I call the service dept twice about my Vehicle, I was put on hold for a long period of time before hanging up and calling back. I think they forgot I was on the phone. I also wasn't given a loaner vehicle while my car was being repaired, you would think spending $4,000 would get better customer service than what I received. I also priced the hybrid battery at the other Kia dealership and it was $1,000 less than what Landers charged me. read more

Terrible service. It has been over 4 days for fix that should've taken 30-45 minutes. No loaner car offered and no communication. Ridiculous. read more

Took my Buick to have serviced because my neighbor bragged about his service man, John Brooks, who worked out there. Sure enough, John couldn't be any nicer! He told me everything wrong with my car, what it would cost (which was cheaper than another place) & was quick. I'll not go any other place from now on. John is the man to see if you just need an oil change!! read more

Landers Kia: Poor ethics, poor business!! I bought a used car (I must say as-is) and it broke down after driving it 2 times. I explained to the GM that contractually I understand they owe nothing. But ethically and in efforts of good business it's not unreasonable to expect a car from an established dealer to run more than 2 times. He even said if I drove it off the lot and it immediately broke down he would not standing behind anything or help me in any way. In layman terms, he didn't care. I explained how at times reputation and repeat business outweighs a small issue and he didn't budge. Having bought 5 cars over the past 2 years and a new car every 2 yrs, I'd think a long term repeat client is always more important than a 1 time customer. I see Landers Kia (GM) doesn't share the same fundamentals of business and places a dollar over reputation and their customers. I'll take my future business elsewhere. First and last time Landers customer... read more

So i've been coming here for the past 2 years and I must say the the staff is quite friendly. The service dept manager Endi is very professional and friendly. All the work has been timely. She has been very knowledgeable and helpful. Knock on wood, it's always been a good experience. Recently, bought a new car and I worked with Steve Parks, who made the experience quite smooth. sure at times you don't see eye to eye when making a deal but his overall professionalism and knowledge was much appreciated. All in all one of my most easiest dealings with buying a car. The rest of the staff were just as pleasant read more

My granddaughter took her car there for 2 recalls. They charged her $50 to scan to see what the recalls were. According to the Kia website, the recalls were to be FREE including the diagnostic testing. When she paid for the service, they handed her the keys and told her to go find her car. There were at least 5 guys sitting on the cart at the front all of them on their phones. It would appear that someone with customer service in mind could have gone and brought her car to the front. Further, a few days after picking up the car, it started having problems and a scan at a different mechanic shop showed a problem with one of the "recall" issues that Landers was supposed to have fixed. They had no courtesy car for her either time. She is a single mom working and taking care of a child. Their lack of customer service and common courtesy is ridiculous! I bought a car from Landers Toyota several years ago. Faithfully took it back there for maintenance and oil changes. At about 50,000 I called to see what the routine maintenance was going to cost and was quoted over $300. I called the NLR Toyota dealership and got the EXACT same service at less than $100. I never went back to Landers Toyota and will never buy from Landers again....... read more

I am an out of town buyer. I called ahead with a set price that I was will to buy the Mercedes 2015. Patrick Bradley, the sales rep, told me a price that I was satisfied with. That was the only reason I set a test drive appointment and drove almost 2 1/2 hrs to buy the car. When I got there, Patrick was no where to be seen. Another sales rep told me that they could not honor the price we had agreed on before I got there and that Patrick didn't have the authority to drop the price on his own. They will lie to you just to get you in the door. I suck it up and decided to buy the car. I had ask the the sales guy if the owner's manual was in the car. He said "yes, its in the glovebox". Guess what? Its not in there or anywhere else in the car. I had to put out $80 to get new manuals replacement. I called back to talk to the finance manager. To get my name and address corrected, because they messed that up as well. I told him that I had to put out my own money to get new manuals. He replied that he will give me a credit on my loan agreement. I got my paperwork today and no credit of $80. That money is insignificant, but being lied to is what gets under my skin. read more

Landers is the place to go for maintenance.When we hafta get a new one that's where we're going.

Once again, Steve Lander's Kia delivered. I brought in my 2020 Cadenza for 30k service. I did not have an appointment. The wait was short and all work completed professionally. They topped it all off with a free car wash. The staff is always friendly and the dealership is always clean. I purchased my car here. We also purchased my wife's Telluride from Steve Lander's Kia. Unless I'm on the road, I get all my service at the dealership. read more

Traded in my Altima for a '23 Telluride. I had such an easy experience working with TJ and Dave. They were super attentive and responsive and it made the process so pleasant and relaxed. I am so pleased with my new vehicle and plan to be a return customer in the future. Thank you again for working so hard to get me taken care of. I appreciate all your efforts! read more

My car has been at the dealership for 4 months waiting on a transmission. 2021 Kia Soul Turbo with less than 14K miles. Nothing but the run around and lies. They never call back or follow up. I will post my experience on all review sites. Worst experience ever. The corporate customer service eas no help either. read more

I made an appointment to have the 75K mile checkup plus to diagnose why the skid light came on and tachometer quit working. When I arrived at the dealership, a customer service manager, Tony, tried to turn me away. He actually put my keys in my hand. He said they were too busy to diagnose any problems. I explained I had an appointment and I had it in writing. So they kept my car and later called me and told me the checkup was complete and they would diagnose my car in 10 days. I asked if I needed to bring it back in 10 days and was told that the car had to stay there or I would "lose my place in the queue". I asked about a loaner car and was told they have rentals but none were available. I returned to the dealership and retrieved my car. I took it to my local mechanic who diagnosed and repaired the problem in 20 minutes. I will never return to this dealership. No one acted like they cared at all, and the prices for the checkup were outrageous. My mechanic told me he could have done the same things for much cheaper. I was extremely disappointed in the people at this dealership. read more

What a complete joke of a dealership. Maybe they have enough business that they don't need or want out of state business but I was dealing with Randi in sales and she is completely inept. I waited and waited and waited for her to supply me with information that never came. I wouldn't by a car from them if they discounted it by 50%. Learn how to treat your potential customers. read more

Great experience. I just moved here and everyone was incredibly helpful and kind. They gave me the support I need and I will go to them for all of my Kia needs in the future. read more

Spoke with sales associate several times beginning Monday morning. Received a call Wednesday, said they had found the car I was looking for and if I would come in and complete some paperwork they could get it the next day. My wife and I drove almost 3 hours to the dealer and completed the paperwork. I was told the car was on its way and should be at the dealer the next day. Once it arrived they would call and schedule the delivery. No word the next day. Called at noon and it was still on its way. Called again at 5 p.m., still waiting and no one seemed to know where it was. 8 p.m. comes and goes, still no word on the location of the car and no further contact. All contact was initiated by me. Day two, still no contact. I have to call them at 10 a.m. to find they still do not know where it is. Call again at 1 p.m., still no idea where the car is. Call again at 5 p.m., same story. No one seems to know where the car is. Again, I initiated all contact. Not sure how you lose a car but apparently it's possible. Perhaps, and probably the most likely story, there was never a car in the first place and I was strung along for nearly a week in the hopes they could find one. Whatever the case may be, I am extremely frustrated, out a week of my time, and still have no idea where the car is. I can tell you this with absolute certainty, I will never be doing business with Steve Landers Kia or any other location operated by these people. I will be taking my business elsewhere and I would advise anyone reading this to do the same! Would have given zero stars but it would not let me post! read more

LIARS LIARS LIARS. I'd been looking for a very specific car for quite some time so when I saw one pop up in my price range I was excited. Landers Kia posted the car with a price online but didn't have any photos, so I took off work and drove out on a Wednesday morning checkbook in hand. When I got there the salesman had trouble finding the car. Then he said it was at the Mercedes Dealership for service and that when it came back the sales manager was going to buy it. I asked to have the GM call me and when he did he proceeded to lie even more. Here's what he said: 1. We don't know what all is wrong with it. So how did you have it priced online already? Sounds like the sales manager is gonna get all the problems fixed on Landers dime and take home a sweet car to boot. 2. Sir-we sell cars to the first person with money who wants to buy it. I took off work and drove there with my checkbook intending to pay cash for the vehicle. So what do you mean you sell to the first person in line? 3. I never tried to BS the salesman. I walked in, told him what I wanted and that I would not be financing the vehicle. In other words, I was in your lobby, with cash, trying to buy a car you were actively advertising as for sale. You're liars, each and every one. I actually need to buy two cars, as you can see him refer to in the text about getting them brought over from another Landers dealership. The texts and listing, which they still haven't removed, are screen shotted below if you have any doubts about what happened. read more

Landers Kia - Auto Parts & Supplies Near Me - Little Rock, Arkansas

Today I visited Landers Kia for a scheduled oil change. The representative pulled up a screen full of additional repair recommendations. I instructed John Messersmith that I only wanted the services that came with the oil change. Ialso added that I didn't want the recalls fixed today due to my lack of time. Mr. Messersmith later approached me to say the cabin air filter and windshield wiper blades could be replaced in little time and asked if I wanted these services. I declined. 10 minutes later he presents an invoice over $200. I questioned the cost. He explained that he talked to me about it. I told him this is true and he pulled all these services up on the screen however I told him I only wanted the services that came with the oil change. He acknowledged that I told him I only wanted what came with the oil change. However, he added that the additional services were recommended with my oil change. I'm writing this as a warning of how low Landers sales personnel will go to increase their sales. Needless to say I won't be returning to Landers Service department. read more

Josh was super easy to work with and showed us a couple of cars that we liked.We decided on a 2018 Kia Forte LX and started the buying process.We had a 2014 Chevy Cruze that we wanted to trade and was offered 1750 because they said that was all it's worth,we came back with 3000 and they settled on that.We made the deal and drove away with a new car for my son.I feel like the trade in process was not what I wanted and will probably keep me from ever buying another car from Landers as my old car was put up for sale at 7800 so why the initial offer of 1750. Disappointed. read more

They're lucky i'm giving them a 1 star. They had me an appointment to fix a recalled trunk latch bc mine broke (due to recall) and i waited 3 days to come in after making the appointment and when i get there today they tell me they didn't order the part because i came in at the end of the day when i initially made the appointment?? so now i have to take another day off and wait another 2 days just to fix a recall that they knew about. read more

Mrs. Serio was very knowledgeable and reassuring!! It was very pleasant to be treated as if my questions were "good" questions, than have a condescending look or answer, as I have had in the past from male service representatives! Only reason I didn't give 5 stars, the mechanic didn't tightened the tire valve caps and lost one. I tighten the others. But, they are mailing me a couple and we're very apologetic. That is good customer service! read more

I started during business with Steve Landers Preown purchased one vehicle there.Then purchased a new Optima great car had one problem the vehicle wouldn't remain locked.Problem never corrected traded Vehicle 2017 Sportage had similar problems with this vehicle also took it back too dealership no problems found. Well this time I purchased 2018 SOUL $27,000.00 purchase had remote lock problems called the KIA Corp. and Landers Dealership which explain to me again in detail it's two remotes made for each vehicle and their are know spare remotes made. I am very disappointed items have been removed from these vehicles in question. KIA L.STAMPS read more

I bought a car from Landers Kia in Little Rock, Arkansas. Lareem Staggers the salesman and Stacey Cowden supervisor told me to come back Monday at 10 to replace the visors. When I came they took my car to the service part. The only thing they did was hot glue some Velcro on one visor and said they were not going to replace the missing visor. They told me one thing and did another. Please get everything in writing salespeople at Landers Kia are bit to be trusted. I'm a mother of 3 and almost had a accident when the visor came down while driving. read more

Landers Kia - Velco to keep up!!! - Auto Parts & Supplies Near Me - Little Rock, Arkansas

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Listen up, Anyone that Buys any car from this Dealership, Read every line of the Contract,they Will Rip you Off any chance they have,Won't Negotiate the price of the Car,Charge you A Thousand Dollars because of your Credit score and not tell you. Add a 1500.00 fee for Oil changes,Knowing I Live in Marshall,2 hours away, Add an Extended Warranty for 4000.00 That was told to me was good for 75,000 miles but ended up being for less than 20.000 miles, When called out on this,was told you Signed it. So for All Customers who Buy from this or Any Steve Landers dealerships, Go line by line, ask Question after Question,because it Could Happen to you Also. To All the Veterans in Little Rock Stay Far Away from Steve Landers dealerships,they Won't take Good care of you ,they will a Rip You Off Desert Storm Vet read more

We went to test drive a Jeep Cherokee the other day and had Robert McCone as our salesman. He was honest with us and very friendly!

We drove to Little Rock to look at new 2016 Kia Rios that were listed on their website. They had about 20 to choose from. We were told they ordered to many so they had great deals since they are ending out the 2017 year. We found one we liked, test drove it, and purchased it at a discounted new car price. We did find it a little odd that it already had 5,000 miles on it, but figured it was simply due to it being on the lot for over a year. Come to find out after we purchased it...and found someone's insurance card in the glove compartment...that it was being used as a loaner vehicle. Had we known this information we would have asked for the price to be lowered. Also found a stain in the set and a small hole...possibly a cigarette burn... in the back set. Would have been nice to have been told up front that it was used as a loaner so several people had already been using my "new car". read more

We contacted dealership to see if they had a certain used vehicle available that was listed and showing up on their website. We were contacted by their internet salesperson, Blake, provided him with the stock# just to verify and were told "yes they still had it". We stressed to him that we would be driving over 3 hours one way to come and look at this vehicle. Asked a few more questions about the car to make sure it was worth making the long trip and told them we were coming to look at it. Once we arrived and were taken to see the car on the lot it was THE WRONG VEHICLE and not at all what we wanted! It was not the same stock #/vin#. Instead of profusely apologizing for the mistake internet salesperson proceeds to say "it's not my fault". Really we just drove 3 hours to see a vehicle that was not on their lot after they told us it was. A vehicle that was listed on their own website. We asked to speak to the Manager and basically got the same non-apologetic response. $60 in gas, an entire day of travel wasted plus an additional 432 miles on our current vehicle for nothing! They should have offered a gas gift card, or something for the mistake and all our troubles but nothing was offered. Would NEVER consider this dealership again and question all Steve Landers locations if this is the poor customer service they tolerate. Do not trust this dealership to fulfill your car needs. I know we won't in the future. read more

I called to set up a test drive on a new hybrid Niro. The girl who answered stated they would have one at the location in a few days. I got a call and was told the vehical was on site. Three or four choices were available. I was excited because this car is for my wife. We set the appointment up a couple of days out. When we got there the cars were still going through pre or post delivery inspections. Basically the PDI had to be done before the car could be driven. So we were asked to come back. No problem we said we could come back later the next day. We were told that would not be a problem. At 5pm the following day, there no car to test drive. In fact they couldn't find the one I sat in the previous day. The car was half way through its PDI the previous day. So I dragged my wife to this locaton twice for nothing. Sorry but I don't think they will get a third chance to waste my time. read more

Landers Kia - Auto Parts & Supplies Near Me - Little Rock, Arkansas

Long story short....my wife and I were heading to Cleveland, OH when I got a flat tire near some construction on I-440 at Fourche Dam Pike. My tires had about 54k miles on them already and I knew I was getting close to needing them replaced. I had my Sorento towed to Steve Landers Kia since they had the best reviews on Yelp of the 2 Kia dealers in the area. And I'll say, I'm glad I did! The service was spot on, Enid and Stacey were great and very helpful! Ended up taking about 3-3 1/2 hours total to get 4 new tires but we were back on the road in no time! Thanks again to everyone at Steve Landers Kia for the help! I might never see them again but if I'm in the area and need something for my Sorento, I'll definitely swing by!! read more

If you are in the market for a new or preowned vehicle, give them a try. You won't be disappointed.

Steve Landers KIA is the most unethical stealership I have ever seen. I looked at a car there a few days ago and at that time we were negotiating the price, with the salesperson going back and forth to the manager as usual. I told the salesguy my limit is 10000 dollars for the car and he offered the car for 10000 including registration fee. I told him I will look around at other dealerships for a bit and come back, and I called back later that afternoon and spoke with the manager, Justin. The manager said he will sell it for 10000, and I asked if I could come by that night to buy the car. The manager says yes, and when we arrived the salesguy says the price we agreed on was 10500. I told him no, it was 10000, but they had changed the price to 10500 and said crap like "when the salesguy said 10000, he was just saying things, he didn't really check with the manager". Oh really? you mean the guy going back and forth between us and the manager didn't check with the manager before telling us a price? And the manager (Justin) on the phone who confirmed the price of 10000 over the phone didn't count either? What a joke. Avoid this stealership- this place lacks principle, wastes your time, and is highly unethical. read more

My 2015 Kia was in the shop for almost two months getting an engine replacement. When I picked up the vehicle I noticed my license plate was broken. They replaced that, but when I got home I noticed a lot more damage. Someone had hit something in my car. I called several times and went up there to be turned away due to no appointment. I finally get to talk to someone and I am told that now too much tome has passed and they will not fix my car. The front bumper is torn and the headlights misaligned. I will not be back and I will be contacting Kia directly. read more

They try to lure you in with false promotions just to waste your time there. They even made a credit history inquiry even though I didn't agree to buying anything. Note to self and everyone else: do not believe what their pamphlets say. read more

Driving through little rock, I stopped for an oil change. I was in and out in 45 minutes and cheaper than jiffy lube. Thanks guys.

I finally got to buy my 2016 Yellow Kia Soul Plus but it was like pulling teeth. The new manager of this facility responded to my initial review and was very apologetic and admitted he had numerous personnel problems but he had just been there since Oct or Nov and was trying to make positive changes. read more

My name is Benjamin Bowers an Operation Iraqi War Veteran who bought a brand new Kia Forte from Steve Landers in 2016. Since then, I have been trying to receive the spare key which comes with a new car. I have been given the run around for over two years. It would not be such a big deal, but a key for that car costs nearly two hundred dollars. One sales manager told me that some new cars come with two keys and some do not. That sounds like BS. Mr. White was the salesperson who sold me the car and who has only contacted me to try and sell me another car, and when I bring up the key, he always says that he will get back to me. I have learned not to hold my breath with Steve Landers's staff as it relates to following up with me on my key. Currently, I am in contact with Mr. Tito Figurao who supposedly has ordered me a key, but it has been nearly a month. So if you buy a car from them, I would make sure I have the spare key before I leave the dealership. read more

I had a positive purchasing experience with Steve Landers Kia. My sales associate was Mike Watson and he was amazing from the start. He called me immediately after receiving my inquiry and things we smoothly from there. I explained my unique situation to Mike, that I was in the process of moving and I needed to purchase a car during my time in Arkansas. Mike was very flexible and made sure all of my needs were met. When I arrived in Arkansas I went directly to the dealership and Mike had several cars ready to test drive. My husband and I settled on the car we wanted and it was delivered in a couple days. There were a few hiccups, but Mike was very attentive and fixed the issues right away. I have bought several cars over the years and I must say that my experience with Steve Landers was hands down the best. It was as close to seamless as you can get. Mike, thank you for providing us with outstanding service. read more