Love this place. So does my boy. He cannot wait to get in when we arrive! Always happy, tired,…read morehappy when picked up.

Otis loves coming to Barks & Rec for boarding and daycare. He is always happy when we pull up. The…read morehumans are amazing. The facility is beautiful! It's immaculate and shows the commitment and care for the furbabies. What a great find.

We have a 1yr old pitbull, Rocko that is sweet, friendly and very energetic. He has never been to…read moreboarding so we were very nervous, but when we arrived the staff was phenomenal. They welcomed Rocko with caress making him feel comfortable as well as myself. They took their time to learn about his personality and routine. There was positive energy throughout the facility, which was spotless and smelled amazing. I appreciate the pictures and the report card that was given to me at pickup. When they were bringing Rocko to me he wanted to go back and play which said it all that he had a blast! When he got to the truck he was happy and tired which was a good thing, he slept all night. I can't say enough about this place but bring your fur baby you will be glad you did!

I visited this place and toured the facilities, very impressed with the amount of training each…read moreemployee has performed. They keep the whole facility very sanitized, dogs looked happy, and staff were enthusiastic. Parking is decent but could overflow on heavy pickup or drop off days.

They take good care of my Chihuahua. All the folks there are very nice and do a good job.read more

My dog lost an eye there after one night of boarding!! Worst experience ever... never accepted any…read moreresponsibility, called me, put random drops in his eye...

Club Pups was able to get my dog in at the last minute and they did a wonderful job grooming her…read moreand taking care of her! Her coat was soft and her nails the right amount of short! Highly recommend! Thank you Club Pups!

Update: One of the other owners, Dustin, reached out to me,…read morelistened to my concerns and made the situation right. He was very kind, caring and reasonable. I can tell that he cares about the pups and the customers. I will give them another try in the future and have updated my rating to 4 stars. Be prepared to lose your money if your plans change for boarding and the owners will be rude about it. Had to cancel boarding reservation for over Easter weekend that I was required to give 50% deposit on. Owner, Laura, said that my money was not refundable (which wasn't disclosed to me over the phone) nor was it available to use as a future credit. She said it's in our paperwork, too bad. Well I dug up the paperwork and it says: "I understand that Boarding reservation for Major Holidays listed below require a 50% non-refundable deposit payment to Club Pups Lake Norman for the duration of the stay. Non-refundable deposits will ONLY be refunded in the case that the reservation is cancelled in-written 5 days prior from your day of arrival (1st day of boarding). The Major Holiday are: Memorial Day Weekend, 4th of July, Labor Day Weekend, Thanksgiving, and Month of December." Easter is not listed as a non-refundable holiday, therefore they have no right to keep my money. So, I opened a dispute with my credit card company. I would never recommend this place or ever use them again based on how I was treated by the owner, Laura. Nor am I going to use their grooming location again either.

After our sweet Cavapoo spent 3 hours and I $50 there for a bath and hygiene trim- 3 weeks later…read moreshe is itching, loosing her hair in small clumps and having razor burn- got her to her regular place for a bath actual full body trim - and it was immediately noticed nick under her arm from being shaved to closely and very apparent and irritated razor burn on her belly causing her to itch and be in discomfort. Also back nails matted and not ground as they had said they had done. Our poor little princess. Called to tell facility not expecting anything- and that is exactly what I got- the man that I spoke to told me that this was not something that could have happened and seemed less than concerned about what had occurred at his salon but that it must just be something wrong with my dog. Never offered to refund or even comforting words at all- so we got from here was a dog with razor burn, cut under her arm, over perfumed and now scared of grooming for $50! Won't go back and will discourage anyone that ask to do the same.

I'm from out of town and the heat was such that I needed to get my poodle groomed. Last minute, I…read moreyelped and called. Spoke with Dan, the owner. He was understanding that my 11 year old girl doesn't like to be caged. They don't cage the animals, but what was nice was that he could squeeze her in if I got her there within the hour. Alisha was the groomer, and Mia loved her instantly. She looked absolutely fabulous when I picked her up! They did everything I asked and clearly they have experience with poodles! We will definitely come back when we visit our daughter!! Way better then the Pet Smart that we have been using in MD.

We started bring our pitbull puppy here while we traveled or for her to get exposure to other dogs…read more Then we reduced the visits after we moved. Now that she's an older dog, she gets bored and lonely so we bring her back. She fell right back in the routine. The establishment send out daily reports with photos to let us know how our dog behaved and what her demeanor was. They offer a variety of services whether boarding overnight or day visits. They've been in business for years. We trust them to take good care of our dogs. They're always sad and exhausted when we pick them up. I guess they get good exercise and bonding time with other dogs. Check them out.

Worst experience 20 min after leaving $2900 vet bill for emergency ingestion of pills…read moresomehow....my dog would have died..

The staff at the hospital was so kind and truly showed they cared.... My Angie crossed the rainbow…read morebridge to heaven surrounded by love with My arms holding her and my voice telling her what a wonderful good girl she had been and how much I loved her...

Below is a copy of our bill attached to this review. We are on the road in a big truck and finding…read moreplaces to do the shots for our dog Roscoe and cat Theo is a pain. Especially when they can consume a lot of time for new visitors. Never been there before and it was a pretty quick process. We didn't even have to pay an office call. Theo was never vetted before because of age so he was a little annoyed but Roscoe seemed to be totally fine which is uncommon for him. So overall friendly staff good service and pretty cheap prices which are all hard to find. Thank you

Kim has been my boarder for as long as I've had my rescued fur baby. I wouldn't go to any other…read moreboarder. Moved from Mooresville to Hickory and still drive the mile for her care. My pet didn't want to leave. Enough said...

Our dogs have been going to Pets R Home since they were puppies. They go to doggy day care every…read moreWednesday (Tuesday and Wednesday are special prices) and they also board there when we are away. The owner is fantastic and lives there - so it's not like a vet, where there is no 24/7 live coverage. I couldn't recommend this more.

Be careful! Had them for 4 months, requested they switch my service day which they could not do. I…read morecancelled the service, they owed me one prepaid week which they refused to provide. They quoted the multi page service agreement saying I was 4 days late in communicating the cancellation and per the agreement I should have pays for an additional month. Good luck with that. The woman who came weekly was wonderful, we loved her. Petty, poor customer service.

We've been using Carolina Pooper Scoopers' pet sitting and dog walking services for years. Jim is…read morereliable, knowledgeable and caring of every furry family member we place in his care (including a few hermit crabs). We can relax and enjoy vacations knowing our guys are in good hands. Our dogs love Jim and give CPS a paws up.