Usually pretty good however, my dog was there for 28 hours and they charged us for a full…read moreadditional day. And every time we pick him up he is sooo smelly and dirty even after paying for upgraded treatments. I will not be going back for those reasons.

A friend suggested TLC, I stopped by when in the neighborhood…read more Reception area was dark and uninviting. Waited a bit for a woman to greet me. She was not happy and friendly as I would expect someone to be when trying to make a good impression. I asked to see the boarding area and was told my presence would bother the dogs too much! No one, ever, was allowed to see the facilities A young girl who seemed to be a cleaner came into the room, no smile or greeting to me. I asked how she liked working there, didn't say anything but looked at the first woman who told her to go on. That was enough to decide I would never use their "services". I am puzzled that here and other review sites have glowing reports on this place (as well as many other 1-star comments). About their website, I think anyone can post photos and words to a page, but that alone means nothing.

He came so I could see how he works. He double bags it. Then leaves it by the garage door. Would…read morerecommend to anyone looking for a cleaner yard.

BEWARE: THESE PEOPLE CLAIM TO PROVIDE RELIABLE CLEANING YEAR ROUND WHEN IN TRUTH THEY HAVE NO PLAN…read moreWHEN IT COMES TO SNOW. I also will note ahead of time also that while their website claims they pick up both dog and cat poop, I had several occasions where obvious piles of cat poop were left in the yard while the dog poop was picked. We employed this service since last summer and initially did not have problems. Starting in January when snow started to fall, as it does every year in Ohio, we started to get nervous about the quality of the cleaning. I came home one Wednesday, our service day was always Wednesday, to find that the yard had been serviced however one large pile that looked as if it had been stepped in and smeared in the snow was left. Upon further inspection it was apparent that other poops had been left under a fresh snowfall that had occurred earlier that Wednesday morning. We contacted PoopPros to inquire what the plan was to clean during snowfalls because when we first inquired about the service in winter, we were told with pride that PoopPros have even "chiselled poop out of ice!", so it was disappointing to see that we had literally been charged for them to come out and pick up only visible poop, which was from that very morning, deposited in the yard between the early morning snowfall and their tech's arrival. We wanted to cancel the service because the whole point is not to have poop rotting, wet, on the grass, under snow. The next week, we specifically reached out prior to service and told the tech that there were many poops in the yard both from the previous week as well as what had been left over the next week. We got no response. The servicing was done, collecting again only visible poops. At this point, we have basically two weeks worth of poops in and under snow in our yard even though we PAY a service for the expectation that THEY gave that our yard would be clean year round. Now come to Wednesday before last, there was a polar vortex with extreme temperatures. We received a text saying they would not be out to service for the week. Understandable. What was not understandable is that they did not warn that they would not be coming this past Wednesday to make up for that missed week. PoopPros claim that because we cancelled service after January and that Wednesday was the last Wednesday of that month, that they are not coming out and we would get a check for that cancelled service. They feel no obligation to clean all of the poops left in the yard, of which there are at least 30-40, I have pictures. These are all poops left in the yard throughout the month of January, when they WERE employed to clean the yard, but did not. They did not ever say that they did not intend to make up the week cancelled until we complained again when we came back from travelling this past Wednesday to find the yard a defrosted poop filled wreck. Additionally, they backtracked on the previous credit offered stating it would be offered only if we continue to employ the service. After the condition of the yard by the end of January, will be shown in photos, I had no intention whatsoever of employing this service during snow months. I was open to signing back up for warm weather months until I saw just how much back tracking they did and still left us with a yard absolutely full of poop that we had to clean our selves. So, to total the first snow month and last month utilizing this service that proudly claims to be year round: We are left with a yard full of poop we paid them not to pick up for an entire month as they only pick visible poops and do not chisel anything. We were offered a credit for previous issues then it was snatched back in an attempt to strong arm us into maintaining this business relationship. They cancelled our last week of service with no intention or communication concerning our previously and loudly voiced complaints about the condition of the yard. They are fine with the 100$ they collected over the course of January to literally pull maybe 10 poops leaving 40. DISHONEST COMPANY.

I have been bringing my Golden Doodle there for grooming for about a year. One time they shaved…read morehim down due to matting and wanted to do same today. He didn't feel matted to me so I brought him to another place where they looked at him and I set appointment. They couldn't believe you wanted to shave him down for minor matting. You are both overpriced and want to take the easy way out and shave a dog when not needed.

I have a soft coated wheaten terrier and she gets matted easily. I know how difficult it can be to…read morecomb her out after a bath and groom her. Katie at Mentor Petsmart did an outstanding job with my dog Honey. She looks fantastic. She was also very happy when I picked her up. I love the grooming salon there. They are consistently good.

Worst customer service ever, requested assistance from register to have someone paged to help,…read morestood waiting for 20 minutes with no help, cashier just stood there playing with phone

I can't recommend this location enough! The staff is very knowledgeable about the animals and the…read moreproducts they carry in store and you can tell they are animal lovers themselves. I really appreciate Ally and the guy last night on 11/10 who helped suggest me products for my Syrian hamster that developed wet tail. They were able to help me with explaining what I needed to help her and were very knowledgeable about the subject when I wasn't. Ally is amazing and she always has such a cheerful attitude and is more than happy to help whenever I have questions. She really is phenomenal and I can't say enough about how amazing she is! I came into today because I was hoping to get a disposable container to take my hamster to the vet in since what she has is contagious and I don't want spreading to my other hamsters, and they let me have a carrier box to take her to the vet in. I am really grateful! This store goes above and beyond. I also will say I have gotten all of my hamsters from this location and have been coming here for years. The hamsters are so well behaved and personable. They also have many options for food and treats. I would recommend coming here for your pets needs!

I recently moved into a new area and I travel some for work. I was frantic to find a good, safe…read moresitter or boarding kennel for my fur baby. Chance put me in touch with Tammy at Pups n Purrs. She was a true blessing. After meeting her and introducing her to my Roxy, who warmed up to her right away, I booked her to watch Roxy during a recent business trip. She was amazing, not only by staying at my house allowing my dog to stay in familiar surroundings. She walked her, played with her and kept her happy. She also went above and beyond by sending me regular pictures and updates. Tammy took what could be a very anxious time for me and put me at ease. It was of great peace of mind and allowed me to focus on my business trip. I would highly recommend her to family and friends. I will be using her service in the future.

From the owner: Compassionate, trustworthy, peace of mind pet sitting and dog walking in the South Bay.read more

This was our second experience with Gentle Farewell. Our 1st was over 4 years ago, for my eldest…read moreson's fur baby, and it made a very difficult time peaceful and comforting. The vet who came, sorry I don't remember her name, was nothing short of amazing! Her words assured us we were doing the right thing. "You are giving Nina the most difficult gift that you have ever given." When it came time for my youngest son to say goodbye to his beloved Ryker, we didn't hesitate to call Gentle Farewell. Unfortunately, we did not have the same comforting experience. Dr. Parker was not unkind, but we certainly didn't connect with her glowing testimonials on the website. All 5 of us present, found her to be competent, but clinical and a bit rushed. Maybe she was having a bad day, but we certainly weren't left with the same feeling of empathy as the first experience.

After nearly 18 wonderful years with my precious little girl, I knew the time had come to say…read moregoodbye. I wanted her final moments to be peaceful and free of stress, so instead of going to the vet clinic, I scheduled a home visit with A Gentle Farewell. From the moment Dr. Orlando stepped through the door, her warmth and compassion filled the room. She was gentle, patient, and everything you would hope for in someone guiding you through such a difficult day. She took time to explain each step with care, always pausing to ensure I was comfortable and understood what would happen next. Saying goodbye is never easy, but Dr. Orlando's kindness and respect made all the difference. She treated my sweet girl with such tenderness, giving her a calm, dignified transition over the rainbow bridge. Though it's a moment no pet parent ever wants to face, I am deeply grateful to have had Dr. Orlando's support. I would wholeheartedly recommend A Gentle Farewell to anyone who wants their beloved companion's final moments to be filled with peace and love.