I came here for a routine eye exam to get new glasses using my vision insurance, which should have…read moreonly required a $10 copay. Unfortunately, my experience with Dr. Robyn Dragoo was very disappointing. The doctor only asked a quick question about whether I had dry eyes and did not provide any medical treatment. However, they used my Social Security number to bill my medical insurance without my permission and then charged me $119. A simple vision exam was changed to a medical visit that I never agreed to. On top of that, the prescription Dr. Dragoo gave me was incorrect. My new glasses cannot see clearly near or far, so now I need to get another exam somewhere else to fix the issue. Overall, the billing felt misleading, my insurance information was handled in a way that made me uncomfortable, and the prescription itself was inaccurate. I would strongly recommend double-checking your billing and prescription if you plan to come here.

The staff & quality of care is unmatched. They also have a beautiful selection of glasses to choose…read morefrom - I got such a gorgeous pair!

Wife had service here in June, they contacted us in OCTOBER that there was an issue with the…read morebilling. Any time you wait to resolve billing issues after 6 months, it becomes very difficult to work with insurance companies and I'm sure they knew that... so they gave themselves 1 month to figure this out. Whatever they asked for (pre-authorization from my wife's PCP) we gave them but they still had an issue because apparently they didn't get what they needed. After I called to try and resolve this matter (and their mistake on extending this timeline so long), whoever I spoke to was super rude and condescending as if I was in the wrong.. "Well did you call back to make sure we received the referral?!" No I didn't, I don't work for you. If they had an issue, don't wait 5 months before saying something. I don't recommend anyone coming here. Super expensive anyways and they have horrible customer service... any other company would admit fault and write off the (less than) $200 fees they were trying to collect. Their doctors are fine, can't really say anything bad about the care. But then if you need contacts or glasses just be ready to pay $$$$ or go elsewhere anyways.

My issues are with Clarkson's "Eye Care Partners Central Billing"…read more - Overcharged for daughter's contact lens fitting ($142.80 should have been $60 copay), - 2 months later (after multiple calls and confirming with insurance that no claim had yet been filed): "Please wait a few more weeks for processing" - I've already waited 2 months (after we were overcharged in the first place). Extremely frustrated. - Also fun that my solution: "refund me the overcharge, and then YOU wait 30-45 days." was somehow "not possible" Our location in Novi, MI was previously Town and Country, never had an issue in the past, optometrists are nice to work with, too bad the corporation behind them sucks.

I had been considering contact lenses for a while, but I wasn't sure if I was a good candidate for…read morethem or if I could handle touching my eyes every day! Dr. Levin was incredibly patient and answered all of my questions in detail, making sure I was comfortable with my decisions and also making sure I understood the best contacts for my eyes and how to properly use and maintain them. The clinic staff was also amazing as they taught me how to put in and remove the contacts, keep them clean, and keep my eyes healthy. No matter how many questions I had, it was always clear to me that my health and comfort was the most important thing to everyone I worked with in the office. I tried two different brands of lenses and then Dr. Levin re-examined my eyes to ensure everything looked good. I am so happy with my choice and so grateful that Dr. Levin cares so deeply about his patients and their comfort.

Note: I went to this clinic after not being able to reach my prior eye doctor. My goal of coming to…read morethis doctor was to get an exam to see if my vision had changed since early in the pandemic, to get new glasses because my old ones, while working great, were a bit beat up, and to get an updated contact lens prescription because those prescriptions expire (far too quickly in my opinion). Beginning with the callous way Dr. Levin informed me of the tragic passing of my previous eye doctor (hence why I couldn't reach my prior doc), I probably should have guessed this experience wasn't going to be great. I was shocked and visibly upset (we loved our previous doctor; he was a young family man gone far too soon). Dr. Levin's demeanor was awful and lacked empathy, especially in a snide comment about my deceased prior doc's approach to my vision correction. Even beyond that, his approach was incredibly off putting and paternalistic. And he did not listen to me when I asked explicitly for what I needed, including no interest in correcting a very minor astigmatism that was never corrected before and has never affected my vision. When the lens came, they were far too strong. I could not read with them (as I can with my prior prescription from years previous; my prescription has been very stable). New lens were ordered. These were better but not ideal. I asked repeatedly (prior to the new lenses) to just replicate my old prescription since it worked so well for me - I work on a computer or reading all day, I'm not a sniper, I don't need 20/15 distance vision at the expense of not being able to read up close. And I've never needed readers, as I can read and work perfectly without glasses on. For now, the glasses I ended up with are ok, but I still have trouble reading and just take my glasses off. I feel that I was trying to be upsold for progressives or a second set of glasses for reading, but again, I have never needed them in the past (my old glasses are on my face as I type this and work exactly as I need them to). Meanwhile, I was trying contact lens trials at the same time, to zero in on that prescription. This also did not go well. First, I was corrected for the minor astigmatism that I explicitly said was never an issue and was never corrected for previously (hence, his snide comments about my previous doctor "missing it"). Second, I could not read at all with the new contact lenses - everything was a blurry mess. And as they're in my eyes, I can't take them off to quickly read. I tried two other trials, each time explaining exactly what I needed, and never got the lenses I needed. The last set are still blurry while reading or using a computer, but I can see read a road sign an extra 1/2 mile away! Completely unnecessary. This was over a six month period, delayed because I have a busy schedule. I'm writing today out of frustration (they'll STILL taking up my time). Today, I called again to maybe finalize the issue, to check if the prescription of my ok-but-not-perfect glasses could simply be replicated in my contact prescription. It was rudely explained that the "glasses and contact prescriptions are never the same, because one touches the eye and the other doesn't". It went on. I get it! I didn't need to be talk to like a child. I'm not versed in your jargon, but I think you know what I meant - regardless of prescription, I want contacts that work like my glasses. The patient should not be held to the same technical standard as a co-worker in the industry. Pedantic and rude! This final conversation was via a returned call. The caller began by telling me they were dismissing my case (assuming also dismissing me as a patient) and mailing my final (not correct) prescription to me. Much of the conversation is detailed in the above paragraph. I will never return to this office, nor will I recommend it to anyone. I train young people who are learning to become healthcare providers. I would be mortified to know that any of them would act in their future practices the way Dr. Levin (or the technical staff) acted with me. Thankfully, my previous doctor's practice has been purchased and reopened, and I hope that I can return there when my next appointment comes around. In the meantime, I'll muddle through with these less-than-ideal glasses and contacts until my insurance is available to try again. Likely, I'll just continue to use my glasses prescription from years ago!

Good place to get an eye exam, with a pretty solid selection of glasses. The optometrist who helped…read moreme was great and helped me find a burgundy pair of glasses that I absolutely love (Bebe brand). They initially told me it would take about two weeks for my glasses to arrive, but both pairs came in sooner than expected, which was a nice surprise. Tip: Pick up your glasses on a weekday or during a less busy time to avoid waiting in line. That said, even when it was busy, the staff was thoughtful and came over to ask if we wanted to sit instead of standing. The first pickup on a weekday there was no line! Overall, a pleasant experience!

I've noticed that my glasses aren't as helpful as they used to be, so I decided it was time to…read morereturn to OptimEyes. (With the encouragement of the messages they'd left me.) I didn't realize that OptimEyes and the Henry Fort Ophthalmolgy were separate; the last time I was there, it was all the same people. They asked me which I was there for, and then the rather curt assistant said, "Well, it must be OptimEyes because we don't have anybody until 1:00." So, I walked a few feet down to the other end OF THE SAME DESK and a very nice woman checked me in. I waited for less than 5 minutes before they called me. I didn't get the name of the technician (a tall woman with short silver hair and lots of fun pins on her shirt), but she was very pleasant and fun to talk to. She did all of the pre-exam stuff and the puff of air thing. I'm probably the only person in the world who likes that! After that, I waited in a room for maybe 10-15 minutes for the intern to come in. He was really good as well. (I forgot his name.) And then, Dr. Jimenez came in, and he went over what the intern did, re-checked a couple things and sent me on my way. Everybody there (with the exception of the first person at the Welcome desk) was so nice, patient and kind. Even after trying on a dozen pair of frames and then deciding that the glasses were more than I wanted to spend, the assistant was very understanding. I will definitely continue to go there.

Seems to be one of the few eyecare shops that get high marks. Virtually most listed out of 10 or so…read morein alphabetical order rank above a 3! In 2014, I got new glasses in San Francisco by older tradesman that was excellent in all facets, understood how to make a quality set of 'Progressive' lenses and the cost was reasonable. Back here in Southeast MI., getting quality work at a reasonable price seems elusive and not hassle-free. Based on other reviews, I would certainly consider a 25 mile drive to Novi for a quote.

eye exam was good execution and service are very poor. definitely go somewhere else for glassesread more

Dr. Kashat was so personable and took the time to answer all my questions. He is very knowledgeable…read moreand was comforting in what was going with my eyes. I was pretty nervous! There was no doubt I was in good hands. His clinic has state of the art equipment. His entire staff is so friendly and accommodating. Finding good quality care is hard to find these days. I would never hesitate to refer anyone to Beck Eyecare. A new patient! Janet Censoni

I had my eye exam today and it was a wonderful experience! The entire staff and Dr. Kashat are…read moreawesome! Shout out to Peter Johnson at the front desk! They're all very helpful, friendly and knowledgeable. I only live a half a mile from there and sadly never noticed it before. I wish I had noticed it much sooner. I very much highly recommend them!!!

It's always a pleasure going to the Evolve eye care office. All of the staff are friendly and…read morerespectful. Dr White is very knowledgeable and has been extremely helpful in fitting me with comfortable contact lenses, which had been a challenge in the past due to a cornea condition. I highly recommend this practice

Always a pleasant experience and short wait time. Go there every 3 months for eye plugs for dry…read moreeye. Works great.

It's always a crap shoot when you move and must find a new doctor & dentist of some sort. If you've…read morehad a really good one and have to find a replacement you know how easy it is to end up in a bad situation with a new doctor or dentist. We've been fortunate so far in finding new doctors & a dentist since our move to Livonia. I would certainly consider myself fortunate for finding Marston Optometry. The previous reviewers all have it correct in stating how awesome this practice is. From the front desk staff, to the technician, to the optometrist, to the optician this place has exceeded my expectations. I have gotten to the place where I needed reading glasses and after researching a number of different places I chose Marston and am very glad I did. They were able to schedule an appointment that was convenient for me and wasn't several weeks out. I was greeted quickly and warmly by Carroll upon arriving and was only waiting a matter of a few minutes till Yolanda, optometric technician, came to get me. Yolanda explained every step in the process and seemed to genuinely love her job. Soon after Yolanda was finished, the doctor came in and completed my exam. No where in the process did the doctor try to sell me any products or embellish the results of my exam in order to up-sell me any unnecessary glasses. She was honest and explained everything in detail. After the exam, I was escorted to Mindy, optician, to discuss my options regarding reading glasses. I was concerned that this would now be the chance for them to try and sell me overpriced, unnecessary items. However, Mindy was very pleasant & helpful and not once tried to sell me anything or talk me into buying anything. She answered all of my questions and laid out all of my options without putting on the hard sell. I explained to Mindy that I was travelling out of the country for a couple of weeks and was hoping to get my glasses before I left. My request was rather challenging because this was only 1.5 weeks before I was scheduled to fly out. Nonetheless, Mindy told me that she works with several different labs and had one that she was confident could expedite my glasses. The Wednesday-Thursday before I was scheduled to fly out was when "Snowmageddon" hit SE Michigan, and I was concerned that this would delay my glasses. It was a pleasant surprise when Mindy called me to reassure me that my glasses should still be ready by Friday. In spite of the terrible weather Mindy called me Friday morning to let me know my glasses were in and could be picked up. Wow! So many businesses had closed die to the weather, yet the staff at Marston were still taking care of their patients. The staff at Marston has taken great care of me and I would highly recommend this practice to anyone that may need an optometrist.

DO NOT GO HERE!! I REPEAT DO NOT GO HERE! My mother has gone here for the last 25 years never had a…read moreproblem, very loyal to this establishment until they tried to reprimand her for the stupidest thing ever. said the young staff member was crying for her talking about my nephews type 1 diabetes. The staff member told her that she Needed to be mindful of what she talks about and that she made two of her staff members cry... my Mother is a retired teacher she would never say anything political, inappropriate or insensitive. Now I realize some topics can be sensitive to others but the staffs unprofessionalism just lost them a loyal client. Doeant matter how good the Drs are if you have a SHITTTY front staff with bad customer service skills