Landers KTM wrote the book on Customer Service. From the moment we walked in, we were greeted by…read moreboth Rian and Hunter. This is cleanest shop I have ever seen. My wife and I traveled over 2 hours to bring my used Husqvarna to have some work done. I originally called and spoke to Hunter regarding my-new-to-me bike, what I was looking for, and what I was hoping to get out of this bike. He made recommendations and I was told he could perform the work while we waited in the area. I took my wife to the nearby Buc-cee's while we waited. Hunter was very clear with communication with what work was done and could potentially be done. We also has the opportunity to meet the owner, Clinton who made it a point to come out and thank us for being a customer. Hunter was accurate with his time estimate and it worked out perfectly. On the way home, I called a friend and recommended he call them before he wastes any time with other shops. I will definitely be a return customer and highly recommend this place to anyone needing service on their bike.

Knowledgable and helpful employees. Ask for Cameron, gave me great advice on upgrading a part for…read moremy bike.

I've been a happy customer since 2016 and subsequently I've never had a problem with any of…read moreBushtec's products or the excellent customer service that Todd provides In the parts department. If your considering purchasing a Bushtec Trailer, I would highly recommend it. It's a Top Quality Trailer that you won't even notice towing behind your Motorcycle while you're driving down street or highway. Believe it or not, I really enjoy riding my Motorcycle much more, while I'm Towing my Bushtec Trailer. Sincerely; Ken.

From the owner: Bushtec's quality pull-behind motorcycle trailers are manufactured here in the USA. We proudly…read moreproduce the best performing motorcycle trailers available and have +1000's of happy customers pulling our trailers all over the county. With +30yrs in business, we know motorcycles and we really know motorcycle trailers.

Don't expect to hear from Service if you try to book an appointment online. You'll get no response.read more

The following review is for ordering and buying a 2023 Indian Scout Bobber Icon Indy Red over the…read morephone no less: The reason for calling this dealership from the start was their website stated they had in stock a 2022 Scout Bobber Icon Indy Red....So I called to inquire and to purchase that motorcycle. When I called a nice salesperson names Travis took my call. He was really polite and explained to me that unfortunately they no longer had the bike... Guess their crack webmaster was in hiatus, which I will give the benefit of the doubt... even though it took me 2 weeks to finally pull the trigger. Since Travis was so polite and gives you the feeling that no matter what, he will take care of whatever you need... With that, even though the dealership is over 340 miles from my house... I placed an order with Travis, and I felt good about the purchase. I was then sent to "finance" to take the down payment... which for what other dealers were charging was about 500... well not here, minimum of 1k down.... Well, I called back a week and a half before my bike was scheduled to ship to pay another 3k down... that is when the "finance" guy told me that it is against the owner's policy to allow you to buy a bike with a credit card.... Even though the 2k I paid already was on a CC... so I really didn't understand that policy, as it is a purchase, right???? To alleviate any hassle when I went to pick up the bike, I just paid with a debit card. (Edit: Found the reason after I picked up the bike. Apparently, someone ripped the owner off using a credit card a year or so ago.) Finally, after 3 months and 1 day the bike had arrived at the dealership... Travis texted to let me know the good news.... Happy was an understatement, Travis said it would be ready by Saturday to pick up. The day of pickup I had my daughter ride up with me, I mean 9-ish hours on the road for the day would get a bit tiring lol. We got to the dealer around noon and Travis was with another customer, so we had time to look over the bike... It took me a bit off guard that the bike was already on the floor. I know you get a picture with the bike you buy on the day you buy it, but it had been on the floor before that day as I was told there was a lot of interest in the color. Since Travis was with another customer one of the other guys came over to go over the bike. After we went over the bike I showed where it had light scratches on the rear fender in 2 places. They were able to get the scratches polished out, but the simple fact a brand-new motorcycle that you had special ordered was on the floor for other customers to "sit" on. I say that as I have no idea how the scratches got on there, but it was from someone putting a leg over... and those scratches are the reason this place gets a 4-star review instead of a 5 star. To break it down, Travis is the reason this place gets the remaining stars. With his genuine care/concern for your interests and purchases set this place apart. I mean I drove all this way because of 1 salesperson... if that does not speak volumes, I don't know what does... If you are in the market for a good Indian/triumph, hit Travis up... I don't think you will be disappointed.

I've been to many HD dealerships all over the country and I can honestly say this one is excellent!…read moreThe amount of collection bikes on display can't be beat. Their new and used inventory is huge! And the way they have Merch spread out throughout the building is really smart. It makes shopping and sight seeing one continuous experience. This is a must visit dealership if you fly into TYS. The people here are so super friendly and very helpful.

I showed up at Smoky Mountain Harley-Davidson a little after 4:00 PM on a Thursday afternoon. They…read morewere hosting a concert that night and there were a lot of people present. We had just gone through the Tail of the Dragon earlier that day and it apparently was more than my buddy's bike could handle. Something broke inside the engine. Anyway, the service staff rushed it into the service schedule, and while it wasn't good news at least we didn't have to wait a loon time for it. Every member of the staff at SMH-D was pleasant and easy to be around, including manager Sabrina, staff person Kristin, and most notably Ainsley on the sales floor, she's a riot. Every person I came into contact with was a pleasure to talk to. I will most definitely do business with SMH-D again. Thanks all!

This business has very knowledgeable mechanics. They know what they are talking about, and do a…read moregreat job! The only place in LaFollette that services ATVs, motorcycles, and dirtbikes!