We needed to board our dogs overnight to have new kitchen flooring put in the next day. They were…read morevery accommodating and easy to find. We will consider them in the future.

Our dog always seems very content at Bed & Biscuit, so we feel confident about leaving her there.read more

I have never personally boarded a dog at Hanson Hill Farm, and I want to be completely transparent…read moreabout that. I am leaving this review because of the circumstances surrounding the death of a client's 12-year-old pug, Arabella, and because of Hanson Hill Farm's own public statement about what happened. What concerns me most is not simply that a tragic incident occurred. It is the explanation this facility chose to give afterward. Hanson Hill Farm publicly promotes more than 40 years of experience caring for dogs. With that level of experience, it is extremely difficult to understand their own statement that they were "unaware this was too long and too warm for Bella" after keeping a 12-year-old pug outside during a 45-minute outdoor rotation. Pugs are brachycephalic dogs. Their shortened airways make it harder for them to cool themselves through panting, and they are particularly vulnerable to heat-related illness. Senior dogs are also more vulnerable to heat stress. This is basic breed- and age-specific information that I would expect a professional boarding facility with decades of experience to understand. What makes this even more difficult to understand is that Hanson Hill Farm has apparently cared for pugs before and promotes experience caring for dogs with different ages and needs. So how was a senior pug's individual risk assessed here? The facility's statement specifically emphasizes that the temperature was 79°F and that the dogs had access to shade, water and a pool. But that does not tell the whole story. The relevant afternoon weather in Adairsville on Friday, August 21 was considerably warmer than that. Historical observations show temperatures around 82°F shortly after noon, 84°F around 1 PM, 86°F around 2 PM, and 88°F shortly afterward, with humidity in the roughly 60-70% range during the early afternoon. The day's high reached 90°F. We do not yet know the exact time Bella's 45-minute outdoor rotation occurred, which is why I am not going to pretend we do. But if this occurred during the afternoon leading up to the facility's approximately 2 PM call to her owner, the actual environmental conditions were considerably different from simply saying "79°F." That raises a very reasonable question: why does the facility's public explanation focus on a single 79°F temperature without providing the temperature, humidity or other environmental conditions during the actual outdoor rotation? Shade, water and a pool can help, but they do not eliminate the physiological risks of heat for a brachycephalic dog. A pug's ability to cool itself through panting is already compromised by its anatomy. The relevant question is whether the facility appropriately considered the dog's breed, age, individual condition, environmental conditions, duration of outdoor exposure and early signs of heat stress. The facility also says it was watching the dogs on a camera and that Bella appeared to be walking around and interacting normally before she was brought inside. That raises another serious question: was someone physically outside supervising the dogs, or were staff primarily monitoring the outdoor area through a camera from inside? A camera can show where a dog is. It cannot physically assess breathing, panting, posture, responsiveness or other early signs of distress. And by the facility's own account, Bella eventually laid down in the shade before they brought her inside and recognized that she was in distress. This is especially difficult to reconcile with a business publicly promoting decades of experience and individualized care. I am not claiming to know every medical detail of Arabella's case, and I am not pretending to have been her owner. I am saying that after reading Hanson Hill Farm's own explanation of what happened, I would not feel comfortable entrusting my dog to this facility. If you are considering Hanson Hill Farm, ask very specific questions about how they handle senior dogs and brachycephalic breeds, what temperature and humidity thresholds they use for outdoor activity, how long dogs are kept outside, whether staff physically supervise outdoor groups, and what procedures they use to recognize and respond to heat stress. A business claiming more than 40 years of experience should already know these things. For me, their own statement raises far more questions than it answers.

This place killed my pug due to pure negligence. Please avoid this boarding facility at all costs…read more You are risking losing a loved animal. May this place suffer forever just as they made my pug suffer. She died from heat stroke with brain damage. The worst heat stroke case the vet has seen.

They cut into my dogs leg badly and did not inform me if it when I picked him up. When I saw the…read moreblood and wound I called them immediately and the woman who answered called to the back "oh, that must be the dog she cut into" not concerned at all. I asked since it was a weekend if they had a collar I could put on him to keep him from licking at it until I could get him to a vet and they offered no assistance. DO NOT TAKE YOUR DOG HERE!!!

They always make me feel secure when I leave my girl with them…read more I chat with them daily on what she is up to. Never delayed in message responses back to me which reassures me and always calms my anxiety.

I love the caring and loving people here. They are so kind and supportive. I always have a great…read moreexperience. I take all of my pets here.

I took my dog, Olive, to this practice when she wasn't eating, drinking, and her back legs were…read moresplaying. She was also walking with her back toes folded under sometimes. The staff was friendly! They treated my girl very well with compassion and sweetness! They were able to diagnose, take blood work, and send her home with medications and recommendations within an hour. They offered me tissues when I cried. I would definitely take her back! Also, my pooch pooped in the exam room out of nerves and they cleaned it up and told me not to worry about it...it happens. They care about pets! Happy to report that Olive is feeling better already. The puffiness in her face has gone down. Her appetite and thirst have returned and she's running around like she used to!