This place is an absolute joke. If you have to deal with Lori you might as well throw your…read moreappliance in the dump and buy something new. They quoted me that the entire Fridge needed a new sealed system and it turned out that it had a little debris in the line and had to be flushed out. So I brought it in to get repaired and when I went to pick it up, it had a door ding and they claimed it was there.l when I dropped it off. Mind you, it was a brand new fridge.

From the owner: Alexandria Appliance Service Provides Factory Authorized Service, Home Appliances Dealers, Marine…read moreEquipment, Supplies And Repair, Marine Engines And Repair, Washing Machine, Refrigerator, Freezer Dealers, In Home And Shop Service to the Alexandria, MN Area.

Dean has done repairs for us over the years. He is knowledgeable, friendly, dependable, great at…read morecommunicating and giving updates on the parts that were ordered and prompt service. Will continue have him for our repairs.

Excellent service! We had three appliances that needed repair or adjustments. Dean was prompt,…read moresuper knowledgeable, reasonably priced and, my favorite thing, didn't try to sell us any parts we didn't need. He just knows how to fix things. He replaced a part on our dryer that was out, tuned up our ice maker in the fridge (I was sure it was going to have to be replaced but he was able to adjust it instead) and calibrated the thermostat on our oven. Great job and a nice guy!

CARE worked to get my range fixed when others said it couldn't be done. I definitely recommend the…read moreCertified Appliance Repair Experts. B. O'Brien

Timely, knowledgeable and reasonably priced. I called on Monday, he came that afternoon, and he…read morereturned on Wednesday with the ordered part to complete the repair. I could not be happier with his repair of our washing machine. Highly recommend Certified Appliance Repair Experts.

Have an appliance issue? These are the guys you call. Collin came out to our house when our Asko…read moredryer stopped working. He was able to diagnose the issue and fix it fairly quickly. Our dryer was up and running in no time. But the thing that stood out was their guarantee and professionalism. The same dryer had an issue within 60 days and they came out and fixed it, quickly and easily without an extra diagnose fee. Major kudos and thanks to Collin.

I'll be honest- the service was great, but there was a lot of miscommunication on price and…read moretimeframe when we called. I did the online form after calling and not getting ahold of everyone. Someone called off the online form and told me it would be a couple days and that it would be X amount of money. Then someone returned my call and told me same day was possible and it would be X amount of money. Long story short someone was there that day to look at our dryer. We paid a service fee and then we paid another time for the item to be fixed. I was a little confused because I thought it would be taken off the total but I don't know. Overall it was fast service and the tech onsite was friendly and fixed our unit in no time. Super thankful that they were responsive, but internal communication could be better.

Actually fix the issue and not stand around and bill me for labor. Then then tell me that my dryer…read morevent is causing the dryer issue. And my washer issue is the pump that's why my water smells.

Roger was very professional and pleasant. He was able to diagnose the problem with my washer within…read moreabout an hour. I appreciate his service today even though I ultimately decided to buy a new washing machine instead of paying for parts for my old one.

My GE dryer is making a loud squeaky noise and taking a long time to dry our clothes. I called GE…read moreas we are still under our warranty. UNFORTUNATELY, the service repair is contracted to CROSSTOWN! I was scheduled from 8am-12pm TODAY. I received a call from Crosstown who said I was not on the schedule and I argued that I was. The dispatch lady from CROSSTOWN had to call me back and when she did she stated there were 2 tickets for my repair one was in fact scheduled for TODAY FROM 8AM-12PM and the other one wasn't scheduled so she canceled the unscheduled ticket. I was to receive a call when the service guy was 30-20 minutes out. I never received a call so I called CROSSTOWN and the guy (Jordan) was a JERK and told me that he was going to cancel my ticket since he didn't know when the service guy was going to be here. I told him DO NOT CANCEL MY APPOINTMENT and demanded to know when the tech was going to be here. I am now being told it will be between 1 and 3pm today. This is HORRIBLE customer service!!! And now that they saw my review they canceled my service all together!! Oh Jordan how about you tell the truth! Here's my email confirming my appointment for today from 8am-12pm!! Why would I need to contact you BEFORE my appointment? CROSSTOWN called ME this morning SE the photo below of my call log from CROSSTOWN not vice versa! You had 2 tickets for my address one that was scheduled for today from 8a-12p and one that was scheduled. You're dispatch canceled the unscheduled ticket. I called when I hadn't heard from the tech by 1140am to see why I hadn't heard from him and when he would be here as I am missing now a full day of work for your pettiness! This is not on GE this is on CROSSTOWN. GE has been great to deal with and have gone above and beyond because of your poor service!!

Yikes! The freezer and ice maker in our GE Profile refrigerator quit working! Crosstown Appliance…read moreRepair was able to send Tim out right away to look at our issue. Tim came back a few days later after our part came in and fixed our fridge. PROMPT, FRIENDLY, KNOWLEDGEABLE, and GREAT COMMUNICATION!

I can't say enough great things about this company. Fast, efficient and really friendly service…read more Jane was a rock star. I didn't need to wait 4 days to get my parents refrigerator fixed. She got here in under 30 minutes, and it only took her 30 minutes to fix the problems. Very price friendly also. I wish I could rate them over 5 stars. They are a must to have on your list for your repairs.

Refrigerator stopped working. Jane Hurley to the rescue! Repaired my fridge in less than 2 hours…read more Great customer service. Professional and knowledgeable.