As easy as online shopping!!! Originally spoke to Lamont who…read moreexplained the process and went over some dealership details. We were handed off to Keith, our sales guy. He was easy to deal with and went out of his way to make sure we knew what was happening and to make sure we were comfortable and satisfied with the sale. Next came Michael, the finance guy. This is usually the brutal part of car buying...pressure to add extras, terms that are threatening, and other issues that leave you intimidated. Not so with Michael and Lexus of Melbourne. The process was fast, pleasant, and easy...no queasy feelings as paperwork explained and signed. I have been returning frequently to take advantage of their complimentary car washes, and this week, returned to have Chris, another sales guy, sit with me in the car, to once again explain the technology (that had already been explained by Keith in great detail). This dealership and staff is top notch!!!

This Lexus RX350 is a used car that I purchased in 2010 from JM Lexus dealership in Fort…read moreLauderdale. It was manufactured in 2008. I really liked this car at the time, so I researched online for nearly two months and took notes for comparison. Ultimately, Lexus dealer offered the best value for money, so I bought this car. Later, I noticed that there was some paint chipping on one side mirror. Since it was within the warranty period, I had it repaired at a Lexus dealer in Melbourne, and this was entirely free of charge. During this time, they also provided me with a replacement vehicle. Later on, there were cracks in the car's interior, and I went to the Melbourne Lexus dealer. They told me the cost would be very high and suggested I go to a smaller auto repair shop. Later, I discovered that Lexus had issued a recall for this issue, meaning many cars from this batch had similar problems. We contacted the Melbourne Lexus Dealer again, but they said the recall period had ended. When we asked why we weren't notified, they said it was because we didn't have maintenance done at their dealership. My questions are: 1. When I purchased the vehicle, I didn't sign any contract requiring maintenance at a Lexus dealer. 2. Lexus covers all the costs for recalls, so why didn't the Melbourne Lexus dealer or JM Lexus notify me? Lexus is a high-end brand under Toyota, but the behavior of Lexus dealerships in this matter is very disappointing and, some might say, unacceptable. At the time, my English proficiency and understanding of the law were not very good, but I have since gained a better understanding through online research, especially during the COVID-19 pandemic, and learned about my legal rights. The following four pictures include one from 2011 and the other three show the current severe condition of the interior cracks. This car has been through two major accidents, but the engine and major components are still functioning properly. What I love most about this car is its built-in CD changer that can hold six CDs at once, which was a standout feature at the time. Additionally, the car's exterior design is very sleek, and the streamlined headlights are beautifully designed. If this were to happen in Japan, the person in charge at Lexus would personally apologize and ensure the car is repaired. This is because I am very familiar with the Japanese work ethic. The image provided is a scanned note from my iPhone's note app, and I've erased my address because I don't want to expose my personal information. This image is an advertisement sent to me by Lexus last week. which proves that Lexus has all of my records, including my address and phone number.

Great service experience with Charles Kirby. The team touched base several times while I waited for…read moremy vehicle. It was my first experience at the dealership and it far exceeded my expectations. I'll definitely be back and I may trade up to the Acura experience when they rollout the hybrid models next year.

This is the best place to buy or service an Acura. Always willing to give you a great deal in…read moreeither department.

My 2019 Lincoln Continental is less than 6 years old and has been in the shop at least 10 times. It…read moreis now on the 3rd Motorcraft battery. At one point it had an intermittent starting problem that took over 11 months to fix. It was 3 years old and about 8,000 miles on it. They replaced everything from the battery to the starter including the computer and several wire harnesses. They finally replaced the main wire harness but put in the wrong one so my satellite radio had no power. They had to tear it down again and put in the CORRECT wire harness which provided power to my satellite radio. In my opinion, Motorcraft car batteries are junk and only last a little over 2 years if you are LUCKY.

this is my second experience having service from this wonderful dealership and it was even better…read morethen the first time. Such class and appreciation for the customers desires, top notch. I would advise anyone to visit this dealership for your service. The amazing Denzel Morris will provide a first class experience for each and everyone who comes though the door. Many thanks to Lincoln of Melbourne and especially Denzel Morris for allowing me feel the "Red Carpet" service experience.

What went well???? Working with Angel. He was extremely supportive, knowledgeable and made sure the…read moreconversation of what was going with my car throughout the maintenance being done. When finished he went over everything that was done to make my baby well again. He definitely needs to be rewarded for his help. I also asked him about the issue with my hatchback not going up. He told me that was a program issue. We tried several times and he is going to hook me up with a loaner to get this issue fixed. He was just very helpful with making sure I felt that I was his number one customer. Thank you Angel for everything.

In my experience purchasing a car goes pretty much the same way no matter the type of car or the…read moredealership. It's one horrible day but in the end you drive home a vehicle you love. Your experience with a dealership really begins when you need service. My service advisor Sage is phenomenal. He is on top of things. He communicates well and I never feel like I'm bothering him if I call with a question. He's the reason I will continue to bring my vehicle here for service.

Shaun at vibrant motors is a SCAMMER He sold a car with a…read moreknown major defect that did not show up on the short test drive. Allowed us to test drive but did not provide a dealer plate so we were limited on how much we could test the vehicle. Insisted on doing a "private sale" and to deliver the vehicle to us stating it would be a risk of being pulled over if we drove it. He knew if we took it on the open road it would show it's transmission was not working properly. He refuses to work with us on a refund/return or repair. We have filed a complaint with BBB. We had just been in a serious car accident 2 days prior and needed cheap reliable transportation. Shaun preyed on our suffering and scammed us real good on a 2008 Chevy HHR. DO NOT DO ANY BUSINESS WITH VIBRANT MOTORS AS THEY ARE TRUE SCAM ARTISTS WHO TAKE ADVANTAGE OF PEOPLE IN TOUGH TIMES

If I could give them a lower rating I would. They advertise as a car on Facebook marketplace as if…read moreit's a private owner then when you get there to the owners house or supposed owner, you find out you have to go to Rockledge to sign papers and pick up your car... Only to find out if they're adding over $500 in dealer fees and won't come down on the price I need to make up for that Then they are told you can make payments on the car and they give you a temp tag and then when you make the payments on the car and the temp tag expires, they refuse to give you a new one so now you're stuck making payments on a car with no tag And they say that's perfectly legal and OK for them to do but when you're there in the office, they tell you something totally different. Stay away from this place and any other place like it on Facebook marketplace it's a rip off and a racket.

Horrible place, definitely would not recommend to anybody. Staff is rude, they don't put everything…read morein the papers when you get a car, ended up paying $200 more than what we had set up for payments and nobody can tell me why.

I'm now a regular!…read more Fair, thorough, professional, and great to deal with. The vehicle inspection and accompanying report are yhe cherry on top.

Customer service was attentive and professional. The space was clean with a calm atmosphere around…read more0900, which made the visit easy and comfortable. A couple of times it felt like the service tech was suggesting additional services, but they were respectful when I politely declined. Overall a smooth experience, and I would visit again with my BMW 430i.