Property went downhill after it was sold to Cushman and Wakefield. We lived there for several years…read moreand after we moved out we paid our bill back fee in full and on time and they still sent us into collections. The collection agency says they need an email from the property stating everything was paid in full. Destiny says it's out of their hands, their property manager is never available and does not respond to emails. Save yourself the headache and do not move here... FYI- I am reporting this property/company to the BBB.

Great tour by Destiny, and VERY patient with all my follow up questions. Quiet community, plenty…read moreof street parking under shaded trees. Thank you.

This apartment has been incredible. Amazing views, safeeee area, amazing parking, and not to…read moremention the maintenance had came same day and even replaced an appliance with a brand new one an hour later. And not to mention the kind management always responds fast, and that's hard to find nowadays. And no they didn't pay me to write this. If I didn't work an hour away I would've stayed because this is all I wanted moving from out of my home state. Thank you

We lived in Apartment 9007 for less than a year. We ended our lease early due to ongoing mold and…read moreHVAC issues. We moved out in November 2025. There was a significant airflow issue in our toddler's bedroom. The room consistently remained much warmer than the rest of the apartment (regularly getting 10-12 degrees warmer than the rest of the apartment when the door was closed). We had to leave the bedroom door open at all times and purchase a fan to help move additional air into the room, for it to feel at all bearable. We reported the issue multiple times and had several maintenance visits over many months. Initially we were told this was not a known issue. Later, management let it slip that other residents in identical floorplans had reported the same concern in the same room. When it became clear they couldn't fix the issue, they denied our request for us to buy and install a window AC unit. Now for the mold... We noticed dark buildup on our HVAC vents and inside the duct openings. We reported our concerns that it may be mold, and were repeatedly told it was just dirt. Maintenance came and wiped it off, but it kept returning. We conducted a mold test on our own, and it came back positive. When we shared our findings, management stated that mold tests come back positive regardless of the surface being tested. We have run these tests before in prior homes, and those did not come back positive. We repeatedly requested professional mold remediation. The vendor sent to address the issue simply vacuumed the duct openings. All of the visible mold remained. Additional cleaning was only performed after we expressed concerns about the effectiveness of the work that was done. That additional cleaning involved the same vendor returning and spraying some sort of aerosol into each duct opening. After he left for the second time, mold was still visible in each duct opening. We also observed mold growth on the drywall surrounding the duct openings when vent covers were removed. Throughout this process, we were never provided documentation showing that a licensed mold remediation company had been retained or that a comprehensive remediation plan had been completed. On the plus side, the maintenance staff were generally courteous and responsive when work orders were submitted. We also experienced an issue with wasps getting into our unit, and maintenance addressed that concern by removing nests and sealing openings around the building. However, our concerns regarding mold and HVAC performance remained unresolved upon move-out. We asked management if we could hire (on our dime) a mold assessment professional to come in and look at our unit, and they denied that request. After months of reporting these issues, repeated maintenance visits, and what we felt were inadequate efforts to identify and address the underlying cause of the problem, we decided we were no longer comfortable raising our family there. We requested that the early lease termination fee be waived due to the circumstances surrounding our ongoing mold and HVAC concerns, but our request was denied. We were required to pay the early termination fee. After deciding to move, we discovered other online reviews describing mold concerns that were similar to the issues we experienced in our own unit. It is concerning to learn that other residents have experienced and reported comparable problems. One final frustration occurred after move-out. When we received our security deposit refund in the mail and attempted to deposit it. We discovered that someone had issued a stop on the check, so it could not be deposited into our account. We had to contact management and request that a replacement check be issued before we were able to receive our refund.

This is a horrible place to live. The property itself is decent but the way it is managed makes…read moreyour life hell. They treat you like you don't matter and do nothing/absolute bare minimum to improve your experience. The lady at the front office seems/sounds nice at first but is the worst leasing agent to have ever been here so far. I have stayed here longer than I should have because my son is disabled and there is family close by. For example, in the middle of Texas summer with triple digits outside, the AC went out and it took them two weeks to get it fixed. I called every day and they blew me off. No window unit, nothing. Another example - the covered parking that I pay for was old and rusty. It snowed one February and the parking roof collapsed onto my car. After they knew what happened, they didn't say anything to residents and another covered parking structure right by this one collapsed, too, a couple days later and those residents' cars were damaged. They told residents to submit estimates for the damage but changed their mind at the end and didn't want pay anything. They didn't even pay my deductible which was much, much less than the total. I could go on and on about these awful experiences with them (like when the leasing agent told me it's only an emergency if it gets above 85 degrees in here or when she said it's too bad if the power washers pour water into an open window) but the message is, "don't move here unless you absolutely have to."

I visited the property and very impressed as I drove in . Your office manager Wanda is top tier …read more She answered all my questions with kindness and patience . We will be making a move in the next 3 months and look forward to making this out home .

It is one thing for an apartment to feel like a home, it's another for it to feel like family. The…read moreenvironment at Rowlett Station makes it the best "neighborhood" I have ever lived in. I know my neighbors more now than I did growing up on the same street. The office staff is small but mighty. Wanna go where everyone knows your name? Come to Rowlett Station, and they will get to know your pet's name too. The same goes for the maintenance team and cleaning crew. They go above and beyond to make the common areas sparking and the apartments maintained quickly. We have a strong community of pet parents that enjoy the two dog parks, the amenities are superb, and the fixtures and appliances inside the apartments are top-notch. I COULD live somewhere else, but why would I leave this place?

Lived here for almost 5 Years...Was at first in building #1 & it was really good...clean…read morequiet...well maintained...Moved into building #3 to upgrade to bigger unit on 4th floor. Our view was beyond amazing looking over downtown rowlett. It was really good the first few months in that unit...but then we began to notice very loud thumping in the walls every single time hot water was running, from washing dishes, showering or neighbors running hot water. Like Jumanji was in the walls. Management & the people in the office kept changing. Like they couldnt keep anyone on site for too long. The property started to go down hill fast...trash all over the place. Building stunk so bad. Cleaning ladies just slapped dirty water on the floors to mop "clean". Seen it many times with my own eyes. how filthy the mop water was & they kept using it down the long hallways. Needs to be scrubbed with clean water... not slathered with dirty water. Everytime it rains...the mail room area floods with water. Random fire alarms going off thru the night & in the early am, for no fire to be happening. Happened 3 times in a month for nothing. There is no ventalation in the elevator or hallways at all. Elevator was breaking down all the time...& when you live on the 4th floor & go grocerie shopping or have bad knees or handicap.....& rely on the elevator there....but it breaks down, what do you do?? Peoples Dogs pee & poop in elevator, hallways...the owners dont clean up after them. The office ppl send emails out, but tenants dont read that crap. They spam them & never care to change to be better. Our Next door neighbors beating up on eachother, argueing, screaming loud thru the night from drunken rages... Outside naked & bleeding pacing up and down the hallway argueing, screaming for someone to help. Police called etc & Not getting evicted for it.... That let me know it was time to go. Not feeling safe at my own home. So sad & shameful. Lots & lots of issues. Random strangers cars parking in PAID for covered parking spots & having to wait on a tow truck to come take it away so you can park in the spot you pay for....so many more I could name. Soooooo many lost tenants from my building due to the many many many issues these apartments posess. Apartments went wayyyyyyyyy down hill & lost alot of good loyal residents in a short time frame. I'm so glad we moved & its amazing now. Love my new home. Peaceful and good vibes. I advise you to reallllllllly think twice and pay attention to these honest reviews like mine, before just signing a lease here. If you want to feel safe, at peace & satisfied...this isn't the place for you. I used to love these apartments alot...but now im so glad we left. Pay attention.cause with every bad review thats honest....3-4 more positive reviews magically appear to try & balance the score. Please be aware & pay attention to the truth.

Black mold went unaddressed!!! The property is very dirty and they do not maintain it. The…read moremaintenance team does not respond in a timely manner... if they respond at all. Emergency maintenance is dismissed even when it is actively damaging your apartment and belongings. Management will expect you to pay for this damage along with nickel and diming you if not outright screwing you over financially. I was charged $75 for a rubber pool band that management never provided and told that it was legitimate because their piece of paper said so. I would literally beg you not live here... unless you like crime infested neighborhoods and management that does not care about your quality of life!

Ive been living at this property for 10 months now and can give you an honest opinion. The inside…read moreof the apartments are beautiful. I love all of the amenities the apartment has and thr community offers. However, the up keep and cleaning of the exterior needs work. Exterior hallways are always filthy. We had sh$% on the hallway floor for 2 weeks before it was finally picked up. Its been 2 months now and it still hasn't been mopped because you still see the stain from the sh$%. Also, the walls are pretty thin. We have stayed here long enough to have had 2 neighbors that have moved in above us and we can hear their dog barking, to walking across the floor that sounds like stomping, we hear bumping and all kinds of everyday noises that we should NOT hear from above us. Also, there is only 1 elevator in each building and it breaks down at least once a week which is super annoying. Lastly, the parking is not very good at night.

My Experience with the staff at Terra Lago was very professional and friendly, From the moment i…read morewalked in the door i was greeted by the staff before touring the apartment i was offered water:) , Vivian Ramsey, Gabriel and the Manager were extremely professional. Not only where they were professional but the apartment units i was shown were so beautiful clean and all upgraded and each apartment i was shown honestly felt like home. clean community and would recommend this complex to anyone looking to move to Rowlett.

Gabriel Luna was excellent! He was very knowledgeable, honest, patient and polite. He took the time…read moreto show my mom around the complex and took the time to answer any questions that we had.

I moved out of this apartment complex a year and a half ago, and it took about 6ish months to get…read moremy security deposit back. The form where you write out the conditions of my apartment upon move-in was "lost", and then they claimed they never received it. However, I know for a fact I filled it out and turned it in bc it took me multiple attempts to get someone available in the office. Also, I had to note SO many things because my apartment wasn't ready upon move-in day - missing & broken fixtures, missing cord to the dryer (which I didn't have for two months), doors didn't shut, etc. I'm a chill, pretty laidback person but truly it was worst case scenario... dead roaches everywhere, some lights didn't turn on, broken shower rod. After numerous maintenance requests I gave up and focused on the roach infestation instead. I had to prioritize that over missing fixtures and doors that wouldn't close... which is what they tried to charge me for when I moved out. I'm sure they are going to charge the next resident... I had to threaten to sue and that's when their tone changed. I still didn't get my full deposit back because it wasn't worth the fight. The roach infestation was so bad they had to close down the trash chute and elevator that was by my apartment for months because of a health code violation. Then when they reopened the elevator it was broke for months... I would factor that into moving. When I first moved in Feb 2024 the cleanliness of the hallways and facilities weren't bad at all, the problems felt isolated to my apartment that just wasn't ready for me to move-in. Then by July 2025 it was an absolute nightmare in the hallways, parking garage, and grass (dog poop). Pros, hands down the best apartment gym I have ever had! The people who work the front desk in the office are nice (i.e. Tyler). The apartment itself, the layout is spacious and felt like my home! However, at all cost I would avoid this place. You can even check my other reviews where I talked fondly of other apartments in DFW.

If i could give zero stars I would. The property has drastically gone down. Management does not…read morecare about any of your concerns. The property is filthy. There is trash and dog poop everywhere. They are doing cheap painting to the exterior of the building to try and make it look more appealing but please beware, once you're locked into your lease, welcome to hell. It used to be so nice living here but now its horrible. The pool is closed. Most of the amenities you don't have access due to inspections needing to be done from non compliance. I advise to rent elsewhere. Don't be fooled. ​

Jenny and her team are amazing! Our unit has always been quiet and well maintained by staff. Our…read moreapartment was clean upon arrival and the process to apply and move in was made easy by staff. The area is beautiful and all of our neighbors have been respectful. I highly recommend checking this complex out!

Wouldn't move here the place is covered in dog poop. Spoke the assistant manager about it several…read moretimes and nothing has been done. They tow cars even though there's nowhere to park. They have 10 slots for you or your guest to park for free. Staff is very rude don't speak and the place is not kept up well.

Just moved out and let me say I do not recommend waisting your time here I honestly couldn't wait…read moretill my lease was up . Manager is rude to everybody . Laughed at me when I complained that my light bill was $360 bucks for a 1 bedroom without knowing my situation . Can't believe I got treated that way when I payed rent on the month to month basis to be in comfortable in my own home . Also had a ac problem for 2 weeks in the middle of the summer before they came and fixed it . They need new management. Manager will kick you out of office if you try to complain about something or she will scream at you .. do not recommend to anybody !!!!

I have absolutely no complaints about this apartment building and hopefully expect to stay here for…read morequite a while. Ashley was my leasing agent and not only was she such a sweetheart. She made the process super easy. And since I moved in, she has been checking up making sure everything's OK. Any maintenance I need gets handled in a super timely manner. It's not like other apartment complex. Where you have to wait a month in advance to fix something so simple. Love this apartment complex and recommend it to anybody looking for a new apartment