Jaguar Boerne Nov 3, 2025 Cassandra Pattison I went to Boerne Land Rover and they took advantage of me without my husbands input. They sold me a car for 2k more than it should have sold for and they gave me 3k less than my trade in should have been traded in for. I signed the paperwork at 9pm and called to cancel at 10AM the next day and they lied and said the car funded and refused to cancel. Don't go to Boerne Land Rover they will take advantage of you, especially women. My salesman Andres "Andy" Osorno. In addition, he promised me a full detail only to have waited for an hour for a basic car wash if that. Terrible! read more

My wife went to Land Rover Boerne last night to look at a car and they ended up taking her trade in and selling her a car. Turned out they gave her 11k for a car that the trade in should have been 13k minimum. Then they sold her car for 27k that should have been 26k. So seller and buyer beware. They aren't honest and they don't have a return policy. Stay away from these guys!!! read more

A different experience to share. We bought our car years ago from a used lot. Our spare key got ran over a couple weeks ago and we needed to pair our new one. They were not able to get it done due to a technical issue they couldn't resolve without the IT team (they don't work on Saturdays), but they were exceedingly kind and helpful. Filled up the tank for the inconvenience. Everyone was eager to help from start to finish. Would definitely recommend based on customer service alone. Miriam & the shop foreman were fantastic. read more

First clue should have been only one customer at 7:30 am on a weekday, followed by another after 8. Service advisor tried to sell me on unnecessary repairs and service previously done at last service. Probably didn't realize I have owned Landrovers for 20+years and new manufacture requirements intimately. Moreover, I took my vehicle to a specialist in Landrovers and they agreed, Boerne Landrover was trying to upsell as usual. Stay away from this dealership! They are not reputable. read more

Rowena was my salesperson a she was great very helpful. The dealership was great I had a small issue with my car and they immediately took care of it read more

my experience has been very frustrating to say the least. I bought a car 14 months ago and was promised a few easy things in my contract. I have called no less than 20 times, texted a lot and made 3 trips to the dealership and all without any success. No return calls, no returned texts even with the read message on so know they got it. the excuse given today was they had to turn it all over and clean house 2 months ago but my issues continued with this new team. if you want good service- go to Cavender or get a Lexus. if you want terrible service with no customer appreciation, you are at the right spot here read more

Ethics, morals and honesty do not exist here. I purchased a JLR maintenance contract and had a windshield replaced for free under it the first time. The next time this dealership wanted to charge an additional $400. No reason, that was going to be the charge. The original dealer will do it again at no cost. To add insult to injury, they also "offered" to replace my windshield wipers (2 months old) for $175.00. At some point the JLR service will understand that they directly affect consumer's feeling about the brand and interest in being a continued customer. I'll go to Austin for service and purchases where they are at least fair and live up to the JLR brand promises. read more

I was in search of a specific vehicle for my brother and his significant other. I happened to find it at Land Rover of Boerne. To my benefit that put me in contact with Product Specialist Arty Lawyer. He was exceptional and went above and beyond to answer all my questions and provide assistance, he even did a video call to show me the vehicle. My brother being satisfied signed off and Mr. Lawyer oversaw every aspect of the purchase process, even while on vacation....did I mention this was all by phone, email, and text? If you're looking for a new or pre-owned vehicle may I recommend Arty Lawyer and Land Rover of Boerne, you will not be disappointed! read more

Service Department - Sewell Land Rover Boerne - CPO Jaguar F-Pace Portfolio - Car Dealers Near Me - Boerne, Texas

Just garbage, been trying to get my Rang Rover fixed since April, They forgot to order the part, then after 20+ ill call you backs, they fix one issue and send the car back with another issue. I can't even open my door now. Now 15 more calls they cant return calls, and when you do talk to someone they have no idea about your issue. My warranty is going to run out before this is resolved. This is not the kind of service one deserves with this or any kind of car. If I wanted crap service i would of bought a tesla read more

Their service dept. is pretty good, but their cost for service is above normal.

Have to offset some of the bad reviews. I bought a 2021 Defender 90 First Edition. These guys have been A1 professional, both during the purchasing process and for the one recall and first major service. Anyone can have a bad experience. As for me, they treated me with class, were punctual and I got a fair deal on a terrific vehicle. A+ all the way. read more

These guys are scammers and liars. Tried to buy a car. Settled on a price, then get their drive-out sheet. It has an $995 "élite" fee which they say is mandatory. I say I don't want the "elite" and sales guy has to go to back room. Leaves me hanging. He says sales guy TIMO says no. Then I see the guy and convince him its a bullshit fee. So he finally makes it $1. Then I see they have added 1% to sales price for salesman commission. So I say I'll think about it till the afternoon. He says no problem. Then sales guy Jaden calls that afternoon and says come in if I want to buy car at that deal and texted me the revised drive out sheet. I go in right away. But then I meet Ernesto - Sales MGR who says he won't honor the revised drive-out THEY texted me without the $995 which he says is now $1995. He says I will have to talk to TIMO who made the revised drive-out deal who won't be there till 9:00am next morning. I say that's BS. I go there next morning at 9:00 and TIMO talks to Ernesto and they won't do the deal. They basically wasted my time and RENEGGED. LOOK OUT FOR BS ADDERS they put on the drive-out deal!!!! Made me mad as hell read more

I'll preface this with, I know for a fact there are amazing people that work at this dealer that I have never met. I applaud your ethics and know that this doesn't apply to you. But when it comes to new car sales management team, definitely individuals that operate without a care or regard for the end customer/buyer. Never giving this dealer my business ever again. read more

Not surprised by the other bad reviews. Our car was towed here almost 2 weeks ago and we're being told it might be weeks longer. Spoke to service manager who was unwilling to help us with loaner car. I've never in my life had a car under warranty that has taken more than 2 weeks to fix and dealership that will not even help a little with a loaner. I'd avoid this place at all costs. read more

My salesman, Arty Lawyer, was was great. Very patient and not pushy. The dealership lobby was clean, modern and comfortable. The finance person was less desirable to deal with. He had a hesitating manner of speaking and seemed to always be searching for words, which made me feel that he wasn't being honest or direct. IDK, he seemed very nervous and sketchy. I bought a Jaguar F-Pace. It is nice and peppy, although a bit jerky. It does not have everything I would like, such as auto-start and seat cooling. I settled on the interior color, which was not exactly what I wanted, but I am getting used to it. Big plus, this vehicle has warranties for 5 years. This is important to me. read more

I loved the experience I had with this dealership! Arty Lawyer was the best salesman I have ever met. He made the car buying process so easy for me and my husband. He was respectful and professional with us both and responsive to all my messages. I will definitely send family and friends to him! I give Arty an A++! Highly Highly recommend! read more

I had been researching Land Rovers for months (close to a year). When I learned that Land Rover Boerne had a vehicle that met my specifications, with low mileage, I jumped at the chance to make that vehicle mine. I was nervous about the car buying process because it can be stressful. I arrived and my salesman Arty immediately not only made me feel comfortable, but like a friend. When I say that, I say it knowing that this can be a common sales tactic, but with Arty it was sincere. Not only Arty, but the entire team was amazing. Albert in financing was also very helpful. I am an individual with many questions. Arty had the answers to my questions (I also fact-checked him). All in all, this was the best car buying process I have ever participated in. Oh, and I love my new car! read more

I had a great purchase experience with Arty Lawyer (and Jenilee). I am about 7 hours away and they made the process of buying from afar as painless as possible. Arty showed me around the Range Rover, answered all my questions, and helped with a cosmetic issue. Even gave spot-on dinner recommendations. Mike in finance: also great. Did they BS me on my trade-in value, claim they were going to do an "in-and-out", only to list my old car for $7,891 more than they gave? Well, sure! But that's to be expected. read more

Victor Zapata is a horrible sales representative and dishonorable person. Our Rover had lots of problems (lemon) and he promised us a buyout number....then never called us back. When we followed up with him, he pretended he didn't remember our conversation (there were 2 of us on the phone with him)...got defensive to cover up for his own incompetence, and hung up on us because he didn't like getting called out on NOT delivering what he promised. DO NOT DO BUSINESS WITH VICTOR ZAPATA.... read more

I purchased a new Range Rover with Arty in March 2023. Arty was great to work with! He went above and beyond and was straight forward with all negotiations. I would definitely recommend Land Rover Boerne vs Land Rover San Antonio. Smaller dealership but amazing people to work with, especially Arty. read more

Will never buy here. They are adding $5000 to the price of a Defender because there is "limited" inventory. That's like charging a premium for hand sanitizer during a pandemic! Only a fool will buy here.... soon, there will be an abundance of these vehicles. read more

We thank God for Land Rover Boerne! Our daughter, Faith, just purchased her first car on her own, a pre-owned 2022 Kia. Since her parents have moved to Montgomery, AL, we were afraid she'd be ripped off by a car dealership. We stayed on the phone with her as she worked with a Toyota dealership, then with a Nissan dealership. Sure enough, they tried to take advantage of our 26 year old daughter. We found the 2022 Kia for sale on the Internet at Land Rover Boerne. The salesman, Arty Lawyer, treated her as if she was his own daughter. They gave her a great deal that made me and my wife very happy. We've never lived away from our daughter, so, like most parents, we sometimes worry about her. Our prayer is that she'll always be treated with dignity and respect like she was at Land Rover Boerne. We've told Faith to head straight to Land Rover Boerne whenever she needs to purchase a vehicle. Again, thank you!! read more

If it weren't for our amazing sales rep, Arty Lawyer, I would be writing a very different review today. Arty's commitment, his persistence, his and dependability are the only reasons we are happy right now. There's a severe lack of effort on behalf of LR management to deliver on commitments made to clients. We were not their priority. But we remained Arty's priority and had it not been for Arty we'd likely have made formal complaints and published more public reviews about our unacceptable experience with LR Boerne's Management and the Service Dept. The lack of attention to detail, the run-around we were given, the lack of respect for our time, the sub-par work done on our vehicle left us regretful that we purchased at LR Boerne. They'd be wise to keep people like Arty happy or they'll risk the loss of any referral business, assuming they have much today. Five starts for Arty. One star for LR Boerne's management team and service dept. read more

If you can get your car serviced elsewhere dooooo itttt steer clear of this dealership !!! Worst customer service... the advisors don't return your calls or keep you informed. They had my car for 30 days, 2 weeks later it had to be taken back in cause they overlooked something and now another 30 days with no loaner !! I'm so disappointed in their staff and I have never felt that way about other luxury dealerships I've used. read more

Terrible customer service after the sale! Nobody calls you back! Michael in the service department was the only responsive person who returned my phone calls. Bought a used vehicle there in August and waited over four months for a part to come in, which never arrived. I always was told they would call me back with updates, but nobody would call me. I spoke with various employees who stated they would look into where my part was and call with an update. Never received any return calls! Waiting on a refund for what I paid for the part ($2700.00) and now getting the run around saying they will call me back when the check is ready. Been over a week now! Will be spending my money elsewhere when I need a new vehicle! read more

I'd give zero stars if I could. This place is a joke. Good luck getting any response from the service team unless you call over and over and over. There are plenty of Range Rover dealerships within a reasonable driving distance. Take the time and visit one of those. read more