Treated like a number; Waste of my time and money SUMMARY Informed Lake Lazer (3) separate times prior and during my appointment of a long-standing issue with my left eye; Was given an exam and glasses that immediately gave me a migraine behind my left eye; Got a second opinion and found that the prescription was grossly wrong, and somehow had both mis-diagnosed my left eye AND ignored my telling them; Asked for a refund and was shown the NO REFUND POLICY that I had signed. Only bright side is that I was only getting glasses, and not LASIK! (I tried to give the full story, but was limited on characters, so....) Here are some of my takeaways from Lake Lazer of Milford: - The entire experience made me feel like I was cattle being pushed through. The morning of the appointment, I had been asked to come in early, as they were ahead of schedule, but then after the exam, waited for over half an hour for the ophthalmologist, with an assistant apologizing three times, finally confiding, "I don't know what's taking so long." After he did see me, honestly, I could not pick his face out of a six-person lineup, as his back was to me the entirety of his 3-5 minutes in my presence. Unfortunately, it is like many physician practices lately, where it is purely about the number of patients that can be seen in a day, and not by the quality of care provided. This is evidenced by the fact that I indicated to their staff (and him explicitly), THREE separate times that my left eye has a long standing issue, and NOBODY happened to notice that they put my left and right eye as being identical. - They view THEIR time as being more valuable than YOUR time. When I first asked for a refund, the office manager told me, "I wish you would have spoken to me earlier... I *often* have to tell patients that the initial eye exam might be off and that they need to re-test." (WTAF?) I couldn't believe what I was hearing. So, I googled, "How accurate are eye exams?" and google's response was "Eye exams are extremely accurate, if performed by properly trained staff, and with adequate time so as not to be rushed." By the matter-of-fact way that they OFTEN have to have patients re-test, indicates that they do not adequately train their assistants, nor do they care about YOUR time, because if they get it wrong, well, YOU just come back in and expend another hour of your life. They're at work anyways, what does it matter to them? Personally, I am a small business owner, and when people waste MY time, especially with no sign of remorse, it irritates me to no end. - They are more focused on the $$$ than the individual This is pretty obvious to me, because everything that has been said in this review, has been said to the office manager, and in rational, logical, non-emotional ways. I paid for an exam that was faulty, and glasses that were faulty. I got a second opinion, and proper care, from another source. I don't see why I need to be monetarily penalized for their incompetence. If I find that MY company has failed to provide adequate service, then MY company is going to give a refund. It seems like that is common logic. Why this is not the case for Lake Lazer can only be speculated. Learn from my mistakes. Instead, go see an optometrist that talks to you face-to-face and whose sole focus is 20/20 vision. read more

Dr. Khambati and his staff were AMAZING! I needed my eye lid cauterized and drained and he made me feel SO CALM. I fainted from nerves in the waiting room and Heather/Shauna and the front desk crew came to my rescue. I am so grateful I chose Lake Lazer Eye Center. HIGHLY RECOMMEND. read more

Dr Khambati performed LASIK on me in Dec 2019. My first consultation was Dec 17. They told me I was a great candidate for LASIK, and that they could do the procedure as soon as Dec 19! Only 2 days later! The procedure was very quick and painless, and Dr Khambati is very reassuring throughout. It's been over 6 months and I have zero problems and my eyes are 20/20!! I HIGHLY recommend Dr Khambati and Lake Lazer Eye Center! read more

I am very happy with the eyelid surgery I had done. The Dr. and staff were all very informative and reassuring throughout the process.

I had PRK done. My prescription was very high and Dr Khambati made me very confident in getting great results! The procedure was fast and painless! I have been to all 3 locations. The office staff was all extremely friendly and accommodating. I would highly recommend choosing Dr Khambati! read more

I recently had my SMILE surgery done and I couldn't be happier with my new eyes. From the initial consultation, the actual surgery (which was less then 30 min), and even the post-op; Dr. Khambati and his entire staff took such good care of me. He made it a point to walk me through the entire process of the surgery, what I should expect, the downtime (which was a day), and answered all of my questions patiently. I truly felt so comfortable throughout the process, and would highly recommend Dr. Khambati for anyone that is considering lasik. I waited five years before finally having the courage to get it done, and now I love not having to shuffle between my glasses and contacts; Thank you for my new eyes Dr. Khambati! read more

Just ended a phone call with this business. I am providing this rating based on the treatment from their LASIK receptionist and inflexible office hours. She was well informed provided good information. However, when we began to discuss appointments, she told me that the only day this office accepted appointments was Monday, and the office hours were 8:30 to around 4:00pm. I asked if there were ever early or late hours and rather than simply saying "unfortunately no" she began to tell me that this is what she has to do when she schedules doctor appointments and that I should go to another office. I firmly believe in customer service and that this person was a representation of the establishment. She should have explained why this doctor has such stringent hours and tell me it's worth it rather than argue with me on first impression. All of my doctors have at least one day with late hours. I don't think this was such an absurd question. You may think that one star is a harsh rating for something petty, but people and business need to be held accountable for their actions when there are so many options today. I'd be willing to update or remove if feedback is received from this business. read more