awesome place to purchase a vehicle! I highly recommend them. I would send my friends & family to…read morethem.

If you're looking for a car or truck, this is place in Sudbury you want to go. Their selection is…read moregood but they can order you whatever you are interested in. After shopping around for a while I came across Auto Depot and they didn't really have anything I was interested in. Their salesman was awesome, I think his name was Danny. He was the guy with the Justin Trudeau haircut. Anyway, he took me aside after showing me a few cars and brought to his office. Asked me to give him a list of what I wanted in a vehicle and he would get back to me. He was able to find me a car from out west and hooked me up with a great deal on a great car. Their selection was still good but I am a picky shopper. Thank you for dealing with me Danny!

1-Star Review BUYER…read moreBEWARE - Management lies to look good in reviews. After being told directly by management in their Google reply that I'd receive a refund if I returned, I dropped by the dealership this week. What happened? The staff had no idea about the promised refund. I let them read the review in front of me and was bluntly told, "We are not refunding you." So much for "making things right." Why respond publicly to make yourselves look professional if you're just going to completely ignore your word when the customer actually shows up? You didn't just waste my time once--you doubled down on it. I came over after working a full day in the O.R., a waste of my personal time, and walked away with absolutely nothing but more frustration. Let's not forget the original issue: you pushed me into paying $5,500 for an extended warranty, then charged me $150 for a can of Freon--something I could've done myself for $20. That issue alone points to a larger issue with my A/C system (which was never properly fixed this alludes to a leak somewhere). What's next? How much more will I be charged just to find out what's really wrong? I was ready to delete my original review after being told I'd be refunded. Instead, I'm now leaving reviews everywhere. I've bought three vehicles from Palladino Mazda--over $101, 000 in total--and now I won't spend another cent with your business. If anyone from this "management team" actually wants to stand behind their words, call me and refund my credit over the phone. Otherwise, I'm officially done wasting any more time on this dishonest and disrespectful company.

Update: Came in today to meet with the manager, who was…read morepleasant, and competent- unlike Brody, who i dealt with earlier. He quickly got my vehicle inspected, and changed both of the filters at no cost for labour. I am very happy to know that it isnt this dealership who is a shame to Mazda, but just Brody, who spent today lying about me not having answered his many calls to tell me the filters that needed changing. You are lying, Brody. I have a call log on my phone that contradicts your story. You know you are lying. That is why you ignored me at the dealership today, averting your gaze the entire time. Mazda is a great brand, with a great team at every location ive ever visited... the only time Mazda disappointed me, was when Brody was representing it. I asked for my 50k service to be done along with a full inspection of the bottom of my vehicle for damage as I went over a curb and have a drive back to toronto, which is far. This dealership sent back my vehicle without the cabin or engine filter changed although they marked it as needing to be changed. The kicker ? The bottom of car was NOT inspected. There are pieces of plastic hanging off the underside of the vehicle, along with a bent and cracked open exhaust pipe, which no one reported to me, making me wonder if any inspection was even done. Theyre phone line is "busy" when the dealership is closed. I plan on going back tomorrow to understand why MAZDA has been so negligent towards a client, who has purchased THREE mazda vehicles in the city past. This location is the worst Mazda I have ever visited. Other Mazda locations always took excellent care of my vehicle and left me feeling confident in their service. This location is an embarrassment to Mazda. Unbelievable!

First issue: Tricor warranty- Was essentially pressured into purchasing it after I said no multiple…read moretimes, but then was made to feel like it was absolutely necessary. Ironically, after a total loss accident 5 months later, I am completely getting the runaround with getting a refund for the rest of the coverage. I have made numerous calls, emails over 2 weeks with being totally dismissed and ignored. Second issue: Tires- The car I bought came with winter tires that were not on the vehicle when I purchased it in February 2026. Before I picked it up, they said that they didn't realize until pickup that they needed to put on the winter tires. They did and I drove it for 2 months before getting them changed for the season. When I did this, the mechanic told me that they were undriveable and split. So essentially I drove on unsafe tires for 2 months, and I do 1000 km of highway driving a week. I talked to the mechanic who said he would talk to the manager about it, which I believe he did. I called at least 5 times to discuss it with Matt, and all calls were ignored. When I mentioned this to the financial person recently, he said that there are no guarantees. I mentioned the safety issue of driving on winter tires for 2 months and said there are no guarantees. So it's ok to put dangerous tires on a car? Summary: I was previously a long-standing fan of Palladino for many years. This year I have had a totally stressful, disappointing experience and can't believe they have changed so much. Ironically, because of my accident, I need a new car, and unfortunately, I will no longer consider them as a dealer and highly recommend to not go there. *Just to mention as well, both the salesman and financial person I had in February are both gone. This perhaps tells you something about the management.

Nightmare! Intentionally put wrong info on my contract. They admit it put will not do anything…read moreabout it. They are cop callers when confronted with facts. Somehow they got Return to Prime to add negative equity to a vehicle that Return to Prime told me was paid off. The car they used was traded for the car I was driving for a MONTH before this lie!! They sold me the wrong car and wanted it back! I am honest and agreed to give it back end not hold a grudge to find out I was tricked. I was rushed into signing. I was only shown where to sign. I was lead to believe that Guy Robineau understood the stress I had been going through with them original death trap ( 12 issues with it) they forced me to drive and keep, effecting my mental Illnesses. Palladino knew they were making me sick! I told them repeatedly! They caused a mental breakdown and still are lying! They have 4 of my vehicles and I have zero due to not agreeing to lie!! I need a car. I cannot walk very far. Their shady deal has disabled the already disabled! This is fact and a public warning! I have so much more but this will do....for now. This is a public warning to watch your back!

Service was very good (5 stars), but they put me on a call list (-2 stars) that resulted in me…read morebeing called a week later to have "scheduled" maintenance done that was not yet necessary (according to the owners manual).

Lost wheel on truck ending being alot more damaged than anticipated....told them that I would go…read moretrough insurance. Took insurance 3 days to make up their mind, Laurentian tried to nail me for 3 days of lift fees at 129 an hr. They end up lowering it to one days still had to pay out of pocket. Told me that I needed a new bat not the case. Charged me quite a bit more than I was quoted for exhaust work. Stay away people not worth the headaches.

I'm writing on behalf of my friend. She bought her 2015 Tuscon there. I'm not writing about the car…read moreitself just the service she received. She has told me many times of one guy who makes her very uneasy and is always very rude, whether it's on the phone or in person. I've seen it first hand on two occasions and I've had to step in and say something to him. It's to the point where she regrets buying her new vehicle there and when she goes in for mandatory service she has requested that I be there or go for her and she does not want to deal with him. His name is Steve Speck. There are two Steve's who work there and the other and everyone else has never made my friend feel this way. Plain and simple: Service plays a huge part in buying a new or used vehicle and having bought a couple new vehicles and new toys from dealers all over and from different makes. I know that great service makes us want to go back for more. Even if the vehicle or toy we buy is not the best. It's amazing what kind of bad Rep one person can have on a place of business.

HORRIBLE customer service. Put down a deposit 3 weeks ago and still have not received the vehicle…read morethat was supposed to be ready to go. When we call in, it is always something about this not being done yet, or that not done. They always blame someone else and nothing gets done. When asking for a clear answer as to what needs to be done in order for us to pick up the car, they cant even give us an answer. It has been the run around since day 1. DO NOT buy a vehicle from here!!

A+++++ My car was super clean & I am very happy with the cleanliness that was provided. My car felt…read morelike I had just bought it. It was so nice & smelled fantastic. Thank You So Very Much for your expert work of cleaning the inside of my car & outside also.

I have gotten my car interior and exterior cleaned here a couple of times…read more The service is usually fast and they tend to do a great job for how much they charge (you can most likely get a discount if you pay Cash, just ask). They are friendly, although appointments leave something to be desired, you are better off just walking in and finding out how busy they are and leave your car if they aren't too busy so that they can clean it for you while you kill some time at the many stores just across the street in the mall. I had also used them to get some scratches off an old car that we sold last year and they did a very good job on that car. I would recommend them and will most likely keep going back.