We had a great experience at Landers McLarty Subaru. This is our second purchase of a Subaru from here and the staff has always been very accommodating and kind. Xailynne was great to answer all of our questions and extremely patient with us and Chauncey helped us get everything we wanted within our budget. read more

Landers McLarty Subaru - Ride Upgrade! - Car Dealers Near Me - Huntsville, Alabama

I took my 2012 Subaru Forester in to have four headlight bulbs changed. Four. Bulbs. I arrived on time for my 2:00 appointment. I figured an hour at the most. An hour and a half later I was the only one left in the waiting room, so I went looking for my car. I found someone to ask and was told they had just started working on my vehicle and that they were going to have to order a part. Why didn't someone come and tell me they were running WAY behind and that it was taking longer than expected? Instead of just leaving me to stew and wonder in the waiting area? At that point I was quite mad, and asked why all they had done was look under the hood in an hour and a half? They are the only Subaru dealer in the area, but I will find somewhere else I can take my Subaru. They are just incompetant and have no regard for the customer waiting patiently in the lounge. I thought the whole reason for having an appointment was so they could set aside time and man power to do the job in a timely manner. There was NO diagnosing to be done, just 4 simple headlight bulbs. They should be embarrassed. read more

Got a new to us vehicle, the brakes have a long travel in the pedal. After not being able to get the abs module engaged, yet gotten the rest pressure bled nothing changed. Took it here to get a courtesy inspection along with diagnosis on pedal travel. They quoted $3,000 in brake work to be done. (New master cylinder was blamed for the issue) New master cylinder was installed by professionals on Friday before it came in on Monday. Amazingly enough this car got sent home with a pencil whipped inspection page. The subaru has new pads all the way around but rotors are wavy, (the shop told us on Friday and we special ordered the rotors) My spouse drove it home Monday and to our shock, no checks were done and to make it better the car had no brake lights (so proud my husband wasn't killed on the drive home in the dark.) I'm concerned about other vehicles getting the same value treatment as mine. Would you want to know if you had no brake lights? read more

Landers McLarty Subaru - Blow this up and look, don't just take my word for it! See for yourself that it wasn't done. - Car Dealers Near Me - Huntsville, Alabama

I drove two hours to get my Outback serviced here. At 93000 miles I needed a new transmission. It was covered on my Subaru warranty. I got my brakes fixed and two struts. Now I have a new car again. Jordan gave me a free rental to drive. I have never been treated so good. read more

Why won't Yelp let us Elite'ers give 10 stars to those Customer focused businesses that deserve it! Well Landers-McLarty really stood out today, great express service, also helped me with a small problem I was having with my roof racks, service manager Ben Fitch is a stand out! Highly recommend this dealership AAA+++. read more

I took my BRZ in to have a damaged wheel replaced. I was slightly disappointed when I left without getting the wheel changed, but delighted with the reason why: their tire mounting machine was working, but not correctly, and the service department feared they would damage the new wheel - folks, that is great service in my book! read more

Let me start this review by stating that I am not a dealership fan at all! I prefer to buy used and pay cash. I bought a used Subaru and loved it. I loved it enough to want a brand new one. So I inquired about inventory and found out there was a waiting list. Cars are now being sold before they are even delivered. I was on the fence about this practice. I got a call that night from the salesperson. He told me someone had changed their mind about a car they had ordered and gave me the details on it. I went the next day and did all the paperwork and put a deposit down on it. Now the impatience kicks in. Well I had to wait a whole weekend, I was very pleased with this since others are waiting weeks. I ended up getting some upgrades like window tint and other free goodies. Overall, I was very happy with my salesperson, Jalyn. I was very happy with my wait time on the delivery and very happy with the finance departments speedy process. I'd recommend this dealership and personnel and I definitely recommend a Subaru if you're on the fence about one. read more

I saw their ad on CarGurs.com for a 2020 Lexus RX 350 AWD with 47k miles. The ad said it had the Luxury Package, Navigation System and Remote Start, all features that I was looking for. Based on their listing, I negotiated a price of $33,600 delivered to my house in Atlanta. I wasn't worried about buying this way as the ad said the dealer Return Policy was, "If the car delivered isn't as described, request a return within 7 days of arrival." When the car arrived, it looked very nice but that evening as I was going through all the buttons on the car, I realized it did not have any of the features in the Luxury Package, no Navigation System or Remote Start. I complained to the dealership the next day and after sending overnight letters to the Owner, the General Manager and the Sales Manager to record my position within the 7 days, they refuse to take it back as advertised. The dealer claims it is all CarGurus problem. I later checked their Cars.com listing for this car and the dealer erroneously claimed it had the Navigation System and Remote Start. And I later checked the dealerships own website and it listed features not on the car. The car dealerships website says, "At Landers McLarty Subaru, we believe credibility, integrity and transparency is crucial to the car buying process." That certainly was not my experience! read more

900 dollar doc fee and 2000 dollar nitrogen tire package . I don't want it in my tires. No thank you.

I brought my 2022 Subaru Outback in for a Service on June 28th 2024. On July 2nd I noticed oil droplets on my garage floor so I immediately investigated the source and also checked the oil level. Checking the oil level is ( I thought) a quick way to judge the leak severity. Since it was just serviced it should have been good. The culprit i found out was a failure of the crush washer that is installed under the head of the oil drain plug. I returned the car to Lander McLarty and they repaired it and cleaned the undercarriage that was covered with fresh oil. Just a personal note when initially checking the dipstick level , it was deceiving in that Subaru website stated the oil level should be between the two raised metal bums. Mine was well over which when i looked at it I thought the engine oil was over serviced. Just a warning to you all that the dipstick is deceiving in my opinion. Another warning to you is check for leaks shortly after service to ensure the crush washer was properly installed and leak free. I'm pleased with the repair but not pleased I had to return 5 days later. I will still be a loyal customer, as long as they treat me right. Thanks Landers! read more

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Tried to buy a vehicle for our son. Left on Friday with agreed terms and cost but arrived the following week and was presented with an entirely different deal with not so much as a phone call. Tried to convince us we were getting an ever better deal. It wasn't about the "deal" at that point its about honoring the terms agreed upon without the bait and switch game. I would not recommend this dealership at all - take your business someplace else to avoid a whole lot of disappointment. read more

I can not rave about this dealership enough. The treatment and service my family has received is very much appreciated since good experiences are hard to come by. My husband and I have bought three Subaru from this dealer in 2.5 years. If you are looking for a honest, non-pushy, and long lasting relationship with a dealership from start to beyond this is your last stop. Brain, Sara and Megan will not disappoint. Happy Car Shopping! read more

I was so impressed by the service department. I was only passing by with friends to drop off a car. Customer service is important to them and the employees demonstrate this attitude. Stop by and see for yourself. . read more

I have high expectations if I take my car to a dealership for service. I pay a very high premium for vehicle brand specific trained people to touch my car. That said when my car goes in, it should come out at least as good but hopefully better than when it goes in. So far that has not been the case in my opinion with this service department. My 2019 Outback started leaking oil from the right side valve cover. Take my car in and they replace the valve cover gasket. Over the next few weeks I smell burnt oil. Take the car back and they said they have to pull the motor to replace all the seals. Get the car back and the facia clips are missing and oil is still all over the bottom of the engine and exhaust. Take the car back and they say the head gaskets need replaced. Got the car back and most of the clips are there so I guess I will find and put the rest in. Hopefully the engine is good shape now, but I will not go back there. People seem nice but service seems incompetent. read more

Warning to any potential customer who is thinking about bringing their car to get work done by Landers McLarty's service department. From experience I would strongly advise not too. I brought my Impreza to them to get work done to the transmission and to get my valve springs replaced due to a recall on the vehicle. Long story short I had to return the vehicle three times because they failed to complete the job. The first time around the transmission mounting bolts and the starter bolts were not even torqued down. That in itself is so dangerous that I can only imagine if my brother, his friend and I hadn't double checked Landers McLarty's work. The other two times they didn't connect coolant hoses correctly which resulted in coolant leaking and I was blowing out white smoke from the exhaust (an issue that is still occurring today). Not even 800 miles after receiving the vehicle my radiator magically went bad when I confronted Landers McLarty they denied removing my radiator which was a blatant lie because I know for a fact they had to remove my radiator in order to pull the engine to replace my valve springs. Maintenance records indicate that they did a full inspection on my car but failed to note that my serpentine belt was going bad which was thankfully caught by a local mechanic who I had my radiator replaced by. If I could give Landers McLarty zero stars I would. My experience with Landers McLarty is that they're incompetent, untrustworthy and I'm not even confident they did the work I paid them to do correctly. read more

My wife bought a 2022 Outback from them a few months ago. The old bait and switch is still alive and well at this dealership. After running a credit check on her, the salesman said she qualified for a little or no interest loan, but that all changed when she got to the finance guy. She has always wanted this car, and it was her deal to make. I encouraged her to walk out, and all of a sudden, the slickster started back pedaling. When she picked up her car, it had 3 miles on it. As part of the deal, she received the first several services free. When she took it in for the first one, when it was time to check out, the service guy told her that there was a charge, because she had a used car! She immediately, and loudly demanded to see the manager! They sure had some explaining to do, and a bunch of those folks had egg all over their face. When a service manager can't tell the difference in a 2016, and a new 2022, you're in the wrong place! After some research, I found out that Subaru has had a problem with windshields cracking on new vehicles, since 2016, and we found out first hand about that. Sunday, when we went to go for a drive, we found a y shaped crack in the windshield, starting at the firewall. We know nothing hit our windshield the day before. When I took it in to the dealer to have it checked, while I waited inside the dealership, they mysteriously found a tiny little speck in the crack, that they claim caused the crack. Even though we know nothing hit it, they denied liability, knowing that rhses cars have a problem with cracking windshields. Subaru recently settled a class action suit concerning cracked windshields, from a few years ago, so we will join in on the next one. Subaru Outback is a really good car, but this dealership should be avoided. Save yourself a lot of bs, and shop somewhere else. read more

what a great experience, my husband and I had! Jay was wonderful, not pushy (which is always a turn off). This is the second time we have bought a car from this dealership and love love love Subarus. We first bought a Outback, it was a great car but, in hopes for a second grandchild, we needed a bigger car, two carseats is too crowded. We where so blessed that white Asent had just arrived that day. The Asent is the perfect car for us, we are both retired and hope to go on many trips in it! read more

First service was fine. Second one will probably be my last. Scheduling both appointments was difficult, had to schedule a week or two out each time. Both times got overly texted and called early in the mornings to remind me about service. I work evenings so having early phone calls was a major inconvenience. I was expecting a simple oil change tire rotation and was quoted $400-$500 other in services. Talked them into just the oil change and tire rotation that I originally asked for which still came to over $100. Then it took close to two hours. Not sure why. There was maybe one other car there getting work done. After I left the dealership I noticed my center console was missing its tray. When I called they accused me of lying then it became a hassle getting them to replace it. Recap: overpriced, slow work, stole/misplaced a piece of my car, accused me of lying and never apologized for any of the headaches they caused. Just go somewhere else. read more

I have been waiting over an hour and a half now for an oil change. If you have all day to wait- They may work for you as I haven't had complaints about work. But why have appointment times if you are just going to apparently not bother with them. I feel that there is no possible way they have actually been working on my car this long. And if they have, well maybe they should invest in faster technicians. Seriously almost 2 hours for an oil change (with a scheduled appt)! Update on that review - when I did get my car back which was right around the 2 hour mark - I drove out of the parking lot, got on Rideout Rd and instantly could tell that my tires were no longer balanced. My steering wheel was shaking severely when going over 30mph. It was not like that when I brought it in. I took it back to them - told them what was going on. They then suggested I take my car to where I got my tires. Why? I pressed because this was not at all an issue before I brought my car in. In the end they did balance my tires and fix the issue, but I had to get pretty sassy first. Unacceptable. This place used to be okay - but I will no longer go here for something as simple as an oil change much less for something major. read more

Great service team, zero complaints about individuals or quality of service. Staggering amounts of dishonesty and shady practices where finance and sales are concerned though. Changed my interest rate by several percent when buying a new car and pretending that I had misunderstood despite having the agreed upon rates in writing on the desk. Further jerked me around by promising 2 years of free basic maintenance and backing out of that agreement after only 5 months. Take your business elsewhere to a dealership that is honest. read more

Worst dealership service and sales I have ever dealt with. I own 4 Subaru's and will no longer buy them because of this dealership. Denial of service for warranty items, the run around to fix basic things, weeks to get appointments for oil changes. Generally a poor attitude in the service area. Basically the worst dealership experience I have ever had. Sad as I love my Subie and this will steer me to another brand moving forward. read more

Lou Birgains was our salesman and he is the bomb! Very friendly and knowledgeable.

Subaru SERVICE DEPARTMENT Mike and Jessica do a great job ensuring that the maintenance time quoted is spot on & I am not left sitting and waiting unnecessarily. Oil change & tire rotation takes about 45 minutes -I arrived a day early, Jessica wiggled me in and I was done in ~40. read more

I have had the best quality repair, service, professionalism, honesty & friendliest service ever to do some not so major, as well as MAJOR repairs on my '04 Subaru Outback at Lander's. Thank you to Michael & all his hard working certified mechanics for making me love my Subaru again! read more

On Saturday, May 16th, my husband Don and I went to Landers McLarty, specifically to look at a 2015 Crosstrek we had seen online. We wanted to get it for our daughter for graduation, and begin the process of looking for something for me. When we arrived, we realized that it was actually on a sister lot. Chauncey Carter and Al Hampton did what it took to get that Crosstrek on the HSV lot on Monday. In the meantime, Al showed us a couple of Legacys. As soon as I saw, and then test drove the 2020 Silver Legacy, I knew I wanted that car! Al walked us through the whole process and we felt completely at ease. They made us truly feel like we were a part of their own families. It has been a very long time since I purchased a new car, but Al and Chauncey showed class and integrity, and made the experience very smooth and pleasant. You just don't often find that type of treatment in a car dealership. I would highly recommend Landers McLarty and make sure you ask for Al Hampton and Chauncey Carter! They will do you right! read more

My experience with Landers was the first time I've ever walked out of a Subaru dealership completely screwed over. I brought an STi Limited in with issue dealing with this cold season- a faint power steering whine, the ignition not always catching first try, and a dead key fob battery. The dealership requires an appointment, so one was scheduled on a Thursday, 12/3, with Jordan Rodgers. I drop the car off at 7:35 AM , leaving with a rental car and a return date scheduled for the next day, Friday. Friday afternoon comes, and I've not heard anything since the day prior. I phone the dealership, speaking to Jordan Rodgers, who tells me that their technician has left at 12:00 and my vehicle won't be diagnosed until Monday. I express my concern about keeping a rental car over the weekend, as it's charged per-day. Jordan tells me not to worry, Landers will "eat the full cost of the rental." No worries then. The following Monday I get a call back from Jordan Rodgers with a $1400 invoice. It includes an o-ring in the power steering pump, a wheel bearing, and a set of new tires priced at $800. When describing my issues originally Jessica Mullins misunderstood what I meant by "power delivery not being smooth" and wrote down "the ride isn't smooth". After declining Lander's insanely priced and unnecessary set of tires Jordan Rodgers tells me that the cost of the rental car is no longer going to be covered. After a few minutes of discussion he offered to take $10 off each day of the rental, a far cry from it being completely covered (as per our discussion the previous Friday). I decline all repair except for the necessary fixes to the power steering. Later in the day I get a call saying that the technician has determined I need a power steering pump. They graciously offered this $200 part at $400 + Labor. I decline, and let them know I'm on the way to pick up my car. At the dealership I find Jordan Rodgers, who instructs me to wait while the car is "being washed." I cancel it, asking him to prep the paperwork so I can leave. A few minutes later he tells me that the car isn't actually being washed, but is out on a test drive so the tech can "see if you still have power steering." (??) A few minutes later out walks the technician, who let me know that he "tried a couple things" including installing a new O-Ring which "made it worse". He then installed the *original* O-ring, which has left the car with an alarming judder when turning the wheel along with a more sickly sounding power steering pump in need of now-immediate replacement. He then tells me the manager will get in contact with me so he can "do something about it." My final bill with Landers included multiple days of a rental car (which was supposedly covered), labor and part cost to install a new O-Ring that was *removed* from the vehicle, plus tax. This is on top of a vehicle in an exponentially worse state of repair. I sign the paperwork (a mistake), pay (mistake), and leave with the promise that the Manager would contact me to sort it out. After not hearing from the Manager I contact Subaru of America in hopes that they can resolve the issue. Days later I'm told by SoA that Landers would only agree to refund the cost of the o-ring and labor (for the part that isn't even in my vehicle), while leaving me paying for the privilege of driving around advertising for Landers in their tacky, branded rental. I implore you to bring your vehicle elsewhere for service.... I promise you it's worth driving a little extra to save yourself the headache of dealing with these people, especially considering they've hired questionably competent technicians who might not even be able to repair your vehicle's issue. At this point all I can do is my best to try and warn you- the potential customer- and hoping against hope the service department gets hit by space debris re-entering Earth's atmosphere. I'll update this review if I ever hear back from Landers, but honestly I'm more likely to read a story about space debris taking out a pain-in-the-ass dealership. read more

Whoever is in charge of the used inventory needs to pay better attention. Went to look at a car that was supposed to be an automatic. The car was scratched to hell and had a dent (I knew about the dent), and was a manual. The used Subarus here are wayyyyyy over priced for their year and mileage. The dealership has them priced at least 2 to 3 thousand above the HIGHEST KBB fair price value. They would't budge on price with me and must have thought I was gullible. Go get a Subaru, but not from here. read more

My first experience with Landers Mclarty Subaru was great. Even my second was. Since, they have new management and no longer care about service. I purchased a practically new truck from them in 2008. Some ten months later found that the Car Fax had an odometer discrepancy. I called and spoke to Luke. He was extremely helpful and offered me a great deal to replace my truck as this discrepancy caused a great deal of inconvenience for me. Well, Luke left and the less than decent new sales management take over. I was told they would honor Luke's word, so I drove two hours to see them one morning. I was shown one car, and then I sat and sat and sat.....8 hours later, I had seen two cars, the salesman LEFT to go home, and the new salesman told me I couldn't look at the vehicles they had promised to pull from the lot for me to view. I was rather upset. I took a vehicle to test drive for the weekend because the manager said he would come pick it up and return my truck if I didn't want it. Well, I decided against it. When I called, they acted like it was a huge inconvenience to THEM and that it would take days for them to get it back. I was upset again, drove to Huntsville again, and AGAIN was treated like I was some dumb kid who just wanted to test drive vehicles. They insulted me with an offer on my truck, which was much lower than what was previously offered and kept showing me CRAP vehicles that I had already told them I was NOT interested in. I left very disappointed with Landers McLarty Subaru. VERY DISAPPOINTED. They are awful. read more

When buying a new car or truck beware of excessive or fraudulent charges on the final page BEFORE you sign your name. We did not pay close enough attention and it cost us @ least 500.00 the mistake. In late june we purchased a 2011 Subaru Outback and it wasn't until we arrived back home that I learned we had been "had". In reading over the breakdown of charges I noticed that we had been charged 599.00 for "doc and title" fee.The only fee that this dealer or any other dealer pays is a total charge of 16.50. Anything above that amount goes right into the "profit" column when it comes to "doc (documentation) and title fee is pure profit! When you find out that you have been taken advantage of it is too late to do anything about it. Another so called fee charged by some dealers is an "ETCH" fee. This fee is charged for obtaining yiou financing so that you can buy that car that you have been shopping for. My wife and I have purchased several new vehicles in the last 4 or 5 years; the last 2 being a 2008 Chevy Impala and a 2010 Jeep Liberty and we were charged a total of 91.50 for "doc and title" by Woodsen Jones Chevrolet in Fort Payne,Al. and Alexander Scofield Ford,Dodge,Chrysler and Jeep in Arab,Al. These were reasonable charges and fair I feel. We will not make another purchase from any of Landers McLarty dealerships after being overcharged by @ least 500.00 for the arbitrary "doc and title" fee. This chargec is totally negotiable with the exception of the 16.50 title fee and anything over 100.00 is just plain thievery. read more

I was looking for a car that would fit my great dane. When it turned out he was too tall and a different car worked better for his size, Mark was nothing but supportive and happy for me. It's so stressful shopping for a car and he really made it enjoyable. I highly recommend visiting Landers McLarty Subaru if you don't need to put a horse in your car! Or even if you do. Thank you! read more

At one time these dealerships were great, they actually cared about their customer. Not the case anymore, they tried to push a vehicle that was 20K dollars out of my price range claiming they could get my payments down low enough. They tried to sell me horrible packages and they were rude. One sales person talk to another describing what he did to another sales persons wife, then one sales person talking about how far he could micturate after drinking a box of wine. and one sales man who touched my front side when driving by on a golf cart. it was a total nightmare dealing with these people. stay away read more

Worst service ever. I had two issues with my 2011 outback with 21k miles. Had a problem with the passenger air bag and small rust patch was developing under the lip of the rear hatch. First the sales manager says my wife is not sitting the seat correctly that's why the air bag off light comes on, wow that's a nice thing to say to a customer. Then he says he's never heard of a problem like that, more BS just google it. Its a common problem. Then the rust is not rust its sap, then it 's rust from salt but I live in a place with no salt, then someone touched it up this guy is amazing. What burned me up the most was he implied i did something to the car to cause the rust. I would never buy from them. I was in the market to buy a car not from them. I'm calling the regional subaru manager. read more

I was interested in trading automobiles in January 2018 after sitting in several different automobiles I had decided on the Subaru Outback and began my quest to find the best deal for me payment wise along with trade in wise. I at first talked to Marlon Stokes in February and we both came to the conclusion it would be more beneficial to wait a bit. In April I got a call from Marlon that Landers had a sale and perhaps we could make it happen. To put a long story short on 04/16/2018 I had walked in my new Outback ( which is probably the best auto that I have purchased) Not only did I received the highest trade in value for my auto but most of the whole negotiation took place visa-vis computer and phone thanks to Marlon, Nathan,(sales mgr.)and Steven (bus mgr). Absolutely no pressure sales and knowledgeable people. It was a 5 hour trip( one way) to finalize the deal and I would do it every day of the week and twice on Sundays if they were open!! I am 67 years old and this was the BEST car buying experience that I have had I only wish that I had dealt with them years ago!!! read more

I had an excellent car-buying experience with Landers Mclarty Subaru. The process went smoothly; I was in and out of the door with my new car in about 4 hours. The whole facility is very clean, the cars' showroom, the customers' waiting room, the sale representative room, even the rest room. The sales & services department people are very friendly and seem knowledgeable. I have only one negative thing to say about this dealership is the high documentations fee, otherwise everything are good overall. When the time comes, I would do business with Landers Mclarty Subaru again and recommend Landers Mclarty to friends & family when they are looking for a new vehicle. Thanks Landers Mclarty. Also, a big thank you to Thomas Ray for helping me getting my most wanted vehicle. read more

In the Fall of 2015 I moved down here to Birmingham from East Lansing, MI. I brought with me my beloved 2015 WRX. I was pretty concerned about service, because my "home" dealer - Williams Subaru in Lansing (from whom we've bought 4 Subarus over the last 20 years) really sets the bar in terms of superlative sales and service. Searching online reviews, it quickly became clear that Landers McLarty was the place to go - even though it's a haul (90 mins; or 75 the way I drive!). This morning was my first trip up - to do an install of forged rims, an alignment, and oil/lube. They lived up to - and exceeded - both my expectations, and their online reputation. I was warmly greeted by Victor - the service manager - upon my arrival, and we chatted about Subies in general and WRX's in particular. They got my car in right away, and the work was done quickly and efficiently. I was appraised throughout the wait of the status, and they even offered me Starbucks! My car was washed, and the install was perfect. The mechanic who did the work came out and chatted me up - letting me know all that had been done, and everyone there was friendly, helpful, and knowledgeable. They even left a water bottle in my cup holder with a little "Thank You" note! Ridiculous! These guys are LEGIT - and I ENTHUSIASTICALLY recommend them to anyone who, like me, is FANATICAL about their Subies, and wishes only the best service treatment possible. Thanks Victor - and everyone!!! I look forward to visiting you folks again. read more