For months I have been planning to have the carpet removed and hardwood flooring installed in my…read moreolder 50's era home. Unfortunately during the job, it was discovered that the 1/2" sub-flooring was damaged (previously or during the job). I chose to have it replaced, and while the contractor did replace it, they chose a thickness (between 1/2" to 3/4") by mistake. This resulted in the obvious "ridge" that can be seen in the pictures below. Now I was in a situation where, I'm facing either living with what feels like a "small rug" buried under my beautiful hardwood flooring OR pull it up and address the sub-floor height difference. You may be asking: how does Jason (BPS Southeast Flooring) fit in? During this hectic situation, I was looking for SOMEONE that I could TRUST to give me solid advice on the situation and my options. Specifically someone OTHER than the contractor who did the original carpet demo / flooring install. Jason delivered exactly the guidance I was looking for and more. He is extremely knowledgeable and serious about his profession (all things flooring including hardwood). He drove a total round trip of 1 hour, and showed up 20 minutes early. There was no sense that he needed to "sell" me on anything in particular, he only was there to give his opinion on the options and he did exactly that. Even his consulting fee was extremely reasonable (so much so that I doubled it in light of the value of the information and guidance I received). While I cannot attest to the actual "install job quality" that can be garnered from BPS Southeast Flooring (I have not hired them to install any flooring as of this review) , I feel VERY confident in continuing to do business with him for all my flooring needs now and in the future. And since I will be continuing this job myself, I will be purchasing any further flooring material from BPS Southeast Flooring in the future.

Jason at BPS Southeast was great to work with and was on top of things. He did our hardwood floors,…read morecarpet and Luxury Vinyl flooring in our house that we gutted. He helped us find exactly what we were looking for and his installers did a good job. I would definitely recommend BPS Southeast for any flooring needs.

We were dreading replacing the carpet in our condo but we so needed new carpet. Tammy answered all…read moreof our questions up front and made the whole process so easy. The hard working crew was polite and professional. They left our home clean from any debris and no damage to our walls or trim - our closet doors even work better after they rehung them. Tammy also made sure that our two indoor cats would not be disturbed too much during the project. In today's world it is hard to find folks who will give you excellent customer service, professional installation, quality products at great prices and industry knowledge. Getting our new carpet from Lake Lure Flooring has made us fall in love with our home again - it will be so much easier to maintain and it looks beautiful! We highly recommend Lake Lure Flooring - thank you so much!

While the flooring work itself may have been completed, the professionalism afterward was extremely…read moredisappointing. After finishing work at my girlfriend's home, the worker who performed the job contacted her personally and said that if her relationship ever didn't work out, he would be happy to take her on a date. He had been inside our home, knew she was in a committed relationship, and this crossed a serious professional boundary. Regardless of intent, this behavior was inappropriate, made us uncomfortable, and damaged our trust in the professionalism and respect customers should expect when inviting workers into their home.

Everything was perfect. Arrived on time job very well done absolutely no complaints. Have hired for…read morea second job.

From the owner: We are a fully license and insured company…read more We have been in the wood flooring industry since 1991 most of them in the south (Louisiana, Mississippi, Alabama, Florida, North Carolina) We sale the way we like to be sold by giving as much information as possible. That is why we like to inform and educate you so you can make a wise choice when buying your hardwood floors. After all it is a big investment By using us you are garantied that you will always get the owner of the company and not just an employee We specialize in custom installation borders, inlays, medallions and custom refinishing (dark or difficult colors, pickles) As a member of the National Wood Flooring Association (NWFA) we adhere to high industry standards on our installations and refinishing work We hope this information will help you make a decision that you'll enjoy for years to come

I can't say enough about this company! They are the best by far. My experience with Creed was…read moreexceptional. He did an amazing job. I am beyond pleased. Would recommend. 5 star company!!!! LOVE MY FLOOR!

We needed a refresh on an oil-stained pocked old two car garage floor. Creed did all the work…read morehimself, grinding and filling the floor, optimizing the apron and the steps out of the garage and completed a beautiful new epoxy floor. We now have essentially another room in the house. Can't say enough good things about Creed's prompt response, his work ethic, and the quality of his work. Will be recommending to other folks in the neighborhood.

Steve at Hilltop Barn Wood is awesome and helpful!! He helped me find a walnut slab that I needed…read morefor a project. While there I saw a bunch of cool barn wood as well..will have to go back for my next project! Thanks for all you help Steve!

I went to Hilltop in February to have them make me a custom 8 foot wood slab. Dealt entirely with…read moreJared throughout the process. They had issues related to a mill being stolen but I was willing to wait because they're a small, local company. So Jared says my slab is set to be cut first week of May and he contacted me May 3rd to verify measurements and he says they're getting ready to cut it. That's the last contact Jared had with me. I recommended to my family to go to hilltop for an unrelated wood project. While they were at hilltop in early July, they asked about the status of my wood slab and were told "yeah, we couldn't do that". That was the entire explanation. I never heard from Jared. Horrible customer service and honestly would never do business with them. I'd still be waiting if family members hadn't happened to ask while they were there. Do yourself a favor and go to Asheville Hardware instead, I walked in and had my pick of over 100 slabs, got one for cheaper than hilltop quoted me and had it in my garage that same day. So hilltop took 6 months and I got no slab. Asheville Hardware, I had a slab in my truck within an hour. The owner of hilltop left me a voicemail after I contacted them. Apparently he had no idea any of the issues with my order or the customer service I received which isn't a good sign for an extremely small business.