I called and emailed because I was charged a double rate since I was unable to check in to their…read moreafter hours drop off (I have screen shots of the time I was trying to check the truck in and it saying there were zero reservations under my name. It was 10 mins past close (7:10 pm) and even saw the guy who handed me the keys at 5:45 pm). I was told a manager would call me and never received a call or email back. Very unprofessional.

Horrible Experience. Set up a trailer hitch installation appointment a week ahead of time for 7am…read moreinstall and wait for completion. I called two days before the appointment to make sure all of the parts were still available. They said yes, you're appointment for 10am drop off and 6pm pick up is all set. Uhm? So once that was straightened out I was good to go. Wrong. I brought my vehicle in 1 day a head of time so they could inspect the underside and make sure nothing needed to be "tapped" out before the installation. I drove all the way from lake bluff and the Manager took a picture of my undercarriage and matched it up to a diagram. I was told I was all set. Bring my vehicle in the next day. They start the install. About an hour in I get a text message with pictures saying a bolt had snapped and that it would need to be "tapped" out. I asked what was the point of me coming in yesterday to see if anything needed to be "tapped" out. I was told that by me coming in yesterday was only to see if they would "accept" the job and that there were no guarantees because my vehicle was so old (2006). The manager then starts making phone calls to local shops to see if anyone would "tap" the broken bolt out of the frame of the vehicle. He calls 5 places. No one will take the job. After the 3rd phone call he asks me "it would be a great help if i could make some phone calls." UHM WHAT!? So after the 5th call I ask him if he tried Antioch Automotive (5 stars). No. He calls and they take the Job. Guy claims to have installed hitches for 7 years but doesn't have a local shop that will tap a bolt? 1.5 hours later Antioch Automotive successfully remove the two bolts simply by heating them and taking their time. Drive back to U-haul. At this time they only have the manager on duty. He tells me he has to answer the phone, address walk-in customers, and install my hitch at the same time. I HAD TO DRIVE MY OWN VEHICLE ONTO THE VERTICAL INCLINE RAMPS ON A SNOWY HALLOWEEN DAY. So once my vehicle was on the ramp he starts the install. Only interrupted a few times until his employee showed up who was late to work the manager told me. You can watch the security camera footage in the lobby of the business and this girl shows up and is talking to the manager in the back as he is installing my hitch. At this point, distracted or not, this is not what I wanted to be witnessing. I asked the employee working behind the desk who the girl was? After a few tense moments and a brief stare down ( I was pretty livid ) he goes in the back and asks. As he walks back in he blows right past me and says "That's the manager's girlfriend." So for almost a half an hour this girl is just hanging out in the back as this guy should be double timing my install. The manager then comes inside and tells me that the installation will require additional time because of the stereo system and the protective cages I have around my taillights. I ask again, this could have all been addressed when I drove here yesterday. Why didn't he say anything? I was told "its not my responsibility to ask customers about aftermarket parts, i cannot ask everyone if they have stereos and such." Again . . . I brought the damn thing in for a pre-check under HIS recommendation! No mention what so ever that these things would be an issue. Then he has the nerve to tell me I should be glad he isn't charging me extra for the additional labor of 70.00 and hour. So you wont tell clients things that will make YOUR job easier? HMM. 7 hours it took to install a trailer hitch on a Jeep Wrangler. I make look like a 25yr old kid but I am a 35yr old SCLM for a pharmaceutical company that just opened up 3 new distribution centers across the US. Believe me when I tell you that I made the recommendation to never use Antioch U-haul or any of their services for all of the upcoming jobs people are relocating to for the company. The actual install itself wasn't bad. I got to my destination with no issues whatsoever. Update: 02/24/2020. Customer Service has not returned any of my calls. Have escalated concerns multiple times. Filed an official complaint with BBB and FTC.

I've been a customer ther for a couple of years now. Units are nice. The manager is very friendly…read moreand accommodating.

Wouldn't do business with this place if you paid me to. The lady who runs the place is a piece of…read morework and just loves to hang up on customers and avoid phone calls (also mentioned by someone else on google reviews). ABSOLUTELY TERRIBLE customer service and she is just extremely rude and nasty. Dirty property, broken pull down doors. No cameras, no gate, electrical wires hanging . Don't waste your time!

Great facility. In a good area, which was easy to get a storage unit…read more They even have an automatic machine to pay for your unit so you don't have to wait

I had a last minute need for storage around Kenosha and Barth Storage was recommended by a friend,…read morethey were quick to accommodate and set me up with exactly what I needed at a very fair price. Great transparency and communication led to a positive overall experience.

DON'T BELIEVE THE PRICES SHOWN!!…read more As soon as you move in and have all of your stuff packed away they will begin raising the rates on you. They're currently charging me $295 for a unit that they advertise to anyone off the street at $205. And no, it's not a promotional rate, that's the advertised monthly price the promo is 50% off of that. I actually have 5 units, all the same size, all charging me different prices but all of them MORE than they are charging anyone who walks in off the street for the same size unit right next to mine. What a crappy way to treat a loyal customer. They KNOW they have you over a barrel because your junk is already stashed there. Devious, underhanded business tactic. They're ripping of off to the tune of $500 a month over their current advertised prices. DON'T FALL FOR IT. Deal with a LOCAL company with REAL PEOPLE not canned replies or foreign call centers. Pay a little more to start with a decent company that doesn't pull this crap or you will regret it if you're they're for more than a month or two.

Do NOT use any of their storage facilities. This compnay is awful and they overcharge and their…read morecustomer service does not help.

Headline: WARNING: Dishonest Bait-and-Switch & Rude Management…read more"Avoid this place at all costs. They are not honest. I saw an advertised price for a unit at $50 and spent over an hour on the phone with a representative to confirm it. I even PAID for the unit over the phone and cleared out my old storage space to move in. When I arrived, they refused to honor the $50 price I already paid and tried to force me into a $300 rate instead. When I asked them to give me the unit I had a reservation for, they completely ignored me and tried to send me to a different location miles away. The staff on-site was incredibly rude and unprofessional. When I asked to speak to a district manager to resolve the lie, they refused to help. To make matters worse, it took 3 days just to get my refund back. They lure you in with fake prices, take your money, and then leave you stranded with your belongings and no unit. Save yourself the stress and go to a company with actual integrity."

That place is horrible-- The old storage place that was here before this had great management and…read morethen Extra Space acquired them last year and they are awful now-- gate access is frequently broken and they raise the rate way up after you are in there a few months... there are many more reliable and affordable options in the area.... Stay away from this one Extra Space is a lemon !!!