Wish we had asked around more and see these and other reviews before getting an apartment with them for our college student. The receptionists do their jobs well, but management will not return calls and is always either at lunch, in a meeting, or "just stepped out of the office". It's a circus. Keep looking and do better for yourself or your kid(s). read more

My son and his roommates were without a kitchen for months and were promised compensation for an internal water leak and no facilities. They were told to "hold the rent" until the work was finished. They received an eviction notice today unless they "pay up." Unfair treatment for early acceptance; good UGA students who are majoring in Law, Pharmacy, and Business. BEWARE OF *LANDMARK PROPERTIES* UGA! read more

Illegal Practices: My child rented from Landmark Athens. Several months after lease ended and moved out, they sent a letter stating money was owed for damages. In GA they are required within 3 business days to inform of damage and 30 days to return deposit. The damage in question was for items that were there upon move in and were beyond depreciable life. Other things were for normal wear and tear items, like a burned out light bulb. Thankfully parent has over 25 yrs property management experience and was able to shut the nonsense down. They were in clear violation of GA RE law and HUD. Took 3 months to get deposit( big no no in prop. mgmt) They were essentially trying to get my child to pay to remodel things that were damaged and beyond life upon move in. I don't have the energy to deal further. We got it resolved and it would not have been resolved we didn't know our stuff. Have to question...what happens to the renters that are not in the "know"? The naive 19-20yr old whose parents are not in property management. How many parents have written checks for damage that doesn't exist or lost a deposit that should have been returned? I see one day, someone having the energy to take them on. Hopefully, they correct course before then. read more

ATTENTION STUDENTS AND THERE PARENTS.. Stay clear of this PREDATORY Real estate investment trust. They will exploit your students because remember they are 18 and Landmark properties has many all over the place in US targeting University apartments. They are very sophisticated in there contracts. They intimidate and harrass students to sign legal binding contracts that are so unfair any attorney would advise against ever agreeing too. 2 months after moving in they are harrassing the student to sign for the following year. Enticing them at a slightly lower rate and telling them they will have to move if they don't sign a new lease that doesnt even take effect for 1 year from now... ABSURD business practice, driven on the goal to EXPLOIT YOUNG STUDENTS AND DRIVEN ON REIT GREED WITHOUT ANY ETHICAL BUSINESS PRACTICE. STUDENTS SHUT THESE PLACES DOWN ONLY RENT FROM LANDLORDS THAT RESPECT YOU AND YOUR BUSINESS. ITS NOT ENOUGH TO PAY EXCESSIVE RENT TO THESE REITS, THEY WANT TO LOCK YOU IN FOR 2 YEARS OUT.. PATHETIC. FILE COMPLAINTS WITH HUD UNDER FAIR HOUSING LAWS AND PREDATORY PRACTICES read more

They seem nice at first. Was not informed that there would be a dog in my residence (and neither were 2 of my other housemates) Retreat attempts to take your money through unexpected, ridiculous fees. I was provided with false information on my housemates. Ants everywhere. Customer service promises to look into your issue, never does, and cannot be reached when you call back. Bottom line: take your money anywhere else and you'll be much better off. read more

AVOID THIS PLACE AT ALL COSTS. Staff is completely clueless they will flat out lie to you and give you false information. I received an email stating I was out of my lease to which I turned in my keys and parking pass. Weeks later, I received an email saying I would have to pay rent and was not out of my lease. This isn't even the worst part about Douglas Heights. When I first moved into the complex my room was infested of fleas from the previous tenant. I was homeless for 3 weeks because Douglas Heights could not provide a habitable space to live in. They do not care about anyone but themselves. Stay far away from this place. read more

The Retreat at Harrisonburg appears nice and clean but the way the tenants are treated with their lease and renewals are beyond unethical. My son has been a resident for 1.5 years and signed a new lease to start August 1, 2019 in a different floor plan. Both parties executed the lease and then in March 2019, the agent on site demanded my son either pay a $250.00 "assignment" fee (not how the assignment fee is described in paragraph 24 of the executed lease) or sign an amendment to move in 8/19/19. He felt pressured and had no choice to sign the amendment since he didn't have the $250.00. They took advantage of his inexperience with leases since this is his first residence. Keep in mind, no adjustments in rent were credited for those 18 days he wasn't able to occupy his new unit from 8-1-19 to 8-19-19. Once I heard about this when he didn't move in on August 1, 2019, I reached out to the local management team and they clearly have their marching orders. MAKE THE MOST MONEY POSSIBLE WITHOUT ANY CONSIDERATION FOR THEIR TENANTS! They quoted paragraph 24 "Assignment Fee" but when challenged by me, later in the day, changed it to a "relocation fee" which falls into paragraph 26 of the executed lease and isn't applicable in his new lease because it was a new lease and not a relocation under his "old" lease. Additionally, they have him charged multiple time for items not outlined in the lease. To their credit, they currently have reimbursed him for the pool pass, which is not an additional charge in the lease, but have not reimbursed for the guest parking fee or the inability to uphold the agreed lease for an 8/1/19 move in. When I contacted their corporate management in Georgia, they held their ground and refused to credit my son for the time he couldn't occupy the unit from 8/1/19 to 8/19/19. Their legal ground was that he signed the amendment. Yes, with him signing the lease amendment, the letter of the law holds up, but the spirit of the law & being strong armed to sign an amendment because he didn't have $250.00 to pay for a bogus "relocation" or "Assignment" fee that should have never been charged is not right. If you have similar charges that are not described in your lease, please contact me at jeff.alberts19@yahoo.com. They are not an ethical or responsible $4B organization and they are taking advantage of our students in Harrisonburg, VA. Let's stand for what is right and protect our students. read more

It took over a month for the office to get back to me about being approved without a "guarantor" (I am 24 with good credit and a great job) and their so called office manager was conveniently never in the office to speak to me when I called or stopped by. We toured a unit and were promised that even though the one was saw was being leased, they had another unit available with the exact same floor plan. We were sent the floor plan of the unit we were supposed to be moving into. Luckily, I stopped by this week to look at the property and got to see inside the "identical" property we were promised. I found out on this visit that my "bedroom" has no window and the laundry room for the entire unit is in this space. Legally, you are required to have a window in a space advertised as a bedroom, otherwise this is against fire code. We called the property manager to address this, and she was rude and said there was nothing that could be done. Thanks for the bait and switch, Landmark. Glad to know you care so much about your future tenants. read more

During the process of finding a new residence my husband and I ran across an ad for a townhome through Landmark properties of Athens. We thought the place was just what we needed. We inquired about the property an were told how to apply for it. In order to apply we had to pay a security deposit and other fees up front and fill out the application. The consultant made if seems as if you are approved for place. We asked to schedule a tour of the place and they oblidged. Reaching the residence we noticed that this is not the condition that they advertised at all on the outside. We were shown floor plans of a place with a balcony and a picture of a pool outside. None of which the actual place had. They described nice hardwood flooring through the unit but it barley had any. We were hesitant to go with the place but the young lady by the name if Ashlyn assured us that it would look much better once they cleaned the place. We decided to proceed with the process. Soon after our meeting communication started to slow down. I would reach out to them and it would take hours for a response. I was told one day that their system was down and they would reach back out, but nothing the whole day so I decided to call I called and the was told that the manager is on it we will call you back in a few minutes, but no call. I sent a message the next day just checking on things, but was completely ignored. The next day we got a message saying send my husbands ID and nothing more for the rest of the day. We later got an email saying we where approved with conditions. My husband sent a message and there was no response until the following day and it was he did not meet the screening requirements. Mind you we had recieved a email stating other wise. I decided to call amd I spoke with Derrick whom was not pleasant at all. I explained to him the situation and also let him know that we did not have a good experience with the consultant helping us. His response was "oh ok". I then told him that it seems like he could careless and asked for a refund of everything we had paid and would look else where. I was told that it would take few weeks. I became furious because it only to a few seconds to remove it from my account. I asked for corporate and called them. I spoke with Josh who promised to call back with some type of resolution. I had to call josh only to be given the run around. I even sent our Corrospondance with the consultantand a screenshot of the ad and the fees withdrawn from our bank account. This place is the most unprofessional place of business I have ever had to deal with. read more

We have had someone come look at our apartment in Athens, GA every week since tours started which is an invasion of our privacy. They said we are on rotation to be toured which is a lie because we have had people come in to look at our apartment every week. They don't have a model home for people to tour because they are cheap. In addition the owner of the property came by with a realtor and was rude to all of us. They came by and woke everyone up. The trash is disgusting. It is overflowing and Landmark doesn't take care of it. one of my roommates had her car keyed because landmark doesn't make this property a secure location. They neglect it. There are drug deals that go happen on this property and reports of stolen packages. read more