffered our friend the Penthouse for his birthday! The room was massive (two beds, two bathrooms, full kitchen), and all of the amenities were top notch! The room was clean and comfortable, with massive amounts of space for the two of us. We stayed two nights and enjoyed the pool and hot tub for as long as we could. This is an excellent property and next time we're in the area, we will be staying here again!

If you are a light sleeper, this place is not for you…read more It is an outdoor doorway leading to each room. The bright porch light from the outdoor doorway, which cannot be turned off at night by guests, is directly outside the bedroom. Even with all of the blinds fully closed, it is still bright in the bedroom. There is a faint smell of cigarette smoke in the room. Although it is a non-smoking room, I am suspecting that guests would smoke at the porch outside the room, particularly in winter. The smoke would then get into the room as a result. A few other things that may or may not be present in other hotels, such is noisy air conditioner and fridge. Otherwise, the room we got was spacious and clean. Staff was courteous.

I have been staying at Vernon Lodge for over 47 years since 1978. I love their indoor pool and hot…read moretub and the pool side rooms are uniquely designed for quick pool access and family gathering.

YOU NEED TO COME HERE! This place is amazing it's jungle themed and they have a very good…read morerestaurant but the best part was the cool jungle pool my hockey team came here and loved it.

Five nights here. Good front desk staff. housekeeping very good. Room was of adequate size but…read moresurfaces were worn, Bathroom was good. Everything worked. Strangely, CNN is blocked. The catering and restaurant was poor. the restaurant seems severely understaffed and is therefore very clow in service. Some of the group's catered events were poor quality. Interestingly, there is a stream running through the courtyard. However, since many of the rooms face the courtyard with pool and hot tub, there can be a lot of noise well into the night. The hotel staff does not enforce the quiet hours policy.

The rooms were nice and clean and the staff was awesome. Amazing pool and amenities space, really,…read morereally cool. The manager even drove me to my pick up for my bus at the Esso. Very highly recommended.

Very friendly front desk staff and the room was clean and tidy. Perfect for the price range, which…read morewas about $80 after tax for 1 queen bed, 2 people. Parking was free and there was no noise issues being so near the highway. Recommended if you're passing through and just need a place to sleep for the night.

SCAM artsist(S). There is no general manager, same guy answers calls and emails. Worst hotel ever…read more Unfortunate that we cannot give zero stars. They basically refused to refund our payment, grateful we didnt stay after reading the reviews. Place is cheap for a reason, they make money through the small print.

This is the worst hotel I've ever stayed in. The main reason for 1-star is the customer service…read more First the front desk person (Alex) said he's the only one working. No manager is around. We were given a room on the second floor where it is only accessible by stairs. I asked if it's only two levels of rooms if there are no elevator and Alex said yes. That's the first lie. Subsequently I found out there is an elevator which does go all the way to level 7 (top floor). Then we found the room given to us on the second floor was very warm with no air. The technician came by twice. To fix the ceiling in bathroom (almost falling off) and to check the temperature. His device showed the temperature was 19c but frankly it felt more like 29c with little to no air flow coming from the vent. We were told to close the bathroom door to increase room coolness. We decided to let the room cool by leaving the room and met friends for dinner. This was around 530 pm. We came back close to 10 pm and the room was still warm. This was during the heatwave with temperature up to 35c in July 2024. We asked Alex if we could get another room. His first response was "you are welcomed to check out and I'll give you a full refund." Wow! Just wow! I've never encountered any front line service staff not even trying to solve the issue. He insisted all rooms are the same and there are no rooms available to change. Another hotel guest came by with similar complaints on the AC. She's on 3rd floor and the ac is not working too. Finally Alex let us try another room on the 2nd floor. It was equally bad. The ground floor was nice and cool and you can feel the difference when you reached second floor. No cool air at all, not even in the hallway. We kept asking Alex for another room in a non confrontational way. So in the end he let us check out a room on the 7th floor. It was just a bit cooler with more airflow but the tap in bathroom didn't seem to be working. Plus the room was carpeted and felt dirty. We decided to stay on in our existing room and Alex said we would get a discount. But it can only be done at check out the next day. My mistake was not getting that in writing somewhere as it was a different staff (Shivam) on duty when we checked out. Shivam said he would need to check with the manager who has conveniently just left on a flight to Calgary. Shivam said he would call me in 2 hours to update me on the discount. Guess what. It has been a week and I have not heard anything from him. Trying to find an email address is a mystery as this hotel seemed to have many names to it. Divya Sutra Plaza and Conference Centre (the current name on the signboard etc) Riveria Village Green Hotel (the name on my credit card charge) A warning to anyone wanting to stay here. Don't do it! The rooms are very outdated right now. The HVAC is obviously not working well. No elevator access if you're on second floor. Ice machine not working. Pop vending machine not working. The only bright side is our room has a standing floor fan. The other rooms have a small desk fan. The other guest on level 3 has no fan at all! It was a most uncomfortable stay. I should have gone to other bigger known names in the hospitality industry and not try this place. Google reviews are obviously a lie.

Really cool place. Really nice garden in the back along with a pool, hot tub and sushi restaurant!…read more Room isn't the most up to date in the world, but we slept fantastic in it. Customer service was satisfactory to amazing!

Tiki Village was good value for the price! It wasn't perfect, but the customer service was beyond…read moreexceptional http://www.associatedcontent.com/article/2128235/review_tiki_village_motor_inn_in_vernon.html?cat=9