awesome place to purchase a vehicle! I highly recommend them. I would send my friends & family to…read morethem.

If you're looking for a car or truck, this is place in Sudbury you want to go. Their selection is…read moregood but they can order you whatever you are interested in. After shopping around for a while I came across Auto Depot and they didn't really have anything I was interested in. Their salesman was awesome, I think his name was Danny. He was the guy with the Justin Trudeau haircut. Anyway, he took me aside after showing me a few cars and brought to his office. Asked me to give him a list of what I wanted in a vehicle and he would get back to me. He was able to find me a car from out west and hooked me up with a great deal on a great car. Their selection was still good but I am a picky shopper. Thank you for dealing with me Danny!

A great first impression that has led to nothing but great service…read more Pros: - Prompt responses to inquiries via phone, email, etc. - Friendly and efficient staff members everywhere! - Great selection of new and used vehicles. I purchased a used Toyota and at no time was I pressured to choose a Honda. - The salesperson I dealt with, Kyle Sheridan, was remarkably personable and accommodating throughout the entire experience, and kept in touch after I'd made my purchase. I have never experienced such attentive and personalized customer service. - Each time I've brought my car in for service (tire change, oil change, etc.), I have been very pleased by the prompt manner in which I have been served. Great shuttle service, too! - The waiting area is very comfy, with access to drinks, snacks, wifi, and computers. - Events for new car owners are held annually. - A referral program is in place - can't remember the exact amount. Cons: - I think the only thing I don't like about Palladino Honda is its location, mostly because The Kingsway is evil. This was my first time purchasing a vehicle and I must admit that anxiety was running high; however, I have yet to feel 'buyer's remorse'. I am very happy with my experience and look forward to many more years with my Toyota. After I've driven it into the ground, I will definitely return to Palladino Honda for my next vehicle.

First issue: Tricor warranty- Was essentially pressured into purchasing it after I said no multiple…read moretimes, but then was made to feel like it was absolutely necessary. Ironically, after a total loss accident 5 months later, I am completely getting the runaround with getting a refund for the rest of the coverage. I have made numerous calls, emails over 2 weeks with being totally dismissed and ignored. Second issue: Tires- The car I bought came with winter tires that were not on the vehicle when I purchased it in February 2026. Before I picked it up, they said that they didn't realize until pickup that they needed to put on the winter tires. They did and I drove it for 2 months before getting them changed for the season. When I did this, the mechanic told me that they were undriveable and split. So essentially I drove on unsafe tires for 2 months, and I do 1000 km of highway driving a week. I talked to the mechanic who said he would talk to the manager about it, which I believe he did. I called at least 5 times to discuss it with Matt, and all calls were ignored. When I mentioned this to the financial person recently, he said that there are no guarantees. I mentioned the safety issue of driving on winter tires for 2 months and said there are no guarantees. So it's ok to put dangerous tires on a car? Summary: I was previously a long-standing fan of Palladino for many years. This year I have had a totally stressful, disappointing experience and can't believe they have changed so much. Ironically, because of my accident, I need a new car, and unfortunately, I will no longer consider them as a dealer and highly recommend to not go there. *Just to mention as well, both the salesman and financial person I had in February are both gone. This perhaps tells you something about the management.

Service was very good (5 stars), but they put me on a call list (-2 stars) that resulted in me…read morebeing called a week later to have "scheduled" maintenance done that was not yet necessary (according to the owners manual).

Lost wheel on truck ending being alot more damaged than anticipated....told them that I would go…read moretrough insurance. Took insurance 3 days to make up their mind, Laurentian tried to nail me for 3 days of lift fees at 129 an hr. They end up lowering it to one days still had to pay out of pocket. Told me that I needed a new bat not the case. Charged me quite a bit more than I was quoted for exhaust work. Stay away people not worth the headaches.

I'm writing on behalf of my friend. She bought her 2015 Tuscon there. I'm not writing about the car…read moreitself just the service she received. She has told me many times of one guy who makes her very uneasy and is always very rude, whether it's on the phone or in person. I've seen it first hand on two occasions and I've had to step in and say something to him. It's to the point where she regrets buying her new vehicle there and when she goes in for mandatory service she has requested that I be there or go for her and she does not want to deal with him. His name is Steve Speck. There are two Steve's who work there and the other and everyone else has never made my friend feel this way. Plain and simple: Service plays a huge part in buying a new or used vehicle and having bought a couple new vehicles and new toys from dealers all over and from different makes. I know that great service makes us want to go back for more. Even if the vehicle or toy we buy is not the best. It's amazing what kind of bad Rep one person can have on a place of business.

HORRIBLE customer service. Put down a deposit 3 weeks ago and still have not received the vehicle…read morethat was supposed to be ready to go. When we call in, it is always something about this not being done yet, or that not done. They always blame someone else and nothing gets done. When asking for a clear answer as to what needs to be done in order for us to pick up the car, they cant even give us an answer. It has been the run around since day 1. DO NOT buy a vehicle from here!!

A+++++ My car was super clean & I am very happy with the cleanliness that was provided. My car felt…read morelike I had just bought it. It was so nice & smelled fantastic. Thank You So Very Much for your expert work of cleaning the inside of my car & outside also.

I have gotten my car interior and exterior cleaned here a couple of times…read more The service is usually fast and they tend to do a great job for how much they charge (you can most likely get a discount if you pay Cash, just ask). They are friendly, although appointments leave something to be desired, you are better off just walking in and finding out how busy they are and leave your car if they aren't too busy so that they can clean it for you while you kill some time at the many stores just across the street in the mall. I had also used them to get some scratches off an old car that we sold last year and they did a very good job on that car. I would recommend them and will most likely keep going back.

I was doing road warrior duties today and dropped into this Toyota dealership that was under…read moreconstruction. The existing structure was getting a new addition added to it. My sole purpose for this visit was to purchase a wiper blade for the rear window. All smart DIY vehicle mechanics know you can't buy this part at say, Costco or Canadian Tire. Staff at the Parts Department counter were quick in looking up the part number. Less than 30 seconds later the part was in front of me for payment processing. The parts person offered to and did install the wiper. Thank you Sir! A terrific customer experience!

I love my Toyota, but this dealership, not so much. To schedule an oil change you have to call two…read moreweeks in advance, and its not like they are free? I had to order a hitch here once and they said that it would be super easy for me to install myself, that all I had to do was put in four bolts, so I said awesome, ordered it and it took me forever to try to get it installed and I failed, so I took it back and they said that sometimes they get damaged in shipping and gave me another one, I had the same problem with the second one. So then I decided to pay them to install it and they had to take my bumper off to get it installed, and wanted to charge me more for installing it because it was taking longer than they had expected! If you own a toyota and can take your car to another toyota dealership to get serviced I would suggest you do.