Absolutely love my kiddos freshened look. Melissa was a doll, she did an amazing job handling him…read moreand a phenomenal job with his new hairdo. Thank you, ladies, for such a wonderful experience.

They are amazing folks. They take extreme care of my two Shiba Inu's. They look beautiful when I…read morepicked them up.

My husband and I traveled all the way from Placer County to Lake County for a pet rat. Our local…read morepet shops here no longer carry pet rats. This actually ended up being a good thing because we found Chesty's! We called the Friday night before we were going to make the 2-1/2 hour drive and spoke with Gina. Gina was so friendly and knowledgeable and she even took the time to text us pictures of the pet rats she had available (amazing!). When we got there the next Saturday morning she was so helpful and let us handle and get to know all the available younger pet rats. You could tell how much she cared for them. The rat we chose was a little bit older and was in with one other rat. I was worried about leaving the other rat alone but Gina assured me he wouldn't be alone for long. We took our precious boy home and a couple of days later, I got a text from Gina with a picture of the other rat with two new companions! She didn't have to do that, but she did! She's amazing, and we truly had a wonderful experience. Our boy, Romeo, is doing great. Thanks again, Gina, for everything! We highly recommend this business!

What a great shop- the best pet store in Lake County. Theres no other pet store that has the…read moreknowlege that the staff here has.

They are absolutely horrible. We tried to take our dog there for after hours emergency since he had…read morea rattlesnake bite. They refused us because it had been 12 months since his last visit. Said the emergency services were "only for clients". Proof they don't care about animals. I am so appalled at this. I would not let them take care of my dogs or give them my money after this.

My experience with Middletown animal hospital has been passed disappointing. I now have a dog that…read moreis no longer a happy energetic poodle. He is dull, unresponsive to normal commands or even to calling his name. He stares at nothing for minutes and looks at me blankly. I brought him in because of a pain that he was having at night and I was concerned about his elevated B.U.N. leveI reported in his blood work done a few months ago. I emailed for his medical records and my concerns about his pain on a Saturday morning. I was emailed back and told that there was no available time on Saturday but to bring him in on Monday. I brought him in on Monday and there was no record that an appointment was made. I forwarded the emails to the office staff immediately. The staff went back to talk with a doctor and said she had time at 1:30 and during triage, Megan stated to leave the dog and they would start drawing his blood for testing. So when the vet was ready to look at him, the blood tests would have already been ran. This did not happen. I met with Megan the tech and I explained the pain he was having to her along with what his symptoms were. Bad breathe, lip smacking and gagging with no vomiting also the appearance of what looked like reflux to me. Dr Isabel V. never came in to talk with me. Instead she called at 1:30 and said she examined my dog and that he had impacted right anal gland and after having a difficult extractingly the gland he would not put his right leg down. She said his knee probably was the problem and that she needed to do an x-ray and in order to do the X-ray Dr. V sedated the dog. She oversudated the dog. It took him over 48 hours to come out of it and to stop shivering and panting. It's been 10 days now and the dog I used to have is gone. He has no personality, lost and confused all the time. Again, I requested his medical record and blood work. After reviewing the paperwork, I saw that the notes taken by the vet tech were not conveyed to the veterinarian. Dr V proceeded to work on my dog with no idea as to why he was there except for he had pain. In the end she prescribed gabapentin for a possible muscle issue because of high protein in his blood. The lack of communication between the Saturday office personnel, veterinarian tech and the doctor has literally destroyed my dog. But to make matters worse, he still has pain and I don't know what is wrong with him. I called back again and asked to have Dr V call me. When she called me back. I explained to her that my dog did not recovered from the sedation and that he was over sedated, her response was that he reacted well to the sedation. I explained to her that his problems still exists and the prescription of gabapentin only triggered more intestinal issues and that it appeared to me to be reflexed. Dr. V quickly flipped her prognosis and prescribed surflate to coat his esophagus and stomach lining because on the acid would inflame them. She did not suggestion to bring him back in to confirm my thoughts on what was wrong. She did not apologize or explain why she did not even come in to talk to me about what was wrong with dog. She just suggested another prescription. I would like to note that this is the third time I brought the dog in with the same symptoms. The first time Dr. V described prednisone and a cough medicine, the second time it was because he needed his teeth cleaned and now the third time, he prescribed gabapentin because of the protein in his blood. I do not have the words to explain how much it hurts to see my pet disappear before my eyes into a shell of a dog. I am so angry at myself for trusting Middletown animal hospital in Middletown CA.

they suck. took my Pom there a few years ago she could not breath.they made me wait while she…read morestruggled to breath so,long that other people were asking why we were waiting so long. Gave us some pills that made her worse. Had to go to the emergency pet hospital in Santa Rosa. where she died. They tried to save her but those vets in Clearlake are who killed her. She was they tried to sweetest girl.

I'm new to Lake County so my regular Vet isn't here. I made an online appointment for my sick fur…read morebaby. I called to make sure that the appointment went through on their end. I was repeatedly put on hold for 25 minutes. When she came back on and tried to put me on hold for the umpteenth time I told her no I wasn't OK with being placed on hold yet again that she'd been putting me on hold repeatedly for 25 minutes and that I was trying to confirm my appointment for my sick dog. Instead of addressing my sick dog or confirming my appointment she decided to spend the time arguing with me about as she put it she had only been placing me repeatedly on hold for 21 minutes according to her. In the time she decided to spend arguing with me about how long she had been repeatedly putting me on hold she could have more than confirmed my sick dogs appointment. I needed a caring regular Vet in the area what I got was an uncaring argumentative person who likes leaving people on hold. I'd rather drive all the way to Penngrove to my dogs regular Vet that actually cares about pets and their owners than deal with this kind of crap. I saw the bad reviews this place has gotten from pet owners when I came to leave my review. I can understand why now and I didn't even make it there because of a rude uncaring individual who probably shouldn't be answering phones for anyone. Feel free to call me Clearlake Vet. (707) 758-2872. I actually love my dog and want him to have the best care possible not rude people who are more concerned with arguing with me about repeatedly putting me on hold for almost half an hour and could care less about confirming my appointment for my sick dog. UPDATE.. Why even respond to my review with someone from your office is going to reach out to me. Because I left this review 9 days ago with my phone number clearly on it and absolutely no one from your office bothered to call me to address this situation. You might as well not even bother to respond to people's bad reviews and call it a day...

I've been trying for several months to schedule an appointment to have some feral cats…read morespay/neutered. I always get the runaround. Today their website stated that appointments for Sept. could be made starting at 6 in the morning their website was not available for an hour and at seven you could no longer schedule an appointment. They are not serving the needs of Lake County!

They are very buisy So I was put on a waiting list after I filled out the application but they…read moretried to help me a few times and thank goodness because I missed the first time they called me so i thought i lost my chance and then they called again it was the best birthday call a girl could ask for.My pup healed nice and everyone was really nice

They get 5 stars from me. She got 2 fox tails out of my little dogs ear. And found his teeth were…read morereal bad. Had a bad absent in 2 back teeth which she pulled. So bad could have caused alot of internal problems. Poor little guy, they can't tell us so we didnt know. Of course it was pricey, but better than the other Vets. Thank you Jerri Your the best.

I took my dog to talk to some one about getting nails cut ? lady looked at me laughed said Jerry…read moredoes not need another customer because she has over 12k now sorry laughing at me ... I do not know what to do but seems very unprofessional and mean " I do not recommend this place at all

Fantastic people, fantastic service! There is a family located at the corner of George and Mathews…read moreRoad in Lakeport who have had over 30 complaints about their dogs chasing and killing domestic livestock. We called Lake Co AC when these dangerous dogs were once again in our pasture attempting to kill our sheep. The officer went above and beyond-even crawled into a culvert to pull out an injured sheep who had attempted to shelter there! Sadly that ewe died from her injuries, but we are working with AC to hold these terrible dog owners legally accountable for our losses!

I called about some dogs that were constantly barking and they came out that same day and talked…read morewith the owner and now we don't have dogs constantly barking. I am so appreciative!

An outstanding rescue specializing in smaller dogs, they really do an amazing job fostering and…read moreevaluating the pups very carefully. They have my eternal thanks for saving our wonderful Roxie from death at a high kill shelter in central California. She was the most gentle, sweet and insightful dog, and as difficult as it has been to lose her I am so thankful to have had her for the time we did.

If this is the same rescue that was based in Orange, CA in 2005, and then relocated to MN for a…read morewhile, I have a boatload of praise for these people. I am happy to say that Ricky, the apricot and white Malti-poo who was rescued with his sister (Lucy--of course) is still very much alive. He is a wonderful little guy and I feel so fortunate to have adopted him 12 years ago (when he was about a year old. I support rescues with contributions when I'm able to make them. Little Bow Wow is superb.