Top Notch was wonderful, Brian was very helpful and communicative about the process and was so…read morepatient with the other adjuster. They did a wonderful job fixing my car and I would definitely be back if I have any issues!!

I just picked up my car from Top Notch, where they repaired accident damage to the front-end…read more Before I went in to to their office I took a stroll around my car. I think I strolled around it a half dozen times. I even traced my fingers along the seam lines where the panels, plastic and accessories met. I looked at the sticker on the back to make sure it was my car. I just couldn't believe what a great job Top Notch did AGAIN. I say "again", because they impressed me about 4 years ago when they repaired another vehicle. I wondered if they were really this good, or if maybe the first time I got lucky. Look, I risk coming off here as overly effusive, but from start-to-finish -- their communication, clarity, detail, creativity, going the extra mile -- I've now experienced it twice with them, and it was excellent both times. What more can I say. Really.

Throughout the entire process of repair I was kept informed about status and progress. Easy drop…read moreoff and pickup. The staff was helpful for all my needs. Dropped my wife's vehicle off as I picked my vehicle up. Couldn't ask for anything more. Will continue to use as my service provider. Have used Mundys for various projects.

I was involved in an incident on October 26, 2024…read more After a few attempts to use a preferred partner shop of Auto Owners, I was forced to select a shop of my own. I chose Mundy's Collision in Lawrenceville, GA. The initial "parking lot estimate" was done by their employee, Pam. This estimate was for replacement of the driver's quarter panel for $7,200. At this point, I submitted my vehicle for repairs under the premise that they would work with Auto Owners to indemnify me to my pre-accident condition. Shortly afterwards I received a call that repair of the quarter panel was possible instead of replacement and that a supplement payment of $3600 would be sent, in addition to the initial $1400 photo estimate from Auto Owners. I thought the supplement was excessive, but they already had my car and I had no other option but to proceed with this shop. I began to receive updates from the shop about the progress on my vehicle throughout the following weeks. It was there for a little over three weeks. I was given a call on 2/28 that the vehicle was ready at a total of $5018 that was due by me. I took an uber to the shop to pick it up because their employee, Dylan, assured me it had been calibrated and tested and was ready to go. I immediately noticed that it was obvious the vehicle had been in an accident and been repaired. You can see the paint doesn't match correctly and there is more metallic sparkle in the quarter and certainly not worthy of the $5,000 price tag. Michael came outside to deal with my feedback and became defensive when I expressed that I did not see the 55 hours put into the repair. I decided to move on from the situation and pay the balance due. Inside the office, Michael says "I don't why you are upset, it's not like this is out of your pocket". I was outraged and was expecting quality and accurate hours spent on the repair, regardless of who paid for it. As soon as I attempted to drive off, suddenly 2 brake lamp warning lights went off. This was after I was charged for over $650 for vehicle inspection. Dylan arranged an Uber for me to go back home for work, which I appreciated it. Coincidentally, the Uber driver said she had a similar experience of Mundy's inflating invoices. I returned to the shop before closing with my counterpart for support because I felt I was being bullied. Ivis (original service writer) came out to deal with me and admitted to manipulating the invoice so the car wouldn't be "totaled." At this point, a man came out and told us to come inside, who later said his name was Dustin (assuming manager). Ivis and Dustin stated they had "moved funds around" to get the insurance company to pay for the necessary work. Then they tried to justify their fraudulent activities by saying they saved my car from being totaled. In actuality all they did was fluff the invoice and did not even fix the car properly. Dustin was condescending towards me and repeatedly asked if I am in the body shop business. Finally he asked what he can do to make it right. I replied that I want a corrected line by line invoice of the work that was actually done, including the actual labor. There is no way this repair took 55 hours. I asked if the labor cost would be refunded and He said absolutely not. In the lobby, Dustin became more aggressive and was very close to my body, telling me take my keys and leave after asking me if I had "checked out." Mundy's Collison never provided me with an itemized list or had me sign off on their additional repairs for the supplement. The final invoice has so much work that was not necessary or even done. I can pinpoint each item. A search of Google reviews shows that this is a common practice with this shop. Countless tales of unnecessary repairs being written up and work not being done properly are there out there. On the following Monday, I was give a refund check of $318. Upon checking another revised, edited invoice, the service writer added details of the shop "discounting" their rates and adding the repaired brake lamp to make it look like they had lower their costs to fit the final bill of $5108.

I drove out to Winder to visit Akins Ford for an estimate on fixing my poor wrecked F150. It looks…read moreterrible. I cried and cried! I really need to get it fixed and I want it fixed right. One good thing about the aluminum bodied Ford pick up trucks is that you almost have to take them to a Ford dealer to get body work. It takes specially trained technicians to work these on these aluminum bodies. They have to have special tools and they have to have special training. I've never had any work done at Akins Ford but I've heard lots of good things about them. The people in the office were very nice and very helpful. It only took a minute or so before the estimator came out to meet with me. He was very professional and pretty quick. He told me he would email me the results of his estimate. It is a huge dealership with hundreds of cars and trucks in stock right on thelot. There's a lot to see . They also carry Chrysler and Jeep products. They have a really rad Jeep display in front of the building. They parked three of them climbing some huge boulders and they look pretty cool. I am very happy with the service I have got so far at the Akins Ford collision center. I have complete confidence in them doing my repair for my truck. I would not let just anyone touch it.

Poor communication and lack quality control. That pretty much sums up what you can expect from…read moreAkins Collision. Updates on progress were few and far between. AJ is the worst services manager I have ever worked with. No call backs, rarely ever answer's his phone, no updates on progress, slow progress, terrible parts ordering practice, no qaulity control or over site on repair process. Not sure how this guy keeps his job. I will say that Eric and Tim, who are over AJ, where much more helpful in terms of communication. They too failed to follow up on quality control. This took multiple trips on my part to get my vehicle. If you say the vehicle is ready, you should probably actually lay eyes on it and make sure it is. Leaving parts off, and not checking that parts are fully attached is just unexcusable. Take some pride in your work folks! Maybe you all need a check list to follow so you don't miss steps in the processes, or if you have one, try following it. Pro: The paint looks good. Parts seem to be good after fixing some issues. Cons: Communication, or should I say the lack of. AJ as my service manager. Quality control. Paperwork incorrect, has the wrong name on it. Loud and annoying ladies in the attached rental companies area. Sounded like a party in there. Not exactly what your looking for while sitting in the waiting room. Need to take the nasty temporary floor mat out of the car before hand it it over to the customer. Do yourself a favor and find another shop!

I had an amazing experience at EZ Auto Spa in Athens! Ethan was so helpful, professional, and…read morequick. From the moment I arrived, I was impressed by how clean, efficient, and organized everything was. What really stood out to me was how honest and transparent he was. You can genuinely tell they care about their customers and take pride in their work. I will definitely keep coming back here and will be recommending EZ Auto Spa to everyone I know. Thank you so much Ethan and the whole team, for such a great experience!

When you discover car shops that do quality, reliable work for fair prices, they earn your loyalty…read more Ethan and EZ Auto Spa have more than earned that spot for me in Athens. We were lucky enough to discover them after an unfortunate smash-n-grab on my car, and each time, Ethan and the rest of the staff have been amazing. They are committed to doing quality work. Any time I have an issue that their shop could work on, I go to them first. They did decal repair for us and they put in extra time to find a really supplier that wouldn't gouge us. Dodge wanted like 4x the price. After the install, the even threw in some extra work for free on the paint around the decals, which looks amazing. At some point I'll have them do the rest of the car so it all gleams. Ethan even stayed after 5 on Friday, pro-bono, one time to check my friend's tires. How many auto shops do you know that would do that! I tried to tip him for it but he insisted it was just how they do business. A+ service shop. My only advice would be, they can get busy, so you may have to follow up a couple times to get a slot. It's worth it!!