The design center was very easy to find, it's on the right of the building when we entered. The…read morefront lobby is nicely decorated ad the whole office is very open with 2 samples of the bathroom and one kitchen. All of the samples are pretty straightforward and easy to pick from since everything is well organized. Deb was our assistant and she was very helpful with our designing process. Therefore, we only spent the total of two hours instead of four deciding on which color cabinet or carpet to go with. We had a budget to stick to so we didn't need to explore that many upgraded options. Although, we felt like the office was a little unprepared when we got there because we had to wait for Deb to printout the documents, which took a bit of our time. Also, there was no one greeting us when we walked in so we just stood around for 15 minutes. There's a coffee machine and some snacks as well as water in the lobby, which I had to get to myself since I was thirsty, but our assistant didn't offer it to us. So that's lacking on customer service as well. I'm just glad this is done and over with, now I'm excited to move in our new home soon.

Recently we purchased a mattamy home. After moving in we saw it was a crack in the tile floor in…read morethe living room. After calling the warranty center I was told to email the warranty center pictures. I sent two pictures of the crack and three follow-up emails. I got no response and even gotten a response after leaving the message with the warranty center. I'm currently hiring a local law firm in Jacksonville to file a lawsuit against Mattamy homes. Please do not buy one of these homes they are not well built and they will literally avoid you if you try to get in touch with them about a problem. This is one of the the 4 cracks in my new home.

Run as fast as you can from these builders because they are The Worst! Had a home built in…read moreFernandina and not only were they a year behind in construction completion (this was 2 years before Covid) but the electrical was installed improperly by Strada and the roof leaked and since it wasn't visible for a couple of months, at least, we developed mold inside the walls! The windows were also installed improperly and most of them wouldn't close enough to lock. The dishwasher was never secured under the countertop and the stove was never installed properly either; both appliances were just shoved into place without anything further being done. Run as fast as you can from these guys. Not only poor subcontractors but their Project Managers were disinterested and we ended up having to have those issues addressed ourselves! Run, run I tell you!

I wish I would have read the first review before I committed to having a house built. There has…read morebeen problem after problem since the very beginning. Work orders are ignored and sub contractors seem to be working without over-site, causing many mistakes. Very frustrated and wish I had never signed a contract.

Great experience with Rafael Inc. and manager Nick. They did exactly what we asked for, were always…read moreresponsive when we needed anything, and the kitchen turned out amazing. Very professional team and great quality work. Highly recommend!

The actual few people (2-3) who did the work taking out the backsplash, installing the new…read morecountertop and redoing drywall and redoing floor tile were excellent. The biggest issue was the bait and switch with Rafael. They sold us on a contract that laid everything out of what things would cost. But it didn't. We were installing under cabinet lighting. Do you think they would have considered if the electrical needed upgrading? No. $6,000 unexpected costs and it was too late at that point the old counter tops were ripped off and then they discovered it. They added $500 additional costs for undercabinet outlets even though they bid the job knowing we wanted that. They ALMOST tossed the garbage disposal even though we specifically said it works great and we want to keep it. If we were not watching them they would have tossed it. We said we wanted them to remove stupid pillars from our dining room and they bid the job including that. Then later said we would have to get tile and they would have to add on $ for that part to install tile. The project manager did not come earlier when we had time to have them start earlier and then blamed us for stalling the project? They ordered the wrong crown molding and then wanted to charge us for matching crown molding. They didn't tell us they would need to charge us for a port-a-jon at $600 - they assumed for months they could use our bathroom. Overall the end product was awesome. Looks amazing. But the contracting and contractors ordering the real people to do the work need to be much much better at bidding the job accurately and then working with the customer to address their issues without at $6500 upcharge on a less than $50,000 remodel.

I really have mixed feelings about this place. It all started the first time we visited the…read morelocation and we were told do so. We asked if we needed an appointment and were told no, just go anytime. Once we get there we are told no appointments necessary was correct, but they only do the tours every Saturday and Sunday. Well we came back on Saturday morning as they told us to only to be told that they do it every other weekend; but it is by appointment only. By this time we are way confused and frustrated. So we tell them we want to make an appointment; and so they did. The appointment was for a Thursday (not a Saturday or Sunday) which also confused us. Finally when we show up on Thursday we get to the tour and get to pick out everything we wanted for our KB Home we were building; at the time... Our tour guide salesperson Sonya was super nice and super helpful; but as things go with this place she said it was her last day and she'd be handing us off to another person. Holy cow, how much more confusing can this place get. So she gives us to Audrey who was also as nice, but we didn't deal with her much; just emails. Pretty much the studio has everything you need to enhance and upgrade the KB Home home you are building; but it's all pretty generic. The pricing is pretty much outrageous if you are upgrading from the standard included equipment, appliances, counters, paint, etc; and don't buy anything that isn't an upgrade. For example the new homes do not have refrigerators; but you can buy one here for about a thousand more than Lowe's. Overall, you start by buying your KB Home; then you go here and get a halfway decent home be prepared to spend around $20k on the low end. Due to COVID-19 pandemic we backed out of our contract with KB Home because it was taking too long for the permitting and then corporate approvals; and the fact that the market was starting to tank including investments. It was really just a mess. Would I buy a KB Home? Yeah, I would. But next time we attempt to do something like that I want all the pricing upfront.

As our KB Studio experience was virtual and not a live in-person experience, we had to rely on the…read moreKB representative to show us everything virtually and answer all of our questions. I was positively amazed at how knowledgeable, kind, and patient Mary Jo Lorine was in guiding us through the selection of innumerable options/choices! She put all of our concerns at ease. I relied on her expertise as she explained everything in detail - - could'nt have done it without her! Thank you Mary Jo!

Villini is a private, upscale, gated single-family community at Glen Kernan with exclusive 52…read morehomesites featuring four to five bedroom single-family detached homes. The development's prevailing theme is a rustic architecture reminiscent of Tuscany. Most homes' floorplans include center courtyards and beautiful custom driveways & garage door entries. A great perk for Residents - all have full access to Glen Kernan Golf & Country Club amenities.

This isn't specifically a review for the Design center, but it is for Drees Homes Jacksonville…read moreCustomer Service. This is the second review that I am leaving. This review is due to the lack of repairs that were indicated on 3 independent inspections. We provided the first report and were assured that everything would be fixed...it was not. Same with the second inspection and now the third. We met with Chad Z. today and were informed of all of the things Drees will not fix. Here we are nearly a year after moving in and 3 inspections later, roof repairs have not been done (and we are entering hurricane season), the bathtub finishing is chipping, there are cracks in the ceiling and by the bathroom window, there was a vent upstairs that was and still is covered by the drywall, the drainage in the spare bathroom is slow, the air handler is leaking, the exterior wall penetrations are not sealed, there is no downspout on the secondary roof, there is no insulation card to see if the levels of insulation are correct, the water meter box is not installed properly, our shower door was installed incorrectly, we have visible joint seams, our shelving was not installed properly, the garage door is in need of repair (will not reverse when met with resistance), which poses a safety hazard and the attic door in the mechanical room is not attached to anything, just screwed into the trim. We had hopes that Mr. Z. would be receptive and would provide the customer service that Drees Homes claims to have, unfortunately, that was far from the case. He told me that Drees Homes "does not have to fix anything on an independent inspections, only county inspections". When asked several times for him to provide me that information in writing he refused, stating "I don't have to".When asked if he can help me to understand what is covered under warranty, he told me "no, that is the homeowner's responsibility". It seems that Drees claims on it's website about having "Stellar Customer Service" is anything but honest. These photos were taken during our inspection and today. Anyone who is considering building with Drees Homes, specifically the Jacksonville Division, I highly suggest you check out the Better Business Bureau Reviews https://www.bbb.org/us/ky/fort-mitchell/profile/home-builders/the-drees-company-0292-322 and others. Do your research. Their homes may be pretty on the outside, but the quality is terrible and the customer service is even worse. Once you sign, you are on your own. I also suggest that you steer clear of this company, it has been issue after issue and no one is willing to do right thing.

Dream Finders Homes is an amazing company, which has grown to be recognized as a national builder…read moreand ranked #36 on the "US Builder Top 100" in just under 10 years of operation. The homes built by Dream Finders are truly exceptional, from the top quality materials they use, to unparalleled energy efficiency and standard features! This is a great company with even better employees! I am honored to have Dream Finders Homes building my next home!

Very unhappy with Dream Finders from the start…read more Horrible communication during building process and with following up; should have been a clear sign. We moved in months past our original date, but still the home was only partially finished. No mirrors, no light fixtures, no shower doors. Carpeting and tile unfinished. Painting only half done. Warranty was a nightmare and no help at all. Sting you along and only bring in the same horrible contractors they used in the first place, so nothing really ever gets fully 'fixed'. The hardwood was not installed properly and had to be replaced number times in multiple places and is already having issues again. The tile in the shower floor had to be completely ripped up and replaced. Tile in other rooms started cracking only to reveal that many tiles were laid using dots of caulking in the corners and not laid properly. Painting we gave up on and just did ourselves to avoid having them come back in our home and only continue to perform a sub par job. I wish I could say this was an anomaly but all of my neighbors reported many issues as well and told me they just gave up and decided to start fixing things themselves. I would sincerely recommend staying far far away from Dream Finders, it is far from worth dealing with them, as you can tell from numerous other reviews in many places and not worth the headache.

I had a tree fall in my house because the vendors are just so low quality... not covered under…read morewarranty so a great way to stand by your product 1 month after closing and still have so much to fix in the home!

From the owner: Mattamy Homes is recognized as North America's largest privately owned home builder. We have built…read moremore than 125,000 homes in hundreds of communities. We create places people are proud to call home.