I initially had a positive experience with University Kia when I brought in my 2018 Honda Odyssey for a check engine light diagnosis through my Assurant extended warranty. My service advisor, Anthony, was friendly and helpful during the intake process. The dealership even assisted us in obtaining a rental vehicle through Enterprise when we encountered issues, and I appreciated that effort. Unfortunately, my experience took a dramatic turn on the day I attempted to have my vehicle transferred to a Honda dealership after being informed that the repair was actually covered under Honda's warranty rather than my extended warranty. Anthony informed me that Honda would need to handle the repair, which I completely understood and immediately began coordinating. The problem arose when University Kia refused to release my vehicle due to what they claimed was an unresolved Enterprise rental issue. After contacting Enterprise myself, I confirmed that the rental was being billed directly to my debit card, and I immediately relayed that information back to the dealership. I was repeatedly told it would take "just five more minutes" to send me my invoice so the vehicle could be released. As time passed, the situation became increasingly frustrating. The Honda dealership was ready to pick up my vehicle and potentially complete the repair that same day, but University Kia continued to delay the release. Multiple follow-up calls resulted in either being hung up on or having my calls declined. The only way I was able to reach someone was by calling anonymously. What concerns me most is the lack of communication and professionalism. Despite providing proof that the rental vehicle was my responsibility and not University Kia's financial obligation, I was still unable to get a clear explanation or timely resolution. I ultimately had to escalate the matter, request management involvement, and send a detailed complaint to the service manager. While the initial customer service was pleasant, the way this situation was handled on the day of vehicle release was extremely disappointing. Better communication, accountability, and customer service could have prevented hours of unnecessary stress and frustration. Based on my experience, I cannot recommend this service department. read more

WORST SERVICE EVER!! I purchased my 2025 Kia Sportage from them only to find out from a friend that she paid thousands less for the same vehicle at Bramlett in Decatur. Well, I tried to keep an open mind with my first "Free" oil change on my new vehicle. I had an 8:20 am appointment for the oil change and I was there on time with a few minutes to spare. I was told it would be about an hour to complete the oil change. I was directed to a trailer to wait. It was so cold in the trailer that the water lines had frozen. The trailer that had the restrooms had frozen water lines as well. It was sooo cold as I waited along with several others. One of the employees came in the trailer with a new space heater and promptly went to his office and shut the door. Two hours passed and I finally attempted to reach someone in the service department. I got a text back saying my vehicle was next. At no time did any employee ever come by to check in or give any information. At approximately 11:20 I got a message that my SUV was ready, 3 hours after my appointment. I went into another trailer to settle up and saw a sign that stated there is a 5.00 document fee??!!! Document fee for an oil change??!! The person who collected my payment had her back to me the whole time. I paid the document fee and proceeded to collect my SUV. At no time did anyone ever apologize or explain what took so long. I work night shift so I sacrificed time and sleep. I would have gladly paid somewhere to have avoided this complete disaster! I will never ever return to this dealer for any reason!! read more

KIA SERVICE CENTER IS TRASH. I told Sharon there is a recall on my car. The only thing she said was there is no remedy. Not to mention our appt was at 9 and didn't get out of there until 11. I will drive to Decatur to get my car serviced. Maybe they'll have a remedy for my safety recall. read more

Do not go to University Kia!! Unless you want to have the typical sleazy car salesman expense. I bought a used car from them and before I bought it they told me they would take care of a paint chip in the front of the car and a missing rain guard. This was part of their negotiating on the price of the car we have to take care of all this thats why they would go down on the Price any more. Now after the sale they are telling me they will not be paying for their fixes and have gone silent on me. Also, when I went into the financing office they had me sign the usual paper work and then said it will be ready for you on Wednesday and I can get my copy of the paper work then When I come to pick the car up. Needless to say my car wasn't ready on Wednesday so I had them deliver it to me on Friday as i work and couldn't get their and only for my car to not show up with a temporary tag nor my documents. It then took me 2 weeks to receive My documents via email and I had to go to my county court house and get a temporary tag myself and pay for it!! These people will lie to your face!! Do not do business with them!! read more

Awful, only care about customers buying a car and leaving good 5 star only reviews. If you try to get anything done or even a call from them after purchasing a car, you can forget about it because they won't even bother to call you back. I do not recommend this place at all. read more

Avoid this Kia. Especially for service. Currently they want you to leave your vehicle for a week AFTER making an appointment. They do not offer loaner vehicles either. Absolute joke for any kind of business. read more

DON'T DO IT......Service tells you one thing, when you arrive nothing is the same. DO NOT PURCHASE FROM UNIVERSITY KIA!!! I use Bramlett in Decatur for service.Zero stars if allowed!! read more

I had front end alignment on Kia Sorento. Car came back worse than before. Took it back and front end mechanic would rather argue about it than fix it. So long, University Kia. If you want mickey mouse work performed at exorbitant prices, University Kia is for you. read more

Updating from my rage post a few years ago. Basically I was charged $483 for stuff that I realize I could've done myself. I was told a lug nut was cross threaded and was charged $132 for that. They never put the lug back on so I went and bought one on the drive home. They also claimed both sets of brake pads were bad and needed to be replaced. I told my advisor to only have them replace the front pads because that's all I could afford at the time. I went to my regular mechanic about six months later and he said the back brakes are fine but the front ones need to be replaced. I was also told that resurfacing my rotors would help since my car shakes when I press the brake pedal. They charged me $218 for my brakes and "resurfaced" rotors. My car's shaking got worse, they didn't even replace my brake pads, and I'm assuming they didn't turn my rotors either since l had to redo the other stuff. They also suggested an alignment for another $90 which didn't help the problem. This experience has peaked my interest in learning to fix my own car just so I can save money and understand what people are charging for work. The pricing here is reasonable if the work was done correctly. I bought and replaced my own pads and rotors for $180 and did it in just over an hour. read more

I don't appreciate having to follow up with the sales people about referring buyers & Not receiving my check for the referral!! I will no longer recommend University Kia to anyone! read more

So this review is for the service department ONLY, we bought a vehicle from university Kia and that was a pretty positive experience. So the vehicle we bought came with an extended warranty that this dealership sales and advertises for. We had an issue with our vehicle and made an appointment to drop off first thing In the morning. We were 2nd in line. We were told right off the bat that it would sit there until after the weekend before someone would even look at it. We obliged and decided to leave it for our convenience. Fast forward to Tuesday of the next week. No word. We call at the end of the business day and get told they are waiting on another dealership for info. Okay. Next day, end of day, call back and was told it was $900+ dollars to fix. I then had to tell them again, after telling the same 2 people at the initial check in, that the repair was covered under the warranty they sale. Next we apparently wait for them to contact the warranty company and get approval for the repair. At this point I finally get someone on the phone and am told the part is ordered and it will be ready Friday/Saturday at the latest. Friday comes and goes. No word. We call and call Saturday and finally get someone to answer and are told that the person that is in charge of my repair isn't even there on Saturday and that there are only oil change techs on Saturdays. So we were obviously led astray with that Saturday at the latest Information. Monday comes and no one will answer, they made it clear they have caller ID in an earlier conversation and are clearly just ignoring us. We finally get a call at the end of the day, 1 hour before closing that it's finally complete. So now I have to make my way there before they close and get my vehicle out of dealership jail before the judge slaps on some more time because it's been over 7 WEEK days for a 1.5 hour repair. We were ignored, given untrue information and then lied to face to face at pick up with silly excuses. I said all this to say, don't do business here, because if you ever need service, and you will, you'll have to deal with this same thing. Like I said, we had a positive experience with buying the vehicle, but this horrible service department ensured I will never ever buy there again. Also, the pic included shows how my vehicle was returned, covered in pine straw. They clearly take no pride in their work. read more

University Kia - Vehicle covered in pine straw while waiting on service department. Roof, hood, everything was covered. - Car Dealers Near Me - Huntsville, Alabama

Traveling thru Huntsville. Had a potential issue w my Kia. Brought it in to service dept. folks could not have been nicer or more accommodating. Checked out the issue. Took a bit of time. Put my mind at rest and did not present a bill. Couldn't be happier. Outstanding service. read more

KIA University sold me a lemon and now can't get the GM to return my call! I have had this car 5 months, drove it for 4. Took it in to be serviced because I knew something was wrong and they changed my oil and told me to go drive it and see if that was the problem. That night it stopped in the middle of the street. Now they want 6 to 8000 dollars to fix it because the engine is bad. After 4 months??? #inconvienienced #Arthurseaton #dialysispatient read more

University Kia - Not a happy camper - Car Dealers Near Me - Huntsville, Alabama

Last July, I purchased a 2022 Kia Seltos from Corey Lewis at University Kia. Process went fine. As it was used, I paid $3523 for the additional warranty and I was told that when I traded it in (which I indicated I woul be doing the next year) that this amount would be refunded. I purchased a new 2024 Kia Seltos from Galeana Kia (Fort Myers) on June 20, 2023 - and they provided me with the paper work I needed to give to University Kia in Huntsville to process my refund and assured me it was a fairly simple process. I have called and left messages - I have emailed - I have used the text and chat contact feature - I have contacted the corporate - I have posted on the University Kia and Kia United States FB pages - I have emailed and called Micheal Lucente the sales manager - every day since June 28 and I have not received one call back. This dealership wants you to buy from them, but they REFUSE to provide common customer service by calling customers back. Absolutely unacceptable. Why can't they stand by what they said? Why can't someone call me back? read more

My brother and Mom came over to purchase a new car on Thursday (8/31), Friday (9/01), and Sarurday (9/02). The sales team was extremely rude to my brother and told him derogatory remarks. My brother loved the particular car so we came back the next day to see if we could purchase from a different salesman. The next salesman and manager were equally as rude. We have a credit score of 825, had pre-approval and was ready to purchase. My brother needed a car and we purchased from a neighboring dealership the same day. This is the worst experience I have ever had with ANY dealership!!! I will be reporting this to corporate, the local stations, social media and anyone who will listen. The salesman's name was David and Marcus. The manager was Mike. read more

First time buying experience here. It was good, the salesman listened to our needs and guided us accordingly. We really appreciated his help! Other staff was also helpful and friendly. The loan/financing process took a really long while. I was greatful we went late and there was no one else in front of us, because we would not have bought a car from here just because of the rediculous wait time. Also, the person found a great interest rate and loaning company for us, which was greatly appreciated. The dealership needs an upgrade, or atleast a paintjob, or a woman's touch. It isn't very clean, the desks are falling apart. The walls are dirty and scratched up. The bathrooms are gross. The lighting needs updating, the flouresent light is draining in the offices and on the floor. What is with the stage for the finance people? The music needs updating too.. how are you going to sell your prized Kia Soul with Jewel playing in the background? I need some upbeat music and some plants to add life to this dealership. Get me excited to buy from your business, not make me feel old and weary! Dear owner of Kia, please spend some money on your own investment -it is past due! read more

University Kia - Car Dealers Near Me - Huntsville, Alabama

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My family came into town and their Telluride was making some noise. We brought it up there and were able to speak to the service manager to get it in. Thankfully they were able to have it fixed before my family had to head back. We are so greatful! read more

UNIVERSITY KIA service department is the worst I have ever seen. I have placed other reviews about the lack of service that I have received. I was guaranteed by the service manager Rick Theobold and Sales manager that I would have my KIA K5 by Apr 17 they have had my car for 30 days now trying to get the paint fixed from when the sun roof blew out. When we took it in back in Dec to replace the sunroof they kept the car for 25 days and did not fix the paint. I have asked numerous times to speak to Mr Seton the owner but the managers will not let me speak to him I also have called the dealership to try to talk to him but can not. Do not trust the managers they will lie to you with a smile on their faces. When I can get my car back I will never step foot back in this place. read more

Do not buy a car from Kia in Huntsville I swear we have had nothing but problems and lies from these folks I hate them so much. They literally will tell you anything to "see ya in a Kia" they talking about you can get a rental every time the car in the shop they DONT EVEN DO RENTALS then don't get me started on this warranty...Andrew gave me his card and told me all these things would be covered under the warranty. Every time we have had an issue. guess what? Our paid platinum warranty doesn't cover it. Now every time I have had my car serviced with them it has been an issue. One time they didn't tighten the oil pan all the way and my husband heard a rattling every time it reached a certain speed and one of the technicians tried to blame it on something my husband did when he brought the car back. Another technician actually looked for the issue and got it solved. He's probably the only one that is worth a damn there honestly. Now let's fast forward to this next time I've gotten my car serviced for new tires. I was told to on a Saturday that they can have two tires installed that day and the other two on the upcoming Monday. I attempted to leave to go get my bank card and come back and do that and the technician said why don't you just wait until Monday and get all 4 so you don't have to do the back and forth. I'll go ahead and order them. It's took 2 weeks and me taking 4 trips in total up here for them to actually have the tires. They also tried to charge me $350 for my air filters. At this point it's always something with these folks. I love the car but I really wish I didn't have to deal with something every time I come to this place read more

I took my car for my first oil change, and they treated me well. They did not charge me for my first oil change car. I wait for the car for 30 minutes. In the end, they give a detailed description of what they checked on it. Excellent service read more

I signed for a car on a Wednesday. I was told day by day that the car I SIGNED for still was not ready! I was told it was going to be ready by the next coming Tuesday! Ridiculous! It took them 3 days to finally see it needed a part. After I had signed papers, paid for insurance AND test drove the car. Extremely unprofessional! They did put me in a rental but having to do that after all the paperwork has been signed is very unprofessional and lazy on the dealers part! Go anywhere else for a car! read more

Why would you consider shopping here, with their $5-$10k markup on vehicles when you can simply drive across the river and purchase a vehicle at Bramlett Kia, pricing at MSRP. I get the chip shortage, transport issues, etc... but the dealer incurs no additional cost and simply charging more. I also understand supply/demand... however I will remember customer focus. We Just purchased a 2022 Kia Telluride SXP-NF. $10k less at Bramlett Kia. I hope your practices are not forgotten and people stop shopping with you. read more

My mother and sister purchased 2 Kias from University Kia, going back to March of 2019. After my disabled sister and senior deaf mother signed the original paperwork for their 2 new Kias, at a reasonable interest rate, a day later, another man, I know his name, but will leave it out here, showed up at my mother's front door, her home, with new paperwork at 18.20 percent interest on 2 brand new cars. My mother had just lost her husband of 30 years, my sister was dying, whom has since passed away, and that man took advantage of two innocent, disabled and sick women. I would NOT recommend this dealership to a single soul. I am finally getting my mother out from under this horrible contract and people like that man that showed up at my family's house for 18.20 percent will NEVER take advantage of my disabled sick senior mother again. We're considering a law suit now. Someone needs to protect our seniors and disabled people from being taken advantage of. This dealership does not! If this system would allow a 0 rating, that's what this dealership deserves. A ZERO! read more

This is finally the last F's given for Kia Corporation, the vehicles offered, and the personnel working throughout the country! I called to schedule an appointment to get my car serviced at the Kia Dealership - University Drive, Huntsville, AL. The lady informed me that I could bring my car in on a Saturday, July 3, 2021. I needed an oil change, tires rotated, check for a flat tire, change out my turn signal light bulb, and checking my A/C as it started acting like it was going out and making noises. After a week went by, I heard nothing. So I called up to find out they haven't even started working on the car. So I asked if they would provide me with a car while they continued to keep it. They said no and I would have to rent a car. Which I'm like, no, you can offer to let me drive one or rent one for me. That didn't happen. But they did also say that if I took my car home or would not be "in line" for service. So basically I waited for them to look at the car. Didn't do anything on it just waiting to assess the vehicle. ONCE they finally looked at my car, they needed to order a part. So here we go waiting another week for delivery. Once the part came in, the service department called to let me know that it will be next to get fixed. Tell me why that took another week after that? The service person happen to be out for 3 days after that and I guess was the ONLY PERSON who could switch out the part. Me still no vehicle waiting for someone to figure out life. I spoke with management over the phone as well through this entire process and he was not giving at all. Once I received a call back from the service department, he quoted the final price as $10.57. I thought we'll ok, I guess fixed the price because of the wait and not properly communicating. I go up to the facility to pick up my car and the paperwork started $1083.57. What the AF? Seriously. "Ten" something is not the same as "one thousand" something. I asked for the service guy to come over and he told me that how he reads it. "1,083.57" is read "ten eighty-three and fifty seven cents". Seriously? I asked in what school did you learn math to read "$1083.57" as "ten..."? No math works like that! I have my engineering and mathematics degree. It has never been taught in that manner. Ever! So here I go, being a Karen and asked for the manager. What in the world. The manager came over and asked if I really thought the work effort and posts would have been $10.57" I responded that yes.... After dealing with the 3 weeks of no vehicle and crap from the service department, I figured it was discounted. I told them I was never coming back to that dealership ever. So I'm sure I'm documented in their system to not service this car which is totally fine. You know why? Because of the following crap... The service guy told me that the technician found 2 nails in two tires but upon removal, they did not leak....Right after I got in my car, the tire pressure light was still on.... And my turn light was out again within weeks. Now, here I am wondering why my oil light is coming on and noticed the mileage quoted on the next oil change was about 20,000 miles....ummm. there is literally no oil that goes in a Kia vehicle that lasts for 20,000 miles. So I go to Express Oil Change to get checked and they said I literally had ZERO oil in my car and only black liquid was leftover. Are you serious? So, my car was serviced at Kia Dealership and did they even change the oil? Did the drain the oil out and not put anything back in? Why did they put the wrong mileage on the sticker? This car already has an engine block issue and another possible "catch on fire" issues while driving limited warranty extension... But they don't do anything to prevent, just if it you know, explodes while your driving with your family. I am seriously done with Kia vehicles, the corporation, and all the workers associated to them.... Please check out my other review of a dealership in California. A 1 star review of Car Pros Kia Carson by Andrea G.: https://www.yelp.com/biz/car-pros-kia-carson-carson-2?hrid=isDXwXJHE_bmXyDSG158iA&utm_source=ashare&ref=yelp-android read more

I've NEVER had a good experience at university Kia. From the sales staff who are unreasonable and use every underhanded sales "technique" to the service department who rarely answer phones and don't do what they promise. Jennifer at the check out counter in the service department and Cody in parts are the only commendable parts of the organization. read more

I have a 2012 Kia Sorento that had the engine seize out of the blue. When I had it towed to my mechanics shop I was told there was a recall for that engine because it was a known quality problem. I had it towed to University Kia on 24 May and it sat for two weeks before they got it into the shop to tell me the engine had seized and they couldn't do the engine test on it. It took another week for Kia headquarters to approve having the head taken off and video sent back up to verify the engine had seized. During this time I called almost every other day for a status, normally no one answered the phone and when I actually talked to someone and requested an update I was told I would be called back (NEVER got a call back). I actually had to go into the office 3 separate times just to talk to someone. At the 4 week mark I was told that even though this engine had a recall my car was at 150,021 miles and the recall warranty was only good for 150,000....never mind that I never received a recall notice in the mail and it had come out as a recall in Dec of 2020. I was referred to Kia Consumer affairs who told me they needed the paperwork from the dealership which I had requested at the 3 week mark and never received. I went into the shop, had the tech pull the paperwork to send to Kia headquarters and it still never made it up. Kia headquarters elevated this up to their District Parts and Service Manager to handle and come this Monday the 19th of July it will be 2 months and I still don't have an answer on what Kia is going to do for me. Car had been serviced regularly, engine had the correct amount of oil in it, and this is clearly a quality issue from Kia that they apparently not willing to stand behind and the dealership obviously doesn't care about their customers based on other Yelp reviews and customers I met while in the shop who said how poor the customer service was and how long it took to get anything fixed. Shame that this is happening to so many folks. read more

Corrupt, Liars, etc. They will sale you a car, then try to overcharge you for things that don't need to be fixed. When you do have an issue that is covered by warranty they will still try to charge you. There service department is horrible, I had a bad wheel bearing, they tried to charge me $800 to change the brake pads. I asked what would they do if it wasn't the brakes, They said they would go from there. The brake pads were only a few months old . DO NOT BUY ANYTHING FROM HERE!! read more

I have never visited a mechanic shop that had so many uneducated techs. Can't do alignments properly, can't even change oil with out leaving the oil drain plug loose, charge customers for oil changes and don't change the oil filters, sign the tickets and not rotate the tires when they say the did, don't even know how a tie rod end works. Oh it pivots so it's bad. I can't get it loose with an adjustable wrench so it's bad. Can't even follow order of an alignment to make sure items done properly. They just bounce around doing something here and there. Tries to sell parts that aren't bad and don't even try to replace shit that is. DO NOT TAKE YOUR VEHICLE HERE FOR ANY SERVICE. read more

My wife and I had been waiting for a top end telluride to be received at the dealership. When it came in we went for a test drive with the sales person. When we showed interest we answered a few questions, signed a sheet and never received indication that their first step was to pull a credit report before we reached an acceptable negotiated price. When the sales person returned the first quoted payments were for a "short term buy" citing over $1000 per month. Turns out this was just a way to try and shock us into believing that the lease rate of over $800 per month was more reasonable. We never had interest rates or Kia lease options discussed with us. The sales person was friendly, knowledgeable, and placed in a precarious situation with whomever was writing the prices on a sheet of paper for our review. I found the entire situation very unprofessional and a form of pressure sales from management. A manager was with the sales person saying that management had been directed to be more involved. If this is the case why was the sales person being bounced around between us and the management like a ping pong ball. I recommend staying far away from this dealership. read more

I've never written a bad review before, but University Kia used a "bait and switch" tactic today that I would consider at least unethical and possibly illegal. University Kia had a used vehicle listed on several websites, and they confirmed the price of the vehicle both over the phone and in person. After we test drove the vehicle and were prepared to purchase it, the floor manager informed us that the price had gone up $600+ and that they would not honor the listed or quoted price. They also would not honor their ongoing promotion of $500 off a new or used vehicle, though the vehicle should not have been excluded from the deal. If their price on a vehicle seems lower than neighboring dealerships, it is probably too good to be true. I'd recommend making a purchase through one of Huntsville's more reputable dealers. read more

Was recommended that we go here to purchase a vehicle. The employee Pauly was amazing. The Manager was very rude, told several lies, and blame his decisions on the employee. Completely wasted our time. I wouldn't recommend anyone go here. Looking for great customer, people that would keep their word, go across the street to the Nissan Dealership. You won't find anything good about University Kia. read more

would give a 0 star if I could. My check engine light came on on my way from from getting a vehicle there and it took them over a week to get it resolved and did not keep me updated the first time. managers don't care about helping anyone out when they ask for a manager and the sales reps are rude. will never see any of my business again! read more

We've purchased two vehicles since moving to Tennessee, both from University. So when wanting another vehicle, we went to University. Made an appointment to drive (at least an hour) down to look at two Kia Sorento's, a 2021 and 2022. Only to find out the 2022 had been sold and the 2021 was having work done and we couldn't see it. None of this was even mentioned to us when we were contacted to ensure we were coming 1/2 hour before we arrived at the dealership (we were already on the road). This was October 7th. We knew that this was the vehicle we wanted, so we didn't look further and drove back down October 31st to ostensibly purchase it. What a farce. We wanted to trade in a 2005 Sorento we purchased new from them. Don't believe the words in their TV ads, you've got to read the fine print at the bottom. Their "$5000 over Kelly Blue Book on a trade in" is only applicable to their two top end vehicles. Offered us $500 for a trade in that was driven consistently. And wouldn't even talk about anything but the advertised price, even knowing that the part they needed took 3 1/2 weeks to come in. What does that say about any future parts needed? No respect for customer loyalty. No military discount offered. BTW. This is not criticism for Stacy, our salesman. He tried to work with us and made an offer that we accepted and would have purchased with. But the manager on duty refused to approve anything that Stacy offered. We'll not set foot on any Greenway Automotive Group dealership. read more

The service writer took definite advantage of our nephew, who is slightly mentally challenged. If someone talks to our nephew, they can tell within a minute or 2 that he's mentally slow. Yet the service writer talked really fast and ended up talking him into signing for a bunch of work he didn't need when he had taken the car in for warranty work. Examples of work he didn't need: oil change, when he'd just had one in the last 2 weeks; tire balance and rotation when he'd just gotten new tires and had them balanced within the last month; transmission flush 3,500 miles sooner than the manufacturer recommendation. We had our own issues with the service department stripping lug nuts the last rotation/balance we had done. We will never use University Kia's service department again. read more

After having my mother's Sorento (bought brand new from this location) for multiple days to replace the engine -a recall that we never were informed about- we had to return and spend $1000(a discounted rate) and 7 hours while they replaced hoses and plugs they said would void the new warranty if we didn't replace with them this day. We live over an hour away and were expecting everything to be good when we left with the new engine. I will absolutely NEVER buy a kia after this. No one will get us a loaner or shuttle to get food. So we sit here currently paying for crap out of the machine for the next few hours. Absolutely ridiculous. Also I forgot to mention that their system doesn't show that they replace the ENTIRE ENGINE last month???? Update: the main problem we had an apt to fix they ordered the wrong parts for. read more

Saturday, 30 December 23, I called University Kia and inquired on a vehicle I saw as I passed the dealership, the young man (Corwin Jones) on the phone was really nice, we arranged a time for me to come by, but when I got there he was busy, so they passed me to Tre Seaton, he was very nice as well, we went for a drive in the car and as I drove I asked Tre if the car had Apple Car Play, he said, "yes", I replied, "great, I need that", we returned to the dealership and proceeded with the paperwork and I asked AGAIN, but this time to the Finance Manager (Andrew Harris) if this car had Apple Car Play, he asked google and said, "yes, google said it did", and I didn't have a cord to check it... when I came back to pick up the car, there was a warning light about the brakes, so I took the car to ACURA, where they quickly fixed it and University Kia came and paid for it; OUTSTANDING! THANK YOU! Your customer service and speediness was appreciated! But then, I go home get a cord to program my car the way I want it and I realize it DOES NOT have Apple Car Play and this was a HUGE LET DOWN, if I would have know I wouldn't have purchased it! My thoughts are everyone there was more concerned about the numbers being added to 2023 and quickly making a deal instead of what was important to me, which obviously wasn't important to them and this has ruined my whole experience with University Kia. read more

Buyer beware, I spent roughly $1000 for a oil/tire change package. Only to discover the warranty isn't any good outside of this dealership. Took my Telluride to a dealership in Charleston. Only to have to pay $88 for an oil change. When I reached out to Kia Huntsville I was given a number to give to folks in SC. Nope not any good, they wouldn't reimburse me. Just got off the phone with Huntsville, which took weeks for someone to respond. Yep, sales manager said I could only use Huntsville for the warranty package I was sold!!! Told him thanks for nothing & also informed him when I bought a Ford in Texas I could get it serviced in AL without incurring any charges. I should have known this would happen. When I bought it last year, it was back in the shop for the paint job flaking off. Then the guy who supposedly fixed it was a joke. Looked like he took nail polish to it!! Back it went, now I'm having the same problem a year later with paint chipping off! Time to look for a new ride... read more

I am sorry I forked out $60,000 for a new Kia Sorento at this dealership. Once the deal is done, they are unresponsive, awful, and rude about anything relating to servicing the vehicle. You cannot even schedule a service via phone because all you get is voicemail after being transferred to service. I am at the point of contacting Kia headquarters. Wish I had checked yelp reviews before buying this overpriced vehicle. read more

The worse service you can imaging and then get cuss out for it as well. For asking question on a new used car

Stopped in @ Univ KIA to test drive a Telluride and Jonathan "JJ" was our salesman. We were very impressed with his knowledge of the vehicle and the differences between the trim packages. We had done some online research and could tell he really knew his stuff. We had questions on the Carnival to which Jonathan had all the answers as well. Never left us to "let me find that out for you" which we had experienced at other dealerships. During the test drive he kept educating us (some stuff we already knew from our research) and it was good to hear things matched up. We have not pulled the trigger yet but Jonathan is who we would buy from. Professional, knowledgeable and we felt very comfortable with him. read more