I gave 1 star because I can't give 0 star rating. We had an appointment for our 7 year old son…read moretoday. The female doctor was not accommodating at all and showing unprofessionalism. We are never going back to Oakland Vision for their lack of care and unprofessionalism. It used to so much better before the ownership change. It's very sad that they are okay with this change

Where I work, they have a program for prescription safety glasses, and Oakland Vision is a…read moreparticipant in that program. When I picked out the glasses, they did a great job - they explained the benefit, brought out 2 trays of glasses to choose from, and were helpful in placing the order. Picking up the order, was not as great of an experience. They had my order ready, and they brought out the glasses. I always have to have glasses adjusted as my ears are not level. I asked them to do this, and they said my glasses were fine. I demonstrated they were crooked, and they still insisted they were straight. I was told "you are all set, thank you" and I left. Please note, there was no opportunity to check the vision or explain anything - no paperwork provided. I immediately drove to SVS Vision in Wixom, and they adjusted the glasses in about 45 seconds. All is well. I will be back next year for my safety glasses again if my prescription changes - I will just be prepared to immediately go to SVS Vision for an adjustment. The glasses are high quality, and they did a great job ordering them.

They canceled my scheduled appointment but I waited for for over a month the day before. Then, told…read moreme they wouldn't be able to get me out for almost another month. They said that was the next opening. You know, rather than squeezing me in since they were the ones who canceled with less than 24 hour notice. Nope I was just supposed to wait till the next opening. Even though I literally have no glasses. Unconscionable

I just got my new glasses from here and I love them! The woman who helped me pick them out was…read moresuper helpful and set out an assortment of frames for me to try on. She helped me go through them and decide which ones I liked the best. They were all so cute! I always have a hard time picking out glasses but she made it easy for me! The doctor was really nice and very thorough and answered all my questions while I was there too. I'm scheduling my husband and son for eye appointments next. I will definitely be back! Thank you for a great experience!!

I like the staff and Dr Mark! 2 locations on M 59 …read more I just got my 3rd pair of glasses and I love them. I can see my bowling an golf scores getting better.

I have been with these guys for almost 20 years my children see them they are wonderful. Very nice…read moredoctors & staff.

Best people and a very high skill level. Steve and Mary are top notch. I have been going there for…read moreyears, went somewhere else for a couple of years when my insurance changed. Big mistake, they really know how to fit and adjust the glasses. They also have a great selection of new frames.

Went today after calling last week with no reply. Their windows are papered over with a sign that…read moresays closed effective immediately. All customer files have been transferred to Cook and Hayden. I went there, and they don't have my files. They completely shut down and didn't inform customers.

Horrible experience. Lenses cut to big for frames. Was told Lenses were to thick for frame, when…read moreboth Lenses started cracking in many spots they admitted that Lenses were cut to big. My bifocals were off and she said was how my eyes sat. In 40 years of wearing glasses I have never had any problems and my eyes are definitely not off set! I left in tears and will NEVER recommend them! Doctor more worried about it costing him $$. Glasses should last more than 10 months before they fall apart. Especially when you pay more than $700.00 cash!

Avoid this clown shoe factory like the plague. All the dedication to patient care and well-being…read moreyou'd expect to find at a Taco Bell drive thru at 2am. Surely there are other optometrists in the neighborhood.

First time at this location. We didn't have to wait long at all. Staff was wearing masks and…read moreeverything was set up nicely for social distancing. The staff and Dr were friendly. I worked with Billie after my exam. He picked out a great selection of frames. He was instrumental in helping me find a pair that I liked. I was pleasantly surprised that the turn around was only 2wks. We will definitely be coming back to this location.

I went to optimeyes for my exam and Dr. Hickinson was great, but good service stopped there. Using…read moremy insurance benefits I went to order 2 pairs of glasses and was told it was over $800. I said I would just get me regular glasses so I was then told I could get the 2 pairs for under $400. They tried to scam me out of over $400. I was told it would be three weeks so I waited four, called and told my glasses were in. They claimed they called and texted me 9 days earlier so I checked my phone. No missed call, no deleted voicemail or text. I even checked my deleted voicemails & texts (on an iPhone you can go back 30 days) nothing there. I went to pick up my glasses, service was very poor and then told only one pair available. I said forget it and the wanted to charge me 20% restocking. I became discussed ask to speak to a manager and was told she was not there and no one was in charge. This begins to explain why my experience was so poor. After a lot of complaining I got my refund (in full). I would never do business with the organization as they try to rip you off every chance they get. LET THE BUYER BEWARE.

Short review, experience not so good…read more The details: Had an exam in December and explained to Dr Davies what I need for bifocals for reading my PC and vehicle instrumentation. I felt the exam went well. After the exam the fit tech (not sure exactly what their title is) had me pick frames and took measurements. I explained to her as well that my new specs were for my PC. She asked specific questions about the lens options. A few days after this visit it dawned on me she didn't ask about the blue blocker on the lenses for monitors, so I called and asked if that was included. The answer was no, but they would add that protection to the Rx and that would delay delivery of the lenses. I was good with that, so the wait was on. The wait took about 5 to 6 weeks, but the holidays were in there, so this might be the norm for this time of year. When I went to pick up my new specs, they fit perfect. Didn't take but a few minutes and I was out the door, which is where this story goes south. I hopped it the truck, hit the start button, and when the instrument panel lit up, everything was a blur. Couldn't read anything with either the distance or bifocal part of the lens. If I recall correctly, it was near the end of the day, so I decided to head home rather than go back inside. I couldn't understand how the Rx didn't work after explaining to the doc the distance I needed them to focus on. I decided not to contact the office, but rather see if anyone would call to follow up on new specs. I believe I waited about 2 weeks, and when no one called I decided to send them an email stating the issues that I had and that I could drop them off at the office and they could donate this pair to someone who may need them. The office returned my email with a phone call and asked if I would come back to the office so the doctor could reevaluate and make adjustments. I agreed. Back at the office I explained to Dr Davies the issues I was having. She had me try several different lenses on a portable frame that I used to look at the instrument panel from that distance. After several lens changes we believed we had a winner for the distance I needed. For the long range lenses, I still wasn't too sure about. Didn't seem to be as good as what I had. I was able to read several things throughout the office at different distances but thought it could be better. That's when the fit tech caught me by surprise. She said, "But will they work?" Then she repeated it. This was definitely the turning point for me. I stated, yes, they could work, but why would I pay for new glasses that just work? I expect them to be better than what they are replacing." Dr Davies was standing there and didn't say a word, which was also disappointing. So Dr Davies suggested I try the new specs for a week and take notes of what wasn't working for the distance, which is what I did. I noted several issues, including the fact that my eyes seemed strained when wearing them under LED lighting. This info was communicated via email. I did state that I wouldn't be back, that I would wait later in the year and attempt a new pair. I never received a response, maybe due to my comment, but would have thought I would have least got an OK or something. I'm not trying to run the business out of town. I prefer the smaller businesses rather than the big box stores, but I can get glasses and "make it work" anywhere. This is just one opinion, and maybe others will have better luck, however I will seek services elsewhere. So, 2 stars. 1. Dr Davies. Seems dedicated. 2. The store was clean, well maintained. Yes, clean matters.

Dr McDowell is a great eye doctor. He takes his time with his patient, really listens, and is very…read moreintelligent. I have been a patient since they opened and would not go anywhere else. Definitely recommend this doctor.

Dr. Drezlinski is the absolute best. Office staff is incompetent, disorganized, and insulting to…read morepatients. We will continue to go to Dr. Drezlinski but will go to CostCo for Glasses.

The staff was friendly and the doctor was thorough, no doubt. The glasses selection was sufficient…read more Getting the glasses has required a two week wait, two appointments and then I learn I can get the glasses at a time. What?! My husband's glasses were wildly expensive and they came in after two weeks, and they forgot the coating. So off they go back to be remade. Another two weeks. This is frustrating for items that cost two car parents apiece. Maybe I'm old fashioned but these issues could have been mitigated.