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    Lake County Storage of Antioch

    3.0 (2 reviews)
    Open 10:00 am - 5:00 pm

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    1 year ago

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    4 years ago

    This self storage business is excellent. The facility is well run. Jessica in the office is always helpful and responsive.

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    U-Haul Moving & Storage of Chain O'Lakes

    U-Haul Moving & Storage of Chain O'Lakes

    1.7
    (6 reviews)

    I called and emailed because I was charged a double rate since I was unable to check in to their…read moreafter hours drop off (I have screen shots of the time I was trying to check the truck in and it saying there were zero reservations under my name. It was 10 mins past close (7:10 pm) and even saw the guy who handed me the keys at 5:45 pm). I was told a manager would call me and never received a call or email back. Very unprofessional.

    Horrible Experience. Set up a trailer hitch installation appointment a week ahead of time for 7am…read moreinstall and wait for completion. I called two days before the appointment to make sure all of the parts were still available. They said yes, you're appointment for 10am drop off and 6pm pick up is all set. Uhm? So once that was straightened out I was good to go. Wrong. I brought my vehicle in 1 day a head of time so they could inspect the underside and make sure nothing needed to be "tapped" out before the installation. I drove all the way from lake bluff and the Manager took a picture of my undercarriage and matched it up to a diagram. I was told I was all set. Bring my vehicle in the next day. They start the install. About an hour in I get a text message with pictures saying a bolt had snapped and that it would need to be "tapped" out. I asked what was the point of me coming in yesterday to see if anything needed to be "tapped" out. I was told that by me coming in yesterday was only to see if they would "accept" the job and that there were no guarantees because my vehicle was so old (2006). The manager then starts making phone calls to local shops to see if anyone would "tap" the broken bolt out of the frame of the vehicle. He calls 5 places. No one will take the job. After the 3rd phone call he asks me "it would be a great help if i could make some phone calls." UHM WHAT!? So after the 5th call I ask him if he tried Antioch Automotive (5 stars). No. He calls and they take the Job. Guy claims to have installed hitches for 7 years but doesn't have a local shop that will tap a bolt? 1.5 hours later Antioch Automotive successfully remove the two bolts simply by heating them and taking their time. Drive back to U-haul. At this time they only have the manager on duty. He tells me he has to answer the phone, address walk-in customers, and install my hitch at the same time. I HAD TO DRIVE MY OWN VEHICLE ONTO THE VERTICAL INCLINE RAMPS ON A SNOWY HALLOWEEN DAY. So once my vehicle was on the ramp he starts the install. Only interrupted a few times until his employee showed up who was late to work the manager told me. You can watch the security camera footage in the lobby of the business and this girl shows up and is talking to the manager in the back as he is installing my hitch. At this point, distracted or not, this is not what I wanted to be witnessing. I asked the employee working behind the desk who the girl was? After a few tense moments and a brief stare down ( I was pretty livid ) he goes in the back and asks. As he walks back in he blows right past me and says "That's the manager's girlfriend." So for almost a half an hour this girl is just hanging out in the back as this guy should be double timing my install. The manager then comes inside and tells me that the installation will require additional time because of the stereo system and the protective cages I have around my taillights. I ask again, this could have all been addressed when I drove here yesterday. Why didn't he say anything? I was told "its not my responsibility to ask customers about aftermarket parts, i cannot ask everyone if they have stereos and such." Again . . . I brought the damn thing in for a pre-check under HIS recommendation! No mention what so ever that these things would be an issue. Then he has the nerve to tell me I should be glad he isn't charging me extra for the additional labor of 70.00 and hour. So you wont tell clients things that will make YOUR job easier? HMM. 7 hours it took to install a trailer hitch on a Jeep Wrangler. I make look like a 25yr old kid but I am a 35yr old SCLM for a pharmaceutical company that just opened up 3 new distribution centers across the US. Believe me when I tell you that I made the recommendation to never use Antioch U-haul or any of their services for all of the upcoming jobs people are relocating to for the company. The actual install itself wasn't bad. I got to my destination with no issues whatsoever. Update: 02/24/2020. Customer Service has not returned any of my calls. Have escalated concerns multiple times. Filed an official complaint with BBB and FTC.

    Lake County Storage of Antioch - selfstorage - Updated June 2026

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