I have had two accounts with these people for 6+ years. Never a late or missed payment during…read morethose years. The kind of customer everyone would love to have. After an electrical fire, which we was told may be due to their lines/etc, destroyed our shed, part of garage and AC unit, it knocked out power to our house. We discovered this on Christmas, in the freezing cold, with 3 very young kids in tow. So naturally we called LREC to get the power on again. Unknown to us they had disconnected the primary account for the house after/during the fire so we only had one "active" account. So they send someone out to check that meter, see it's fine, and then proceed to bill us $75 for a improper service call. We didn't discover the charge until the bill was sent. During future calls to find out why the power was still off they never once felt the need to mention it. It took two more days before they finally sent someone to turn back on the power so we could heat house. Now here is where the real fun begins. We call to see about the charge and are connected with their billing supervisor. She was totally unsympathetic to the fact our kids had to deal with the cold for two extra days while they figured out what's actually wrong with the power. When pointed out that it was *their* mistake in going to the wrong meter her defense was "It was the only active account. The automated machine says there'd be a charge if there was no need for the call". We kept pointing out that it was their incompetence that led to them going to the wrong meter, not ours. If we called about an outage wouldn't it make sense we'd be talking about the disconnected account? Her response was to just keep repeating it wasn't their fault and was ours. When asked then why didn't we get a call when the service got knocked out, which the Fire Department that put out our fire said they *should* have, her only response was they didn't have to. As we were unable to come down in person and try to settle this mater we sent a family member down there. They proceeded to lie to her that they could have charged us for fixing the actual line too, which while on the phone with us they said that there would have been NO charge had they went to the right meter. So they lied to an elderly woman in order to swindle the payment out of her. I understand due to the monopoly privilege utility companies enjoy someone can't just choose another provider, but I feel that anyone thinking of moving into an area LREC covers should be aware of their very poor customer service, and billing supervisor who is more concerned with flexing what little power they have in order to feel better about their own failures in life. As long as Angie, the billing supervisor, works there I'd advise folk to expect to be exploited. Because according to her, if they don't have a legal obligation they don't care if they have a moral obligation. As long as she's employed there it can safely be assumed that LREC approves of this type of coldness and blatant lying out of their employees.

From the owner: DirecTV & Wild Blue High Speed Internet Servicesread more

No issues here. Been with Carroll for years. Just moved and had good customer service and…read moreassistance when I had to make a change.

One star for being consistent ......consistently out! Constant power outages, this electrical COOP…read moreneeds to fix their $h1t! terrible service and 15-20% more expensive than SWEPCO.

Jason is an excellent electrician. He installed an EV car charger and a 220 outlet. Fast turn…read morearound, professional installation, good communication and great price. If you need any electrical work, I would recommend.

its the only electric I can get here their internet is great but electric sucks every time it rains…read morewe loose power and it takes hours to get some one out to fix it. we pay out the but for service only to be out for hours. you would think with the modern technology this wouldnt happen but instead of getting better it gets worse every year. The younger generation that has taken over dose not have the since of urgancy they used to have. Also I have had issues with customer service lieing to my face. There is some good people that work there but as older ones retire the newer ones just done believe in honesty and urgancy.

This is my 43rd residence. I have NEVER had such an easy, professional and welcoming experience…read morewith a company- let alone a utility company! Christina Thomas is a stellar employee to represent your company. Whatever y'all are paying her isn't enough. Let's be real- I'm taking time to write a 5 star review for a utility company-- that's pretty crazy! But that's how kind and helpful she has been helping my husband and I get settled in our new home without stress. Thank you Christina! AVEC is blessed to employ you!

AVECC is simply amazing! From top to bottom, they are a co-op that truly cares about people. They…read moreare friendly, professional, and extremely hard-working, in their efforts to better the lives of the people in their area. I couldn't be more impressed by AVECC and am proud to call them a partner!

If it rains Guarantee your electric will be out for 4-10 hours. We had a small thunder storm this…read moremorning electric was off for 5 hours absolutely Ridiculous

For the second time my power was turned off abruptly without notice. We called in to fix this issue…read moreand she said they sent us an email that the balance was overdue so they turned it off. We looked and never received an email or a bill in the mail concerning this issue. She used another email and it still did not come to us. This is clearly an issue with their service not us yet she refused to waive the turn on fee. Her name was Cheyanne and she was rude and condescending and should not be working in customer service. This company is predatory. If you have the option to not use them then do it. And if anyone is interested in going in on a lawsuit against them I am definitely willing. These people are using illegal tactics to pray on their customers and these companies should be held accountable.

I am extremely dissatisfied with the company's utility billing practices. As a solitary occupant in…read moremy 2-bedroom apartment in 1200 North Cedar Ave, I have experienced exorbitant and unwarranted charges on my water and electricity bills since December, despite utilizing these amenities sparingly. This occurrence is unacceptable and has left me feeling frustrated and aggrieved. I paid $198 for December, $294 for January, and $323 for February. This is ridiculous! I work, and I am most of the time at work. How much water and electricity a single person should use to be $300???? Tahlequah is not NY. I lived in many states and larger apartments and never had to pay that much!