I am a busy mom of 7 who has been looking forward to traveling alone for the first time in 23 years. I reserved a Land to Air shuttle ticket for Wednesday, 3/19, around 8 AM. Bad weather is moving in tomorrow (I get it) and I received a phone call today that all shuttles are cancelled for tomorrow. I was told that I'll have an account opened in my name and credit will be issued. I disagreed that was a good idea and was told my request would be "passed to corporate." The only credit I can give the company is that "corporate" called me and stated that my credit can be used for 12 months from today. I stated that I disagreed with this policy and do not plan to use this credit. I don't understand how they can justify this. Drivers won't be clocking in tomorrow, no gas is being used on these shuttles, and I'm not just scrambling to change my travel plans, I'm baffled that a small business in the Midwest would think non-refundable is the way to go when THEY decide to cancel the shuttle. Read the other reviews below because I'm not the only person who's been in this position. I'm not planning to travel again on Land to Air again and they can keep the "credit" on my account. I've had my money's worth sharing my experience honestly. Get a friend to drive you to the airport instead! read more

BUYER BEWARE!! Be prepared for poor customer service! I recently made a trip to MN, and had a reservation from the Minneapolis airport to St Peter. I arrived at the waiting area 30 minutes prior to the departure time, and checked in with the desk agent by name (so he knew I was there). At the departure time, there was NO loud announcement for loading like they usually do. And then, without me knowing it, THE SHUTTLE LEFT WITHOUT ME! Even though the desk agent saw me in the waiting area, where I had been the whole time. After repeated attempts, I was finally talking to someone from Land to Air, and was on the next shuttle, a 2 hour wait. I was issued a voucher, which I agreed to take, thinking I could cancel my outbound reservation and use the voucher instead. When I tried cancel my existing reservation to use the voucher, I found out that reservations can't be cancelled. The problem with the voucher is that I no longer have a reason to travel to St Peter, as the family I was visiting is moving away. So I won't have a chance to use the voucher. I contacted Land to Air and explained the situation to the agent that answered the phone, and asked for a refund to my credit card. Instead of great customer service to a loyal and frequent customer, I was told that it is policy to never refund any ticket, or in this case, a voucher. Apparently it is a policy that provides no flexibility for meeting the needs of customers. No exceptions, no matter what. In the past I had used Land to Air a lot, and my daughters had used Land to Air when they were attending college in Mankato. We had always received great customer service until now. WHAT A DISAPPOINTING EXPERIENCE. :-( read more

On time and reliable. Clean vehicles. Great way to get to the airport. Friendly and helpful staff.

It's a great service for southern Minnesota. The times are great, drivers experienced and professional, and they take the stress out of holiday travel. On a personal note: I had to travel for a family emergency. Knowing the seriousness of the event, the driver went out of his way to drop me off at the airport as it was the end of his shift. They have competition now, but know that they have been here for a while and they have a personal touch that gives them a competitive edge. read more

Small building , with wonderful Drivers, and Customer service, the fair is fare, just the right price... makes you want to , ride with them Daily. read more

Land To Air Express - My Granddaughter Alexia, Loves to ride Land to air Express..YES ! - Airport Shuttles Near Me - Mankato, Minnesota

I was there on time and waited 20 minutes and no one ever came. I ended up coming and waiting again that evening and getting a ride back to Mankato. read more

Best customer service ever! They are on time, punctual, and even have amazing cookies. Would not even leave a person in the cold if your ride is not there!! read more

Land to air express sucks, I got to where I needed to be exactly on time, and they left without me. I've been on it many times and every time they've waited for someone who's was late, but I wasn't even late and they weren't there. Their vans are dirty, and always over crowded. The charges don't work, and the wifi doesn't work, and they wouldn't pick up the phone when we called several times. The only reason I'm giving it a 2 star rating is because the past drives were nice. What a waste of $35. read more

There is no way of contacting someone after 4:30. I booked my daughter's ticket for the last shuttle back to Mankato University- leaving the airport at 9 PM. My daughter sat there, and, sat there- and no one showed up. We both called over and over their 'emergency' number- push option 7. And were told over and over they were too busy, to leave a message.... My 18 year old daughter- was stranded in the airport after they simply never showed up. No email, no answering the phone..... No idea what happened..... Still no answer. Never again. I would not recommend this service to my worst enemy. Worrying about your child from states away and there being NO ONE to answer any questions or be held accountable is BEYOND UNACCEPTABLE. I can't believe this service is still in business. read more

After a major airline delay, I was unable to use their service. When I tried to cancel my reservation, I was charged an 'up charge' ?? Do not pre-pay for this service or find another way home from the airport!! read more

I wish I knew how to give 0 stars. The driver Tim was so rude that he bordered on belligerent. Take some another shuttle. Rent a car. But at all costs avoid this shuttle service. read more

Land To Air Express does not clearly state on the boarding pass or anywhere on the web site where to wait for the shuttle at the airport. They ask you to provide your cell # but don't be fooled - they will not call it if you are not at the pick up location. They drove off and left my 18 year-old daughter at the airport. NO ONE answers the phones on the weekends and by the time they returned her call, the bus refused to turn around for her. Had to find someone from an hour and a half away to go pick her up. DIS - SATISFIED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I came back to Mankato from MSP on a day with blizzard conditions. The driver said she saw many cars in the ditch on her way to MSP. We drove very slowly getting home about 1.5 hours later than scheduled, BUT we got home safely! Thanks for the safe driving! read more