Been in on two occasions. One for a battery replacement on my Lincoln and an alignment on my Jaguar…read moreXJ50. In both cases the result was as expected or better. There was attention to detail and great communication. Possible areas for concern were pointed out but I wasn't pushed to any extra service. During the batter exchange all setting were restored and one touch windows were reset. I will be back.

thanks again guys for pulling my butt out of the fire and helping me with that tire. sincerely mike…read mores

Second time here. Very reasonable prices and no surprises. No having to go back to fix repairs…read more Done right the first time.

I talked with Aaron about the issues I was having, before making an appointment. He worked on my…read moreMitsubishi, and addressed all of my concerns. They are reasonably priced and very polite people. 10 STAR * service!

Skip the first paragraph if you want to get straight to the nitty gritty…read more The crew at Cookeville rv and marine are wonderful. We are traveling across country on a move from Maryland to California. We were having issues with our electrical in or trailer, but weren't worried about fixing it until we got to our destination. However, shortly after our journey started we were having issues with our trailer connection and our brakes weren't working. I frantically called several different service providers on our route to try and get assistance. Most of them couldn't get us in for a few weeks or didn't answer or called back too late. Andy, the service manager, was willing to squeeze us in right away knowing the severity of our situation and time constraints. The crew and staff were very helpful and friendly. With in an hour and a half they were able to fix our brakes and track down a short that was causing all of our electrical issues, the two were unrelated. We we're quickly on our way at a very reasonable price with excellent service. While we were waiting we ran into the owner of Old Mill Camp and General Store, we decided to stay for the night and we were so glad we did. We couldn't have had a better experience. Our trip started dreadfully, but turned sunny side up Thanks to the staff here. I highly recommend them.

Horrible company!! Disgusting lying salesman!! My daughter purchase a 26 ft 5th wheel. She is a…read moredisabled veteran and when we get it home,after a couple days we notice the floor was rotted out. She was in tears after realizing what this camper was!! It was completely destroyed and they knew it!!! We didn't know what we were looking at!! The thing just fell apart after paying 10,000 dollars for it!!! Horrible people very dishonest and ultra corrupt!!

I can't begin to explain how friendly and courteous the people at this dealership are…read more On Sept. 25th I was in Crossville for vacation when I ran off the road and bottomed out my vehicle pretty good. I took it into East Tennessee Ford for them to check it for me, as we were going back to Florida the next day and didn't want any unexpected surprises. Service Manager Joel took it right in and checked it for us within 10 minutes and declared all was well and we were good to go. He even refused payment and bid us a good trip home. We were so relieved to have had Joel do this for us. I don't know that we would have received this level of service if we had taken it to the dealer we bought it from!!

Just called East Tennessee Ford. I was needing a new key for my 2015 Ford Focus. I spoke with the…read moreparts dept. and I got the shock of my life. To get a new Key, Just the key it is $290.00 plus tax. then I have to pay for the key to be cut and then I have to get it programed. I did not ask what the rest of the price was as I new I was not going to pay these morons that kind of money. I have had Fords all my life and i am in my 70's I can tell you this I would never buy a ford product and I sure will never buy from East Tennessee Ford. Second I would recommend everyone find another dealer to deal with. John Jamestown Tn.

Excellent Body Shop! Mike always takes care of my vehicles!read more

Let's start off with the only positive side of this review!…read moreThey are super nice when I first brought my truck to them and then a month later my outback. The body work they did after my wrecks as on point! But this is where the positive ends! First we will start off with when I first leave their shop after picking up my truck at their closing time and I get 5 miles down the street and my rear view mirror falls off and I have to go 4 days with no rear view mirror because it was a holiday and a weekend, now to the fun stuff! Once I finally got my truck back is when the problems starts! 30 miles after driving my truck, my front driver side caliper bolt came out as I was about to pull on my street, then right before I pull into my driveway, my bottom bolt falls out and my caliper falls on my wheel and prevents me to back into my driveway! I bring my truck to them and their response was "we didn't even disassemble the brakes! But they put New bolts in but told me "I don't see why you think we are responsible for the repair of your wheel, so put a claim in with your insurance". Roughly a month and half has passed by and no repair of my wheel, as I dropped my father off at the airport, I was about to get on the freeway and then clunk clunk clunk, MY PASSENGER FRONT CALIPER BOLT FELL OUT! Now I am assuming they will say the same thing even though this was the assembly they had to tear down to repair! More damage not to my other wheels and I am stuck waiting for for AutoZone to open to purchase the tools and bolts to fixed my caliper! Remainder of the damage remaining is: no repair to my damaged from dif case, no repair of my fuel tank fill tube flap, no repair of my side step placement, front driver fender not repaired, front passenger caliper bolt missing, both driver and passenger front wheels damaged on the inside and their response is to me "put a claim in with my insurance" P.S. I will continue to update this review as things progress and as I remember more things!

Amazing people and their work was just brilliant. Highly recommend. No one really wants to visit…read morethe body shop but when you do you want to know that it's gonna come back as good as the original or better if we could! And they did it. Amazing.

Absolutely the kind of shop you want and need for your auto body damage. My insurance company…read morereferred me to Julian's, and now my faith in my insurance is validated. I had a minor collision (major to me!) in Tennessee, and USAA insurance gave me the name of this body shop to get an estimate. They ran through the systems and parts needed and gave me the estimate, but I still heard a disconcerting noise. The owner Matt Julian went under my truck and found a bent heat shield, which he bent back into place. I thank them for taking the extra time to listen, to believe me, to understand my concern, and to persist in problem solving. You won't be sorry for trusting them with your vehicle--and your worry.

I was in need of a tune up while visiting family in the area. I called several shops and most…read moredidn't have the parts or availability. I reached out to 2 guyz and they said they could get to it right away and was able to get the parts. They were professional, courteous and was thorough. They are also part of technet so our repair was warrantied for 2yrs/24k mile between 15,000 shops in North America! Definitely recommend!

Top notch knowledgeable mechanics that provide incredible service at a fair price. AND they back up…read moretheir work. Highly recommend. Best in Crossville.

Lucas at Cumberland Kia is the definition of excellence…read more I came in needing a new tire, but what I received was far more than a simple service appointment. Lucas carried himself with a level of professionalism, care, and integrity that you don't see every day. He didn't just replace a tire -- he restored peace of mind. He moved with confidence, explained everything clearly, and treated my situation like it genuinely mattered. There was no rush, no attitude, no shortcuts -- just someone who takes pride in doing things the right way. In a world where customer service often feels transactional, Lucas reminded me what true service looks like: kindness, skill, and a commitment to making sure people leave better than they arrived. If you want someone who goes above and beyond, someone who turns an inconvenience into a moment of relief, ask for Lucas. Cumberland Kia is lucky to have him, and customers are blessed to be served by him. One of your ultimate favorite customers Honey Burford

I brought my car in for a repair and I could never get a hold of Cumberland Kia to check on the…read morestatus of my car. I called every department multiple times trying to get connected with the service department to check on the status of my car and they would say they would call me right back, yet I would never receive a call back. The service department never answered the phone. I am very frustrated with my experience here considering it is already a large inconvenience to not have a car, and on top of that I am having to get past poor customer service and no communication with the dealership. There is no comfort that my vehicle is in good hands.