The office staff is unorganized and charged unsubstantiated fees, failed to apply a prorated rent…read morepayment and sent my account to collections without notification after I tried to resolve to no avail. Rent was paid timely and I had no reason to stiff them on the final payment, I only wanted answers before paying. When I tried pay with the Central billing company, they had no record of my account so I gave up. Now months later they hit my credit report ruining my excellent rating. I am disgusted to say the least.

If I could give this place one star I would! I planned to move in during the ending of July. I was…read moretold my apartment would be ready by then. I was told to set up all my accounts as far as electric and rental insurance and so forth. I did all of this within a day and emailed the person working on my move in I didn't hear back from them until one day before my move in date! And I called and emailed for weeks with no answer. So I had to find another place which they took care of everything within one day! I called to ask them for my $200 admin fee back since I did not move in because of no response and these people up until today have still not refunded me my money back!!! I will take it as a loss but please be careful these people are thieves! If you can find somewhere else to live I suggest you do so! Update** It is now December 2021 and these people still have not refunded me the money they owe me! Take my advice move elsewhere to more honest people who are professional and actually return phone calls emails and voicemails!

Just want to say these places messed up my credit…read more.. You sign a lease that puts you at $875.00 a month and comes your third month and your rent is $975.00 and they say, "it's the new fees for water". I know that was not the case, so I pay $975.00, and for the next three months, my rent is now $1050.00. I still have not made it to my new year and my rent keeps going up. I did not get a chance to pay $875.00 a month as I agree to when I first moved in. Also, you are the exterminator, maintenance, and security. I so wish I never rented this place out. I would be living in a better place if I did not sign this lease With Brookview Apartments. If you move forward and sign their lease beware of getting bamboozled. Oh, one move thing if you are a single parent, the county of Douglas does not have or will help anyone that lives in Douglas county. Is means if you are needing rental assistants or utility assistants. you will not find it and the daycares are very expensive. The prices that are listed online are not the true price that you would pay. Just add on another $300.00 bucks and that is what you would pay. So if you move here Good Luck!!!!!!!!

i have thought about doing this for about 2mths now, I had to ask myself.. "if this person is just…read moreignorant to providing customer service or just hates her job".The neighborhood, is quite. The apartments are very old, so dont go looking for "luxury". However, I will tell you i avoid the Leasing Office like a plague. Alana is a repugnant NON human being. She will rudely provide you instructions with a SMILE on her face. For Example, I had a question about my payments at the time of move-in. She sent me a welcome letter, I wanted to clarify the "payment/monies due". She responded to me by saying, "did you read my email". strike one! i let her know I did but I already gave yall a certain amount of money, She goes and looks at something then apologizes because she didnt realize i already made half of the payment. Had she listened to her customer, all that could've been avoiding. People who write in the comments that she is an angel, obviously dont know when someone is being condescending, her hidden talent is that she can tell you to F*#^K Off with a smile on her face. I am currently locked out of the system they use to make payments on rent, I called and got Alana and immediately knew, i was not gonna get anywhere. I let her know that I cannot get through the conservice to pay my rent, I used it once but cant get back in... I called multiple times, the hold time has exceeded 45mins, EACH TIME She cuts me off says, " we have a new system, are you using that"... ARE YOU LISTENING TO YOUR CUSTOMER? I stated that I used it before. She is soooo thirsty to tell me , "I cant help you" she not even listening to the call. Long story short, She repeated her self 4 times, without letting me get in a sentence of what my concerns are. Then brushed me off to tell me to call them again. but if Im late on my rent, I bet yall have that information tho!! AS A CONSUMER, living on YOUR property; AS ASSISTANT MANAGER, you are supposed to assist your tenant, with making payments, even if it requires you to reach out to someone via email..THEN DO IT! there is NO WAY that this "rent paying" service is SO THIRD PARTY that you cant SPEAK TO ANYONE on behalf of YOUR TENANT. as a member of management, it is UNACCEPTABLE for the words "I cant help you" to leave your mouth. Alana you need to check your self, "SIS". Other then the devil in the leasing office, I love living here!

STAY AWAY, STAY AWAY. This apartment complex has mold issues and management is in denial about…read moremaking the correct repairs. I had mold in my HVAC ducts. Other Tenants had mold in their closets, cabinets. They do not want to make repairs, property is going downward, and they are not upgrading it for the money. DO NOT PAY RENT IN AN APARTMENT THAT WILL KILL YOU AND YOUR FAMILY WITH MOLD EXPOSURE STAY FAR AWAY

Our experience here was just okay…read more They have 2 sections: one side with the 1 and 2 bedrooms, and the other side with 3 bedrooms. We stay on the side with the 3 bedrooms, therefore, we have no gate, and in order to access the gym, pool, or go the office we have to drive to the main side (not sure why they designed it this way). The reason that I'm giving it 2 stars is because we had a lot of issues with our apartment before we moved in that management vowed they would fix; they did not AND we still have the list with all of the issues. The maintenance here is below average - it takes them forever to fix items and Wesley Ponds apparently have a 2 day or less guarantee on certain fixtures. If they are not fixed in that time frame, you are supposed to receive a discount on your rent for the following month. That policy is a BIG joke. Lastly, for some unknown reason, they extended our lease out by 8 days and no one can say how that makes ANY SENSE!!?? They do not keep the grounds nor the trash compactor clean, and they have duck "funk" everywhere (from the pond)! Every morning there is trash on the ground, dog poop almost everywhere, and every so often the trash compactor is severely overflowing. Pros: Cheap rent Cons: Sucky maintenance, does not follow through, trash and poop everywhere, no easy access to the main office nor the amenities, and questionable procedures.

Misti Thompson is the REGIONAL Manager here. Annie Golden is the PROPERTY Manager here…read more Misti is a bubblehead. She doesn't know her job or acts like she doesn't. She uses her staff to do her 'dirty work' for her and then report back to her. Have concerns? Illegal entries, repairs ignored ?, No water ? No heat, No air ?, Excessive Roaches ? Water Heater issues, Plumbing issues ? ... I have news for you. You can LOOK to be ignored by staff. Whether they're doing it at Misti Thompson's directive or on their own, everyone is going to be liable in the end for not fulfilling their obligations and duty to repairs and failing to make my unit uninhabitable as I resided on this joke of a property. PROPERTY manager - Annie Golden has an OBLIGATION to handle PROPERTY issues. However, all she seems to do is pass resident emails and concerns to Misti Thompson (REGIONAL Manager) who simply sweeps issues under the rug. Under this new management, residents are moving out on a REGULAR basis and I'm now one of them. Thank GOD ! They try to 'force' residents out who speak out about concerns or repairs not being made by illegally entering their units to make you feel intimidated and uncomfortable, ALLOWING heath and safety issues to persist threatening residents bodily harm. This is considered intentional negligence. This is when a resident has notified management and/or maintenance staff of a health and safety hazard and in turn office staff KNOWINGLY and INTENTIONALLY refuses to fix or repair even knowing the danger it poses to the resident. Misti Thompson is the head witch (replace the w with a b) on this property apparently getting her directive on which residents to ignore from Tonya Nickerson ( The VP over Four Point Properties who used to be a property manager here herself and was no better attitude-wise). Misti Thompson has her little 'flying bats' (Lonnie Ivey, Annie Golden) that she directs to do her dirty work for her and they just 'fly around her' and do whatever they're told even when they KNOW it's unethical. In doing so, it makes them liable and therefore accountable. The residents who are departing or being forced to leave are the ones who KNOW their rights and KNOW when those rights are being ignored or violated. They recognize a landlord who neglects to fix repairs and takes no accountability for letting things fall apart and deteriorate. They recognize a horrible landlord. The mistake that Misti Thompson and her staff fail to realize is that we're smarter than she thinks. Her staff kisses her a-- and licks her butt crack, but those of us with an educated background know the consequences that she can face when we report this property and when we do so, everyone on this property, including the VP is going to have a LOT of questions to answer and a LOT of penalties to pay along with some very harsh legal consequences. In dealing with Carrington, get cameras (for INSIDE and OUTSIDE) of your unit, get EVERYTHING in writing including their refusal of repairs and yes ---when Misti or Annie REFUSE to answer any questions or concerns that you have--and your emails go unanswered, it's a red flag of guilt. Misti was quick to not renew my lease--NOT because I was not an on time paying resident -- but because she's AFRAID of a resident who KNOWS their tenant rights and KNOWS how and who to report her to. She wants residents here who DON'T know their rights and who DON'T know how to make her and her 'flying bats' working under her face the consequences of their intentional neglect of repairs and illegal entries. I'm smarter than she is and therefore a 'threat' to her. Me leaving in no way stops nor ceases any legal action against this property nor other entities that will be notified of the legal action brought against her. Carrington Point's punishment is coming and all parties involved will be listed and called out by name in that lawsuit who failed in their respective duties and legal obligation. I'm not one of the ignorant ones and they know that. They want me gone because they know the punishment I'm going to make them face. They're afraid and they should be because I have enough evidence to take them to Court and all the years of living around dry rot, mold, water damage and structural damage that they CHOSE to ignore to answer when I brought to their attention, is NOW going to the Court where they WILL be accountable for answering the judge and the building inspectors. They won't be able to ignore THEM when they're asked some VERY pointed questions Misti Thompson and her staff make the mistake of thinking that their residents are just as stupid, ignorant and clueless as they are. Prove them wrong and show them that you KNOW how to make them face the consequences. A public record LAWSUIT hurts them more than you know because it STAYS on the record and is available for public viewing at anytime by anyone. Have low standards ? Welcome Home to Carrington Point !

If u don't care about possible mold or water damage this is the place for you. I haven't been…read moreliving here for more than a week and the ceiling is falling in and actively leaking water and i was told to "wait for the ac unit to thaw out" and then they can try to repair it. The maintenance staff is unprofessional and untrained all around. Apparently this is not an emergency to them because when i called the emergency line there was no answer and when i went to the leasing office as soon as they opened today and told them about my issue they told me they would "come as soon as possible" i never saw anyone until 4 or 5 pm which a couple hours before they closed. And all the "maintenance" man did was look at the ceiling and go upstairs and never come back. The leasing office is no help like i said we were told to let our ceiling just continue to drip and break down. This doesn't seem like a place that puts their tenants safety concerns first. I'm sure if it was about money or rent being paid they'd have a faster response time. Overall though don't live here if they won't come and fix something as serious as water damage i can only imagine what else they just dont care enough to fix in a timely manner.

I had a great experience living in this apartment and would definitely recommend it to others. The…read moreunit was clean, spacious, and filled with natural light, making it feel very comfortable and welcoming from day one. The layout was practical, and the appliances were modern and well-maintained. One of the best parts about living here was the location--it's incredibly convenient, with easy access to public transportation, shops, and restaurants. Everything I needed was just a short walk away, which made daily life really easy. The building itself felt safe and well-kept, and management was friendly and helpful whenever I needed assistance. Any minor issues were handled professionally, and I appreciated the overall responsiveness. Overall, this is a wonderful place to live. It offers a great balance of comfort, convenience, and value, and I would happily live here again or recommend it to anyone looking for a reliable and enjoyable living experience.

My situation has been updated thanks to mia!!! I wish I would have talked to her before I posted…read morethe 1st comment!!! Talk to her if you have any problems she will surely fix the problem!! These are some nice apartments, just had little complications and miscommunication!! Nevertheless problem is solved!!!

The water bill at this residence is insane. Everyone is charged the same rate based on your square…read morefootage. One bedroom residents are paying between $130-$140 a month; Two bedroom residents are paying between $145 - $165 a month and Three bedroom residents are paying between $155 - $180 a month. Absolutely ridiculous and management has no answers how water bill more than doubled when new owners took over property. The water is bill is more than our electric bill. SHAME. THEFT!!! And don't even mention the entry gate and trash compacter staying broken!!!

Good apartments. Not bad prices. Has car wash station. Is gated and has cameras…read more Good apartments. Not bad prices. Has car wash station. Is gated and has cameras.

A relative selected Avonlea Tributary for their new residence. Many kudos to Andrew, the Leasing…read moreConsultant who assisted me in the initial research/requirements stage utilized darn near real time technology to make this process seamless. The live virtual tours made an impact the decision to move here. To that end, Andrew's follow up was expedient & more than helpful. The floor plans are spacious with modernized appliances, French doors leading to a deck overlooking manicured landscapes of greenery, plants & trees. The complex encompasses a diverse community with friendly, waving neighbors masks & all. The property is immaculate in boasting modern amenities - oasis pool setting with various lounging areas & fire pits, fitness, auto, & recycling centers, a nature walking trail with a few points of entry. The gated community is a five-minute drive off of I-20, & absolutely redefines luxury apartment living. All moved in & settled my relative is very pleased with their new place at Avonlea Tributary, which makes me joyful. Andrew, we thank you kindly for your overall professional, advantageous & top-notch service.

The crime rate is incredibly high. Young ppl who live within the community are breaking into cars…read moreand have even stolen a gun. The community in general is not being cared for. There are no cameras to protect us. Rent is incredible high for these thin walls and floors. Maybe add a grass area where activities can happen, basketball court for these bored teenagers, and increase security. Maybe replace basic carpet with hardwood floors. We pay entirely too much for poor amenities and the only positive is the pool.

I recently moved in and J was so great and helped me through out the entire processes. He was…read morereally attentive and made sure everything was ready to the best of his ability.

I've had a wonderful experience at Birch Landings, and I especially want to recognize Jay for the…read moreoutstanding service he provides. From day one, Jay has been professional, friendly, and incredibly responsive. He truly goes above and beyond to make residents feel heard and valued. Any time I've had a question or needed assistance, Jay handled it quickly and efficiently, always with a positive attitude. It's clear that he genuinely cares about the community and takes pride in his work. His dedication makes a big difference and really enhances the overall living experience here. Birch Landings is lucky to have someone like Jay on their team. Highly recommend!