It was nice to be back in the exam room around my appointment time. Brianna was in and did her…read morechecks and was on my way.

Dr. Hug is great. He was able to diagnose my wife's condition immediately and began treatment. It's…read morean autoimmune related condition and requires ongoing treatment. It can turn for the worse quickly and getting in touch with the Lancaster office is next to impossible. Calls all go to a central location and they send messages. They too can't get through. This is extremely frustrating as one time we wound up having to go to the ER for treatment. I will say that the team, once you get established, is wonderful. There just needs to be a modification to being able to directly contact this particular practice. Urgencies happen and waiting several days for a return call is not a good thing!

Appointments are always at least 30 minutes behind schedule. Plan on that. The office staff is…read morenice.

I only visited this practice on Lime St. one time, and I have to agree with the others who gave it…read morea poor review. Staff is all around lousy, from the person I spoke to on the phone and front desk who couldn't seem to care less whether I wanted to be a patient there, to the nurse who took me back and didn't seem to care either- which made me wonder why she felt the need to come back in with the doctor and observe, other than she likes to make you feel awkward. The doctor only looked at me from the waist up, which I now know is insufficient for someone at risk or with a history of skin cancer- you should get a full body exam (not great for the self-conscious, but necessary). Anyway, if you're look for a good dermatology practice I would recommend one of the Dermatology of York locations (York, Hanover, Gettysburg, Mechanicsburg), I'm a regular there now and it's great.

My husband & I have been going here for 3-4 years and I recommend Amanda Conroy. My husband & I…read moreboth love her and the rest of their office staff. While you have to call ahead 6 mos. to schedule your annual visit as they are very busy, they are thorough, caring & efficient. They also prioritize you and follow though when they find something suspicious to avoid future issues.

One star is being generous!…read more My doctor recommended a second opinion from a second dermatologist. He sent a referral fax to Dermatology Associates of Lancaster as they required. I never heard anything for two days, so I called their office. They basically refused to see me. I got the feeling they did not want to step on the other doctor's toes and were going along with his diagnosis without giving me an examination as my doctor requested. They suggested I go to Penn State Hershey, still without diagnosing my issue separately. I would not recommend this practice as they tend to pick and choose without seeing the patient. I can't say that poor patient care was an issue, for I was never seen. I felt bad for the person on the phone, as she was being advised by someone else, who could have given me the courtesy of speaking to me directly. In a word, describing them.... condescending! Definitely not patient-focused.

I went to this center on the recommendation of laser removal on a few spots on my face. I purchased…read morea package of extra visits to complete my process. I had a reaction to the procedure so I asked about the extra visits. I was told no refunds and "don't know what to tell you". As you probably know, the process is not cheap. I would not recommend this place at all. Williams, L.

I have been receiving Botox at the Laser and Skin Center for many years. I normally see Dr…read more Groleau, but was informed she is no longer doing Botox injections. At the end of November, I saw Lena Metcalfe PA-C for Botox. She was very professional, although her injection technique was different than Dr. Groleau's. 8 days after my injections, I noticed I had a droopy eyelid. I tried Lopidine drops without improvement. I contacted Donna, the office manager, to discuss the situation. I informed her that I had spent $425 in her office on Botox to make me look better, but instead look worse! (I've read the droopy eyelid can last for weeks-right in time for the holiday season! :() I felt I was entitled to some type of compensation-but was told that droopy lids are a known, but uncommon complication of Botox, and as I signed a waiver, I wasn't entitled to any type of compensation. They've now lost a longtime customer-and bad reviews travels fast- BUYER BEWARE!

Very through explaining things easy to understand…read more Explained optional treatments. Did complete body scan

I've been going to Dr. Mackey for years and it has always been an a positive experience. I just…read morehad some basal cell cancer removed yesterday and i received a call from the office to make sure i was fine and to see if I had any questions or problems. I work in the medical field and know several co-workers that also go to Dr. Mackey and are very satisfied. As far as the 60 dollar charge if you don't show up for a appointment, I totally agree with that. There are so many inconsiderate people that don't call or show up for their appointments and that takes away from her income and also other patients that need that appointment.

Thank you for your personal and professional service for the difficult surgery above my right eye…read morelid for the removal of the cancerous tissue. The staff was right on point, professional and positive right from the person at the desk to the actual Doctor who did a great job under difficult situations especially with COVID. Thank you!

Horrible! No wonder this place is closing. Long wait no tv employees are unhappy very unorganizedread more

Saw a PA named Mareena today. She was dismissive, condescending, and spent no more than 2-minutes…read morein the room. Literally asked one question, didn't listen to my response and walked out. Avoid her if you're in need of a professional.