Nothing but the best care have seen them expand from a tiny office in Crete to these 2 new…read morebuildings. You can trust a the Marcotte medical group for everyone's needs have been coming for over 30 years

Horrible place to work for they don't care about their employees work them 10 hour shifts with no…read morebreaks not even to eat you have eat while your working at your desk waiting on patients, your lucky to step away to use restroom. Poor management don't have a clue about anything all they care about is the all mighty dollar and not their staff or patients.

Had a back injury when I was a kid that I never really had looked at. Fast forward 12 years, and…read moreit's still causing me pain (go figure). Went to one doctor who pushed for an MRI, and then never got back to me. Waited a few months and decided to head here (Pinnacle) and give them a go. Was in so much pain at the time that I couldn't even sit down without tears welling up. Standing at an always angle was my only relief. They saw this. They knew this. This visit occurred around spring time 2025 I went in, did the routine, signed a waiver to release my MRI to them, and got some blood work scheduled for a little later on. Left very hopeful and optimistic with how genuinely invested the doctor seemed to be in fixing me. Gave me a lot of info. I never heard back from Pinnacle. No follow up, no "hey we have your MRI results and this is what they show", no emails, no calls/voicemails, not even a letter. Nothing. Pinnacle ghosted me. The lack of follow up and being all around a caring and professional healthcare organization is not the reason for the single star rating however. The rating comes from the fact that nobody got back to me, yet I OWED THEM MONEY. I paid my copay, and thought that was it. Next thing I know, I have a collections agency calling me about a debt stemming from my visit here at pinnacle. Had absolutely no knowledge of it. And when I called, I got a woman with a nasty attitude basically telling me I'm an idiot because they always send out PAPER MAIL about money owed. So not only did I not get a letter at all, but in 2025, you can't CALL ME OR EMAIL ME WHEN YOU HAVE MY INFO?? This came at the perfect time too, because I was just recently laid off from work. So now my credit will take a hit because I NOW don't have the $300 I could've paid off months ago Nice place inside, but absolute trash. Would never recommend. I will never go here or another affiliated healthcare company again. It's hard enough finding people who care, but this is ridiculous. Screw Pinnacle

got sick over the holiday weekend so Tuesday I tried to call for an appointment with Dr. Rebecca…read morefamily medicine. Called several times and no answer finally able to leave a message still no call back. go to the office on Friday but left the house without my purs. my head was in a fog I felt terrible for almost a week now. my copay is 30$ but I had forgot my purse. asked if I could pay later or call with a payment when I got home. NO okay can I talk to Rebecc. she came out and said idk what to tell you I have no control. she just didn't seem to care at all about her patient. when I stated that she got very angry with me. I asked to speak to the office manager where Rebecca said I hope it's Erin. she then went back and spoke with Erin and then they came to speak to me where I asked if I could speak to her in private. she said other pt's aren't paying so this is the new polic. I understand but it's 30$ and I always pay my bill. i said now I have to be sick the whole weekend and hope someone will answer on Monday. Erin said well I can give you my extension! OMG how about care about your patients! I'll never go back! they are all about money money money! a dr can override anything! I once changed ins and they told me I could no longer be seen and the dr came out and said yes we will still see her! he cared about his pt! Rebecca does not! stay away! run! as long as you have tons of money to pay and pay and pay, she'll be great to you but the second you don't have a small $30 co-pay at the moment because you left your purse at home she will treat you like your dirt.

I was so impressed with the level of professional medical service l received, from the minute I…read morewalked in the front door, it was an amazing experience. The doctors, nurses and staff that attended to me were the best. I didn't feel this welcomed in my own doctors office on Rt 30 just east of Teibel's. This staff is empathetic, treated me kindly and dealt with my illness in a thorough and proper manner. I never felt like I was some leper at Community Immediate Care Munster. This is a great find and so close to home. I wish all doctor's offices and visits were as satisfying as this. I highly recommend this urgent care clinic. I was most satisfying as this.

They can't even tell you when a doctor is going to be there. I asked if I could give her my name…read moreand number and was told no because she didn't know when he would be in. I've never heard of such a thing.

One of the worst practices in the area, it was great before Michelle left. Both head practices are…read moreterrible, doctors will argue you, schedule you late and be upset you came in, they will hold your heart medicine hostage by not telling you to make an appointment to force you to come in, they are just terrible, had a doctor schedule me for 4:30, be mad that I came in and also get upset when I asked questions, told them I had trouble sleeping, only able to get about 3 hours per night and then go work a 12 hour shift, was told I need to stop screen time, when I said my whole job is screen time from the start of my day to the end of my shift, I was then told I need to read a book, just terrible, lazy practitioners.

The billing department is HORRIBLE! This is the only medical facility that I have problems with…read more The phone number on the billing statement doesn't exist. When calling Winfield Family Medicine, you are asked to call another number, which I did. A person answered and asked me what facility this was for and then transferred me to a voice mail. I paid my statement in full 6 months ago and I keep getting statements that it is overdue. I sent a copy of a cancelled check to the statement address and I'm still getting overdue statements. There is added frustration that I don't need!

I received 2 MRIs (thoracic and cervical) and hip x-rays today. This is one of the most relaxing…read moreoutpatient facilities I've ever patronized. The staff were very friendly and helpful. Everyone was so patient and helpful. I really enjoyed the quality of care and attention to details.

After 13 mini strokes and suffering some paralysis on my right side they seriously helped me…read moreovercome the issue. They were absolutely top notch.