Clayton was the lead technician, he and Caleb provided excellent service. They came to replace my two AC units and furnaces. The team was professional, punctual, and got our AC units (and furnaces) up and running within the time frame they estimated. They explained everything and left the place clean; they took the old units away as well. Infinity is highly recommended for anyone needing reliable AC work! read more

I originally got a quote from Infinity about 2 years ago to replace a faulty AC unit in my previous house. I went another route, but apparently they kept my information and called me 2 months ago to offer an "AC tune-up and water heater flush" for $49. When I asked what the technicians would do on the tune-up, the salesman had no idea. He was embarrassed when I asked the question but told me he would have a technician call or email me with the details that day or the next. I agreed to book the service, and the salesman took down my new address. They were about three weeks out on appointments, so we set the date for June 6th between 11am and 1pm. I received no email or follow-up on the details of the service as promised. This should have been a red flag, but I didn't think much of it. I figured I could ask the technician when he arrived. On June 6th I took off work to be home for the service. At 1:15pm no one had arrived or called so I contacted Infinity. The scheduler informed me that the technician had gone to my house, and no one was there. After some checking we realized they had gone to my old address and when I was not there simply left. They did not contact me in any way nor would they have if I had not called. I explained that I took the day off and was home, they could just add me to the route at the end of that day. The answer was no they cannot do that, even though they went to the wrong address and could reschedule me for June 20th at best. I had taken off work that day and was not about to give them another three weeks and take another day off for a company that was not willing to admit they made a mistake and do their best (anything) to make it right. I was obviously upset and asked for a manager or the owner. When this was denied, I asked for a callback from a manger or owner and was told they would call that day or the next. As of 11 days later I have not received any contact from them and decided to write this review. The bottom line is I have heard good things about this company, but I will never now because their poor customer service didn't allow me to find out. I was hoping to get a quote on replacing two of the old units and ducts at my house that are on their last legs, but not anymore. This and the likely $20k+ in business that would have brought them will go to another company, one which respects my time. If you are looking for Air Conditioning needs in the greater Memphis area, my opinion is that you look somewhere besides Infinity Heating and Air Conditioning. read more

Guys came when they said and fixed my AC at a great price. No upsell BS either. Turns out my capacitor was bad. They showed me the bad one and put a meter on it showing it was bad. He then put a new one on the meter that showed good numbers. Slapped it on and we back in business. Blessed with coolness! A lot of businesses could learn from y'all how to do people. You are my go to guys now. Thank You!!!!!!!!!!!!!!! read more

I just have to post happened today. My AC bill exceeded $400 this past month. I keep it at 74 degrees so NO I don't keep it to cold in my house. Well today my AC was making strange sounds then about an hour later the fan stopped working. The house was getting warm so I posted on facebook asking for references. I received a bunch about "Infinity Heat and Air". A few minutes later AllenNance messaged me and a hour after that he was over at my home working on my AC. Did I mention it was Sunday evening? Soon after he arrived a part was replaced and and my AC was cleaned. Allen has without a doubt put the customer back in customer service. Thank you Allen for helping us out and if anyone out there is looking for a good company to call for help they need to call you. read more

Jimmy came to do a tune up on our system last summer and was very helpful and professional. This year our a/c was not working well. He remembered us and had our full system replaced within 2 days. Jake was kind and knowledgeable with getting the process. The rest of the team finished in the time promised and ensured we understood our system. Jimmy answered all follow requests efficiently. They were all professional, knowledgeable and kind. read more

Th s by far the best service I have received period . They are professional, friendly, and very reasonable. All prices are up front no surprises. Their work is art . I don't know personally any of the people who work for them ,therefore this review does sound unbelievable. I'm shocked also . If you got any questions Allen will answer them and you may not like his answer but you will be told the truth. It's rare these days to meet people who are passionate about the work. Highly recommend read more

Good service at good price. They are hard workers and professionals. They got us taken care of.