Saw a hand surgeon recently after switching from IBJ who I'd seen for past couple years for a…read morecouple reasons and finally felt heard. Office experience went well and am being sent for further tests to get at the cause. Sorry to have wasted time with the former, which included misdiagnoses.

Their AI system was my only option to schedule an appointment. I scheduled an appointment with a…read moreprovider in Chicago and received confirmation. A week later, I called to see if anything earlier had opened up because the appointment was quite far out. That's when I learned the appointment I had already scheduled and confirmed was apparently never valid. The provider does treat my issue. The provider was seeing patients in Chicago at the date and time I booked. But for some reason, the provider will only treat this particular issue in Indiana--not Chicago. None of that was caught by the AI scheduling system when it allowed me to make the appointment. By the time I found this out, getting an appointment with a different provider in Chicago meant waiting even longer than I had already planned to wait. What made the experience worse was that the scheduler acted like I was lucky she had caught the problem and was rescheduling me, rather than acknowledging how unacceptable it was that their system had booked and confirmed an appointment where the doctor would not have treated me. Had I not happened to call back looking for an earlier appointment, I apparently could have shown up in Chicago only to learn that the doctor wouldn't see me for my issue because I wasn't in Indiana. I asked to speak with a supervisor and was sent to voicemail. No one ever returned my call. A scheduling system that allows patients to book and confirm appointments that the provider will not actually honor is not functional scheduling. It wastes patients' time and, in my case, resulted in an even longer wait for care.

First. I was scheduled at the wrong office and was called a few hours before to schedule at their…read moreBartlett office where they had hours that would accommodate my needs. I was literally 3 minutes late and they cancelled my appointment!! Their office made the mistake to begin with and they acted like I was to blame. They did ask if i could reschedule and i said I wouldn't reschedule with them if they paid me

I received a referral for Dr. Freedberg from, of all people, the bagger at the local grocery store…read morewho saw me struggling. I'm so glad I listened to her. Dr. Freedberg and Dr. Tony did both of my knees....six months apart. I didn't even know ahead of time that Dr. Freedberg was going to do custom surgery for me. .. whereby they use lasers to make a knee that fits my size and bone structure. I am obese and was refused treatment from some other doctors. I never waited more than 15 minutes for the doctors to see me. Outstanding front office too... very friendly and accommodating. One time before surgery I had to use volunteers to bring me up in a wheelchair. When I went to leave, they had nobody to come and get me so the receptionist wheeled me downstairs. That's above and beyond service! Highly recommend this practice!

The staff at Suburban Orthopaedics is getting better and better! My doctors, Dr.Jain, Dr…read more Lake,Dr.Pelinkovic are awesome! I am getting the best of care from them and I love the one assistant Madison Steele! They make me feel like we're friends instead of doctors and patients.

My husband went here for a knee surgery and that went fine but they really push a lot of PT and lie…read moreabout how much they charge per session. He had gone in to pay the bill in person and their system was in the middle of being updated to a new system so he made a payment and left, when he tried to call and make a payment it didn't work due to the "new system" - ok fine. Then within 8 days of making a payment he got sent to collections which we paid off in full once we got that call. How insane that we attempted twice to pay within the same two weeks, given the run around about the system, then get sent to collections within days of making a large payment. Their prices seem extremely high compared to other practices. My husband did like the doctor so he decided to go back for another knee consultation where they told him he needed more PT, told him the price per session based on his insurance would be $15 per session. We got an $1500 bill with the PT sessions being anywhere from $68 to $135. They lie. Will never give them any business again. Avoid.

Dr Daryl Luke with Barrington Orthopedics tore my patellar ligament during knee replacement…read moresurgery. Tremendous ridiculous pain all night. He said he could fix it so I believed him. He failed the second fix-it surgery too. I could not walk after 8 weeks in a cast. Then he wanted to do a THIRD surgery to fix his original blunder and called Dr Scott Sporer of Rush who told him his third surgery plan would not work! Dr Luke is very incompetent and stay far far away from him. I am SUFFERING greatly and have to take antibiotics for the rest of my life because somehow he introduced a serious staph infection into my body.

I was referred to a doctor at BOS by a medical professional. When I called the office to set the…read moreappointment, after asking me questions, they made the appointment with another doctor, Dr. Levin. Upon arrival, normal office check-in procedure and then met with a nurse. She met with the physician to discuss my case and returned and said that they doctor won't meet with me because I am not a candidate for surgery. She recommended that I come back at another time and meet with one of two other physicians. They qualified me over the phone to meet with this doctor, their mistake, and then they tell me to come back? The arrogance of the practice to treat me as if I have nothing better to do than come to doctor appointments and live without a diagnosis for my pain. Dr. Levin probably wouldn't meet with me because he wouldn't be compensated by insurance long term. Well, Dr. Levin and BOS, compensate me for my wasted time in your office.

IF YOU HAVE A PAINFUL NEUROMA in your foot. This one is for you!…read more TLDR:: Dr Usman is Seriously Amazing. Extremely comprehensive and did not rush AT ALL. The wait and the 4 hour drive to see him was WELL worth it. My story; For more than two years, I lived with constant pain from a Morton's neuroma. What started as occasional discomfort gradually became something that affected nearly every part of my life. Simple things most people take for granted became difficult. Walking my dog, standing in the kitchen to cook dinner, shopping, traveling, and even getting through a workday were painful. At night, I would often lie awake because of the burning, tingling, and electric shock sensations shooting through my foot. I honestly felt hopeless. I constantly googled, ChatGPT, researched on line and did so much. Over the years, I saw multiple doctors (1 sports medicine MD, 1 orthopedic doctor and one podiatrist l) and tried just about everything that was recommended. I went through custom orthotics, physical therapy, shoe modifications, several cortisone injections, and alcohol sclerosing injections. While some treatments provided temporary relief, the pain always returned and returned with a vengeance! Eventually, I was told by my local doctor that surgical nerve removal was likely my next option. The idea of surgery, recovery time, and the possibility that it still might not solve the problem left me feeling extremely discouraged. That's when I searched and emailed Dr Usman (used the main email which his staff forwarded to his direct email). He replied so quickly to me even though I was not an official patient of his! I immediately scheduled an appointment with Dr. Usman. From my first visit, I felt that my concerns were genuinely being heard. Dr. Usman took the time to review my history, explain why previous treatments may not have worked, and discuss all available options. One treatment we discussed was cryosurgery (cryoablation), a minimally invasive procedure designed to treat my painful nerves by using extremely cold temperatures. After a few weeks later, I was cleared for the procedure and the procedure itself was so much easier than I expected. It was performed in his extremely clean and Beautiful office. During the procedure at several points he made me felt very comfortable and checked up on me and explained in detail what he was doing. He made a very small pin point entry point in my foot and did cryosurgery for my neuroma! I had no large incisions or stitches. I was able to walk out of the office afterward wearing a comfortable surgical shoe. About 1 week after the cryoabalation of my neuroma, I woke up, stepped on the ground with my bare feet and I had ZERO pain. For the first time! The pain that had controlled my life for years finally began to improve. Today, about 6 weeks later, I am back to doing the activities I had given up. I can walk longer distances, enjoy social events, and spend time with family without constantly thinking about my foot. The sharp burning, walking on a rock pebble and electrical sensations that once dominated my day are no longer part of my everyday life. No treatment is right for every patient, and everyone's results are different. However, if you have been struggling with Morton's neuroma, have tried multiple conservative treatments, or have been told surgery is your only remaining option, it may be worth learning more about cryosurgery/cryoabalation and discussing whether it is appropriate for your situation. I only write this review to help those out there still struggling like I was. For me, finding Dr. Usman and Michigan Avenue Podiatry Clinic was a turning point. After years of frustration, I finally found relief and was able to get back to living my life. If you're on the fence about seeing Dr Usman for your foot problems. I would highly encourage you to see him. Best Podiatrist in Chicago and beyond!

After 5 months they were unable to make 2 pairs of identical orthotics after 3 attempts and refused…read moreto refund my purchase. I had to deny the charge with my credit card provider. They are extremely frustrating to work with and have no sense of urgency. Would not recommend them.

I had scheduled surgery this morning. But even before today I had to come for bloodwork, scans and…read morea pre-op counseling class as a precaution. Honestly I was, at first, thinking this was a lot. But I quickly changed my mind. I was assured they knew I chose the right hospital! Registration was so easy, the associate was extremely professional but also had such an amazing personality. She could see I was nervous, she took the time to stop for a minute to let me know I was in good hands. She wasn't saying that just to say it, she has experienced all kinds of services and she would never go anywhere else. I feel bad I forgot her name because this was 3 days ago. 8/17/26 6:30 pm is when I met her. Fast forward to today, arrival was 5:45 am I went up to the second floor and check in was smooth - all of my information was accurate so I just waited for my turn, I made sure to get names this time! My journey began with Pre-Op nurse NATALIE, best beginning to my scary day! Her bedside manner should be standard. So kind and patient, explaining everything. She raved about the ELMHUST Team in comparison to other facilities/ experiences. The next step to my journey was surgery, Nick was my OR Nurse, again explained what's happening and the team that would be in there. Margaret, Anesthesiologist Nurse and Dr Bautista, Anesthesiologist . Just as amazing Margaret heard my surprise with the OR table and helped to reassure me. Dr Bautista was fast but clearly explained what his job was and what the procedure would be. Margaret had a CCU nurse but I couldn't remember her name ( I'm sorry) she was so sweet smiling the entire team did Great! Next stop over to Post Op and Wendy! I don't remember much but I do know she stayed close, she was kind. She explained everting went well and the Dr had already notified my family. I think I slept a lot of Post OP because she said after a little while they need me to stay awake, she told me where I was going next and I was rolled away! Off to Observation a new unit in the first floor near the ER. It was really nice- clean and definitely everything new. STAFF! Kudos to all of them for their professionalism, kindness, comforting words and supportive comments. Everyone was GREAT!! RN: Ricky PCT: Elizabeth RN: Jaquita PCT: Xavier PCT: Marilou Literally everyone was a little ray of Sunshine. I didnt have any bad experiences. Apologies for my winded review but if you chose Elmhurst Hospital for your Outpatient Surgical Services you will not regret it! PS my Surgeon Dr Ryon Hennessy and his PA are from Orthopedic Specialist. I will do a separate review for that team. Also Hospital OT team, I will do a separate review but still GREAT

Care quality is horrible. The ER Dr didn't treat me for what I came in with by ambulance. She did…read morenot take the t​​​ime to understand what was going on with me. ​​​​​​​​​​​​​​​​​​​​​​​I was told that they had more serious patients and I was being discharged. They refused to let me speak with a patient advocate and the nurses didn't even know what that was. ​​​​​​​​​​​​​​​​​​I informed them that I didn't feel safe leaving and they completely disregarded my concerns ​​​​​​​

I cannot recommend Dr. Cohen and his team highly enough. Facing elbow surgery after a fracture was…read morenerve-wracking, but the consultation with Dr. Cohen put me at ease. He was calm and confident. His explanation of the procedure was refreshingly concise, clearly detailing what he needed to repair in the surgery and where it needed to be done and why. He was clear and pragmatic about the roadmap for recovery. The results speak for themselves, as the surgical incision has healed beautifully and I am on my way to a full recovery. His team, Jocelyn and Meagan, reflect his expertise and provide excellent service. It is clear why Dr. Cohen is considered best in class.

Dr Cohen spent less than 2 minutes speaking with me during my appointment with him. He referred me…read moreto neurology without providing any detail about what that provider should be looking for. Dr. Cohen's PA took a week to call me back, only to say "I will have to speak with Dr. Cohen", having not provided any update on my case. They were supposed to call me back mid last week but have not. All in all, it seems Dr. Cohen is disinterested in seeing me as a patient. This has been a wildly frustrating endeavor, and I can't recommend you waste your time with him.

I had both hips replacement with Dr Jeffrey Ackerman! One of the best ortopedic Dr in Chicago area!…read moreGreat experience! He and he's team are absolutely wonderful! Thank you so much!

I highly recommend Dr Shivani Batra. She was the best choice that I have ever made thus far. not…read moreonly does she listens to my questions and concerns intently, but she also goes far and beyond to give me the proper help to manage my pain. She has a wonderful bedside manner which is rare nowadays. I wish that I can give her 10 stars!!!! Dr Shivani Batra would definitely be the one that I recommend all of my family and friends too..

I cannot emphasize enough how helpful and incredible Doctor Kaz has been in my treatment and…read morerecovery at IBJI. In the summer of 2018, I was involved in a freak accident that resulted in a fracture of my heel. This occured after having never suffered a bone fracture in my life, so I knew little about what to expect or what was in store for me. From the get go, Dr. Kaz was upfront, direct, professional, and considerate. He explained very clearly the scope of my injury, recommended a treatment plan, and laid out what the time frame and impacts to my routine and lifestyle would be. I was most impressed with how he took the time to explain the medical details of my injury and surgery to me in laymen's terms so that I understood what was happening. My recovery was a long one with some setbacks along the way, but Dr. Kaz was there every step of the way providing realistic feedback and a sense of urgency in my care that I appreciated greatly. Now, one year later I have recovered fully and am back to the life and activity level I had before my injury. I would not be there today without Dr. Kaz. If you ever need a foot and ankle specialist, do not hesitate to see him! Side note: as a member of the GLBTQ community, I was especially impressed with how welcoming Dr. Kaz was to myself and my boyfriend. He made him a partner in my care and was incredible to both of us.

Rude and condescending for sure. I absolutely hated my Interaction with him and the next two follow…read moreup appts were with another Dr, who was kind and friendly. I would not recommend him to anyone I care about.

Do not go to Northwestern Orthopaedic Institute (aka Northshore Orthopaedics) or Dr. Mark Dolan…read more This was the worst experience I've ever had with a doctor or an office anywhere. To begin, my first appointment with Dr. Dolan was during a weekday afternoon. I had to take time off of work to take a cab over and then get back to work. I got here 15 minutes before my appointment time and filled out all the paperwork, then I waited and waited. Then I was called 10 minutes later to pay my co-pay, and then I waited and waited. My appointment time came and went, and other people in the waiting area were called in to see other doctors, but still I waited. Half an hour went by. I checked in with the front desk, they assured me I'd be called in soon. No apology. So I waited. One hour after my appointment and I'm still waiting while other patients are going in to see their doctors. So I asked the front desk again and she asks one of the nurses and no one seems to know who Dr. Dolan's nurse is or why he's unable to see me yet. So she tells me she's going to try to call his nurse and will get back to me. Ten minutes later, I go up to her again and ask her if she was able to locate his nurse. No. Then one of them tells me that they don't have any open rooms because they're busy. So I ask why a dozen other people went in before and after my appointment time if they don't have ANY open rooms? I am irate at this point and ask to see a manager. Ten minutes later, the office manager comes to get me and talk to me. FIRST time I'm offered an apology by anyone in this office. I explain the situation to the office manager who informs me Dr. Dolan is running late on his appointments. WHY I ask didn't someone in the office call me to reschedule if he was running so late??? No answer. I explained that I took time off of work, paid for a cab there and back, and all for nothing! So she promises to book me as his third appointment the next morning if I want to go back. I book the appointment and leave ONE HOUR and A HALF after my scheduled appointment time, without having seen the doctor. I come back the next morning and I'm taken in back 5 minutes after my appointment time. I wait another 5 minutes for Dr. Dolan's nurse to come in and ask a bunch of questions and basically stall until the doctor can see me. She leaves and I wait another 10 minutes before Dr. Dolan FINALLY makes an entrance. No apology, no acknowledgment for the day before, no bedside manner. Nothing. He asks a bunch of questions and makes a quick examination, orders x-rays, and then after waiting some more, comes back in the room to tell me the x-rays were fine and that I should just get physical therapy. He doesn't explain anything about what might be causing my pain and tells me an MRI is unnecessary. I insist on getting an MRI just to be sure, so he writes me the order for one. Turns out the MRI did show an abnormality. After getting the MRI, I had the results sent to his office for his diagnosis. A WEEK later and after a follow-up call from me, I get a call from his NURSE! She tells me what she THINKS is my diagnosis and that he would PROBABLY recommend physical therapy. Why is my diagnosis and treatment a guessing game? I ask her to have Dr. Dolan call me to discuss the MRI results and suggested treatment. He NEVER called. I called the nurse TWO more times and WAITED TWO MORE WEEKS to get another call back from the nurse--I pressed her on my diagnosis and asked again what exactly it was--she hesitates and tells me something different than what she told me the first time. I ask her again about my treatment options and she's unable to tell me anything besides give me a referral to ANOTHER doctor at the office who can handle this. Let me tell you that I was not about to pay for another doctor's visit to see another doctor at this office for them to tell me nothing!!! I already did see a doctor--or at least I thought I did--and got no care, diagnosis, or treatment. Dr. Dolan is the worst doctor I've ever been to. Unless your condition requires surgery, you're no longer a patient and basically fall off his radar and he can't be bothered to call you and tell you your MRI results. I called the office again and asked them to mail me my x-rays and medical file. When I received it, I read the doctor's notes and x-ray results which told me a hell of a lot more than he or his nurse did. Apparently my x-rays did show some other serious issues, but I was never told about it. As for my MRI results, I've requested those and will be taking them to another doctor. If you need an orthopaedic doctor, go to Rush University. A family member went there and got way better treatment and care. Do not go to Dr. Dolan or this office. Appointment times mean nothing at this office, staff stand around chatting instead of taking care of patients, and unless your condition requires surgery, you're not treated like a patient or even a human being. Absolutely horrible patient care and service.

Came here to see Dr. Birmingham, who is very nice, patient, and willing to answer all questions…read more His care team is also quick to answer via the patient portal. JP is AMAZING too - he is super helpful, also willing to answer everything and go over t multiple times, and is very nice. You can tell he genuinely cares about the patients. If I could just review Dr. Birmingham and JP, I would give them 5 stars. Administratively, they are behind - which is concerning because you would think a center that has done a lot of these surgeries should be well-versed in the protocol. They had sent me a packet of information before my surgery; because I was in the middle of moving, there was some complication with my mailbox causing it to be sent back. They asked me to go pick up the packet at the office; however, when I went to pick it up they could not find it. I then asked them if they could re-mail the packet after my mailbox had been set up. Sheena Lewis proceeded to tell me it would take 10-15 business days despite my address being in the same city as the office. She then proceeded to LECTURE me about how I need to take initiative and responsibility for my own care by going to pick up the packet, which I had CLEARLY DONE the day before. Rather than being apologetic for the Institute's incompetency that has caused me so much difficulty, she talked down to me as if I was a child being ridiculous to ask them to re-mail it. She was extremely rude and condescending. I am very unhappy with this experience. The doctors are fantastic but the supporting staff can be rude and incompetent.