Just called East Tennessee Ford. I was needing a new key for my 2015 Ford Focus. I spoke with the parts dept. and I got the shock of my life. To get a new Key, Just the key it is $290.00 plus tax. then I have to pay for the key to be cut and then I have to get it programed. I did not ask what the rest of the price was as I new I was not going to pay these morons that kind of money. I have had Fords all my life and i am in my 70's I can tell you this I would never buy a ford product and I sure will never buy from East Tennessee Ford. Second I would recommend everyone find another dealer to deal with. John Jamestown Tn. read more

Went to get my explorer tccm updated after fixing front axle disconnect and was told it was $200 and would be a quick fix. Reluctantly agree to this crazy price and after waiting 2 hours they brought my car back and fixed nothing. The service person(Thomas Williams) had no idea what I was talking about and just led me on. Such a simple fix and they screwed me. Do not go here for service. EVER Still need to get my car fixed. read more

I met Scott Davenport at East Tennessee Ford. He took care of me. I bought a 2018 Chevrolet Equinox vehicle. He got my payments where I needed them. So if you are looking for something special see Scott Davenport because he will truly make your buying experience special. read more

Disappointed with the repairs done. They created another problem just to bring it back to them. They denied it was caused by them. I had to spend money and repair ir myself. read more

East Tennessee Ford has been great to deal with. Hunter in sales did a great job helping me get into my new truck. Thomas in the service department was also very helpful with my first service. I've bought a lot of cars and this dealership has been one of the best I've dealt with. read more

had to find a new dealer because my local closed. Made the wrong choice. Apparently you should drive East not West. Horrible experience. Tech failed to fix issue even though I told the staff at least three times what I knew to be the issue (and I was 100% right) but tech did manage to find other things to charge me for. Service Manager still hasn't spoken to me and if I had a customer with this bad of an experience I would have been personally involved. I spent six hours driving on three trips after being assured "it's fixed" and it's the same as before they touched it and I was $3000 richer. Experience is so bad I may get rid of my truck and my wife's Ford just to avoid dealing with this dealership. read more

We just experienced an incredible sales experience, thanks mostly to their knowledgeable and personable salesperson, Gary. While everyone from the receptionist to the sales manager to the finance person, Jeremy, was awesome to deal with, Gary actively listened to our auto needs and ensured every aspect of the sales process was flawless. I'm not the biggest fan of car dealers, by nature, but given our experience, I strongly recommend East TN Ford and incredible Gary for your auto needs. They have great autos and are a pleasure to work with! read more

East Tennessee Ford - The comfort, tech, capabilities.... incredible. There aren't many 2.9% finance deals around anymore, but Ford came through!! - Auto Repair Near Me - Crossville, Tennessee

got a car from them not long ago at all. it only has 85,000 miles and it's been problem after problem. I had my thermostat replaced and was losing water. I had the issue fixed (I think) I wanted to make sure and asked if they could test my radiator pressure. a very simple task. they want $100 for it. I understand it can't be free. but when theyve sold me a terrible and very over priced car (which is my fault I should've looked into it more and not have just trusted a dealership to be fair) I would think they would want to help me out with a simple test to make sure I don't blow up the engine on this car which once again only has 85,000 miles. like I said i understand it can't be free but if I sold someone a car and they've had to fix tons of issues on it I would be willing to help out with a simple test not overcharge for it. they don't care about their customers once they get their money. Poor customer service. Poor business. Go somewhere they'll be more upfront and honest about what they are selling you or to someone who will actually care after you've paid 14,000 for a terrible car. Will never buy another car from them. read more

Weeks ago, East Tennessee Ford serviced my truck..in rotating the tires and changing the oil. By accident a technician kept a key that is used to remove the lock from my wheels. Just by accident.. last week I found an air leak in my right rear tire..I was going to remove it myself. I searched and searched inside looking for my wheel lock key. I called Kevin the service technician at East Tennessee Ford..he found a wheel lock key for me..and had it in the mail to me within a day! We got the wheel off, and found the cuplrit..a fine thread screw stuck in my tire. Kevin told me, without that key a tire company would probably be getting my wheel off that would result in damage... So I just want to say Thank you East Tennessee Ford and many thanks Kevin! Fine job! Your service to my truck has been wonderful and your mechanic staff has been superb. read more

My mother found a used vehicle here that she wanted to see. This dealership was great to work with. Her salesman was Gary Lau and he was very good and friendly. She ended up buying the vehicle and they even delivered it to her once they had the inspection done. When she got the vehicle we noticed that the front tires were pretty worn. Contacted the sales manager Andrew and he made it a really easy process to come in and they replaced those two tires for her at no cost. The people here are great and very kind and polite. She has had less than honest dealings looking for a vehicle and was very pleased with her experience her both in the sales department and with the service department. She already had bank financing so am not able to speak on that aspect; but everything else at this dealership was great. read more

We purchased two used cars and the experience was great! No pressure, very friendly and considerate, and excellent value. We would highly recommend our salesman, Jeremiah, to take care of your needs. read more

Tried to buy a truck from this dealership but they knew nothing about Ford closing the submission of truck orders, a customer had to tell them their business! Then they didn't scroll to the bottom of my email to see the build sheet and wait till the next day after I sent it the second time. Now the submission was canceled since it missed the deadline - these guys are a joke. If they can't get the big things right, I know the small things must be worse. They charge a $699 processing fee....I guess incompetence has a price. read more

This review may just be the most difficult one that I've written in some while. In all honesty, I left the service shop bewildered, as I got a free... oil change and also an education. First off, no one ever told me that my first oil change was going to be part of the sale. My ambivalent salesman just wanted to see us on the road. At the time of the sale, he was just fine, but after some realizations later, I came to recognize that I wasn't where I came from anymore. The last dealership saw me buy a dozen cars them for my entire family, they knew me on a first name basis, AND... when you bought a car from them, the salesman sat there painstakingly describing every feature that the car had BEFORE YOU LEFT THE DEALERSHIP! Not so here. Please, I will exclaim... that I got a great price and all, but that was it. Poof, I was gone, and the sales staff was looking forward to their next conquest. I wonder, if I was as impersonal as the gentleman that served me today, if I would of had to pay for the visit. I'm glad I mentioned that it was my first oil change. One thing for sure, there was an elderly gentleman along with me in the waiting room that was quite vocal about his "perceived" lack of respect. He said that he waited there for 10 minutes before anyone asked him what he needed! Makes me glad to be as assertive as I am. He told everyone there that there were other places he'll go to next time. Good for him! Customer Service is the Most important cog in any wheel. Ford knows this however, I'm not too sure that this dealership does. read more

Have to say...this Ford dealership is by far the best dealer I have had the pleasure to do business with. After a a year of owning A Ram 2500 and a Charger RT We decided to return to Ford. The other vehicles were fun but not in the class of Ford quality. Six months ago We replaced the Charger with a new Explorer Platinum. The Platinum is an incredible vehicle and We are very happy with it...I was very impressed with the sales experience We received from Gary Lau. Last week I had decided to Trade my Ram 2500 in for a Ford F250 Lariat. I have had several Lariats in the past and driven Fords for the last 25 years. Naturally I called Gary asking hime to find a Lariat for me. He not only found the Lariat I was looking for but found one that had more features. It took three hours form start to finish to do the paperwork. The next day I met Gary at the dealer and drove off in my new truck..Felt good to be back with Ford. Again..the dealer was absolutely fantastic, They were fair, courteous and fun with to work with. Gary Lau is going to be my salesman if I need to purchase another Ford. Got to add one more point. We live an hour and a half from the dealer. The one dealer closest to us Cookeville Ford could have sold us the vehicles, but after buying several vehicles from them in the past...never a good experience...so this time decided to do some research and try someone else...was happy to Find East Tennessee Ford...Thanks to y'll. read more

I took my car to this dealership to have some repairs done because I had been screwed over by a couple of the other repair shops in town and thought that I would give them a try. I drive a2006 mustang gt and it was giving me a check charging system warning and wasn't running right. I also had them mount and balance a set of tires and do a front end alignment. They had my car for a week and when they said it was ready for pick up I was told everything had been fixed. They replaced the battery, plugs and coil packs and mounted, balanced and did an alignment. I had to take my car back because their was still alignment issues and the check charging warning was still coming on. I spoke with Doug, the service manager and he had Josh put it on the quick alignment check and came back and said it was within specs. Doug told him to put it on the actual alignment machine and it had alignment issue. They gave me a loaner car and had my car for another week and I was told it needed an alternato after being told it didn't the first time. Doug sad that it was the way the alternator was acting that caused this. I ordered an alternator and Doug had it installed for free. Now my front end is wobbly and it's still not right but charging system is fixed. I've tried calling to speak with Brandon, the general manager but I can't get him on the phone and I work 10 hour days so its hard to make it to the dealership. I spent $1,500 and only part of my problem was fixed. My car isn't a new $100,000 Shelby cobra but it's my car and I paid them to do a service and they should honor that. Beware if you go there, they may just do a half way job for you to read more

Service department at East TN Dodge is great. NOW, the East Tennessee Ford customer service and reliability is absolutely worse than 1 star. Even after speaking with the general managers for both places and the victory automotive home dealership in Michigan, they still would not stand by their cardoc agreement. That being said, I would not suggest paying the extra for the cardoc service due to the fact that the 3500 dollar value they claim is false. They refused to give me the 500 dollar discount when I purchased a second car through them. Even after talking to the highest up person I could get a hold of. On top of the falsification in the cardoc documentation, the GM verbally belittled me on the phone about me wanting them to fulfill their end of that agreement which I do have the contract in writing. So buyer beware and be prepared to go through everything with a fine tooth comb and have to fight for what they owe you. read more

We drove from Chattanooga to see Ford Edges we had seen on carguru. Collin had gotten in touch with me before I came after I had messaged them making sure they still had the listings. He was there to meet us when we arrived and very helpful and polite but not pushy at all. We did purchase the edge and love it. It had been an enterprise rental so we got a great deal. I would deal with them and Collin again. read more

I can't begin to explain how friendly and courteous the people at this dealership are. On Sept. 25th I was in Crossville for vacation when I ran off the road and bottomed out my vehicle pretty good. I took it into East Tennessee Ford for them to check it for me, as we were going back to Florida the next day and didn't want any unexpected surprises. Service Manager Joel took it right in and checked it for us within 10 minutes and declared all was well and we were good to go. He even refused payment and bid us a good trip home. We were so relieved to have had Joel do this for us. I don't know that we would have received this level of service if we had taken it to the dealer we bought it from!! read more

I recently purchased a new F150 from Gary Lau. He was great to work with. Honest and upfront about everything. He made sure that the Truck I picked had everything I wanted. He is an amazing salesman. Honesty goes a long way. if you want a great car buying experience see Gary Lau read more

Joel Smith your service department rocks. Thank you for taking care of my Explorer. Family road trip to Crossville TN from Winchester Va. We had car troubles and the Service Department got us in and out over July 4th weekend. Thank you Joel Smith for making it happen. read more

Bought a used 2019 Expedition Max and the dealership did not inspect it before selling it. Had to take it back 2 days later due to the Cam Phaser. Was told once parts were ordered that it would take 2 days to fix it. As of now I still haven't gotten it back and we are going on a week now. Issue could have been fixed before the purchase if it would have went through an inspection like they're all supposed too. Very distrustful. Worst car buying experience that I've ever had and I've bought several vehicles new & used over my life. read more

I am new to the area and my Ford left me stranded due to a bad battery. I removed it and brought it to this Ford dealership. They tested it and told me it was bad and sent me to the parts department to exchange it for a new one. I gave the parts person the paperwork that showed I had already exchanged the battery once not long ago. (Battery and invoice in picture). He told me I can not exchange it because this is not the original paperwork from the 1st battery that was exchanged and they gave it back to me. I was already not happy as I was stranded and in the rain so this type of customer services was not appreciated. I say to myself that this is the third time I had to replace Fords top of the line battery with in three years ...why would I want another one when it is obvious that because I did not by it from THIS Ford dealership that they do not want to try and help the new to the area customer out. Let me tell you about the service that I received at the other Ford Dealership (invoiced pictured) when I went in to exchange the battery; the parts department asked me if I had purchased the Ford Motorcraft battery from them and when I said NO, they asked what Ford dealership did I purchase it from? I told him the one in Michigan city Indiana, so they called, faxed over the invoice that showed when and what I paid for, and then they handed me a new battery and the new paperwork. That did not happen at the Crossville Ford dealership, they just put it all back onto their customer. Worst case the guy could have said how about I sell you a new battery to get your current situation taken care of and bring back the original receipt and I will refund you. That did not ever happen. I left unhappy, and was STILL stranded. I googled the top 5 best batteries for my Ford and to no surprise Ford Motorcraft was nowhere to be seen. I caught a ride and purchased and installed a new battery myself!! One would think that is where the bad customer service ended, but it gets better. I go to their web site and put in my complaint so maybe they could use this as a coaching tool. I did receive a text and then a call. I explained what had transpired and he said to me... his words NOT mine "I am just a lonely sales person". I told him I feel bad that the company he works for would make him feel that way and that every position is important in any business. He then apologized for my experience and said that he would talk to the mgr over service because he is over the parts department as well and that he would get in touch with me. It has been weeks and no one has reached out to me which was no surprise. When a company does not have mid or upper management concerned enough to reach out to customers that have had bad experiences that tells me that they just don't really care. read more

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What a waste of my time...... your service dept. is the worse, waited for five hours for a brake repair so I finally went back to see what the problem was and they had never even looked at the truck. Their attitude was just as sickening with no one even making an effort to help me. What's an appointment for...... to piss your not so valued custormers off as usual this only servers to allow me to make my comments and it goes nowhere to help someone else. O that's right you really don't give a crap. I will bad mouth your business as much as I can. Thanks for nothing. read more

I went on the Internet to the web page to get the phone number for this my local Ford Dealer as I needed service. There is a great big full page advertisement was all the information about East Tennessee Ford along with a phone number to call (931-240-2141). I called several times and no one ever answered the phone. Got an old directory and called the old number and they answered. The woman I spoke with didn't appear too concerned and said she would pass the information to the "Receptionist." I can't believe that with this Web Page being the most current face of the dealership that that had a wrong contact number and weren't aware of the error, and when brought to their attention didn't express alarm. Someone was clearly "asleep at the wheel" and this does not bode well and does not instill confidence when someone calls that dealer for sales, service or whatever. This is the first contact point for the dealership and as such points to a lack of professionalism, and you have to wonder how far and deep that goes. read more

Loving my Toyota Corrola, great service too! Couldn't be happier and Kyle made that happen!