Uber is more friendlier and cheaper. Customer service isn't as good as it used to be years ago.read more

If they would answer their phone, or at the very least, clear out their mailbox. And a recording…read morethat tells you to call the number you just called.

David is great to work with! Very responsive and arrives early. We had a early flight and had…read morerequested a 4:50am pickup time. David confirmed my request and quote for the trip. A few days prior to our trip, I realized our flight time was earlier, reached out to David to see if original pick up time would be okay and with his expertise, he recommend we leave a little earlier, which was much appreciated and he was able to quickly confirm change in pick up time. Day of, bright and early David was there just before our pick up time at 4:30am. He was personable, respectful and positive so early in the morning! Great conversation on the way there, spacious and super clean vehicle with plenty of room for just us two, but we know we can fit our family of six and luggage in his car for future trips. Highly recommend using Mr. nice guy for all your transportation needs

I had a perfect pickup experience at a fair price. David lives up to the name too. If you need a…read moreride to or from MSP, definitely go with Mr Nice Guy.

I booked a ride for my husband from RST to MSP. My husband was so impressed with the kindness of…read morethe driver, Michael, he told me to make sure to give a recommendation for this company. I also met the driver Michael when he picked up my husband, he was very kind and courteous, that's why I was not surprised when my husband told me that one of the passengers was leaving the state and her friend was crying while waving goodbye to her. Michael told the passenger he has time to wait and asked the passenger if she wanted to say goodbye to her friend again. All the other passengers were watching from inside the van and saying the scene was so touching that makes them all want to cry too! You don't see this kind of kindness everyday and when that happens, it's a blessing!

I took the shuttle on July 21, 2026 from Rochester to MSP. My driver was Michael. Michael was…read moregreat. He was patient, polite, kind, on-time, and professional. I can't ask for more than that. But what impressed me the most was how he handled one customer in particular. This person, first of all, apologized to the rest of us for holding up the trip because she was late and there were a lot of last minute things she needed to take care of with Michael. She also told us that she is moving to another state. She had another friend with her that drove her to the pick-up spot, and she looked noticeably distraught. In fact, they both did, which apparently was because they were saying goodbye to each other. We were ready to leave, but Michael paused and turned to this person and asked if she would like to say goodbye to her friend one more time. She asked Michael if that would be ok, and he replied yes, that we have some time in the schedule. She took the opportunity, and got off the shuttle, and she and her friend immediately hugged and sobbed loudly on each other's shoulders. Upon seeing this, I heard one of the customers in the back say, "now they're going to make me cry." Honestly, I was tearing up too when I saw this sensitive moment. After a few minutes, we finally left. The drive itself went well with no problems. I was the last to be dropped off, and I told Michael that what he did was a very nice thing. He humbly shrugged it off, seeing it simply as an opportunity to help someone out. Kudos to you Michael. We need more people like you in this world.

Seyfu my driver delivered WORLD CLASS bell ringing service today!…read moreI Needed ride to the airport with a stop to drop off our dog for boarding. Forgot the dog food my wife packed. Seyfu- picked up dog food & delivered it to the board in facility!! Amazing!!

We needed to get from our hotel to the airport with A TON of luggage. I booked reliaCar to make…read moresure it all went smoothly and I wasn't disappointed. The booking was easy and reassuring that everything would be take care of. our driver, Seyfu, was timely, helpful, and very friendly. the price was also very reasonable! I wouldn't hesitate to book again and recommend to anyone looking for car services.

We used Tony Goes There for airport transportation for three of us, and everything went so…read moresmoothly. Tony was right on time for both the ride to the airport and our pickup when we got home. He was great with communication, helped with our luggage, and the door-to-door service was so nice. We paid and tipped up front, and he still gave excellent service from start to finish. He's dependable, easy to talk to, and also great about letting you just relax and listen to music if you're tired. Nice vehicle too. We'll definitely use him again!

Tony is a great resource for transportation. He's reliable and knowledgeable. He also keeps a clean…read morevehicle.

Josh was amazing and made the start of our trip and the end go smoothly! I highly recommend this…read moreairport service for anyone in their service area. Very professional and does a excellent job! I'd give 10 stars if it would let me! Thanks Josh!

My Mom 80 years old booked a last minute trip and needed transportation from MSP airport to Le…read moreSueur. Josh arrived on time found Mom and safely delivered to her home. Great Serbice

Poor communication, inexperienced drivers, but somewhat pleasant office staff. Management needs a…read morerevamp starting from the top and not enough properly trained employees. It's like a ship with NO CAPTAIN! I would not recommend this company if you're traveling to and from the airport. You'd be better off with Uber, Lyft or Groome! Kudos to Bonnie and Bill for keeping the ship upright!

Honestly, I've been using executive express for about three years now - using it several times per…read moreyear. Usually it's not a bad experience and I've only had one bad driver. However, I do have a problem with one of the vans reeking of cigarette smoke and a SUPER rude front desk employee. Listen - if I want to double check if I have the appropriate ID for the airport, I'd expect a better answer that "our only job is to get you to the airport" and shutting me down TWICE. If taking people to the airport makes up 99.99% of your business, maybe you should have answers to some very important questions? If I see this guy at the Waite park office again I will 100% be reporting him.

On time pick up Clean car…read moreProfessional driver Excellent prices See you soon again tnx

we scheduled ride to airport at 5am and no-one showed up, got an email from them when I booked…read moreonline saying thank u for scheduling with us. Dropped my husband off at airport because we were meeting daughter in Los Cabos. I had to cancel my flight because we didn't have time to even park and ride shuttle to airport. Called phone and no answer!!!!!