Quality and speedy service. Skilled and knew how to leverage what was already in placeread more

From the owner: Prime HVAC & Electrical is a locally owned and operated business out of Bartlett, TN. At Prime we…read morestrive to raise the standard when it comes to home services. Quality workmanship is what sets Prime apart from the competition along with our 10 year parts and labor warranty on new HVAC installations. From the moment you call in to book a job to the moment the job is complete, your satisfaction is all that matters. Prime, where quality and affordability intersect.

Professional services and very good pricing…read more From call to finish it took approximately 3 hours to have our house unit repaired and serviced. Highly recommend!!

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

Tech did a good job and was thorough, however, problem was pretty basic - a bad contactor at the AC…read moreunit. I OK'd a proactive capacitor replacement at the same time. *** EXPECTING A $200 BILL, I WAS CHARGED OVER $500.00 !!! *** If you call these people, DON'T! But if you do, get a firm quote first. I've never been so overcharged for a service in my life. Clearly, their business model is to make as much money on the initial service call as possible, since no one without unlimited resources would call them back!

Billed for a quote. Multiple quotes from other companies and no other invoices. Unprofessional tech…read morequickly surveyed the house for full system replacement. Went with a better quote and over a month later received an invoice for the quote. No work or service performed yet they insist it was a service call.

Clayton was the lead technician, he and Caleb provided excellent service. They came to replace my…read moretwo AC units and furnaces. The team was professional, punctual, and got our AC units (and furnaces) up and running within the time frame they estimated. They explained everything and left the place clean; they took the old units away as well. Infinity is highly recommended for anyone needing reliable AC work!

I originally got a quote from Infinity about 2 years ago to replace a faulty AC unit in my previous…read morehouse. I went another route, but apparently they kept my information and called me 2 months ago to offer an "AC tune-up and water heater flush" for $49. When I asked what the technicians would do on the tune-up, the salesman had no idea. He was embarrassed when I asked the question but told me he would have a technician call or email me with the details that day or the next. I agreed to book the service, and the salesman took down my new address. They were about three weeks out on appointments, so we set the date for June 6th between 11am and 1pm. I received no email or follow-up on the details of the service as promised. This should have been a red flag, but I didn't think much of it. I figured I could ask the technician when he arrived. On June 6th I took off work to be home for the service. At 1:15pm no one had arrived or called so I contacted Infinity. The scheduler informed me that the technician had gone to my house, and no one was there. After some checking we realized they had gone to my old address and when I was not there simply left. They did not contact me in any way nor would they have if I had not called. I explained that I took the day off and was home, they could just add me to the route at the end of that day. The answer was no they cannot do that, even though they went to the wrong address and could reschedule me for June 20th at best. I had taken off work that day and was not about to give them another three weeks and take another day off for a company that was not willing to admit they made a mistake and do their best (anything) to make it right. I was obviously upset and asked for a manager or the owner. When this was denied, I asked for a callback from a manger or owner and was told they would call that day or the next. As of 11 days later I have not received any contact from them and decided to write this review. The bottom line is I have heard good things about this company, but I will never now because their poor customer service didn't allow me to find out. I was hoping to get a quote on replacing two of the old units and ducts at my house that are on their last legs, but not anymore. This and the likely $20k+ in business that would have brought them will go to another company, one which respects my time. If you are looking for Air Conditioning needs in the greater Memphis area, my opinion is that you look somewhere besides Infinity Heating and Air Conditioning.