If I could give them a negative number I would. Our escape door welds broke which Ford is to fix for free. We took it in a year ago which they said yes needs fixed and told us they would call when they could do it. We never heard another word from them only time is when have to call them or they say they would have someone call back and never hear from them. Once Ford sells you a vehicle there service is the worst will never buy another Ford and we are going to call Ford corporation and maybe get door fixed never buy or have landmark Ford on clearlake for service unless you want ignored read more

Worth coming in! Alot of affordable vehicles on the lot! Staff was very nice, and was able to get me in and out of the building with something reliable that met my personal needs and budget! read more

We are in the market for a new ford maverick. These guys advertised on Facebook marketplace they were selling this specific vehicle for the sticker price, no mark up. I spoke with the sales person before driving 2 1/2 hours to confirm the advertised price and availability The salesman told me the sticker price and assured me it was available. After driving the vehicle it came time to negotiate. They brought out a total $2800 more than the sticker price claiming they had added a clear coat, anti theft and windsheid protector which I had to pay in addition to the sticker price. These guys are sheisters and not trust worthy. They claimed that statement was posted by a private company and was false. Apparently calling to confirm isn't enough. Deceitful liars! read more

I was traveling and had a steering damper issue. We stopped by this dealership on a Saturday. They had the part in stock and did a replacement, in addition to finding out it was covered by Ford. Joseph Abeln the Service Advisor, Eric Dambacher in parts, and Mason Furgerson the technician did an outstanding job. Would definitely recommend this shop! read more

Got a Customer Sat Program 21M01 letter from Ford for the reluctant heater and sender warranty on my F-350 diesel. I have been getting a service engine light for over a year for this problem and Ford clears it and says drive it. Now that the service bulletin comes out for Ford to fix it Landmark says they won't until the light comes on. Until the light comes on he will not believe I am having the problem. Dan in service and Landmark is useless. Landmark continues with it's well earned reputation of poor service. read more

Broke down on the interstate a short way from dealership on my way back from Rockford. Unfortunately the dealership doesn't seem to consider such breakdowns as any priority. Three days later and two attempts to fix, I made it another 50 miles, ended up hauling the vehicle the last 90 miles. Don't break down near this place. read more

Taken my 2015 explorer to them three times for service. First time to repair the glove box hinge, which I paid the premium price to fix. The hinge pin fell out as soon as I got home. Opted to fix it my self. Took my vehicle to them for warranty suspension work. Weeks later I had stability problems. I found loose locking nuts on both the front and back wheel stability arms. When I took it back to landmark, they told me they simply had not done this, and wanted over $200 to realign everything. This was after they messed with all of this, and we had no problems before hand. Took my vehicle to a more trusted mechanic who did the alignment for half this amount, and stated he belives some one recently had been messing with it. For the premium price, and being a dealer, I expected much better. Will not return. read more

These guys. They went above and beyond for a poor gal who got a terrible tire blow out across the street from their shop. They kindly helped me change the tire and called 4 different shops to help me find somewhere that had a tire that would fit my car so I could drive home to Chicago. Timothy....thank you!!! Thank you to this shop for showing immense kindness and professionalism. read more