Toyota has an excellent employee in Kris Ebberts. He was both personable and professional, addressing all my questions in a prompt and courteous manner. He was especially helpful with the computer screen menus. Kriss made a dreaded experience a pleasant one. read more

EPIC SERVICE FAIL Bought a CERTIFIED USED 2022 Highlander from Bill Penney at the beginning of March. Getting close to 2 months now the entire entertainment screen has been BLANK. All I get is 'part is on order no ETA'. Basically telling me to go away - they'll get around it when they feel like. Good thing I paid a premium for a CERTIFIED vehicle with a 12 month bumper to bumper warranty. Problem is if they don't stand by the warranty its worthless. Already been in twice - 1st time it was 10 hours for them to send me a 10 second video that basically said 'yep it doesn't work'. Ordered part which I had to call them to find out if it arrived since they didn't bother to call me. Set up 2nd appointment for 8:15am. Arrived, they knew what had to be done so I I waited on the car. At 3:30pm - more than 7 hours later I'm getting impatient so I inquired why a 2 hour fix (I looked it up) took so long. They talked to the service department and they HADN'T EVEN OPENED THE VEHICLE UP YET!!!! Why take a 8:15am appointment if you aren't going to get to it until 4pm? Turns out the part wasn't the fix and after 10 hours got sent home and I'm still waiting on yet another part which they can't seem to source. Before the fix I could at least try use the android auto through the car speakers but them attempting to fix it they broke that too. Can't say I'm impressed by how any of this has been handled. Every time I get in the car its aggravates me that can't use the screen to change climate, GPS, or any of the other tons of things this seems to have complete control over. read more

Today, I had a great Experience with Ben and the young lady in the rental area. They were so patient and professional with me. I appreciate them! I'll be back tomorrow. Hopefully,the technician can duplicate the issue. We are preparing to travel for Christmas. read more

Wonderfully taken care of by Mr Jeremy. I made a new friend and they made a life long partner with their company. Such an amazing experience. This was a milestone in my life and they were ready to celebrate with me! The only thing I would say is there is no front desk so I was a bit confused as to who to talk to or where to go for about 10 minutes while the main salesmen were occupied. But once I got someone, their presence and attitude was professional and positive. It was smooth sailing from that moment - down to leaving with the car. Everything is communicated well and clearly. Mr Robert handled my finances and made sure I spent less but got more. I felt well taken care of, and the atmosphere is very lighthearted and fun. Highly recommend! read more

I'm still waiting for someone to contact me. It's been almost three months, if not more. read more

Bill Penney Preowned - Ripped Shield - Car Dealers Near Me - Huntsville, Alabama

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SERVICE DEPT - Over the years, I have purchased several new vehicles (van & sedans) from Bill Penney Toyota. I don't recall ever going to the service department. Today, I visited the service department for general maintenance on my 2021 Camry. I was pleasantly surprised by the professionalism of one of ur employees. Tyler Mace, the tire guy, was outstanding. He checked my tires and determined that one needed to be replaced. He shared this info without being pushy. I appreciate that. Purchased a new tire so that all 4 would be in the green. He also helped direct me out of ur congested parking area. Kudos to Tyler! read more

SERRA Toyota of Decatur is your best choice. Great prices, Great people and trustworthy. No pressure. Very nice and laid back environment.

They recommended a service at the "severe duty" interval for a daily driver (about twice as often as the regular maintenance interval). Then they charged a ridiculous price for spark plug changes (about 1.5x what it should have been). The final straw was them up-selling me on an unnecessary service. When I looked into it and realized it was unnecessary, I reached out to cancel it within 30 minutes of drop off, their phones were conveniently "having problems". They also charge 3% extra to use credit cards. They take advantage of all the highly paid people in the area who just want convenience. read more

Conner is the best service advisor. He has earned my trust over the years I've been using their service department. I am always greeted by a smiling face and never feel pressure in my decision making. read more

I had the absolute worst experience at Bill Penney Toyota this morning. I arrived at the time of my appointment. I waited in the drive thru to be checked in for ~15 mins. Other cars were moving forward and going around me after immediately being acknowledged and checked in. I asked to see the manager (Kristopher Martin). There was no concern for my issue, no assistance provided, and no apologies . He instantly gave the excuse that the service advisor was on the phone. We went back and forth and I understood why customer service is awful at this location. It trickles from the top down. I left without being serviced. Customer service rule #1 is to take ownership of the issue . Customer service rule # 2 is to solve the issue . I see no reason he could'nt have offered to assist. I've had other issues at this dealer. Unfortunately, they are the only Toyota dealer in the city. I see from the reviews , this is an on going customer service problem. They've lost me as a customer and I have been using this dealership for about 10 years. read more

My son works in the service department at Bill Penny Toyota and referred Jess Brown in sales to help me in purchasing a new Camry. From the very beginning Ms Brown was condescending and lied about pricing and played games by going back in forth "speaking to management" about the price of a 2025 Camry. I walked away and received aggressive text messages from Jess Brown later that evening trying to pressure me into making the purchase at one point texting me "you're only getting this deal because of your son" (still have those texts messages management). I didn't like that and told Ms Brown I was done dealing with her and not to text or contact me again. Later, I did end up purchasing a 2025 Camry from BP but the overall experience was not pleasant. Today, My son attempted to get the $150 referral payment for my new car purchase (as BP promotes to their employees) and Jess Brown told him No, your dad cursed me out and management (Mario) didn't want to sell him a car because of that (completely untrue statement). Ms Jess Brown is a person of extraordinary low moral character and integrity. I would definitely not recommend her to anyone if you're considering Bill Penny Toyota in Huntsville. Wes Long read more

Took my Venza in for servicing. It took 2 days to get the car serviced- oil change and new battery. They do not communicate. Ch$arged me 389 for a lifetime battery on a car that is already 11 years old. Never called to see if I wanted a lifetime battery. Also they gouge their customers. They charged me $8.80 to keep my vehicle records. They call it an electronic filing fee. What the hell? I keep my own records for free. The Service rep said "it's an extra fee that goes to Bill Pinney to hold the vehicle records." What kind of highway robbery is this? Will be looking for a new place to get the car serviced. read more

I inquired about a Sienna online and initially received quick responses. Sales rep James Jackson was helpful at first but changed his tone when he learned I was out of state. He vaguely claimed my phone number was linked to multiple cities and said his manager wasn't interested in working with me. I explained I'm active duty and recently moved, which could explain any discrepancies, but he remained dismissive and refused to clarify. Despite multiple requests, they never provided vehicle details or pricing, insisting on my full address first. This experience felt shady and unprofessional. If you're military or frequently relocate, be cautious--this dealership doesn't seem to understand or respect service members' situations. read more

Mf's texting me with my 'inspection video' after waiting over 3.5 hours for an oil change and tire rotation. Like, mf, you could tell me my brakes were missing and I'd still drive off with it. read more

The service is terrible everything about Bill Penny Toyota is terrible theyis one of the sorriest by far dealerships I ever been too They screw people over on cars and car Service. Business is business their people get smart with you & have a horrible attitude. read more

Bill Penney Preowned - Car Dealers Near Me - Huntsville, Alabama

My first experience here was not ideal. However, the service manager Kristopher made up for that. I really needed my fob re-programmed and they promptly got me back in and quickly did that for me. Based on my second experience that was much smoother, I will be back. read more

Wait times for simple scheduled oil changes take way too long. Every time I go and prefer to wait it takes hours out of my day. Will start going thru drive thru oil changes. read more

I sat at the dealership between 9:10-2:30 and they didn't even start looking at my car until after 1:30. They didn't fix my issues & said they would be able to look at it another time. I don't understand why over 5 hours wasn't enough time. The rep only checked on me once just to tell me it hadn't been looked at yet. The issues I am having started after my visit on 6/5/24 where the tech didn't close my oil pan correctly. On 7/30, I had to come back because my low engine oil level warning came on & my car was having acceleration and steering issues. The service rep Joe told me my fiber gasket had been cracked during my oil change on 6/5 & the tech at the time didn't catch it. He says it caused my oil to run low by about 2 quarts & that they refilled my oil & there shouldn't be engine damage. He told me he would document my account with everything he told me. I received a pdf version of my paperwork, because he didn't give me a physical copy right then. There were no notes on the paperwork other than saying I came in because of the low engine oil warning. I emailed, called, & texted Joe & gave him a couple of days to respond, but he never did. I had to go back up there & the rep Alvin called the tech who supposedly did my service. He updated the notes with what the tech said happened, but it was VERY different from what Joe told me. They claimed the warning was due to the drain plug not being tightened & that they just tightened it and refilled my oil. I believe their error on 6/5/24 is why my car is not functioning properly at less than 2 years old. I want a full diagnostic on anything that could be causing my acceleration issues & stiffness in my steering wheel & I want a new crate engine if there is damage to my current one. I pay too much each month for me to hate driving my car. What is most frustrating about my visit on 8/27 is that they took over 5 hours to come back & tell me that my acceleration issues were due to my oil being low, because they didn't put enough oil in when I came in on 7/30. How do you not put enough oil in my car when you're supposed to be fixing an oil leak you guys caused on 6/4??? Then, to tell me that my stiffness in the wheel is likely from the lane assist feature as if I can't tell the difference between how my car normally drives & how it is driving now! I ledge with NO resolution & I an so upset & not sure who to escalate this to. read more

Stereotypical bottom of the barrel scummy dealership. I've gone to Toyota dealerships before and sure stuff is going to be a little over priced and maybe they'll try to squeeze out an extra $30 for an air filter change or wipers, which ok fine. But these guys oh man. My first encounter with these folks was a simple oil change. I explicitly told them I JUST need an oil change. They handed me a tablet pre-selected with some 7 HUNDRED dollars worth of service I know my car doesn't need. Even after I got down to what I wanted, my final bill had an extra $50 that wasn't accounted for. I no longer do anything with these guys except when I absolutely need OEM stuff. Even then I'm super weary. If you just need tires or oil or something go somewhere else. read more

Buyer beware. I tried to buy a sienna, but cancelled due to issues with the numerous hidden fees and with their integrity. Karissa said Dealer Doc fee is state mandated to be $998. Not true. Relocation fee of $750 was said to be waived, but when they changed the vehicle, they disguised the fact it would be charged after I pay a non-refundable $1000 deposit. Other fees and vehicle specs kept changing. Robert said was due to copy/paste issues. Robert was WAY TOO AGGRESSIVE, didn't listen to my questions / requests, but rather just wanted to close the deal. When I decided to not purchase, he was unprofessional at how he ended the interaction. Overall, you need to get everything in writing because anything verbal is later "forgotten" or not disclosed is changing. I gave this feedback to them over a call afterwards, but could tell nothing will change. Didn't get a call back. Hope this helps future customers :) read more

Looked at a vehicle with Jamie gererrio. Did great. Will buy from him in future. He is the goat.

I was able to get a car that I love and in my budget. James Johnson was very patient and informative while helping me search. Thank you. read more

Bill Penney Preowned - Sold Car - Car Dealers Near Me - Huntsville, Alabama

Be careful with these guys. Was told by salesman that remote start was not a subscription, and we definitely asked. Sure enough it's like 8$ a month. Look 8$ a month may not break the bank but we do not appreciate being lied too. They also charged us 100 for a dumb set of charging cables, slid it in. I had literally a half dozen of every cable that came in that package already. So I am now paying 2$ a month for some crappy Toyota branded cables a month. The only reason we ended up at this dealership is the Toyota name, Bill Penney is sure doing a great job of alienating Toyotas customer base. Will likely be skipping dealerships altogether from now on and ordering online from Ford or Tesla. read more

I'd like to say they fixed this issue, but not fully. I was called by the finance director and he was able to get me a lower rate which solved the main issue. But let's add on the other issues. They never gave me temp plates. I had to repeatedly call to get those. I was told when I bought the car that "they don't do temp plates". Finally had them overnighted to me. I probably called at least 10 times before anyone was able to call me back over the span of 3 days. The number that whoever provided me on Yelp doesn't even go to anyone's phone. I also got a call on December 2nd from a finance manager asking me to pay my down payment. Huh? It took them 2 1/2 weeks to realize they never actually charged me? I provided them with my card information twice but I guess they never bothered running my card. Now the big issue. My car was sold on November 16th. It's now December 4th with my car payment due tomorrow, December 5th. Have they paid my car off yet? Nope! Will my credit be affected because of this? Most likely. I FINALLY got ahold of the finance manager and he told me that I could either make the payment on my vehicle THAT I ALREADY SOLD, or he could overnight the check to Toyota financial. Why on earth would I make a payment on a vehicle that is no longer mine? Why would I make a payment on a new vehicle and a car I sold to the dealership 3 weeks ago? Oh, and they didn't leave me the key for the locking lug nuts! So now I'm absolutely screwed if I get a flat tire. Doesn't waste your time here. Absolute nightmare to work with. Made the whole experience of purchasing a car absolute hell. Took 3 weeks to get everything resolved. read more

Scammy service. Was given and quote for work and parts then when I came back to pay and pick it up the cost was 50 percent higher than the original quote. I would have never had the work done If I knew the real cost since the original quote was already borderline high. Wont go back there for anything and recommend staying very far away from there. Ill buy my next vehicle from out of the state and have it shipped if I have to. read more

Amanda from Bill Penny Toyota in Jasper, Al is the one you want to see!!! She is amazing! She was confident I was going to leave happy and I definitely did!! I definitely recommend her and this dealership!! read more

Won't cancel warranty remotely for a car I no longer have. (I live 6 hours away) Edit: After reaching out to some other employees it was resolved quickly. read more

I made an appointment for 11:15, checked in at 11:30. And my car wasn't ready until around 7 pm that night. But I didn't even get a call to know my car was ready until the next morning. I was only charged for 1 hour of work (and I think the work only took an hour - I needed a tire pressure sensor replaced). I feel like Bill Penny was way over booked the day I was in for service. Not sure if that's a regular thing or not. I had to go ask for updates, either by going to the desk or calling. Multiple times they didn't have an update and I never heard anything back. What was the purpose of making an appointment? I would have rather waited another week for the appointment than have to wait so many hours. Next time I'll go to Madison or Decatur. read more

We purchased a vehicle from Bill Penney a few days ago. Prior to purchasing the vehicle we advised our salesman, BRENT JONES, what is important to us. Among those things was the all weather mats for the truck, then we specifically discussed the cargo liner for the back similar to the one I have in my Rav4. Brent continued to say that all of that, mats and back liner tray, are included and that Bill Penney does not sell vehicles without those things. Trusting what he said, we proceeded inside to make a deal. The mats/tray were not in stock so we were told to come back in a few days, when we did the cargo tray was mentioned. I texted Brent to ask about it and he admitted to remembering the conversation but said since it wasn't in writing we would not be getting the cargo tray liner. After inquiring further as I trusted when he said this was all included, Brent started to become extremely disrespectful, started going back on saying we were supposed to get it and he remembered the conversation, and ended with telling me "this conversation is 100% over." Though this is a small item to consider in the purchase of a vehicle, it was very important to us, Brent knew that and found it necessary to lie and use disgusting sales tactics. When I respectfully asked for his managers contact information, he continued to call me and address me with an extremely rude attitude to put me on the phone with his "manager" which made me very uncomfortable. It is never good to walk away from a deal feeling taken advantage of and bullied. On top of this, the financing experience was the worse we have ever had. They utilize bullying and intimidation tactics to get you to buy additional warranties/insurances, which takes an hour to get through. DO NOT shop with Bill Penney and if necessary to do so I would strongly advise NOT working a deal with BRENT JONES read more

Drop vehicle off for tire repair and they drive it into a concrete barrier...only 1yr old....is it drugs or attitude or dealship values?

On March 27th my husband and I made an appointment with Zach Taylor to look at a RAV4. We live 2 hours one way from the Huntsville location, but we're in desperate need of a very specific vehicle so we made the drive. We arrived to see the RAV4 and somehow the key had been lost. I have bought from Zach Taylor in the past and he was fantastic so I am not upset with him, however I am livid with Finley Drewery. He supposedly had the key last and had us wait almost 2 hours while he searched for it. He told us he would have a key made and would call us when it was ready. We drive another 2 hours home. The next week we start reaching out asking if the key is ready and showing that we were still interested. We made an appointment with Finley for Saturday, May 4th at 11:30. When we pull up we see 3 people standing by the RAV4. I go inside and tell Finley we're there to see the RAV. We're told it's in the middle of a sale. I understand it is a business, but it's a really shotty way to do it. We were led on for a week, drove 8 hours in total back and forth, only to be screwed out of the vehicle. Finley said he couldn't put a hold on the car for us without a deposit. A courtesy call would have been nice! He could have told me someone else was there interested when he knew we were on our way and asked if we wanted to put a deposit down or offered another alternative. I thought Bill Penney was different but they just proved to me they are slimy, greedy, and choose money over customer satisfaction like other dealerships do. Even if the car didn't sell I wouldn't give them a dime of my money now, especially Finley Drewery. Finley said he couldn't tell the other couple they couldn't look at it because they might leave a negative review.. well I hope you enjoy this one, Finley : ) read more

I was contacted by a representative, only because I was searching there site for a particular model of car. Although consistent in contact, and initial evaluation of my current car as trade in. I was blown away by the literal instant (within 5 mins of talking in store) mark up of nearly 6k for the vehicle I was interested in. The whole method of pricing a vehicle online, and instantly adding "market value" once someone is in the door, is not only a waste of the buyers time, but a dishonest way to run a business. If the car is selling for 41k, then why is your listing online msrp 35k, (your profit is already built into the msrp pricing) that should be clear on everything! I currently have a 2020 model car bought brand new at the time, and the issues I endured in the first 10 days of ownership should've been a warning sign to how they do business. At one point I thought very highly of this business. It's unfortunate that I no longer feel that way. read more

Horrible service!!! New car with 7 miles was given to me with scratches, stains on seats, and no mats at all.. I asked for those things to get fixed while it was in their possession getting a couple of things installed in my car. When I get back it wasn't done. Talked to thgentleman and they were putting the blame on each other why this was not done. Left upset but came back to talk to the GM about the experience. He said he would talk to his boss and they came back and said they will detail it and give me gas fill ups on my car (who wants to go back in for gas fill up when it's such a bad experience). I would normally not complain because I know things happen but this is the second time it happened with new car. My last 5 cars were from Bill Penney but like GM says "We can't win them all". read more

Bill Penney Preowned - Back passenger seat this what new means to them - Car Dealers Near Me - Huntsville, Alabama

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The service department managed to fail at tire rotation. That's right a 45000 mile service consisting of tire rotation and fluid check. When I tried to drive away the vehicle was wobbling. Not vibrating but wobbling like your dunk uncle on Friday night before I could get it out of the driveway. So I put it back in and told the service writer what the problem was. Two hours later I was told that they tried to balance the wheels and that one wheel was bent and could not be balanced. I smell bovine excrement and contacted the service manager the next day. He tried to cover and sell me a wheel. The stench got stronger so It took the vehicle to a tire shop where the wheels were rebalanced and I was told that all the wheels were well within spec and nothing was bent. Mistakes will happen but a decent service department will own them and fix them. Not Bill Penny Toyota, an organization that judging by other reviews, deserves the term "stealership" . I wouldn't trust them to air up a tire much less perform any real service or repair. read more

Failed to repair the my car and then lied to me that there wasn't any damage to the part that was broken

I bought a new 4 Runner TRD from this dealership and basically the process was fairly easy... two weeks later I get a text from the salesman Joey hey your trade in wasn't correct amount you need to pay the difference of 142.33. My question is as a dealership why didn't you get a accurate payoff from my trade. Secondly Joey was talking to me like I was his homeboy telling me well if you don't pay it I'm going to have to pay it. I went in a spoke to the sales manager and he had nothing but excuses. If you can't do simple financial paperwork give up the game Bill Penney. Your getting a one star because I have to to post this review. I will tell everyone I know about your shit show dealership read more

Bill Penney Preowned - Txt salesman sent me - Car Dealers Near Me - Huntsville, Alabama

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Adam Hallman made the buying experience easy, low pressure, and provided a video of the car he made himself. Grateful for an easy experience for a great value Toyota! Thanks to Alexis too for showing me some interior features! Agreed to car purchase all online. read more

Buyer Beware!!! I recently bought a 2022 Toyota Corolla at Bill Penny Toyota. The car was the biggest rip off I ever witnessed on a vehicle. I originally went into the dealership on June 14th, 2022. I picked up the car on Tuesday the 28th after calling the dealership several times on Monday finding out they received the car last Saturday. As a customer I should of never had to call them to take delivery. They should of been calling me first. I will disclose the illegal tactic of them using an illegal strategy of something call PAYMENT PACKING when presenting the payment for a vehicle to finance with them. I will disclose this tactic to the Federal Trade Commission soon. I am disclosing here on social media all the evidence of the MSRP price for the car as well as the extra nearly $11,000 on top of the original MSRP out the door price they charged from start to finish selling me a car. If I could I would give them negative stars. This platform only allows you to give 1 star which is not even warranted. They also said in the contract that I had received the car on June 14th, 2022 although it was not coming in until June 28th, 2022. The payment is due now only 2 weeks after receiving the vehicle when it should be at least 30 days. Bill Penny has only guaranteed that I will never ever buy another car from them or refer anyone to them. I was planning on buying a truck next year for myself and giving the Corolla to my wife. But after getting ripped off so horribly by Bill Penny Toyota I will be looking to do business elsewhere. I will also being reporting them to the Better Business Buerau. If you have any questions as a buyer how not to get ripped off in the future from them please comment below. Here is all the evidence of illegal PAYMENT PACKING, price gouging on sale of car and finance department, and the lack of transparency with it comes to the actual prices of anything. It is like a bait and switch they show me online the MSRP price of $21,958 that enticed me to even go to the dealership in the first place. Big mistake I should of negotiated everything via the internet by email before even going to the dealership at all. Keep in mine I have excellent credit. Then they said that vehicle online was unavailable. The only Corollas they had on the lot were 2022 Corolla SE's. They tried to sale me one of those but all I wanted was an LE. I see an MSRP price I want for a 2022 Bluish/Gray Corolla LE at a price tag of $23,145. Already a red flag as the advertised price online is different then at the dealership. A little over a thousand dollars not too crazy yet. But when they give me the final price without any special warranties or gap insurance the price is set at $28,363.28. An over $5,000 difference in the MSRP price I just saw shown in the picture below. The Sales person explains the price as a market adjustment and sales tax. After the make believe price is offered to me they send me over to finance where they tack on another nearly $6,000 to the car. The grand total out the door price of a basic 2022 Corolla LE disclosed below in a picture came to $34,154.78. To all the consumers out there beware of Bill Penny Toyota's PRICE GOUGING and PRICE PACKING. What do you all think about a payment of $526.26 per month payment for a basic 2022 Toyota Corolla LE for 72 Months? I feel like I should of been able to have a brand new Camry for that price. Happy car hunting. read more

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Driving from Maine to New Orleans in the summer. The further south, the warmer. Around North Carolina the desire for air conditioning became increased. As a disclaimer (we noticed sometime in Pennsylvania that the A/C was not operational).... We were taking the scenic route from Asheville with our final destination for the day, Muscle Shoals, AL... Huntsville was a convenient stop for us, and rolled up... We were greeted by extremely (typical Southern hospitality) friendly customer service from Mr. Adam. Explained the situation, and he said "no problem, I'll take care of y'all... and why don't you go get some lunch while you are waiting" and directed us to a money BBQ spot across the way... About 90-minutes and full belly later we were on the road again with working/operational air conditioning system. It doesn't get any better. read more

If I could give a negative star, I would. I bought a European car from the Huntsville location. The repairs I have had to have done have cost me nearly as much as the car cost. If they do due diligence and hook the vehicles they get through trade ins to the diagnostic tools they have, they HAD to have known what is going on with this car. There is a class action lawsuit with this car, but of course the one I bought is not part of it. If you even think about buying a car from this dealership, DON'T. I bought two cars from them starting in 1997 and had no trouble. Their customer service and ethics have dropped incredibly. Run, don't walk, away from them! If it wouldn't kill my credit, I would leave it in their parking lot and let them know what they could do with it. read more