Book a ride No show and when 8 called the only answer was .... Sorry No Help and no service

my husband and i recently used Lake Norman Shuttle and we were so glad we did! On time to the minute and excellent courtesy driven service! Can't say enough about using Lake Norman Shuttle. Give them a try, you will be glad you did! Alana & Jack. Cornelius, NC read more

The dispatch woman was so unattached to job I had to repeat myself 20 times. I kindly asked the driver to cancel the ride as I didnt need it anymore and the driver Edward decided to call me vulgar names and curse me and then comtinually call my phone to harrass me. If you want to be treated like a decent human. Do NOT use this company ! read more

Not dependable! Did not pick me up at prearranged time for taxi service to airport. I called them when 10 minutes late & said would be at least another 30 minutes. I cancelled service & drove myself. They did not care even though knew it was airport transport & had been scheduled the previous day. read more

Our family has been using this company for awhile. This is the only company that we will use. Bob is great couldn't ask for more. If you want a reliable company and clean beautiful car service look no more. I'm happy to give them 5 stars. You won't be disappointed. read more

This is how local companies end up going out of business! We were visiting family from out of town and needed a shuttle to the airport. I booked with lake Norman shuttle to try to give a local entity some business rather than use uber or Lyft like I normally do. I should have known this was a bad idea from the start. First I tried to book online and received a confirmation email with no price quote. I booked two days before departure and decided to call if I did not receive more information. When I called the following day the woman that picked up the phone was unprofessional and did not seem to know any answers to my basic questions. For example I asked if I would receive a confirmation email with the price and pickup/destination date, time and details. (You know just the standard email ANY shuttle company would give). The woman handling the phones seemed confused and annoyed that I was even requesting this information. She eventually sent me an email but I was unsure about this company and decided to have uber on standby just in case ...and thank goodness I did because as you might have guessed the shuttle of course never showed up! - we had flights to catch and arranged for pick up for 7am I even called at 6:45 am to confirm that they would be there by 7am. They picked up the phone and confirmed at 6:45... but of course by 7:15 still no ride!!! And this time when I called (3 separate times) no one was picking up the phone. We had no choice but to book an Uber so we wouldn't miss our flights. But wait there's more....Of course the driver for this company called after we were already in our uber for over 30 minutes ...I politely informed him that he was over half an hour late which is unacceptable especially when the passengers are going to the airport ...to his credit, the driver did apologize but if you are in Mooresville, Charlotte or the lake Norman or surrounding area and need to be somewhere DO NOT use this company unless you really don't care about making it to your destination...thank goodness uber was available to save the day and our flights! read more