In November, I paid to be a priority customer for any service needed. (1 year contract). On…read more1-26-26 I called because my hot water heater stopped working. They scheduled the appointment for Thursday due to the weather. confirmation reminder texts were sent to both my phones. Thursday came...no one showed up. No call no anything. No one has returned my call each day since. Out of desperation, I've had to call another company to come out and I'll be out of pocket with this one for abt $400. This is poor service on a contract YOU sold me and for an appointment that YOU made and for YOU not responding to my messages.

I've been a loyal customer for years (as well as my parents) and previously held a monthly…read moremembership for HVAC and water heater maintenance because it offered value, peace of mind, and discounted service. Unfortunately, that is no longer the case. The company recently changed the membership pricing structure -- but instead of improving value, they increased the cost to five times higher, now charging per HVAC and water heater unit, per year, not per household. That means I'd now be paying significantly more just for the right to get a "discount," which makes the membership essentially pointless. It feels like I'm paying for the discount itself (maybe more so) and not actually receiving benefits. What makes this worse is that no proactive notice, explanation, or justification was provided to existing customers. I only found out when I looked into scheduling my routine fall HVAC maintenance. A major pricing and policy change like this should be communicated clearly, transparently, and respectfully -- especially to customers who have been loyal and previously trusted the company with their home systems. This comes across as misleading and very poor business practice, and it's an easy way to drive away customers who have been supportive for years. Sadly, this change has made me rethink doing business with them going forward. This is not only misleading but feels like a calculated money-grab disguised as a benefit. It also reflects poor business judgment and questionable customer-focused ethics. Prior members should be aware that the "membership" no longer provides true value and may cost far more than it saves -- proceed with caution.

We need a reliable company to check our HVAC system twice a year! We found that company with Ryan…read moreat Infinity Heating and Air!

Failed to provide information. Terrible service. Sold us expensive services we did not need at…read morehigh rate. Implied we had mold by saying we had "m" but they couldn't say the word or we would have to pay for remediation and that would costs a fortune and eliminate resale of our home in the future. Do NOT use

I've worked with Jeff's Heating, Cooling, and Maintenance in the past, now Active HVAC &…read moreMechanical, and had another good experience. They were super responsive, came out very quickly, and explained everything clearly without trying to push unnecessary replacements. They cleaned out a heavily clogged and rusted coil area, cleaned the pipe feeding into the pump, replaced the circuit board, and checked the refrigerant and condenser. Everything is cooling and flowing properly again. I appreciated the honest service and thorough work.

Exceptional service from Jeff and his team. Sent a message on Sunday night; Jeff called me first…read morething Monday morning and his team showed up that afternoon to assess the problem. They found the problem quickly and had me up and running first thing Tuesday morning after getting the necessary equipment. Will be using Active HVAC from now on. Reasonably priced, upfront and honest.

Do not use Tim Ferguson for any Generac/Generator servicing. Used them for a general service and…read moretake care of a simple error code. The tech changed the oil and serviced the generator but did it before fixing the error and then proceeded to not be able to clear the error. Therefore the oil couldn't cycle through to prevent further damage because the engine wouldn't crank. Supposedly the service manager couldn't troubleshoot either or they just wanted to charge me $200/hr for diagnostics and the error which they thought was the control board. I do not know if they didn't know how to fix or if they just wanted to charge me more money. Simple google search said change the battery and I did that myself and generator cranked and no issues. Was trying to find a reputable company so I don't have to maintain it myself but Tim Ferguson is not that company. Very disappointing given their supposedly good reputation.

Mr. Corey Baker was excellent. He was nice and knowledgeable. His professionalism is unmatched.read more

Yates resolved my electrical issue. However, his rate intends to be higher than normalread more

This company wanted to charge me over $90.00 to just come out and give me a quote to see if they…read morecould add a line for a AC unit. The tech said if they couldn't do the work, I would still have to pay the $95.00! lol

Fantastic service and quick response! Oscar was extremely helpful getting out to our house in the…read moreevening when our unit stopped blowing cold air. He arrived within an hour of my call. Quickly diagnosed the problem and gave me some helpful maintenance tips to help keep my unit running strong. I'd recommend Opachs to anybody!

Im not sure because I did not use these folks but based on the reviews and quotes I've received…read morefrom them, I'm thinking about using them in the future.....Quotes were "MUCH CHEAPER" than MR. GREENWAY out of MEMPHIS

They are the Best HVAC and plumbing outfit in town. I have multiple commercial and residential…read moreproperties in town and they are the first ones we call when a problem arises.

Horrible company, owner is very arrogant, told me he thinks he can get away with killing one person…read morebecause of his military experience. I wouldn't recommend this company to anyone. Quality of work is very subpar compared to others and their prices reflect this as well. You have been warned.

I took a chance and called them based on the super good reviews and I was not disappointed…read more Muhammad answered the phone approaching noon on a weekday and was at my door in 30 mins. He had the part to repair my dryer in his van. We had been putting up with a functioning NOISEY dryer for almost at year and were about to buy a new one. He was literally here 35-40 mins, found the problem, fixed it, vacuumed out the lint inside the box and lubed everything up. So nice and professional and FAIR dealing. Good luck finding that anywhere else in 2026!!!! A+++++

Mohammed was great,he was honest and didn't try to up sale. I will always use Wise Appliance from…read morenow on. My dad always told me when you find an honest Mechanic stick with them Mohammed is my guy all my Appliance and heating and air.