They tried to tell my insurance company that I consumed 14-16 drinks a day! I would've been dead…read moremany years previous if this were the case. Fooling Insurance companies for over 40 years. Shame on you, Milam. They opening admitted that only 1/10 survives addiction and the recovery process. At least 8 people lost their lives that were in the facility at the same time as I. No big surprise at the Kirkland facility. You may need to update your format every 40 years or so Also, if you were prescribed medication for Seizures, make sure to leave that and any other medications home. They asked me 2-3 times if I was willing to discard my Clonazepam for my seizures, and I told them absolutely NOT, that is my medication. With all of the so called 'recovering addicts" that work there, my medication was never returned to me!!

Great staff and program! highly recommended. It will have a positive impact on your life.read more

I have used this moving company twice and each time they gave excellent service! I would recommend…read morethem to anyone looking for a moving company. They are polite and extremely careful with all the furniture. I have lots of antique furniture and they treated it like it was theirs. If I could give this company 10 stars I definitely would! We don't ever plan on loving again but if we did I would definitely be calling them!!! Thank you!

If you have a family member that needs Rehabilitation do not have them in this facility!!My…read moremother's brother was sent to this facility from the hospital to receive further care before being able to return home. The place smells from the time you step in. Staff is extremely slow responding to patients needs nor do they seem interested. Please avoid having anyone you love and care for placed in the care of this facility!

DO NOT WORK HERE!! It stinks like pee and the staff are incredibly rude! I worked here and they…read morerefused to pay me for my services! I'm experienced and the odor from this place was excruciating!

Their staff so rude and selfish kind .they don't care people or their appointments. they busy in…read morephone scrolling real most of the time . They spend time on phone or sharing coffee They don't know own duty juts they throw duty on each other No one want to take responsibility

Terrible place (named Valley View now). After surgery left my mother-in-law unable to move on her…read moreown, the care she received here was completely unacceptable. In one instance, she was left waiting for four hours before anyone responded to her call light - and when she tried calling multiple times, a caretaker ripped the call button out of her hand and didn't respond her needs. Staff rarely checked on her, and the response time to her needs was inexcusable. This is absolutely not a safe place for anyone who requires round-the-clock care. We will be reporting this facility to the state - elder neglect is never okay.

I would just like this place to get their stuff together. My dad fell out his bed because no one…read moreanswered his call button. His catheter was full. While I was there I noticed his call button go unanswered so I brought it to their attention. While I was there - they were fine - as soon as I left they started ignoring again. Things are just in such disrepair that he needs to call for assistance. The remote on his bed doesn't work. The toilet seat slides off the bowl... then there are the two screaming men across the hall. It's terrifying for anyone to listen to that. I just want them to fix their things, and answer The call buttons. I know patients abuse it, but in this case he got hurt because of the neglect.

I worked here and let me just say, the majority of the employees DO NOT CARE ABOUT THE RESIDENTS!…read morePlease do not send your loved ones here. They constantly ignore the call button and blatantly ignore the residents. They're on their phones constantly and have such an attitude! It was so heartbreaking when I overheard one of the nurses tell a plus sized patient that she is disgusting because of her size. On top of that she refused to help her get dressed because she could "do it herself". She had then apologized but only because I had informed one of the managers. It's sad to see almost all the residents being treated like they're animals. Tell me, would you feel comfortable seeing so many residents being yelled at and talked about as if they're not in the room? As if they aren't a human being? They place has now changed ceos or top managers I'm not sure, and I can tell they want the place to change for the better but like I have stated before, the nurses there do not care about the residents. I tried my best to help residents in any way I could even though it wasn't my job. Most of the residents would not receive their correct food which was such a big issue because of food allergies and difficulties with solid food. There has been many times where patients wouldn't get their food at all! And the nurses would refuse to get them what they asked or get their correct food. There needs to be more activities for residents who cannot attend in person groups! It's sad when I would walk by rooms and patients would be staring out the window because they were tired of watching tv all day. I can tell the activity department only liked the residents who were able to attend the group in person. There is so many residents who would complain to me about not being included! Lastly, I advise if you do send your loved ones here to keep in contact with them to find out what goes on. There has been so many times where staff just like to do whatever they want when visitors aren't around.

I'm giving this facility two stars, and honestly that's being generous. The only reason it's not…read moreone star is because there are a handful of staff members who truly deserve recognition for the work they do every day. Before talking about the larger problems, I want to make sure the people who actually care for residents are acknowledged. Michael is one of the most compassionate CNAs I've encountered. He is sensitive, kind, and dependable. Residents feel safe with him because he treats people with patience and genuine respect. In an environment where people are often vulnerable and relying on others for help, that kind of empathy makes a real difference. Steven also deserves strong recognition. He is not afraid of hard work and consistently does his job well. What stands out most is the way he helps residents feel comfortable about their bodies during very vulnerable moments. Personal care situations can be awkward or embarrassing, but Steven handles them with professionalism and respect, which preserves people's dignity. Demetrius is another staff member who clearly works extremely hard. He is constantly moving--running up and down the halls at what feels like the speed of light trying to help wherever needed. The residents deserve better care, and the employees who work hard every day--like Michael, Steven, Demetrius, Wei, and Brandon--deserve far better support from the leaders

scary they are like vampires ‍ to take all your money at $550 a day…read moreDid you know? Your insurance does not pay for it and you will have to pay it all back when they pass away. ... this goes for most care centers and hospitals after 90 days, but this one only gave us 30 before they started wanting money And they know the paperwork, so be careful

I'm grateful with experience I've had with mountain view health and tx. They staff is caring and…read moreyou feel like your part of a family, not just a number or dollar sign. They go out of their to make sure every one is comfortable and is getting their needs met.

I am a client here, this place has helped me tremendously. Tanner is so caring and so passionate…read moreabout his business. Whenever I struggle him and Doddie are there for me always, I would recommend this place a thousand times over. If you want help with people who care about you, who understand, come here it will change your life. I am forever grateful for Tanner and his treatment! I finally live a life today worth living!

The minute I stepped into Garden Terrace Rehab I had really good vibes. Decorated nicely. Food isnt…read moretoo bad, better than hospital food. All the staff are wonderful. Positive attitudes. They don't make you feel like you're bothering them when you need something. No matter what you are having them do. Cleaning you up, getting ice water, or just opening the blinds. There is 1 nurse on the night shift which is very grouchy and rude. She gets off at 10:30pm and i called to be changed and she said "Your couldn't wait for 10 minutes to push your button. Excuse me if I dont know your schedule and I can't control my bowels. Maybe she shouldn't be taking care of elderly patients.

If you care about your family, do not send them here! The worst management because there isn't any…read more Every issue gets pushed to another persons department. No accountability for mistakes. They do not pay attention to things like medications / cleaning / health/ They do not check on their patients. They are left in their rooms for hours after pushing the button for help. This place needs to be shut down. It is the most unprofessional, non caring place I have ever seen. Absolutely no compassion for your loved ones. I think the positive ratings are AI generated or paid for. Sure it's pretty on the outside but the inside is a complete mess of uncaring, untrained people who cannot and do not care for your loved ones. Do what you can to find a better place.